by Ronald Barron | Nov 11, 2024 | Uncategorized
About the Role
Title: Knowledge Management Lead
Location: Bay Area United States
Job Description:
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Knowledge Management Lead will drive the development and implementation of knowledge management strategies, enabling world-class customer support and operational excellence. This individual will have deep expertise in Knowledge Management Systems (KMS) and Content Management Systems (CMS), with a strong focus on Knowledge Centered Service (KCS) methodology and experience in a product-centric, customer operations environment. The Knowledge Management Lead will leverage their expertise in large-scale project management and people leadership to enhance knowledge access and usability across customer support teams.
You Will
- Lead and develop a high-performing Knowledge Management team, setting clear expectations and measurable goals to enhance knowledge usability and accessibility.
- Manage the design, implementation, and evolution of our KMS, ensuring it aligns with our operational objectives, product changes, and knowledge management best practices.
- Promote and apply KCS methodologies to improve the creation, organization, and dissemination of knowledge assets, fostering a self-service culture among our support agents and customers.
- Oversee large-scale, cross-functional knowledge projects, from conception through implementation, ensuring timely delivery and alignment with customer operations goals.
- Partner closely with Product, Compliance, Customer Operations, and other stakeholders to understand knowledge needs, align resources, and ensure the KMS supports evolving product and service requirements.
- Develop and track metrics that gauge the effectiveness of knowledge assets and the KMS, making data-driven recommendations to improve content relevance and system functionality.
You Have
- 7+ years of experience in Knowledge Management or a related field, with extensive experience in KMS and CMS platforms.
- Demonstrated expertise in Knowledge Centered Service (KCS) and experience implementing KCS principles within a customer operations environment.
- Proven experience managing large-scale projects and leading teams, with strong organizational skills and an ability to manage multiple priorities.
- Exceptional written and verbal communication skills, with the ability to distill complex information into accessible, user-friendly content.
- Proficient in data analysis, with experience defining and measuring KPIs and SLAs to improve knowledge accessibility and customer satisfaction.
- Experience working within an ambiguous environment, with a track record of driving clarity and alignment across teams and projects.
- Familiarity with CRM tools (Salesforce, Zendesk), CMS tools (Contentful, Acrolinx), and team intranets or knowledge platforms (Notion, Confluence).
- Experience in the tech or financial industry.
- Proven background in business process improvement and gap analysis.
- Knowledge of Cash App’s product ecosystem and customer support workflows.
APPLY HERE
by Ronald Barron | Nov 8, 2024 | Uncategorized
About the Role
Title: Staff Product Designer (UI/UX) (Remote)
Location: US
Type: Full-Time
Category: Graphic Design
Job Description:
Black Airplane is a digital product agency dedicated to solving complex business problems through innovative technology and design.
As a Staff Product Designer, you play a pivotal role in partnering directly with our clients to bring their vision to life. Utilizing your design expertise, you will push the creative bounds of technology by crafting tangible, UX-principled digital products.
This is a full-time, remote position (US only).
Key Responsibilities
- Partner with Black Airplane clients to design brilliant digital products and experiences.
- Collaborate with the sales team, providing design estimates and insights to shape project direction from start to finish.
- Serve as the lead designer for clients, fostering trust and translating their vision into actionable design plans.
- Independently lead the design journey from ideation and gathering requirements to high-fidelity visualizations, ensuring alignment with client goals.
- Create essential design artifacts like wireframes and prototypes to articulate and test design decisions. Deliver compelling presentations of design artifacts, justifying design decisions, and addressing feedback.
- Champion an iterative approach, integrating stakeholder feedback to refine end-user digital solutions.
- Collaborate with multiple client stakeholders, Product Owners, and Engineers to deliver best-in-class design solutions.
- Prioritize tasks and manage concurrent projects, ensuring timely delivery while upholding the highest quality.
- Work closely with developers to guarantee design fidelity during the implementation phase.
- Stay updated on design trends, bringing fresh insights to enhance our offerings.
- Offer mentorship to budding designers, nurturing their growth and skills.
- Engage with Design Leadership to refine Black Airplane’s design methodologies and vision.
Qualifications
- Bachelor’s Degree in Design, Human-Computer Interaction, or equivalent industry experience.
- Minimum of 6 years of professional experience as a product designer in an agency or digital product setting.
- 3+ Years of experience with Figma, Sketch, or Adobe XD.
- You have impeccable presentation and client engagement skills.
- A rich portfolio illustrating a wide array of digital product design projects and your approach to problem-solving.
- You have top-notch communication skills, matching the tempo of stakeholder calls to ensure our clients feel known, heard, and respected while providing principled design recommendations.
- Demonstrated experience working on at least 2 shipped digital products (either web or mobile applications).
- Proficiency in breaking down and crafting solutions for intricate design challenges.
- Efficient time management skills, with a history of managing multiple projects simultaneously.
APPLY HERE
by Ronald Barron | Nov 8, 2024 | Uncategorized
About the Role
Title: Senior Site Reliability Engineer, Container
Location: United States United States
Job Category: Product Management & UI/UX
Requisition Number: SRSIT002445
Full-Time
Job Description:
Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.
As a remote-first company, this position can sit in Plano, TX or remote in the US.
Follow us on Glassdoor and LinkedIn!
Position Overview
The role of Senior Site Reliability Engineer (SRE), specializing in Containers, represents a senior-level position within our organization. This individual will be entrusted with the responsibility of ensuring the reliability, scalability, and performance of our infrastructure, with a primary focus on container orchestration and related technologies.
Key Responsibilities & Duties
The essential duties of the position include the following. Other duties may be required:
- Participate in the architecture and implementation of scalable platform solutions which present long term solutions that meet business requirements
- Collaborate with software engineers, DevOps, Information Security, and other teams to integrate applications into the platform
- Create and share guidance for other teams on the proper implementation of infrastructure including technical guides with best practices
- Monitor system health, performance, and reliability, and implement proactive measures to prevent downtime
- Implement processes to ensure security vulnerabilities are remediated within SLA
- Investigate and troubleshoot complex system and performance issues, providing root cause analysis and solutions
- Identify opportunities for process and system improvements and contribute to ongoing performance and cost optimization efforts
- Stay informed about industry trends and best practices to continually improve the platform
- Participate in a on-call schedule
- Create system infrastructure and processes documentation
Qualifications
Education / Experience:
- Requires a minimum of 5 years of related experience; or a Bachelor’s degree in engineering, CS, physics, math, statistics, or another related field without experience
Required:
- 4+ years experience in a DevOps / SRE / Platform Engineering role
- Direct experience of cloud platforms (e.g., AWS, Azure, GCP)
- Proficiency in scripting and automation using tools used by DevOps professionals such as Python, Bash, Powershell, or Java/.NET development
- Familiar with creating/modifying infrastructure-as-code (IAC)
- Strong experience with modern CI/CD tooling focused around rapid container deployment
- Strong understanding of networking, load balancing, and security principles
- Experience using automation tools. Build, provision, deploy, test and monitor
- Familiarity with creating physical and logical infrastructure diagrams
- Ability to communicate effectively both verbally and in written form. Adapts communication style to different audiences
- Effective presentation skills
- Ability to work cross functionally
- Provide mentorship to team members
- Work is done independently and reviewed at critical points
- Key stakeholder in projects of diverse scope from design to completion
- Enhances relationships with internal/external partners
- Ability to participate in on-call rotation as assigned
Desired Skills:
- Master’s degree in computer science or related field
- Experience with containerization and orchestration technologies, such as Docker and Kubernetes
- Understanding of regulatory standards or experience working in a PCI environment
- Previous experience with Git or a similar source code management system
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK Stack)
- Certification: Associate or Professional level cloud, container, IaC certification
APPLY HERE
by Ronald Barron | Nov 8, 2024 | Uncategorized
About the Role
Title: Software Engineer (Java, React)
Location: New York United States
Job Description:
About SmartAsset:
SmartAsset is on a mission to help people get better Financial Advice. Our vision is to be the web’s go to resource for financial advice powering the largest marketplace connecting consumers with financial advisors and financial products.
We have raised $110 Million in Series D Funding, bringing our valuation to over $1 Billion to further fuel SmartAsset’s continued growth of its market-defining SmartAdvisor platform. Today, SmartAsset reaches more than 100 million people each month through its personal finance content, custom tools and personalized calculators. SmartAsset was also named to Y Combinator’s list of Top 100 Companies of all time and Forbes’ list of America’s Best Startup Employers in 2020.
SmartAsset has been featured in hundreds of publications, including the Wall Street Journal, CNN, TechCrunch, The New York Times, CNBC, FOX Business, The Washington Post, U.S. News World Report, TIME, Reuters, Businessweek and Barron’s.
About the Team:
You’ll be working on the Core Services team. The Core Services team is dedicated to supporting the systems that SmartAsset depends on to support Advisors, validate and deploy leads, and provide custom integrations for our enterprise clients. As part of the Core Services team, you’ll work closely with teams both upstream and downstream to protect the integrity of Advisor and investor data for all its uses. You’ll get the opportunity to work with many other talented individuals and feel that you’re making an impact in the work that you’re doing.
About the Job:
Responsibilities:
- Engage in a highly collaborative team environment where you will deliver software following best-practice principles using Agile methodology
- Build and maintain full-stack enterprise technology solutions that scale and represent our brand to our users.
- Partner with our Product team to identify opportunities to streamline how we create, structure, and deliver content.
- Integrate with third party tools and our internal Data teams to facilitate critical feature experimentation and sharpen the content we provide.
- Partner with our architects to design an enterprise Content Management architecture that can grow and serve the needs of our business for years to come
- Identify opportunities to adopt new technologies or team processes that can improve the quality and efficiency of the software we build and deliver.
Skills / Experience You Have:
- 5+ years engineering experience building full stack web applications.
- Languages: Strong experience building, shipping, scaling and operating Java web applications with experience in ReactJS and NodeJS frameworks and building modular content for the modern web.
- Databases: Proficient with SQL and comfortable working with relational databases.
- Source Control: Strong knowledge of Git or other source control tools.
- Cloud Solutions: Experience designing complex cloud solutions based on AWS and the ability to plan the implementation of these solutions.
- Demonstrated critical and strategic thinking about business, products, and technical challenges to stakeholders
- Excellent verbal and written communication skills and familiarity working in an agile environment.
- Enthusiasm for working in a startup environment and the ability to be cross-functional.
- Passion for technology and working with a team to continuously improve each other, our tools, and our processes.
Skills / Experience Preferred:
- Experience using or integrating headless WordPress or other Content Management tools.
- Knowledge or experience with the NextJS framework and GraphQL.
- Experience working with A/B testing tools such as Optimizely.
- Familiarity with Terraform or other IaC tools.
- Experience with ad serving platforms such as DFP
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles)
APPLY HERE
by Ronald Barron | Nov 8, 2024 | Uncategorized
About the Role
Title: Sr. Director, Product
Location: Englewood Cliffs United States
Job Description:
Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Job Description
Our Enterprise Product Advanced Advertising team is at the forefront of innovation in digital advertising, dedicated to developing cutting-edge solutions to define audiences and enable activation, optimization and measurement in secure, privacy-centric ways. Our team is passionate about pushing the boundaries of what’s possible in the advertising industry, delivering measurable results and driving business growth for our clients.
We are seeking a strategic leader to join our team as the Senior Director of Product for Advanced Advertising. As the advertising landscape continues to evolve, we are looking for an experienced product leader who can chart a course for innovation, guide our product strategy, lead product development and drive the adoption of our Advanced Advertising solution across the NBCUniversal organization. Other responsibilities include, but are not limited to:
- Create and maintain a product implementation roadmap that prioritizes features and enhancements based on the needs of the Ad Sales Product, Strategy and Ad Data Operations teams.
- Stay abreast of industry trends, competitor offerings, and emerging ad sales technologies to identify opportunities for new products or enhancements to existing NBCUniversal ad tech offerings.
- Spearhead the end-to-end product development lifecycle, from design to launch, ensuring timely delivery of high-quality data cleanroom products that allow NBC to exchange data with the advertisers while meeting their needs and expectations.
- Translate Advanced Advertising business requirements into clear and actionable technical specifications for the engineering teams.
- Design and oversee the development of robust data pipelines, ensuring efficient data ingestion and processing to support business intelligence, audience creation and analytics initiatives.
- Oversee the prioritization of features, bug fixes and enhancements. Track progress and manage dependencies with the engineering and development teams to ensure timely deliveries.
- Help design integration of the applications using industry standard authentication and authorization protocols such as SAML, OAuth2 and Single Sign On.
- Establish key performance indicators. Analyze product performance, track key metrics, and identify areas for technical improvement.
- Build strong relationships with key stakeholders, including Ad Sales leadership, Ad Data Operations, Strategy, and Technology, to understand their needs and pain points in the ad sales process.
- Collaborate with Sales and Ad Operations teams to identify opportunities for process optimization and efficiency gains through technology.
- Ensure that the ad sales technology products adhere to relevant data privacy regulations and cyber security best practices.
- Collaborate with the NBCUniversal legal and compliance teams to address any potential risks and maintain a secure environment for user data.
- Manage and mentor a team of technical product managers, providing guidance, support, and career development opportunities.
- Help foster a culture of continuous learning, collaboration, innovation, and excellence within the product management team.
- Establish and maintain strong relationships with key stakeholders, industry partners, and third-party vendors to stay at the forefront of advertising technologies and innovations.
- Attend industry events and conferences to showcase NBCUniversal’s advertising product capabilities.
- All Other duties as assigned.
What you have:
- An ability to lead and inspire alignment to a shared vision and outcome
- Strong analytical skills and a hypotheses-driven approach to problem-solving
- A collaborative spirit and willingness to share product responsibilities
- Passion for creating innovative and engaging consumer products, with the persistence to iterate
- Evidence of creative strategic thinking, empathy for the user, and curiosity to identify their needs
- Vision to anticipate evolving consumption trends in the entertainment, sports, and news verticals
- Distinguished verbal, written, and interpersonal communication skills
- Flexibility to quickly adapt to rapidly changing priorities and deadlines
- Technical fluency to know when to challenge developers and ask pertinent questions
- Proven ability to successfully manage multiple projects simultaneously with tight schedules
- Enthusiasm to be positive, confident and energetic
Qualifications
KEY REQUIREMENTS:
- BA/BS degree in a relevant field, engineering degrees preferred, or equivalent relevant work experience
- 12 years + of experience driving end-to-end product lifecycle management, encompassing product roadmaps, requirements gathering, user story mapping, and cross-functional collaboration with UX, engineering, and go-to-market teams.
- 12 years + of experience of overall product management experience, with a focus on technical product implementation
- 7 years + of people management experience
- Minimum of 5 large-scale implementations using AWS cloud platforms including proven records programming paradigms, microservices architecture, and software engineering principles, with a strong focus on designing scalable, high-performance systems.
- Proven record of using Dataiku and Snowflake expertise in leveraging data analytics and visualization tools to extract actionable insights from complex datasets
- Experience with common software development methodologies such as Agile and Kanban. Proficiency in JIRA and Confluence.
- Proven ability to forge and nurture strategic partnerships with various stakeholders, including customers, vendors, and industry organizations.
- Minimum of 1 project working with each privacy framework (CCPA, GDPR, COPPA, and VPPA), ensuring product compliance through the implementation of data anonymization, privacy-by-design principles, and consent management
- Extensive experience in leading and scaling product teams, utilizing a hands-on coaching approach to cultivate technical competencies and leadership skills while driving a culture of continuous improvement, innovation, and high performance.
- A passion for media and entertainment is a plus.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Consumer-centric view with a proven track record of developing and acting on customer insights
- Experience with A/B testing, hypothesis validation, and user testing
- Experience working in an Agile software development environment
- Experience managing and motivating teams
- Fluency with project management tools such as Jira, as well as analytics software
- Ability and self-motivation to work effectively offsite and with remote, global, multi-lingual teams
PREFERRED QUALIFICATIONS:
- MBA or other advanced degree
- Broad technical knowledge and in-depth understanding of frontend, backend, machine learning/algorithms, and platform products.
Additional Requirements:
Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.
APPLY HERE
