by Ronald Barron | Sep 19, 2024 | Uncategorized
About the Role
Hospitality Support Specialist II
locations
US – Remote
Full time
Hospitality Support Specialist II
North American Bancard- Remote
You must be open to variable shifts
What you’ll be doing:
- Provide phone, remote and on-site support to merchants, Working cases from creation to completion.
- Monitor case queue, triage issues, work on cases escalating on a limited basis as needed.
- Monitor and Resolve daily alerts for customer Computer and or POS related issues.
- Diagnose merchant software, hardware and networking issues, and provide a resolution timetable expectations.
- Administer advanced programming changes on merchant point-of-sale (POS) systems
- Stage merchant equipment as assigned for pre-installation testing, validation and troubleshooting.
- Local on-site service both hardware and software
- Track all support issues and resolution times in Salesforce CRM.
- Properly escalate merchant issues to a member of the management team when you are unable to resolve the issue. Understanding urgency related to a merchants ability to process payments or degraded ability to run their operations
- Continually seek to improve technical knowledge of products through additional training and certifications.
What we need from you:
- High school diploma or equivalent.
- Minimum three (3) years’ experience in POS support and problem resolution for software, hardware and networking.
- Strong understanding of WAN/LAN, router configuration, switching, wireless AP and firewalls
- A+ Certification- preferred
- Net+ Certification- preferred
- Knowledge of Micros, Tabbit, HRPos, Brink, Salido or SpotOn- preferred
- Ability to understand merchant support issues and provide resolution or escalation, in a fast-paced environment.
- Ability to provide world-class customer service and communicate well, as well as having excellent troubleshooting skills
APPLY HERE
by Ronald Barron | Sep 18, 2024 | Uncategorized
About the Role
Mid Level Web Designer
US-Remote
Type: Full Time
Job Description
The Mid-Level Web Designer is responsible for designing, maintaining, and optimizing the organization’s website and social media platforms. This role involves leading the creation of web content, ensuring that it aligns with brand standards, and implementing advanced SEO strategies. The Mid-Level Web Designer collaborates with various teams to develop and execute content strategies that enhance user experience, engagement, and overall digital presence.
Responsibilities
- Design and maintain digital content, including graphics, web pages, and other online media to support the client communication strategy, ensuring published content is optimized for user experience
- Collaborate with the Senior Communication Specialist and Graphics Design Specialist to plan and design for effective medium of digital assets and assist with development of digital assets optimized for web consumption across platforms (e.g., social media channels, intranet, public website, etc.)
- Update and manage content on the client internal website, ensuring it reflects current program developments
- Implement search engine optimization (SEO) strategies to improve the visibility and ranking of client-related content across digital platforms
- Regularly review and edit website content for accuracy, grammar, and style consistency, ensuring it aligns with the organization’s messaging and branding guidelines
- Create or coordinate the production of multimedia content, including images, infographics, graphics, and videos to complement written content
- Ensure all digital media complies with relevant laws, regulations, and industry standards.
- Monitor and analyze the performance of digital content using metrics such as engagement, reach, and conversions, adjusting strategies based on data
- Use insights from performance analysis to refine and improve the effectiveness of online content, ensuring it meets stakeholder engagement goals
- Work closely with graphic designers, video producers, and other team members to create cohesive multimedia content that supports the program’s goals
- Share best practices, insights, and content guidelines across the organization to ensure consistent messaging and high-quality content production
Qualifications
Required Qualifications
- Bachelor’s degree in Web Design, Graphic Design, Digital Media, or a related field
- Minimum 5 years of experience in web design, digital media, or related fields
- Strong understanding of web design principles, user experience (UX), and advanced SEO strategies
- Proficiency in content management systems (CMS) and social media platforms
- Proficiency in web design tools/software (e.g., Adobe Creative Suite, HTML/CSS, JavaScript)
- Familiarity with SEO strategies, content management systems, and social media platforms
- Eligible for or possesses active/interim Secret Clearance
Preferred Qualifications
- Certification in Web Design, Digital Marketing, or related fields is a plus.
- Previous federal consulting experience preferred
APPLY HERE
by Ronald Barron | Sep 18, 2024 | Uncategorized
About the Role
Title: STS Quality Data Lead
Location: Remote
We’re super into the work we do and the community we’ve built and think you might be, too.
Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals. A market disruptor and innovator, Q-Centrix believes that there is nothing more valuable than clinical data as it is critical in delivering safe, consistent, quality healthcare for all. Bringing together deep expertise across providers, clinical knowledge, data and software, Q-Centrix provides an integrated approach that can redefine and streamline the data management and real-world application process for the healthcare industry, thereby enabling increased efficiency and exciting new solution opportunities.
Providing the industry’s first Enterprise Clinical Data Management (eCDM™) platform, Q-Centrix utilizes its market-leading software, the largest and broadest team of clinical data experts, a modern-stack software and reporting data structure, and best practices from its 1,200+ hospital partners to securely extract, curate, structure, and enhance clinical data at the highest quality level. The resulting high quality structured clinical data is then utilized to support reporting demands, drive improved care delivery, meet financial and operational needs, enable population health workflows and power broad research use cases. Its solutions cover a breadth of clinical segments, including cardiovascular, oncology, infection prevention, trauma and real-world data applications. Q-Centrix’s platform enables its partners to access valuable clinical information that may otherwise be trapped across multiple workflow systems and clinical information platforms. Q-Centrix is positioned for continued growth as they integrate new capabilities and business lines.
Backed by a leading global private equity growth firm, TPG, Q-Centrix will continue to invest heavily in technology (data, software, automation), people, and processes that can accelerate access to high-quality structured clinical data at scale and facilitate greater real-world data applications.
Job Summary:
Under the direction of the Manager or Senior Manager, the Clinical Data Lead is an integral part of the account team as the subject matter expert, ensuring partner satisfaction through management of all data integrity and quality tasks including new team member orientation, pre-submission cleaning of cases, validation of abstractor accuracy through case reviews, and completion of Specific Element Review process. As a key member of the clinical leadership team, this role collaborates closely with Clinical Service Leads, Clinical Data Quality Specialists, the abstraction team, and Client Services management to ensure high-quality deliverables to our partners.
Roles and Responsibilities:
- Identify and address first-tier quality and efficiency performance concerns, ensuring quality standards are met consistently and escalating to MCS/SM and CSL as needed.
- Design and implement initial coaching strategies to address and resolve team quality and efficiency performance issues, fostering a supportive and productive work environment.
- Cultivate the skills and capabilities of abstractor team members, ensuring continuous growth and professional development.
- Review key operating metrics to provide data driven recommendations to support business financial goals.
- Lead new partner implementation orientation.
- Work closely with the Clinical Services Lead on case-specific questions, as needed.
- Other partner tasks, as needed.
- Oversee initial greenlighting process, including the orienting and onboarding of newly added team members.
- Manage the ongoing internal case review process, ensuring timely completion of monthly CERs, IRRs, and Treatment Grids as assigned.
- Conduct monthly review of CER/IRR/Treatment Grid results for quality trends and ensure accuracy standards are met. Design and implement re-education strategies for the abstraction team to address quality risks, utilizing Q-C resources or creating custom educational materials, as needed.
- Effectively manage all quality and data integrity tasks for each assigned project to ensure accurate reporting, including timely completion of pre-submission cleanup process, targeted reviews, fallout/exception/occurrence reviews and reporting, and data harvest cycles as applicable, partnering with the Clinical Services Lead to ensure partner notification and review.
- Provide partner quality performance opportunities to Clinical Service Lead, and support creating documentation of recommendations.
- Maintain and share abstraction team support documents, including the Measure Detail Document (MDD) and Clarification Forms, continuously updating including enhancing design of MDD to be clear and easy to use.
- Serve as the subject matter expert in assigned registry or measure.
- No more than 15% – 20% abstraction.
- Other tasks, as assigned.
Required Skills/Abilities:
- Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations.
- Demonstrates high standards for accuracy and attention to detail.
- Demonstrates technical savvy and adeptness to learn new systems and technology.
- Thrives working independently and takes ownership of projects.
- Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others.
- Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities.
- Adapts to changes in project timelines, requirements, and assignments.
- Maintains a high degree of responsibility in keeping PHI secure and confidential.
Education and Experience:
- 3+ years direct data abstraction experience in the STS (Society for Thoracic Surgeons) Registry.
- Intermediate proficiency with MS Office (Microsoft Excel).
- Exposure to multiple patient medical record systems (EMRs) and clinical databases.
- 1+ years providing coaching and guidance to teams (preferred).
- RN, LPN, RT, RVT, or RCIS credentials (preferred).
APPLY HERE
by Ronald Barron | Sep 18, 2024 | Uncategorized
About the Role
Title: DeFi Research Analyst
Location: Remote, Worldwide
Job Description:
What are we all about?
We are a team of builders and researchers on a mission to empower enterprises and developers worldwide to access and build on decentralized systems.
Our expertise covers several domains: Ethereum and Starknet protocol engineering, layer-2, cryptography research, protocol research, decentralized finance (DeFi), security auditing, formal verification, real-time monitoring, smart contract development, and dapps and enterprise engineering.
Working to solve some of the most challenging problems in the blockchain space, we frequently collaborate with renowned companies, such as Ethereum Foundation, Starknet Foundation, Gnosis Chain, Flashbots, Forta Protocol, Lido, EigenLayer, Open Zeppelin, RISCZero, Aleph Zero, and many more.
Today, we are a 350+ strong team working remotely across 66+ countries.
At Nethermind, we offer Evergreen Roles in key areas of our business. These are positions that are continuously open for applications, reflecting our ongoing need for top talent in critical fields.By applying to an evergreen role, you’re joining our talent pool for future opportunities.
We are seeking an exceptional and driven individual to join our team as a DeFi Research Analyst. In this role, you will leverage your extensive knowledge and expertise in blockchain technology to conduct comprehensive technical due diligence on emerging protocols and technologies. Additionally, you will provide valuable support to traders by assisting in the development of tools, monitoring markets for potential opportunities, and aiding in the design of effective trading strategies.
As a DeFi Research Analyst, you will also play a pivotal role in developing quantitative models, exploring tokenomics, and delivering insights to investment professionals regarding the impact of significant news events on token prices. Your profound passion for the blockchain industry and trading cryptocurrencies, combined with your strong data analysis and analytical skills, will be fundamental to achieving success in this position.
Responsibilities:
- Technical Due Diligence: Conduct in-depth technical reviews of new and existing blockchain protocols and technologies. Evaluate their technical soundness, competitiveness, scalability, security, and potential risks.
- News Monitoring: Monitor significant news events related to blockchain and cryptocurrency, particularly those impacting Ethereum and Layer 2 solutions. Assess their potential effects on token prices and the overall market. Contribute to the daily and weekly newsletters.
- Crypto Markets Monitoring: Keep an eye on market indicators and upcoming catalysts, and inform traders of potential anomalies. Conduct research and suggest potential trading ideas.
- Data Analysis: Collect, clean, and analyze large datasets from the Ethereum blockchain using appropriate tools and techniques. Extract relevant metrics and patterns to identify trends, correlations, and anomalies.
- Reporting and Presentation: Communicate complex research findings and insights to both technical and non-technical stakeholders. Prepare comprehensive reports, presentations, and visualizations that effectively convey analytical results, implications, and recommendations.
- Model Development: Develop quantitative models and algorithms to support investment decisions, risk management strategies, and trading strategies related to Ethereum. This includes but is not limited to volatility models, price forecasting models, and portfolio optimization models.
- Client Engagement: Engage with clients by providing timely updates, answering inquiries, and participating in meetings and conference calls. Understand clients’ investment objectives, risk tolerance, and preferences to tailor research and recommendations accordingly.
- Internal Collaboration: Collaborate internally with other research, engineering and business development teams in various projects and sales initiatives.
Qualifications:
- Bachelor’s or Master’s degree in a quantitative discipline such as Mathematics, Statistics, Computer Science, or a related field.
- Strong understanding of Ethereum blockchain, smart contracts, decentralized finance (DeFi), and related technologies.
- Experience with working with large datasets, SQL, and NoSQL databases.
- Solid programming skills in languages such as Python, R, or MATLAB for data manipulation, analysis, and model implementation.
- Proficiency in quantitative analysis techniques, statistical modeling, and data visualization tools is a plus.
- Familiarity with cryptocurrency trading, derivatives, and risk management concepts is desirable.
- Overlap with UK Timezone.
- Ability to work effectively in a fast-paced, dynamic environment with tight deadlines.
- Excellent problem-solving skills and attention to detail.
- Strong communication and presentation skills to convey complex concepts to diverse audiences.
APPLY HERE
by Ronald Barron | Sep 18, 2024 | Uncategorized
About the Role
Title: Design Program Manager – Local
Job Description:
Full-time
Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at cash.app/careers.
Job Description
We are growing our Design Operations team at Cash App! The Cash App Design & Creative team works at the intersection of brand and product to shape and choreograph an exceptional customer experience. The Design Program Manager (DPM) role will be embedded in our Operating System organization and our Local workstream, which sits at the intersection of product design, creative, and engineering. You’ll work closely with cross-functional leaders to drive design and operational excellence around our new Local initiative which aims to bring together the Cash App and Square ecosystems to engage customers in their local communities.
You Will
- Partner closely with design, product and engineering leadership to establish and codify key processes, resource planning and strategy, that integrate the Square and Cash App design teams and keep them running efficiently and effectively
- Influence the project vision and direction based on planning or organizational variables
- Ensure the teams are on track, facilitate decision-making, resolve blockers and surface challenges
- Streamline communications to ensure information and knowledge is flowing freely
- Proactively assess and de-escalate risks, gleaning early signals for when a project or team is headed off track and quickly taking action before an issue arises
- Enable continuous improvement during the project, ensuring takeaways are captured, shared, and coordinated
- Coordinate project/program reviews, planning sessions, offsites and other team events
- Partner with Head of Design Operations to drive clarity and transparency for your program work; create effective tracking systems and processes that scale with the rest of the Design organization
Qualifications
- 8-10+ years experience in program or project management within a product design organization and/or creative agency
- Extensive knowledge of the inner-workings of product, design and engineering teams, and can confidently think like, reason with, and proxy for a design leader as a DesignOps practitioner
- Experience leading large, complex, and cross-functional programs that sit at the intersection of product design, engineering and creative production
- Passion for owning and driving best practices for design teams and work that improves cross functional ways of working
- Comfort feed-backing to senior design and cross-functional leaders, and proven critical thinking, and leadership abilities
- The skills to gather and synthesize information, and can confidently communicate across teams and levels across the organization
- Flexibility and adaptability, and can use your judgment to apply the model and approach that best fit with the context of the program and the needs of the team
APPLY HERE
