Retention Marketing Manager

About the Role

Retention Marketing Manager

Remote

Marketing /

Full-time /

Remote

About Lovepop

Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.

About the Role

As the Retention Marketing Manager, your mission is to strategically drive day-to-day operations for the Lovepop.com Email, SMS and Direct Mail Lifecycle programs to ensure our customers have rich engagement with the brand while optimizing for repeat purchase success. The ideal candidate knows how to balance the art and science of Customer Retention and is extremely comfortable with harmonizing data-driven insights with brand guidelines and aesthetics to create effective Lifecycle Marketing programs.

Accountabilities

  • Create, manage and own Email, SMS and Direct Mail channel strategies for Lovepop.com to achieve channel revenue and repeat purchase targets.
  • Deliver best in class Lifecycle Marketing programs with a consideration for customer behavior, brand aesthetics, seasonality, and inventory availability.
  • Responsible for execution of all Email, SMS and Direct Mail campaigns, including blast and triggered. These responsibilities include content planning, briefing, implementation within our campaign orchestration platform(s), and reporting feedback loops.
  • With a strong understanding of different user segments, optimize onboarding, post purchase, repeat purchase, winback and other triggered programs across CRM channels.
  • Develop and drive Email, SMS and Direct Mail communication plans for new product launches, promotions, and other brand initiatives tailored to both first and repeat purchase.
  • Operate with a customer-first approach to all Lifecycle Marketing tactics and tasks. The Lovepop consumer needs to be at the center of everything we do as we work to improve Customer Retention.
  • Actively participate in the tracking, forecasting and optimization of Retention KPIs including repeat purchase rates and meaningful customer lifetime value growth.
  • Manage an efficient production workflow for CRM campaign content in support of Integrated Marketing calendar initiatives and ensure all assets are aligned with available brand guidelines.
  • Leverage multiple platforms analytics to monitor campaign performance and continuously optimize user engagement and conversion from owned channels.
  • Partner with Product, Site Merchandising, Customer Experience and Operations teams to improve behavior based personalized experiences across all customer touch points.
  • Partner with the Senior Director of Lifecycle & CRM to improve the Lovepop.com Loyalty and Referral programs.

Qualifications

  • 5+ years experience in Email marketing for an e-commerce company including end-to-end campaign execution, strategic planning, automation innovation and personalization development.
  • Demonstrated experience in SMS and Direct Mail channel growth through campaign management and orchestration of multi-channel customer journeys.
  • Experience leading day-to-day management of and execution in a top-tier CRM platform like Iterable or Braze. Knowledge of Iterable is a strong plus.
  • Previous experience building & leading email programs for a brand with over 2M active subscribers.
  • Proficient in data analysis and extracting actionable insights, influencing decisions across cross-functional teams.
  • Experience with working effectively with digital product, engineering and data teams.
  • Ability to clearly and effectively communicate design ideas and solutions to cross-functional partners.
  • Exceptional project management skills. Experience managing production workflows across teams both internal to the company and external contract resources is a strong plus.
  • Demonstrated ability to prioritize and meet deadlines in a fast-paced environment.

APPLY HERE

Trade Surveillance Associate

About the Role

Trade Surveillance Associate

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Trade Surveillance Associate will be responsible for trade surveillance for Coinbase on an ongoing basis. This person will help the Trade Surveillance team monitor markets, investigate any suspicious trading behavior, and lever various surveillance technologies to help keep Coinbase the most trusted platform in the space. This position will be remote but should anticipate some travel.

What you’ll be doing (ie. job duties):

  • Conduct daily, weekly and monthly monitoring of trade surveillance and develop and implement surveillance reports as required
  • Review and investigate alerts generated by surveillance systems and properly escalate as necessary
  • Assist in new asset launches and monitoring market depth and liquidity relative to other assets and exchanges; perform market assessments for new asset launches and relaunches following trading halts
  • Perform other aspects of Compliance, where needed
  • Keep abreast of regulatory and market structure changes that may affect our markets and the scope of the existing surveillance program
  • Work with engineering and support staff to create process efficiencies and improvements
  • Enforce and enhance policies and procedures related to Coinbase Trading operations and Trading Rules
  • Engage with Coinbase personnel related to Coinbase Trading Policies
  • Collaborate with other key compliance individuals and separate Coinbase business lines on compliance investigations
  • Work on ad-hoc inquiries, special projects, or regulatory requests

What we look for in you (ie. job requirements):

  • Minimum 2+ years relevant experience in market surveillance and or trading capacity
  • Extensive knowledge of applicable laws, regulations, and guidelines
  • Excellent analytical and critical reasoning skills, and a quick learner; demonstrate Coinbase values
  • Knowledge of market structure.
  • Cross functional experience as well as proficient with creation and management of policies and procedures
  • Ability to act like an owner, i.e. manage and drive projects and seek continuous improvement
  • Ability to problem solve and excel in a fast paced environment

Nice to haves:

  • Knowledge of blockchain, cryptocurrency ecosystems, and DeFi
  • FINRA Series or other relevant certifications
  • Knowledge of related Compliance functions (e.g. AML, Employee Control Room Compliance)
  • Ability to query and manage data (e.g. SQL)

APPLY HERE

Product Designer – Consumer Products

About the Role

Product Designer – Consumer Products

Remote USA

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

What you’ll be doing

  • Work in a small team to iteratively improve user experience
  • Take new features from ideation, to prototyping, to user testing, to production
  • Design web and mobile experiences that are simple and intuitive
  • Participate in regular design reviews where you’ll seek out specific feedback on your designs and incorporate relevant feedback
  • Execute on the product roadmap and help define product strategy
  • Daily collaboration with Engineering, User Research, and Product

What we look for in you

  • 3+ years of professional Product Design experience
  • Bachelor’s degree in a related field
  • Experience designing consumer-facing experiences for web and mobile
  • Excellence in UX thinking, visual design, and written communication
  • Experience working in a collaborative environment with engineers, user researchers, and product teams
  • Fluency in Figma and prototyping tools
  • Low ego, collaborative, and open minded

Nice to haves

  • Interest in crypto or financial products
  • User of Coinbase products

APPLY HERE

Brand Designer

About the Role

Brand Designer

Remote (United States)

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

We’re looking for a full-time Brand Designer to join the growing Design team at Tailscale. You’ll work closely with marketing, product, developer experience, and engineering to define, build and support the Tailscale brand across multiple channels from events, swag, tutorials, diagrams, presentations, our website, social media, and more. Tailscale is a technical product, but ease of use and great user experience are our strongest differentiators. Design plays a critical role in making Tailscale accessible, straightforward, and trustworthy to a wide audience (everyone from hobbyists to seasoned IT professionals).

We’re a fully-remote company and are looking for a creative, strategic thinker who enjoys collaborating with highly technical teams and is comfortable working asynchronously.

Responsibilities

  • Define and improve our brand’s visual vocabulary; help develop and execute a brand strategy.
  • Understand the product and help us tell a coherent, compelling visual story through vibrant, impactful design.
  • Communicate and manage stakeholder expectations.
  • Translate complex technological concepts into intuitive visualizations and diagrams.
  • Define and maintain brand guidelines and standardize their use across Tailscale marketing, company materials, and products.
  • Build upon our visual identity and help shape our design system through contributions to our typography, color palette, illustration, and iconography.
  • Collaborate with relevant stakeholders to own the process from ideation to delivery of the final product.
  • Communicate openly, supporting and championing innovation and inclusivity.
  • Meet and learn from our users and come up with ways to make their interactions with Tailscale even more delightful.
  • Help define and analyze the effectiveness of brand strategy to identify areas for improvement.

Requirements

  • Experience executing brand design projects from ideation to production and driving consensus among stakeholders of different backgrounds.
  • Desire and ability to learn complex technical subjects and translate them to easy-to-understand visuals for a wide audience.
  • Excellent time management, interpersonal, communication, and collaboration skills.
  • Excellent visual and typographic skills.
  • Ability to give and receive constructive design feedback and work independently.
  • Flexibility to adjust to the dynamic nature of a startup.

It is nice if you have:

  • Experience with technical subjects and information architecture.
  • Experience creating visual material for complex SaaS technology solutions at a B2B or enterprise technology company.
  • Experience crafting, maintaining, and standardizing the use of brand guidelines.
  • Front-end development skills.

APPLY HERE

Senior Product Manager II, VR

About the Role

Title: Senior Product Manager II, VR

Location: Seattle United States

Job Description:

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Our mission is to protect life

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company’s inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing Public Safety customers with the state-of-the-art devices and services they need to successfully serve and protect our communities. In the next few years, we’re going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of the police record so our justice system can get to the truth faster. And we won’t stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact

You aren’t like everybody else. You aim a little higher. You reach a little further. Your experience is much broader than just a previous career or a few past jobs. You’ve been listening, learning, and paying attention to recent events which have demonstrated to you why building world-class technology for Public Safety is so important. You do more because it matters to you. And when it comes to looking for that next opportunity, you want to do work that matters to others.

At Axon, we build connected devices such as body cameras powered by an industry-leading digital evidence management platform. Our hardware, software, and training platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly and we are looking for a dedicated and proven Senior Product Manager to join our Virtual Reality team.

As a Product Manager on the Axon VR Simulator team, you will work with VR and traditional technologies to conceive, test, and build the platform that supports all of Axon’s VR content experiences. The platform features that you create, including avatars, NPCs, animations, and narrative systems, will define the future of virtual reality use in Public Safety applications. We see leveraging the technology for training applications to be the first stop on our journey of possibilities.

You will join an interdisciplinary team that is tackling the biggest challenges in public safety training head-on, including immersive VR-based decision making, empathy and de-escalation training to help officers engage with the communities they serve with greater skill, awareness, and safety. We seek to revolutionize how training is implemented within public safety and we seek to accomplish this while abiding to the following guiding principles:

  1. Build VR Solutions for Social Good: With our mission to Protect Life, we develop VR solutions that benefit both law enforcement and the community, while addressing key issues in society.
  2. Empower Agencies with Data: Deliver ongoing data and analysis that provide agencies with key insights that enable them to make decisions that result in building better, more efficient, and positive programs.
  3. Develop an Active and Diverse Virtual Platform: Leverage the latest in VR technologies to create a robust portfolio of solutions and the highest-quality content, that enable users to be more effective in their roles and manage the challenges of 21st century public safety.

What you’ll do

Location: Seattle, WA or Scottsdale, AZ or US-Remote
Reports to: Director of Product, VR
Direct Reports: None

  • Own virtual reality software platform feature areas including planning, requirements, and execution.
  • Communicate directly with our internal stakeholders, sales teams, and customers at law enforcement agencies to understand their needs and workflows related to your feature areas.
  • Collect and synthesize stakeholder requirements and data, and rationalize against our company, product, and content strategy into actionable plans for the platform features.
  • Make data-driven decisions when possible and fall back on well-supported intuition when data is not available.
  • Direct and guide the software product, pipeline, and feature vision and communicate with the cross-functional team, evolving it based on interactions with customers and internal stakeholders.
  • Work with our tech art and engineering teams to balance scope, functionality, performance, and time-to-market.
  • Operate with autonomy while proactively reducing ambiguity for your team and your cross-functional peers.
  • Set performance metrics for the most important functions of the products, and work with the team to measure and achieve them.

What you bring

  • Bachelor’s degree or equivalent in computer science, game design, engineering or related field of study.
  • 8+ years of Product Management experience, ideally shipping platform features and experiences for training, gaming, avatars, or virtual/augmented reality.
  • Experience building and shipping complex enterprise platform features.
  • Ability to successfully lead and communicate with a cross-functional team.
  • Ability to generate feature strategy and roadmap based on interaction with customer and insights into the market.
  • Great instincts on how to make the right tradeoffs, despite the lack of qualitative or quantitative data.
  • Confidence and comfort working with high degree of autonomy, in a fast-paced environment.
  • Periodic domestic travel is required, 10-15 days a quarter.

APPLY HERE