by Ronald Barron | Oct 17, 2024 | Uncategorized
About the Role
Program Facilitator
locations
US Remote
time type
Full time
job requisition id
JR109509
Ready to be a Titan?
We’re more than just a B2B software company, we’re digitizing the trades- a trillion-dollar global industry that employs more than five million people in the US alone. Founded by first generation immigrants and backed by top investors, we’re building an all-in-one solution to propel contractors to new levels of prosperity. Recognized by Forbes as one of the top cloud companies, we’re pairing our deep industry knowledge with technical expertise to change the lives of everyday people who care for our homes and communities. While our vision is bold, we always stay humble. Join us. We’re just getting started.
As a Program Facilitator, you will help initiate and drive conversations among customers and partners about best workflow practices in running their business and utilizing ServiceTitan. Helping to design and execute on industry-relevant programs, these trainings facilitate connections between our product and successful business outcomes such as increasing company revenue and operational efficiency.
What You’ll Do:
- Facilitate group sessions and empower our customers to help each other’s businesses grow.
- Be a trusted expert on both “how” and “why” our customers use ServiceTitan – Provide expert-level and relevant product guidance to customers to help them meet their business objectives
- Continuously improve and promote customer-facing programs (ex. Project Ember & SparkSessions), aimed at increasing adoption and making our customers raving fans. Assist with development of new programs as opportunities arise.
What You’ll Bring:
- 3+ years of combined experience across customer relationship management + innovating & delivering exceptional training
- Consistent track record of taking initiative and contributing to the evolution of a customer-focused program
- Experience incorporating change management principles into training programs to promote adoption & minimize resistance
- Excellent ability to multi-task the design, development, and execution of multiple projects simultaneously in a fast-paced environment.
- Ability to create supporting content (e.g. handouts & process documentation) to support instructor-led training & certification courses
APPLY HERE
by Ronald Barron | Oct 17, 2024 | Uncategorized
About the Role
Automotive Copy Editor
Contract
New York, NY, US
Requisition ID: 1171
Title: Automotive Copy Editor, The Arena Group (Contract)
Employment Type: Part-time, Contract / Freelance
Location: Remote USA
First Look:
The Arena Group is seeking a skilled and detail-oriented copy editor to join our team on a contract basis, focusing on the fast-paced world of automotive content. This role requires a meticulous editor who can ensure clean, accurate, and engaging copy across a wide range of automotive topics, including breaking news, reviews, and features. The ideal candidate has a deep knowledge of cars, electric vehicles, and industry trends and can provide consistent editorial oversight that enhances the readability and searchability of articles.
This is a part-time position in a freelance capacity with competitive hourly rates commensurate with experience. Our expected hourly pay rate is $30 – 40 USD per hour. We are looking for a commitment of approximately thirty hours per week, with the potential for additional hours or future full-time opportunities. Please note: Due to the volume of applications we receive, only applicants selected for consideration will be contacted.
What You’ll Do:
- Edit, proofread, and improve copy across automotive content for accuracy, clarity, and adherence to house style.
- Ensure headlines, subheadings, and article content are SEO-optimized while remaining engaging for readers.
- Work with writers to refine story angles, format, and voice, ensuring consistent quality across all outputs.
- Fact-check data and automotive references to maintain the integrity of information in each piece.
- Provide feedback and guidance to writers to improve future submissions.
- Collaborate with editorial teams to maintain a fast-paced workflow and meet daily deadlines.
What You’ll Bring:
- BA/BS degree, or equivalent experience.
- Demonstrated experience in copy editing, within the automotive and/or technology space.
- A passion for cars, electric vehicles, and the evolving automotive landscape.
- Strong command of grammar, punctuation, and editorial best practices.
- Understanding of SEO principles and how they apply to automotive content.
- Ability to manage multiple tasks in a deadline-driven environment.
- Experience with content management systems (CMS) and editorial workflows.
- A positive attitude and team player mentality, leading by example to uplift and support colleagues, fostering a collaborative and productive work environment.
APPLY HERE
by Ronald Barron | Oct 17, 2024 | Uncategorized
About the Role
ECommerce Channel Sales Assistant Manager
Remote
Full Time
Sales and Customer Service
Manager/Supervisor
Brilliant Earth – Channel Sales Assistant Manager
The Channel Sales Assistant Manager will support sales and operations for Brilliant Earth’s Channels Sales (Online Chat, Phone, SMS, and other communication channels). Their responsibilities will include driving sales via online channels, leading a geographically diverse team, and elevating the overall customer experience. The Channel Sales Manager will build, lead and mentor a team of dedicated Jewelry Consultants responsible for achieving quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the team’s leader, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Channel Sales Assistant Manager leads the team to achieve and exceed sales goals, directly impacting the growth of the company and individual team members, and will be accountable for their team’s performance toward key performance indicators and goals.
The ideal candidate will be a proactive, results-oriented leader who will help develop and grow their team through ideating and executing continuous improvement initiatives.
Key Responsibilities include, but are not limited to:
Channel Sales
- Responsible for their teams’ sales through channels (phone, chat, SMS, and future additional channels)
- Actively participate in ecommerce channel sales activities, including: virtual appointments, phone calls, chat and SMS.
- Drive channel sales performance by: demonstrating a robust understanding of business processes, priorities and KPIs, disseminating information to the team and closely coaching each team member to achieve performance goals.
- Support overall channels sales performance by providing feedback, identifying opportunities for improvement, and executing strategic initiatives and utilization of technology.
- Collaborate with the Workforce team to optimize scheduling and productivity to meet customer demand.
- Support team in solving customer escalations, including speaking to customers directly and offering creative solutions.
- Provide consistent oversight of virtual sales team, offshore and onshore channels team, ensuring timely responsiveness and follow up from team to ensure best practice is followed.
- Partner closely with field leaders and teams to ensure great customer experiences are consistently delivered across all channels and reflected in sales, conversion, NPS and CSAT.
Leadership & Team Development
- Lead and inspire teams in a fast-paced, omni-channel sales environment, focused on achieving sales targets and team KPIs.
- Participate in the sourcing and selection processes to build teams of diverse, high-performing talent.
- Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to deliver exceptional customer service and sales results.
- As a hands-on leader, drive topline performance, enhance leadership and company confidence, and inspire the team to excel.
- Collaborate with the HR team to recruit, develop and manage performance of virtual/remote sales managers and team members, identifying staffing needs and growth plans.
- Collaborate with the HR team to recruit, develop and manage performance of virtual/remote sales managers and team members, proactively identifying staffing needs and growth plans.
Specific qualifications:
- Demonstrated experience leading high-performing sales teams in a direct-to-consumer, ecommerce retail sales environment
- Understanding of chat, phone and email KPIs, and demonstrated experience leading teams to achieve / exceed channel goals.
- Must demonstrate a proven track record of recruiting and growing high performing and accountable teams
- BA degree or equivalent, preferred
- A true passion for helping people and creating positive customer service experiences
- Highly organized with focus on execution, problem solving, and improving processes
- Motivated self-starter with high efficiency work style, while maintaining attention to detail
- Excellent written and verbal communications
- Ability to think critically and adapt quickly in a flexible environment
- Exceptional time management skills and accountability
- Team player with an ability to work collaboratively to achieve business goals
- Robust CRM software experience
- Entrepreneurial spirit/self-starter
- Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
- Interest in socially and environmentally responsible organizations and products
APPLY HERE
by Ronald Barron | Oct 17, 2024 | Uncategorized
About the Role
Title: Designer, Merchandising Experience – US Remote
Location: US
Department: Design/UX
Brand: Vista
Shift Type: Remote – North America
Job Description:
Our Team:
Vista is seeking a dedicated Designer to join our Merchandising Experience (MX) organization on our large format (signage, packaging, labels) team.
We’re looking for a design-savvy collaborator who focuses on our website’s product pages, category pages and collection pages. This person will be part of a large global team of MX creatives (copywriters and designers), sharing work and collaborating to create cohesive, best-in-class work. You’ll create and launch new pages in line with our design systems, as well as optimize existing pages. You enjoy problem-solving and working within frameworks, as well as turning stakeholder feedback or ideas into impactful design. While you’ll use existing systems for much of your day-to-day work, you’ll also think critically about how we can work better, faster and smarter – always keeping the customer experience top of mind.
What You Will Do:
- Collaborate with cross-functional teams, including photography, video, 3D and product strategists
- Create new pages that inform and inspire our customers about our products and customization opportunities
- Optimize existing category and product pages, aligning to brand standards and e-commerce industry standards
- Continually review and QA key site pages to ensure accuracy of design, flagging errors as needed
- Validate design hypothesis through user testing and analytics
- Keep ahead of the latest design trends and industry-standard practices
- Make customer focus and the pursuit of creative excellence the cornerstones of all you do
Your Qualifications:
At Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
- 1-2 years of design experience in e-commerce or agency environment.
- Bachelor’s degree/certificate in design, web design or related fields.
- Have a strong understanding of e-commerce standard methodologies and website design.
- An online portfolio of work demonstrating design excellence in typography, layout design, merchandising, and photography. A portfolio is required to apply.
- Proficiency with the Adobe creative suite, with a focus on Photoshop and Illustrator, Figma, and other emerging design tools.
- Experience/Interest in AI content generation.
- Strong technical capabilities with the ability to quickly learn and navigate new platforms and technologies.
- Enthusiastic about collaborating, brainstorming and problem-solving.
- Ability to work on multiple projects simultaneously, handle a fast-paced work environment, deadlines and changing priorities.
APPLY HERE
by Ronald Barron | Oct 17, 2024 | Uncategorized
About the Role
Title: Lead Civil Designer (Remote)
Location: Waco United States
Job Description:
Olsson provides multidisciplinary design services for mixed-use, commercial, and residential land development projects, along with industrial, sports, schools, and other site development types. As a Lead Civil Designer, you will be responsible for leading quality assurance/quality control for the team, providing senior level design review for the team, and attending client meetings. You will direct and manage project staff on technical aspects of projects. You may also travel to job sites at different stages in construction and work in all types of terrain and weather conditions.
Primary Responsibilities will include:
- Directs and manages staff on technical aspects of projects including coordination with all disciplines involved on projects.
- Plans and oversees the quality review process of project deliverables.
- Provides a consultative resource to clients for project resolution.
- Strengthens and further develops subject matter expertise in certain design areas.
- Provides senior-level design review for various projects on the team and acts as a resource for technical issues.
- May assist in the preparation of project studies by completing drawings, sketching, or acquiring data.
- Promotes efficiencies in producing quality work.
- Supervises and reviews assignments of less experienced staff.
Olsson currently has growth opportunities for our Site Design group. This role offers flexible work options, including remote and hybrid opportunities, to accommodate diverse working preferences and promote work-life balance. Candidates can work hybrid schedules, work remotely, or work out of any Olsson office location in these regions/areas.
Applicants should have the ability to travel for in-office activities, client and site visits as needed.
You are passionate about:
- Working collaboratively with others
- Having ownership in the work you do
- Using your talents to positively affect communities
You bring to the team:
- Strong communication skills
- Ability to contribute and work well on a team
- Associate Degree in Drafting
- 10 years of CAD software experience (AutoCAD Civil 3d)
- Project Management skills for medium-sized projects
APPLY HERE
