by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Customer Contact Center Manager
locations
United States-Remote
Full time
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Voya Financial is looking for a Customer Contact Manager for the Employee Benefits call center. This role will support our supplemental health and Life Claims customers. Our ideal candidate will be a strong leader who has previous experience with call center metrics and processes.
The Contributions You’ll Make:
- Responsible for supervision of associates, which includes, but is not limited to, supporting new and existing associates by monitoring volume, giving timely feedback, and researching difficult requests. Acts as a liaison between associates and other teams/departments in order to ensure efficiency.
- Ensures team and individual compliance with all applicable regulatory requirements, securities laws and regulations, as well as Voya Compliance procedures.
- Supports hiring, development and performance management of staff. Conducts performance reviews. Makes compensation recommendations.
- Monitors call queues in support of department call responsiveness metrics.
- Works with employees to ensure high levels of engagement and ongoing career growth.
- Supports strategic improvement initiatives.
- Provides problem resolution and escalated call support to employees.
- Other duties as assigned.
Minimum Knowledge and Experience
- BA degree or equivalent (preferred)
- In depth knowledge of Voya products and procedures (preferred)
- Excellent written and oral communications skills
- Critical thinking skills
APPLY HERE
by Ronald Barron | Nov 18, 2024 | Uncategorized
About the Role
JOB TITLE: Website Administrator
Location: Baltimore United States
Job Description:
REPORTS TO: Director of Marketing Operation
DEPARTMENT: Marketing
LOCATION: U.S. Remote
SALARY RANGE: $75,000-85,000
JOB OVERVIEW
We are seeking a skilled and detail-oriented Website Administrator with expertise in HTML, CSS, JavaScript, and PHP. The ideal candidate will be responsible for managing and maintaining our website content and functionality, ensuring optimal performance and providing technical support. You will play a crucial role in website development, customization, and performance tracking to help improve user experience and meet our business objectives.
COMPANY BACKGROUND Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
RESPONSIBILITIES
- Website Management: Manage, update, and maintain our website built on Craft CMS ensuring uptime, speed, and security.
- Content Updates: Collaborate with content creators to publish, update, and organize content on the website while ensuring SEO best practices.
- Website Development: Develop and enhance website features using HTML, CSS, PHP, and JavaScript. Collaborate with designers and content creators to implement new functionalities and optimize existing features.
- Performance Monitoring: Utilize Google Analytics and other tracking tools to monitor website traffic, behavior, and performance. Provide regular reports on key metrics, user trends, and recommend actions for improvement.
- Troubleshooting & Technical Support: Identify and resolve technical issues that affect website performance and user experience. Offer timely support and training to internal teams for website-related queries.
- Security: Ensure website security through regular updates, patches, and implementation of best practices for data privacy and protection.
- Testing & Optimization: Perform quality assurance testing to identify bugs or issues. Optimize websites for speed, usability, and search engine rankings.
- Third-party Integrations: Manage and implement third-party tools and APIs that integrate with Craft CMS, including Google Analytics, Pardot, and Salesforce.
QUALIFICATIONS
- 1-3 years of experience in website administration and development.
- Knowledge of HTML, CSS, JavaScript, and PHP and responsive web design principles.
- Experience with Google Analytics, data interpretation, and implementing SEO best practices.
- Excellent troubleshooting skills, with a keen eye for detail and the ability to work under tight deadlines.
- Ability to work collaboratively with designers, marketers, and external developers.
- Understanding of web security protocols and compliance with best practices.
- Familiarity with version control systems such as Git.
- Experience with RESTful APIs and integrating third-party services.
- Basic knowledge of server management and deployment.
- Understanding of user experience (UX) and user interface (UI) principles.
PHYSICAL JOB REQUIREMENTS
APPLY HERE
by Ronald Barron | Nov 18, 2024 | Uncategorized
About the Role
Title: Lead Software Engineer (Remote work – MST hours)
locations
USA Work at Home
job requisition id
R1552274
Job Title:
Lead Software Engineer (Remote work – MST hours)
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers: Challenge Conventions, Deliver outcomes unimagined, Create experiences that go beyond WOW. If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and tech to accelerate CX transformation at scale.
You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Summary
This is a Lead Engineer role, you should be able to mentor younger engineers.
This role allows for remote work in the US, but you must be able to support the Mountain Standard Time zone. You will report to a Sr. Lead Project Manager.
We can sponsor H1B candidates and will also consider C2C resources.
Key Responsibilities:
- Design, develop, and maintain high-quality applications.
- Participate in the full software development lifecycle, including planning, development, testing, deployment, and maintenance.
- Collaborate with cross-functional teams to analyze requirements and define technical solutions.
- Write clean, efficient, and well-documented code.
- Troubleshoot, debug, and upgrade existing applications.
- Ensure the performance, quality, and responsiveness of applications.
- Conduct code reviews to ensure code quality and adherence to best practices.
- Stay up-to-date with the latest industry trends and technologies to drive innovation.
Required Skills:
- 10+ years of development experience
- 2+ years with Microsoft Azure, while AWS and GCP proficiency is acceptable.
- 2+ years with in JavaScript/Typescript (a coding assessment will be required).
- Demonstrated experience in architecting event-based systems or microservices from the ground up.
- Proficiency in using tools such as Datadog, Splunk, App Insights, New Relic, etc.
- Proven experience with CI/CD (Continuous Integration/Continuous Deployment).
- Track record in developing unit testing frameworks.
- Competency in Application Security and Networking.
- Ability to mentor and foster the growth of team members.
- Familiarity with Azure Cloud Functions or AWS Lambda.
- 2+ years’ experience with Node.js and Express
- Experience with Ruby is ideal, but not a requirement
- Must have experience working in Agile teams
APPLY HERE
by Ronald Barron | Nov 18, 2024 | Uncategorized
About the Role
Title: Staff Software Engineer
Location: Remote United States
Job Description:
Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company’s brands include Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive (DEI) place to work.
About the Job
We currently have an exciting opportunity for a Full Stack Staff Software Engineer in our Digital Engineering team in our Digital Technology department. In this role, this person will play a key part in architecting and developing high-performance, scalable web applications across both front-end and back-end systems.
The position, you will leverage deep experience in Java for back-end development and proficiency in React/Next.js for front-end development. You will collaborate with cross-functional teams to tackle complex technical challenges, drive system architecture decisions, and mentor junior engineers. Experience in the retail domain is a plus, as it will allow you to contribute to customer-facing applications and e-commerce solutions.
What You’ll Do | Key Accountabilities
- Architect, design, and develop scalable and performant full-stack web applications, leading the development of both front-end (React/Next.js) and back-end (Java/Node.js) components.
- Back-End Development (Java): Build and optimize Java-based back-end systems, including microservices, APIs, and databases. Ensure systems are scalable, performant, and maintainable.
- Front-End Development (React/Next.js): Develop dynamic, responsive, and interactive user interfaces using React/Next.js, focusing on writing clean, modular, and maintainable code.
- Node.js Services: Design and implement efficient, event-driven, and scalable services using Node.js, ensuring high availability and performance.
- Collaboration: Work closely with product managers, designers, QA engineers, and other stakeholders to define requirements and deliver high-quality software solutions.
- Mentorship & Leadership: Provide technical leadership and mentorship to junior engineers, guiding them in best practices, code quality, and system design.
- Code Reviews & Best Practices: Conduct peer code reviews, establish coding standards, and ensure best practices for software development, including testing and deployment.
- Performance Optimization: Focus on optimizing performance, including database queries, and addressing scaling issues to handle increasing load and traffic efficiently.
- Agile Methodology: Participate in Agile development processes, including sprint planning, retrospectives, and contribute to continuous improvements in engineering practices.
What You’ll Bring | Skills & Experience
- Java: 12 years of experience building scalable, enterprise-level back-end systems using Java (e.g., Spring Boot).
- React/Next.js: 4 years of experience with React/Next.js, including state management (e.g., Redux, Context), hooks, component-based architecture, and responsive design.
- Node.js: 4 years of experience developing server-side applications with Node.js, including experience with RESTful APIs and GraphQL.
- Databases: Hands-on experience with relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB) databases, including schema design, query optimization, and transactions.
- Cloud & DevOps: Familiarity with cloud platforms (AWS, Azure, GCP) and containerization tools (e.g., Docker, Kubernetes).
- API Design: Expertise in designing and consuming RESTful APIs, working with third-party APIs, and ensuring secure and efficient data flow across services.
- Unit Testing: Experience with automated testing frameworks (e.g., JUnit, Mocha, PyTest) and a strong focus on test-driven development (TDD) for both back-end and front-end code.
- Version Control: Proficiency in Git, including branching, pull requests, and managing large codebases.
- Agile Methodologies: Experience working in Agile teams using Scrum or Kanban methodologies.
- Leadership Experience: Prior experience leading or mentoring a team of engineers, contributing to technical strategy, and driving initiatives to improve engineering practices.
- Problem-Solving & Leadership: Strong analytical skills with a passion for solving complex technical problems. Proven ability to take ownership of projects and provide technical leadership and mentorship to team members.
- Communication & Collaboration: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. A collaborative mindset with the ability to work effectively across cross-functional teams.
Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.
Work Environment, Physical & Mental Demands
- Ability to sit and work at a computer keyboard for extended periods of time
- Ability to stoop, kneel, bend at the waist, and reach daily
- Able to lift and move up to 25 pounds occasionally
- Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
- Hours regularly 40 hours per week, as work dictates, from a remote work location.
APPLY HERE
by Ronald Barron | Nov 18, 2024 | Uncategorized
About the Role
Title: Bank Business Process Consultant Senior
Location: Remote United States
Job Description:
Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
This role will apply expert knowledge of contact center operations and risk management principles to solve and support business related opportunities to strengthen the first line of defense. Collaborates with business stakeholders to support contact center operational risk and compliance based initiatives. Supports the end-to-end contact center execution processes to ensure overall effectiveness within the risk framework.
Applies advanced knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.
This position can work remotely in the continental U.S. with occasional business travel.
What you’ll do:
- Engages with key stakeholders to implement sustainable strategic solutions.
- Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
- Leads planning and execution efforts and coordinates activities for highly complex projects.
- Applies a comprehensive understanding of risk and regulatory compliance to handle risks by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
- Provides consultation to influence and ensure process is designed to address risk across all activities.
- Reviews and develops communication and change management plans for customers and internal stakeholders to drive awareness on current processes and/or changes.
- Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Uses data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6+ years of experience in business process consulting, process design and/or program/project management experience.
- Advanced knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
- Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
- Proven experience with process improvement, workflow, benchmarking and/or evaluation of business processes.
What sets you apart:
- 5+ years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry to include issue management, risk assessment and RCSA
- Advanced knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.
- Advanced presentation and communication skills.
- Advanced business acumen and attention to detail and accuracy.
- US military experience through military service or a military spouse/domestic partner
APPLY HERE
