by Ronald Barron | Nov 8, 2024 | Uncategorized
About the Role
Title: Sr. Product Manager – ERP Integrations
remote type
Remote
locations
Austin, Texas, USA
Boston, Massachusetts, USA
Atlanta, Georgia, USA
Minneapolis, Minnesota, USA
time type
Full time
job requisition id
R0055699
Job Description:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Position Description
The ERP Integrations Product Manager will play a key role in developing, launching and managing a new enterprise-wide data integration hub across various Global Payments’ products and services. This is a high-visibility role with the opportunity to interact with external partners and internal business development leaders, lead new initiatives, and provide general thought leadership within the Product Management team. The ideal candidate will have: strong client-facing interpersonal skills to discover and evaluate business needs; a deep understanding of iPaaS solutions, API-based products/services, and ERP platforms; and strong leadership skills to drive cross-functional teams towards shared vision and goals.
Key Responsibilities
- Strategic Vision: Define and execute the product roadmap for the enterprise-wide integration hub, ensuring alignment with business objectives and stakeholder needs.
- Platform Development: Collaborate with engineering, architecture, and operations teams to design, develop, and implement a scalable integration platform that enables seamless connectivity between internal and external systems.
- API Management: Oversee the development and management of APIs, ensuring security, scalability, and ease of use to support business functions and integration requirements.
- ERP Integration: Lead initiatives to integrate ERP systems with other enterprise applications, ensuring data consistency, process automation, and business continuity.
- Cross-Functional Collaboration: Work closely with stakeholders from IT, operations, finance, and other departments to gather requirements, prioritize features, and ensure smooth integration across systems.
- Vendor & Technology Evaluation: Assess and recommend third-party solutions, ensuring alignment with the platform’s strategic direction. Manage relationships with iPaaS, API management, and ERP solution vendors.
- Market & Competitive Analysis: Stay up to date with industry trends and competitive offerings in the iPaaS and enterprise integration space, continuously refining the platform’s strategy to maintain a competitive edge.
- KPIs & Performance Monitoring: Define key performance indicators (KPIs) to measure platform performance, adoption, and impact on business processes. Continuously monitor and optimize the platform to drive efficiency and value.
- Compliance & Security: Ensure the platform complies with organizational security policies, industry standards, and regulatory requirements.
Requirements
Minimum Qualifications
- Bachelor’s Degree
- Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 10+ Years Relevant Exp
- Experience in similar business product services and/or external customer/market experience
Preferred Education
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. MBA or advanced degree is a plus.
Preferred Experience
- 5+ years of experience in product management, with a focus on enterprise integration platforms, iPaaS, API management, or ERP solutions.
- Proven track record of delivering scalable integration solutions for complex, cross-functional enterprise environments.
Preferred Skills
- Deep understanding of integration technologies, including iPaaS, API gateways, and ERP integrations.
- Familiarity with modern integration patterns (e.g., microservices, event-driven architecture, etc.).
- Experience with ERP platforms (Sage Intacct, NetSuite, Microsoft Dynamics, Acumatica, etc.) is highly desirable.
- Leadership & Communication: Strong leadership skills with the ability to drive cross-functional teams and communicate effectively with technical and non-technical stakeholders.
- Problem-Solving: Ability to navigate complex integration challenges, think strategically, and provide innovative solutions.
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by Ronald Barron | Nov 8, 2024 | Uncategorized
About the Role
Title: Senior Director IT Operations
Job Description:
Location: USA
This role can be remote with monthly travel to Hershey.
It’s an exciting time at The Hershey Company! The company is progressing it’s growth aspirations and vision to be a Leading Snacking Powerhouse (LSP). To continue to grow and enable the achievement of our LSP vision, Hershey is elevating its enterprise-wide technology platforms and driving digital transformation. We have an opportunity for a Senior Director IT Operations to join our technology team. The Senior Director will formulate and implement the IT strategy across Employee Services, Infrastructure and Application Platforms while defining areas to digitize and simplify to develop and execute a multi-year roadmap to evolve user experience. Responsibilities include overseeing the design, implementation, and administration of the company’s IT infrastructure, including servers, networks, storage systems, and cloud services like Microsoft Azure, transitioning to modern infrastructure platforms (e.g. Cloud) and eliminating tech debt, striving for an evergreen approach to our critical tech stacks and leading tech innovation across Digital Employee Services and Infrastructure and Application technologies leveraging modern technologies (cloud, AI) to create new capabilities for Hershey.
Responsibilities:
- Operations Management: Design, implement, and govern operational processes for incident and change management. Implement and support the batch process management platform. Data center and remote location infrastructure management. Minimize operational disruption by eliminating or reducing unplanned downtime and P1 incidents. Full lifecycle management of software and hardware using ServiceNow platform. Ensure proper maintenance and support of critical technical platforms.
- Asset Management; Security and Compliance: Ensure that all IT systems and devices comply with Hershey information security company policies and provide remediation for new vulnerabilities. Complete all infrastructure audit compliance activities aligned with internal and external audit requirements.
- Oversee IT infrastructure projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.
- Manage relationships with external IT vendors and service providers, negotiating contracts and ensuring high levels of service delivery. Govern the vendors to ensure value and performance are delivered in line with company expectations
- Own and drive digitization and simplification of employee services powered by technology
Knowledge, Skills & Abilities:
- Leadership: Provide leadership and direction to a large and diverse team, fostering a culture of innovation, collaboration, and accountability. Set and enforce clear objectives and priorities aligned with business goals. Manage/Collaborate effectively with our external partners to drive efficiency and effectiveness.
- Budget Management: Manage a large and complex budget, optimizing it to deliver value and user experience. Negotiate and transform the partner / vendor landscape.
- Infrastructure Management: Demonstrate capability to evolve and transform digital infrastructure (e.g. Cloud adoption; SaaS; IaaS; App rationalization, etc.)
- Risk Management: Proactively identify risks and vulnerabilities. Resolve and remove technical debt.
- Digital Employee Services: Lead initiatives to transform our employee experience by embracing new and emerging tech. Lead tech innovation by leveraging modern technologies to create new capabilities for Hershey.
- Certifications: Cloud, Operations, and Infrastructure certifications are desirable (e.g. ITIL; Azure; etc.)
Education:
Master’s degree in Information Technology, Computer Science, Business Administration, Engineering or related field preferred. Mix of Business and STEM undergraduate degrees preferred.
Experience:
- Minimum of 15 years of experience in leading and implementing technology and leading the design of business processes.
- Experienced leader in complex managerial roles with significant cross-functional work. Minimum of 10 years leading infrastructure (Network, Cloud, etc.) teams.
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by Ronald Barron | Nov 7, 2024 | Uncategorized
About the Role
Title: Director, Web Development
United States (Remote)
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing – Deliver Amazing – Live Amazing – Be Amazing
Nextiva is seeking a strategic and innovative Website Strategist & Web Development Leader to join our dynamic team. Reporting to the VP of Revenue Marketing, you will be responsible for defining and executing a comprehensive website strategy to drive acquisition, engagement, and revenue. You will lead the development, optimization, and growth of Nextiva’s WordPress-based websites, focusing on delivering a seamless, high-conversion digital experience that supports our business objectives.
Key Responsibilities:
Website Strategy & Ownership:
– Develop and own the strategic roadmap for Nextiva’s WordPress-based websites, ensuring they are aligned with business goals, brand standards, and revenue targets.
– Oversee the design, development, and maintenance of WordPress sites, focusing on user-centric design, performance optimization, and features that drive revenue growth.
– Lead initiatives to innovate and enhance the web experience, leveraging data insights and best practices to support customer acquisition and retention.
Acquisition & Revenue Focus:
– Create and implement strategies to convert website traffic into leads and sales, optimizing for revenue-generating features such as lead forms, CTAs, landing pages, and personalized user journeys.
– Collaborate closely with marketing and sales teams to align website initiatives with broader revenue goals, ensuring the website plays a critical role in the sales funnel.
Vendor & Partner Management:
– Select, manage, and collaborate with external vendors, agencies, and service providers for web development, redesign projects, and platform re-platforming.
– Oversee and coordinate redesign projects, ensuring seamless integration with WordPress platforms and maintaining project timelines and budget.
User Experience (UX) & Design:
– Lead efforts to improve the website’s UX, focusing on navigation, design, and content structure to enhance user engagement and satisfaction.
– Ensure a cohesive and visually appealing brand presence across all website touchpoints, optimizing for mobile and desktop experiences.
Content Management & Optimization:
– Oversee content creation, maintenance, and updates to ensure accuracy, relevance, and alignment with SEO best practices.
– Work closely with content creators, designers, and developers to produce high-quality web experiences that engage and convert users.
Analytics & Performance Measurement:
– Utilize web analytics tools to monitor website performance, user behavior, and key performance indicators (KPIs) to inform continuous improvement.
– Report on website performance metrics, providing actionable insights to optimize user engagement, lead generation, and revenue.
SEO & Organic Traffic Growth:
– Develop and implement strategies to drive organic traffic growth through SEO best practices, keyword research, and content optimization.
– Collaborate with the SEO team to improve search visibility and drive relevant traffic to key pages.
Team Leadership & Development:
– Lead a team of developers, fostering a collaborative, innovative work environment that prioritizes continuous improvement and strategic alignment with marketing and sales.
– Champion a culture of testing, quality assurance, and optimization, instilling a belief that there is always room for improvement.
Innovation & Personalization:
– Experiment with and implement new tools, tactics, and best practices to deliver personalized website experiences tailored to specific user segments, industries, and customer journeys.
– Explore and test innovative approaches to enhance user engagement, lead generation, and revenue conversion on the website.
Required Skills and Qualifications:
– 8+ years of experience in website strategy, development, and management, with hands-on experience in WordPress.
– Proven track record of developing and executing strategies that drive acquisition, engagement, and revenue through a digital platform.
– Experience in a B2B SaaS or technology company, particularly within a marketing or digital marketing team.
– Expertise in content management systems (CMS), website analytics tools, and conversion optimization.
– In-depth knowledge of WordPress, including themes, plugins, and customizations, as well as familiarity with HTML, CSS, JavaScript, and XML.
– Strong understanding of SEO, user experience (UX) design, and digital marketing concepts.
– Experience managing and coordinating projects with external vendors, agencies, and teams.
– Excellent project management skills with the ability to juggle multiple projects and initiatives simultaneously.
– Strong communication and collaboration skills, with the ability to lead cross-functional teams and align stakeholders.
– Knowledge of website security, data privacy, and compliance with relevant regulations (e.g., GDPR, CCPA).
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