Infrastructure Engineer

About the Role

Title: Infrastructure Engineer

Location: Remote,  United States

Full time

job requisition id: 01733177

Job Description:

Date Posted:

2024-10-10

Country:

United States of America

Location:

AL216: 340 The Bridge St NW PKWHntsvl 340 The Bridge Street NW Suite 206, Huntsville, AL, 35806 USA

Position Role Type:

Remote

This role is a U.S.-based role

You have been redirected to RTX’s career page as we have recently transitioned from RTX to become a standalone company, which provides us with greater autonomy and opportunities for growth. As a prospective employee of Nightwing, you’ll have the chance to contribute to our continued success and shape the future of our cybersecurity, intelligence, and services offerings.

Position Description

Nightwing / Cyber Offense and Defense EXperts (CODEX) Information Technology (CODEX IT) is seeking talented DevOps engineers to assist our team with operating, developing, and improving a Network and Server/Application infrastructure environment within AWS GovCloud. We are seeking DevOps engineers with experience working in a rapidly-changing and fast paced environment working with over 20 different applications. Our team provisions and administers services and applications hosted among three distinct networks, each with its own data protection requirements, connectivity, and support model. We also support connectivity for the networks in each of the 12+ geographically disparate CODEX sites in addition to remote work from home (WFH).

Responsibilities include, but are not limited to, the following:

Use and develop scripts using Ansible roles, Terraform modules, Packer, Jenkins CI/CD pipelines, and Ansible Tower to provision and configure servers, services, applications, and security

Setup and maintain applications in AWS GovCloud, utilizing Dev/Production environments

Setup and maintain local site applications on VMware ESXi servers, utilizing connectivity with AWS applications to extend service availability and provide local access

Configure and manage networking equipment to enable intra- and inter-site connectivity, including Extreme switches, Forcepoint firewalls, Cisco wireless access points

Lead technical projects, working with team members and inter-departmental groups to plan, execute, and deliver new features or capabilities

Follow best practices for disaster recovery/business continuity in server, network, and security design

Manage Linux and Windows servers, following best practices for logging, monitoring, and system maintenance

Provide expertise and support for IT Operational management of security monitoring, compliance, and auditing tools

Required Skills and Experience

6 Years of Experience in IT (Operations, Security, or Development), or DevOps

4+ Years of experience with Linux System Administration

Familiar with Windows System Administration

1+ Years of experience with networking (TCP/IP, switching, routers, firewalls, etc)

1+ Years of experience running services within AWS or another cloud provider (Azure, etc)

Architecting new services using AWS resources

Troubleshooting resources (Load balancers, Autoscaling groups, security groups)

2 Years of experience running services within VMware ESXi virtual machines

Familiarity with automation and configuration management tools to manage and deploy servers and applications (Ansible, Terraform, Packer, Puppet, Chef, Python, Bash, Powershell, etc)

Familiarity with source code management of any code/scripts/documentation used for automation

Strong verbal and written communication skills

Strong sense of accountability to meet work deadlines and support sprint goals

Must be a U.S Citizen

Desired Skills and Experiences

Experience developing automated solutions utilizing Ansible, Terraform, docker-compose, and Helm

Experience working with containerized applications using Docker and/or Kubernetes

Experience administering any/all of the following applications – Jira, Confluence, Bitbucket, RocketChat, PexIP, Panzura, Exchange, Forcepoint SMC/NGFW, Hashicorp Vault

Experience developing CI/CD pipelines for delivery and testing of services/applications

Experience within AWS GovCloud or Raytheon MissionCloud

Professional Certifications such as: AWS Solutions Architect, AWS Developer, Linux+, Security+, CCNA

Required Education

Bachelor of Science Degree in a related engineering field; OR 6 additional years of Engineering, Computer or Information Science applicable professional experience in lieu of degree.

University Degree or equivalent experience and minimum 8 years

prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience

Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a

minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.

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Customer Operations Specialist

About the Role

Customer Operations Specialist

locations

Charleston, SC

United States-Remote

time type

Full time

job requisition id

JR0029790

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Profile Summary:

Supports Health Plan customers’ daily operations by providing advanced technical, navigational, and administrative assistance through case support. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development.

Profile Description:

  • Regularly demonstrates the ability to share best practices to facilitate growth across the team. 
  • Has a fundamental knowledge of configuration, payroll and edi. The associate can complete daily research and resolution in these areas independently. 
  • Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed. 
  • Demonstrates extensive knowledge of business Standards. 
  • Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship. 
  • Additional responsibilities, as required.

Knowledge & Experience:

  • B.S. or B.A. required. 
  • 3-5 years’ experience in data analysis, account management, or technical customer support-related roles. 
  • Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare. 
  • Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired. 

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ServiceNow Senior Developer

About the Role

Title: ServiceNow Senior Developer

Job ID Number

RQ186761

Falls Church, VA, US

Category

Information Technology

Employment Type

Full Time

Business Unit

GDIT

Responsibilities for this Position
Full Part/Time: Full time
Job Req: RQ186761

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
MBI (T2)

Job Family:
Software Development

Job Qualifications:

Skills:
IT Implementation, IT Service Desk, ServiceNow Platform, Software Development, Workflow Management
Certifications:

Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

ServiceNow Senior Developer

Position Overview: The ServiceNow senior developer will play a critical role in the development, configuration, and administration of the ServiceNow FedRamp platform. This role is responsible for creating custom workflows, integrations, and applications during the client implementation phase and will also manage the platform’s ongoing maintenance and operations post-implementation. The senior developer will collaborate with various teams to ensure solutions are functional, secure, and scalable.

Key Responsibilities:

  • Develop, configure, and customize the FedRamp ServiceNow platform based on client helpdesk operations specifications
  • Implement ServiceNow modules
  • Act as the primary ServiceNow administrator post-implementation, managing platform operations, maintenance, and troubleshooting
  • Build and maintain custom helpdesk workflows, business rules, and client scripts
  • Integrate ServiceNow with other applications and data sources as needed
  • Provide ongoing support and enhancements to ServiceNow solutions post-implementation
  • Collaborate with cross-functional teams and stakeholders to ensure successful delivery of ServiceNow project
  • Perform platform upgrades and apply security patches as required
  • Create and maintain technical documentation and platform configuration


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related Field. Degree requirement can be supported with 4+ additional professional experiences
  • 5+ years of experience with ServiceNow FedRamp implementation and platform administration
  • Strong experience with ServiceNow scripting, API, and workflow automation
  • Proven experience implementing and configuring various ServiceNow modules
  • Hands-on experience with integrations using REST, SOAP, and other integration protocols
  • Experience with complex helpdesk workflow design, data integration, and platform governance
  • Excellent problem-solving and communication skills to collaborate with clients and internal teams effectively
  • Experience in managing ServiceNow O&M post-implementation is a strong plus
  • ServiceNow Certified System Administrator, Certified Application Developer, and Certified Implementation Specialist are preferred
  • Security Clearance Level: Public Trust
  • Location: Remote

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Senior Application Engineer

About the Role

Title: Senior Application Engineer

Location: US

Job Description:

Full Part/Time: Full time
Job Req: RQ185751


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
Other

Job Family:
Software Engineering

Job Qualifications:

Skills:
Agile Scrum Development, Amazon Web Services (AWS), API Programming, Complex Systems
Certifications:

Experience:
10 + years of related experience
US Citizenship Required:
Yes

Job Description:

Software Engineer Sr Advisor

Our mature 100% remote agile development team is looking for a Senior level Full-Stack Software Engineer to help us continue to deliver a top-quality custom web application for our Environmental Protection Agency (EPA) customers. Interested candidates should also have technical and people management experience and be interested in taking on project management responsibilities for a portion of their time.

As a Senior Software Engineer, you will research, design, develop, test, and modify application software. You’ll work with other developers and business analysts to analyze user/business software system requirements and determine needs. You’ll assist with the functionality of an application and perform upgrades over time. You’ll contribute to documentation to support software development policies, standards and procedures. You will be a team leader, coach and take on increasing management responsibilities over time. You will work closely with the Technical Lead, Scrum Master and agile team members to enhance, modernize, and maintain a custom web application.

The following experience is STRONGLY DESIRED:

  • Experience managing team members
  • Experience leading and managing a software project
  • Proficiency developing a RESTful API
  • Proficiency with Spring Framework
  • Proficiency with Java / JVM languages
  • Experience developing Single Page Application
  • Proficiency with Javascript
  • Proficiency with relational database design
  • Proficiency writing SQL
  • Proficiency writing tests
  • Experience working in an Agile environment
  • Experience working in and deploying software to an AWS environment



WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor of Arts/Bachelor of Science
Required Experience: 10+ years of related experience
Technical Skills Preferred:

  • Proficiency with Groovy Experience with Backbone
  • Experience with JQuery / Underscore
  • Experience with MySQL
  • Proficiency with Liquibase
  • Proficiency with Hibernate / JPQL
  • Experience integrating remote systems
  • Remote work experience
  • Understanding and implementing web accessibility standards

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Director of Account Management

About the Role

Director of Account Management

Department

Escalon Sales Team

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

What You’ll Do:  

The Director of Account Management will be a key member of the Sales management team and responsible for providing business leadership and creative direction. You will build, grow and oversee an Account Management team that is responsible for the overall health and happiness of our clients. 

Our Account Managers do regular health checks and account reviews with our clients and delivery teams to ensure all expectations are being met, and they continually consult with our clients to make sure they are utilizing all of our services. Our Account Management team is the hub to our clients, and the leadership of this team critical to the success of our organization. This position requires a strong working knowledge of Customer Success and a Client 1st mentality along with the ability to travel to client sites as needed (approximately 10%). You will report directly to the VP of Sales.

Day-to-Day Responsibilities also include: 

  • Day to day management of the Account Management team of 3-5 team members
  • Implement new strategies to help ensure long-term client retention and satisfaction
  • Responsible for Account Management team cross-sell Quota
  • Working with and presenting to C-level executives, IT, and other lines of business

What You’ll Bring

Must Haves: 

  • Experience building, growing and overseeing Account Management, Customer Solutions, Customer Success, Customer experience teams
  • Experience hiring, training and growing a customer centric team 
  • Sales Engineering, Account Management or Business Development experience is a must
  • Experience with Customer Success and a Client 1st mentality
  • Experience developing detailed go to market plans

Nice to Haves: 

  • 15+ years of working in Customer experience 
  • Ability to travel up to 25%
  • Demonstrates leadership qualities
  • Serves as a key leader and influencer
  • Acts as a change agent as appropriate

APPLY HERE