by Ronald Barron | Sep 5, 2024 | Uncategorized
About the Role
Web Developer
Remote (United States)
About Tailscale
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Job Description
Were looking for an experiencedWeb Developer to help bring our brand to life by building and maintaining beautiful, performant, accessible web experiences.
Reporting to an Engineering Manager, youll partner with designers, marketing, researchers, support, writers and product managers to build compelling, high quality, web experiences. Working within our Engineering organization, you would work cross-functionally and independently on the development of Tailscale.com, internal and external web tooling, marketing communications, branding initiatives and more.
Were a fully-remote company and are looking for a curious, strategic, creative developer who is passionate about web technologies, and thrives on collaborative work.
Key Responsibilities
- Build and maintain tailscale.com – from landing pages, to docs and sales forms, to knowledge-base tooling.
- Understand our product, culture and brand: help us tell a coherent, compelling story through vibrant, impactful web implementation.
- Maintain and improve our self-serve content publishing workflows for cross-functional partners via our CMS (sanity.io) for creators across the company.
- Working cross-functionally with BizOps, ensure proper implementation of our analytics and tracking gear to support data driven decisions by the go-to-market team.
Requirements
- Experience working with NextJS, Sanity, Vercel, Hubspot and TailwindCSS
- Deep understanding of web technologies, standards, performance and accessibility considerations
- Working knowledge of a relevant CDP (such as: Rudderstack, Segment, Snowplow, Heap, mParticle, Optimizely)
- Design driven development you understand that implementation details matter
- Excellent time management, interpersonal, communication, and collaboration skills
- Ability to give and receive constructive feedback and work independently
- Experience with Headless CMS, Utility Class CSS Frameworks
- Familiarity with A/B testing, segmentation and experimentation tools
It’s nice if you have
- You know how to build and advocate for clear and engaging interactive experiences.
- Experience implementing micro animations, and interactive graphics
- Experience creating visual material for complex SaaS technology solutions at a B2B or enterprise technology company.
- Experience maintaining, and standardizing the use of brand guidelines.
- Experience with Rudderstack
APPLY HERE
by Ronald Barron | Sep 5, 2024 | Uncategorized
About the Role
Location: Boise ID US
Job Description:
ClickBank is seeking a talented Senior Cloud Engineer to join our team!
Fully remote, in-office, and hybrid opportunities available!
As part of a new team at ClickBank, you will be responsible for providing highly available, secure services in a cloud environment. Activities include provisioning, configuring, deploying, maintaining, monitoring and improving Clickbank’s AWS infrastructure. Additional responsibilities include infrastructure automation development, infrastructure security, documenting the deployed solutions, investigation and recommendations on new services, and overall health of the cloud infrastructure.
What is ClickBank? Hint: we are NOT a bank!
ClickBank is a top global e-commerce platform and affiliate marketplace powering many of the world’s leading digital and physical products. ClickBank lowers the barrier to entry for entrepreneurs looking to start an online business and drives sales for online brands looking to establish an affiliate marketing program. The ClickBank platform enables growth through its proprietary affiliate marketplace, as well as powerful back-office tools such as integrated payments, analytics, and risk management. Over 20+ years, ClickBank has built a reputation for reliability and scale. To date, ClickBank has distributed $5 billion in commission payouts in more than 200 countries – without ever missing a payment.
The Job…
KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Troubleshooting and resolution of production issues
- Monitoring of performance and optimization of services
- Monitoring and review of logs for anomalous behavior and security concerns
- Schedule and perform maintenance for infrastructure and production services
- Document, develop, and improve operational practices and procedures
- Implement, deploy, and support internal and customer facing services, virtual server, networking infrastructure, and storage infrastructure
- Resource allocation to meet development and production needs in AWS
- Provide operational support to cross-functional product development teams
- Identify and implement improvements to the continuous integration and deployment processes
- Assist specialists and cross-functional teams with product improvements
- Build and maintain configuration management and orchestration tools.
- Manage access to IT assets and resources
- Participate in the primary on-call rotation
Requirements
- 4-year college degree in Information Systems, Computer Science, or comparable IT experience.
- Minimum of five years’ experience with systems administration.
- Experience with production cloud deployments (AWS, GCP, Azure)
- Thorough knowledge of DNS, Internet protocols, web servers, and load balancing technologies.
- Must have ability to analyze complex issues at a detailed level.
- Must have a desire to work in a team environment yet be self-directed, proactive, and action oriented.
- Must have excellent diagnostic and troubleshooting skills.
- Must have experience building and maintaining scalable Linux Systems in AWS.
- Must have experience with cloud virtualization technologies in AWS.
- Must have a working familiarity with provisioning, management, orchestration, deployment, monitoring, and continuous delivery.
- Must understand the basic concepts of version control (Git).
- Experience with Kubernetes, EKS, containerization.
- Experience with AWS EC2, CloudWatch, S3, IAM, ELB/ALB, R53, SNS, SQS.
- Experience with IaC Tools Terraform, CloudFormation, or other configuration management platforms.
- Experience with Python, PowerShell, BASH or other programming language.
- Must have strong verbal, written and organizational skills.
PREFERRED SKILLS:
- Experience with CI/CD Tools GitHub/GitHub Actions.
- Experience with CMD Salt.
- Experience with Apache, Nginx, ActiveMQ, Tomcat.
- Experience with Amazon RDS, MySQL, DynamoDB.
- Familiarity with PCI and information technology security standards.
APPLY HERE
by Ronald Barron | Sep 5, 2024 | Uncategorized
About the Role
Senior Manager, Compliance Quality Assurance – CX
Remote USA
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
As a Senior Manager of Compliance Quality Assurance (QA) on our Customer Experience (CX) team, you will serve as the first line of defense within the QA function. Leading a high-performing, global team of dedicated QA professionals, you will enhance processes to provide valuable control insights to the business. Your role will significantly impact our mission by maintaining the integrity of quality data and fostering continuous optimization through robust feedback loops. We are seeking candidates with extensive knowledge of CDD, EDD, BSA/AML, JMLSG risk mitigation principles, and other regulatory requirements, coupled with a willingness and ability to quickly grasp Coinbase business operations, with a positive, can-do attitude.
What you’ll be doing (ie. job duties):
- Continued evolution and maturation of CX QA programs (EDD, CDD, PEP/Sanctions, and TMS) to align with business strategy, compliance requirements, customer needs, and regulatory expectations.
- Analyze QA metrics to refine risk-based sampling methodologies and standard operating procedures for both existing and new business lines.
- Manage and lead QA resources across Coinbase and business partner outsourcing relationships, ensuring optimal performance and collaboration.
- Partner with Operations to improve output quality metrics and key risk indicators, and perform root cause analysis to identify systemic improvement areas.
- Maintain expertise in KYC, CDD, EDD, and financial crime compliance risks, and apply best practices to mitigate these risks effectively.
- Collaborate cross-functionally to ensure QA-identified risks are adequately addressed and mitigated.
- Develop a deep understanding of metrics and workflows to analyze trends, issues, and quality defects, and report insights.
- Enhance cross-functional policies and procedures through collaboration with internal stakeholders.
- Lead a team of QA Managers, providing guidance on best practices and procedures to drive quality in Coinbase CX.
- Support compliance, internal audit, and regulatory assessments, as well as design and operational effectiveness testing of relevant EDD records.
What we look for in you (ie. job requirements):
- Minimum of 10 years of relevant experience in financial services, technology, quality, and/or customer support.
- Deep understanding of AML and KYC counterparty risk identification and mitigation principles, including BSA/AML, CDD/EDD, JMLSG, Sanctions, Fincen CDD, Travel Rule, and TMS global regulatory requirements.
- Strong communication skills with the ability to interface effectively with regulators and executive teams.
- Proven experience in designing and executing QA programs and managing QA teams across various functions.
- Expertise in project management and process improvements.
- Strong planning skills with the ability to manage multiple priorities and tasks in a high-growth, fast-paced environment.
- Flexible and adaptable to meet the evolving needs of the organization.
- Willingness to travel up to 10% to Coinbase offices and vendor locations.
Nice to haves:
- ACAMS or equivalent certificationsAdvanced degree or equivalent in business or financeAdvanced understanding of Google apps, JIRA, Salesforce Service Cloud, MaestroQA, LookerLean Six Sigma certification(s)
APPLY HERE
by Ronald Barron | Sep 5, 2024 | Uncategorized
About the Role
Staff TPM, Voice of the Customer (VoC) Programs
Remote USA
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
As the Staff TPM, Voice of the Customer (VoC) programs, you will lead our enterprise culture of Customer Focus by developing technical solutions that help leaders across the globe connect to the front line and individual customer experiences. You and your team will collaborate closely with the Coinbase Analytics and Data Engineering teams to design and implement, and evolve technical and non-technical programs to cascade VoC insights throughout the company. This role is responsible for providing both strategic and tactical technical leadership across our VoC team and upstream development teams to ensure our product strategies utilize customer feedback, insights, and market intelligence.
Additionally, this role will influence the Customer Service experience by building technical mechanisms that guide improvements to the support provided to our customers and own key results to measure the impact on the enterprise culture of Customer Focus across Coinbase.
What you’ll be doing (ie. job duties):
- In partnership with our Product, Engineering and Design teams, you will create and manage mechanisms that connect leaders to the voice of our customers.
- Use data and customer anecdotes to identify opportunities for new customer facing features.
- Develop technical requirements and evolve a data-driven and large language model enabled VoC systems that pushes customer insights and business metrics to key product owners.
- Scale existing customer insight processes within to create a cycle of continuous improvement for our products.
- Apply strong business analytics skills to synthesize the voice of the customer, business goals, industry trends and Coinbase technology into our goals and objectives for Customer Support.
- Incorporate market and competitor research to develop key insights that provide inputs to the Coinbase product design decisions.
What We Look For in You (Job Requirements):
- Mission-Driven: Motivated by Coinbase’s mission and committed to crafting a seamless support experience for our global customer base.
- Technical Experience: Minimum of 8 years of proven experience in technology program and/or customer support programs, including building and scaling enterprise or customer facing programs with a strong technical foundation. Proficiency in data analytics, third party software solutions, and programmatic system integration is ideal.
- Leadership: Minimum of 3 years of direct management experience, including managing people managers.
- Technical Expertise:Technical aptitude with experience in programming languages (e.g., Python, Java), data analysis tools (e.g., SQL, R), and customer experience platforms (e.g., Salesforce, Zendesk). Ability to design and implement technical solutions to complex problems.
- Industry Knowledge: Experience in financial services and familiarity with global regulatory due diligence requirements.
- Adaptability: Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
- US-based to enhance affinity with customers and support US-based products and stakeholders
APPLY HERE
by Ronald Barron | Sep 5, 2024 | Uncategorized
About the Role
Lead, Continuous Improvement
LocationUS-
Information Technology
Position Type
Full-Time
Remote
Yes
Pay Range
USD $77,545.00 – USD $95,148.00 /Yr.
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm
Overview
Due to growth, we are adding a Lead, Coninuous Improvement to our EPMO department.
The Lead, Continuous Improvement (CI) helps drive process excellence across the organization. The Lead, CI will be responsible for leading improvement projects using established process improvement methodology to positively impact and achieve sustainable results that support the organization’s strategic plan. This position will serve as a continuous improvement project leader, mentor, and coach to ensure alignment with the organization’s improvement approach. The Lead, CI must have the ability to effectively facilitate large groups of people in both project and learning environments and serve as a coach/mentor to all levels of the organization.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Expertise in the practice of Lean and Six Sigma framework, including key tools used during implementation such as value stream mapping, 5S, statistical analysis, control charts, poke yoke, visual controls, and the DMAIC approach
- Collaborates with sponsors and business owners to ensure projects are fully defined, including established objectives, schedules, customer expectations, scope, and ROI/cost avoidance targets
- Ability to lead system-wide initiatives at any given time without any degradation in the quality of work performed
- Lead the implementation of process improvement projects utilizing lean, DMAIC, and other continuous improvement methodologies to positively affect and achieve sustainable results
- Develop the necessary project plans, as well as appropriate subproject plans, and lead the organization through the improvement process while adhering to the schedules and accomplishing set milestones
- Help build awareness and socialization of Process Improvement methodologies and philosophies across the enterprise
- Ability to work with key leaders and departmental staff to identify, secure, train/develop, and coach resources to achieve the initiative’s short- and long-term goals
- Develop, analyze, and verify requirements for completeness, consistency, and comprehensibility
- Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
- Recommend, create, document, and maintain guidelines and procedures to ensure consistency among peers within the same job function
- Other duties as assigned
Qualifications
What our team expects from you?
- Bachelor’s degree, or equivalent experience required in the field of Process Improvement
- Certification in Lean or Six Sigma methodology required (blackbelt preferred)
- Certification in Project Management, preferred
- Certification in Change Management, preferred
- 5+ years’ experience leading process improvement initiatives with demonstrated results
- Demonstrated project management skills including business case and charter creation, comprehensive work breakdown structures, and inclusive implementation plans
- Extensive experience with core software applications, including Microsoft Word, Excel, Visio, PowerPoint, and Project
- Experience overseeing the design, development, and implementation of software solutions, systems, or products
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
APPLY HERE
