by Ronald Barron | Aug 2, 2024 | Uncategorized
About the Role
Title: Support Specialist, Workforce
Location: Remote
Type: Full Time
Workplace: remote
Category: Support
Job Description:
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.
How you’ll add value:
- Respond to technical support tickets
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Help customers understand R365 payroll integration functionality
- Diagnose and document software defects and escalate them to management
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Identify and share ticket trends with Implementation Team
- Conduct Basic Training on an as-need basis
- Other duties as assigned
What you’ll need to be successful in this role:
- Previous background with Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
PREFERRED QUALIFICATIONS
- Familiarity with restaurant management
- Familiarity with restaurant labor scheduling and labor management
- Understanding of basic accounting journal entry principles
- Understanding of labor accruals
- Payroll Implementation Experience
APPLY HERE
by Ronald Barron | Aug 1, 2024 | Uncategorized
About the Role
Junior Web Developer – Freelance
Remote
Contract
United States
Description
About Twine
We’re a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. With over half a million registered freelancers and a growing roster of 35,000+ companies, we’ve become the comprehensive solution for freelancing.
Our Mission
At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That’s where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they’re businesses or individual freelancers, to thrive in their creative endeavours.
About the Role
Our client, a marketing company is seeking a junior-level web developer for a long-term, remote project to build a community website. This role offers an excellent opportunity for a budding developer to gain extensive experience in website creation and management. The project is expected to be ongoing, with initial delivery scheduled before October. The ideal candidate will be self-motivated, capable of working independently, and able to provide regular progress updates.
Responsibilities:
- Design and develop a user-friendly community website
- Write clean, efficient, and well-documented code
- Implement responsive design for mobile compatibility
- Integrate necessary features and functionalities for community engagement
Requirements
- Basic proficiency in web development languages
- Familiarity with at least one backend language
- Understanding of responsive design principles
- Basic knowledge of database management
- Familiarity with version control systems
APPLY HERE
by Ronald Barron | Aug 1, 2024 | Uncategorized
About the Role
Title: Graduate/Associate Software Engineer – Build & Release Infrastructure
Location: Home based – EMEA
Category: SaaS Engineering
Job Description:
Drive the future of collaborative open source development tooling as part of the Launchpad team. This is an opportunity for a motivated engineer with a passion for open source software, Linux, and web services to join our distributed team.
Launchpad is a platform for managing open source development projects. It includes code hosting and review, bug tracking, package building, translations, and other facilities used by free and open source software developers. It provides essential development and collaboration infrastructure for major projects such as Ubuntu.
Launchpad is a mature project, mainly written in Python (primarily Zope, with some Flask). You’ll be striking a balance between keeping our business-critical services running and expanding our feature set: among other things, we are currently working on expanding our package building capabilities, improving the development flows provided to our users, and modernising our web UI. If you love keeping large projects well-organised and well-maintained, care about supporting developers, and believe that continuous improvement is the key to innovation, higher velocity, and reliability, you’ll fit right in.
Build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, a growing international software company.
What you’ll do
- Proactively collaborate within and contribute to design, architecture, and feature-selection for solutions across distributed teams
- Write high-quality, API-first Python code with unit tests
- Debug issues and produce high-quality fixes
- Review code produced by other engineers
- Work from home with global travel 2 to 4 times a year for internal and external events
Who you are
- You love technology, working with brilliant people, and solving interesting problems
- You are a strategic thinker
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
- You have proficiency delivering robust code to production, preferably written in Python.
- You have experience and enjoy maintaining and improving large and mature web applications.
- You have experience with databases, ORMs (PostgreSQL a plus), data management, and data modelling.
- You have an interest in, or experience with, integration, infrastructure and operations.
- You believe that robust security requires conscious efforts at every stage of delivery.
- You have familiarity with Ubuntu as a development and deployment platform.
- You have a solid understanding of the structure of various software packaging systems, including Debian/Ubuntu packages.
APPLY HERE
by Ronald Barron | Aug 1, 2024 | Uncategorized
About the Role
Senior Software Engineer
Location
San Francisco, CA or Remote (USA)
Type
Full time
Department
Engineering, Product, and Design
Compensation
- Tier 1Estimated Base Salary $170K – $184K • Offers Equity
About the Role:
We’re looking for senior or above level engineers to join us. You’ll have the opportunity to play a tech lead role on one of our current teams, or help with hiring and building out our next teams depending on your skills and interests. You’ll also play a key role in shaping our engineering processes and culture.
This is an opportunity to join as an early engineer at a company with product-market fit that still has huge amounts of room to grow. We’re competing with legacy accounting and audit products that are 20+ years old and have negative NPS, yet do billions in sales and have seen little competition in a decade.
What You’ll Do:
- Be an essential technical contributor at a Series A-stage company as it scales
- Play a leadership role on the end-to-end development of features, specifically in regards to making architectural decisions and trading off different approaches
- Bring a mindset of continuous improvement to your work. You’ll be responsible for making our technology and processes better over time.
- Understand how to optimize for iteration speed while maintaining a high quality bar and technical rigor
You’ll need to have experience with several of the following:
- Modern web tech stacks consisting of several of the following: TypeScript, React, GraphQL, NodeJS, Hasura, Postgres, and AWS</p>
- Architecting systems and data pipelines that can handle the ingestion, digitalization, storage, and retrieval of document-heavy data sets, including document processing, search, and classification (ML experience is a plus)
- Test and automation tools like Jest and Cypress
- DevOps and continuous integration/delivery best practices
- Information security best practices
- Collaborating on all aspects of product strategy and UX
- Shaping a young tech stack, product, and engineering organization
APPLY HERE
by Ronald Barron | Aug 1, 2024 | Uncategorized
About the Role
Title: Coordinator II
Location: US Remote
Job Description:
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
In the role of Coordinator II, you’ll be tasked with overseeing a range of project-related tasks, such as examining orders and cases, developing processes, spearheading projects and presentations, organizing and refining data into final deliverables, and obtaining the required signoffs to adhere to management’s deadlines. The position allows for independent work as well as collaboration in small team settings within your direct support team and involves interaction with various departments across the company such as Network Implementation, Field Operations, Quantum Fiber Success, among others. You will act as an individual contributor as part of a dedicated and cooperative team committed to ensuring an outstanding customer experience.
Location and Schedule
- Work from home
- Monday through Friday – 40 hours a week
The Main Responsibilities
- Serves as a subject matter expert and white glove all Quantum and CenturyLink technologies – Quantum Fiber, CRIS, Ensemble product sets
- Works directly with customers communicating via phone and email to work escalations, order writing, work in progress order support, click to chat for sales support, copper to Quantum Fiber disconnects and various audit support.
- Utilizes
- specialized knowledge and skills to perform unique and/or complex administrative, technical or support tasks.
- Works on assignments requiring judgment and initiative within pre-
- determined guidelines and subject to periodic review.
- Readouts to leaders up and including Vice Presidents on escalations, process improvements, program and project management responsibilities
- Drives continuous customer experience improvements through initiatives, IT resolution and collaboration with other departments
- Exchanges information with customers both internally and externally requiring some interpretation and/or persuasion to ensure proper action
- Exhibit Lumen’s 8 behavior profiles- Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset and Allyship
This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)
What We Look For in a Candidate
Preferred Qualifications:
- Ensemble Systems Knowledge
- Experience with various operating systems, applications, and platforms for CRIS, Ensemble and Quantum Fiber services
- Ability to troubleshoot, diagnose, and resolve technical problems
- Required Qualifications:
- Minimum 2 years related experience in specific area or equivalent.
- Associates degree or equivalent
- 2+ years demonstrated success in telecommunications support to end-user customers, including small business and residential customers using relationship management and system support concepts.
- Ability to organize day to multi-task and meet multiple deadlines while still participating in required meetings.
- Must be self-driven in learning new systems and processes.
- Experience in teaming effectively with others across different disciplines, functions, and organizations.
- Strong written and oral communication skills to include presentation skills, interpersonal skills, and a professional business image.
- Excellent communication, customer service, and problem-solving skills to deal with Conflict Management and Dispute Resolution
Preferred Qualifications:
- Ensemble Systems Knowledge
- Experience with various operating systems, applications, and platforms for CRIS, Ensemble and Quantum Fiber services
- Ability to troubleshoot, diagnose, and resolve technical problems
APPLY HERE
