by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Senior Designer
Remote
Are you an impact-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We’re looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.
The importance of hiring a Senior Designer
We’re seeking a highly talented and experienced Senior Designer to join our growing e-commerce team. You will be instrumental in shaping the brand experience and visual design of our digital products and advertising efforts. This role demands a deep understanding of user-centered design principles, a focus on conversion, and the ability to collaborate effectively with cross-functional teams.
What you’ll do:
- Understand our customers: Use company data and indicators to develop sound hypotheses about how customers currently use our site, identify friction points, present solutions and infer future use cases.
- Create exceptional user experiences: Design intuitive and simple user interfaces and brand experiences for our website and performance marketing channels, with a focus on usability, accessibility, and conversion optimization.
- Design for conversion: Understand what designs drive conversions for each channel and continually adapt and iterate to optimize.
- Collaborate across teams: Partner with CEO, product, marketing, and engineers to understand requirements, align goals, and bring your designs to life.
- Prototype and iterate: Develop wireframes, mockups, and interactive prototypes to test and refine your design concepts.
- Data-driven design: Utilize data and analytics to measure the impact of your designs and make informed decisions to optimize the user experience.
- Stay ahead of the curve: Keep abreast of the latest design trends, tools, and technologies in the e-commerce space.
KPIs:
- Conversion rate
- Bounce rate
- Project rate completion
What you’ll need:
- Proven Experience: 5+ years of experience as a senior designer with a specialization in retail, and product design.
- Experience in E-commerce: A proven track record in the e-commerce industry, demonstrating expertise in creating and managing successful online shopping experiences.
- Strong Portfolio: A portfolio showcasing your design process, problem-solving skills, and successful product launches.
- User-Centric Design: Expertise in user research methodologies, information architecture, interaction design, and visual design.
- Technical Skills: Proficiency in Figma, Sketch, or similar design tools.
- Excellent Communication: Ability to clearly articulate your design decisions and present your work to stakeholders.
- Collaborative Mindset: A willingness to collaborate with cross-functional teams and incorporate feedback into your designs.
Bonus points:
- Knowledge of HTML, CSS, and JavaScript.
- Familiarity with agile development methodologies.
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Title: QA Listening Analyst
Location: Ukraine – Remote
Job Description:
At TuneIn, we are reinventing radio for a connected world with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations-streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations. From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.
Location: Remote within Ukraine
About the Role
TuneIn is seeking a well-organized, highly analytical, and team-oriented QA Listening Analyst to play a pivotal role in its small but mighty team, which we internally call our “Ears on Team.” Our Ears On Team is part of our broader data science team, which is an integral part of our Engineering organization.
As QA Listening Analyst, you will be responsible for testing our audio content (both our Ads Free Premium stations and Ad-supported stations) that our customers hear and ensuring that it upholds the high standard of audio quality that our platform provides to over 70 million users globally.
In this role, you will contribute to expanding our quality assurance initiatives, ensuring TuneIn continues to offer an exceptional listening experience. The team leverages a variety of approaches for our user’s experience to enhance quality and identify issues.
We’re looking for you to be a TuneIn Core Value Ambassador who can ensure that we are delivering a seamless user experience that is delightful and smooth across a diverse range of devices, from smartphones and tablets to televisions and automotive systems. You are passionate about your work and embody a Growth Mindset by which you see an almost limitless array of opportunities to add value by further developing how we test, analyze and report on our listening quality to continually improve our customer experience. This role will provide the right candidate with the ability to meaningfully impact the company every single day.
Who You Are
You are passionate about Audio and Radio, and have a highly analytical mindset and technical aptitude. You enjoy listening to audio content and looking for anomalies and insights towards improvements. You also enjoy improving efficiencies and are curious and motivated to learn new skills. This role can provide a pathway for an aspiring entry-level data science analyst/ML engineer or transition into a more traditional QA Engineer focused role in time from the skills and experience that you’ll gain in this position.
What You’ll Do
During the first 3 months:
- Perform manual listening, analysis, and monitoring of radio broadcasts, dedicating 50% of your time to detecting and reporting quality issues while identifying opportunities to enhance automation coverage over time
- Conduct primary analyses of various audio quality issues, including content and ad insertions
- Review and analyze existing tests and results
- Address and troubleshoot urgent issues by reviewing logs, analyzing data, and identifying potential problems
- Support the maintenance and optimization of machine learning models used in quality assurance processes
- Collaborate with cross-functional teams to define, refine, and implement testing requirements and objectives
After 3 months:
- You will dedicate approximately 20% of your time to manually listening to TuneIn’s premium stations, focusing on news, sports news, music, and podcasts (e.g., CNBC, ESPN, CNN, FOX, Bloomberg)
- Utilize SQL to access and manipulate database tables, build reports, and automate repetitive tasks
- Generate automated reports in Mode using SQL to monitor key metrics and ensure accountability
- Assist in automating the recording auditing process through tools like Selenium, Android Studio, and Databricks
- Additional tasks that may be assigned to you to ensure an exceptional listening experience for our users
What We Are Looking For
- A minimum of 2 years of experience in a related technically oriented role such as Quality Assurance Analyst, Data Analyst, Audio Engineer, or related role with experience with manual testing and issue identification
- At least 1 year of experience in data analysis or demonstrated strong analytical abilities
Required Skills & Technical Abilities
- Proficient in manual testing techniques and best practices
- Knowledge of SQL for data access, manipulation, and reporting
- Basic Python knowledge is necessary for creating, managing, and optimizing automation workflows to enhance efficiency, accuracy, and productivity
- Basic familiarity with automation tools and frameworks such as Selenium, Databricks, and Android Studio
- Experience in generating and interpreting reports through tools like Mode, Databricks, or similar platforms
Skills that would be a plus
- A fundamental understanding of data processing and machine learning concepts is advantageous. Interest in Machine Learning (ML) models
- Experience working with AdsWizz and SoundStack
Essential Behaviors for Success
- Highly analytical – curious and proactive in identifying potential issues and continuously improving testing methodologies
- Detail-oriented with a commitment to delivering high-quality user experiences
- Analytical thinker with the ability to work autonomously with minimal supervision, collaborate effectively with cross-functional teams, and track, analyze, and report on data and results
- Comfortable in an environment with high transparency and open to documenting and sharing all of your work
- Curious with a strong willingness to learn foundational Data Science, ML, and technical skills, as well as new technologies and techniques to enhance testing effectiveness
- Team player with excellent communication skills
- Embody TuneIn’s values of Customer Centricity, Operational Excellence, and Teamwork
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Location: Tysons Corner United States
Job ID : 2024-12175
# of Openings : 1
Category : Data/Analytics
Job Description:
Overview
LMI is seeking an experienced Data Analyst – Healthcare with strong communication skills and attention to detail to join a high performing team supporting a government healthcare client. This position may be remote.
LMI: Innovation at the Pace of Need™
At LMI, we’re reimagining the path from insight to outcome at the new speed of possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs.
Responsibilities
- Programming and analyzing data in an AWS environment
- Analyzing data using Python, SQL, spreadsheets, or other analytical tools
- Presenting complex data in easy to understand presentations, and working in a collaborative team
- Researching guidance and regulations to understand changes in healthcare policy at the federal and state levels
- Assisting with writing updates to client documents such as public instructions and standard operating procedures
- Working with information systems, validation and verification of data by comparing and analyzing data from various sources, and reporting findings in a meaningful way
Qualifications
MINIMUM QUALIFICATIONS
- Bachelor’s degree in industrial engineering, operations research, statistics, mathematics, computer science, or related discipline
- 3+ year(s) of experience
- Strong analytical skills
- Proficiency in Microsoft Office programs including Word, Excel, PowerPoint.
- Proficiency in SQL and Python
- Experience or familiarity with the concept of entity resolution
- Superior communication skills, both written and oral
- Ability to absorb large amounts of new technical and policy knowledge without a lot of guidance
DESIRED QUALIFICATIONS
- Master’s degree in industrial engineering, operations research, statistics, mathematics, computer science, data science or related discipline
- Expert knowledge of Excel – VBA, Python, Tableau, PowerBI, SQL, and/or SAS
- Proficiency in SQL and Python in AWS using Athena
- Understanding of federal healthcare programs
- Experience working in a consultant/client enviornment
- 3-5 years of experience in data analysis and reporting
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Title: Sr. Delivery Manager – Conversational AI
Location: Minnesota United States
Job Description:
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Location: Remote, Work From Home (WFH), North America
Role Summary:
Senior Delivery Managers in Professional Services at Genesys are responsible for leading and managing the day-to-day operations and technical oversight for a team of consultants providing design and software implementation services to our customers. This Delivery Manager will be aligned to the field of Conversational technologies. To be successful you must demonstrate technical and operational experience in most of the following areas:
Speech Technology Consulting Services –
- Natural Language Understanding
- Speech Recognition
- Virtual Assistants and Chat Bots
- Industry technologies incorporating speech and language recognition: Google (Dialogflow), Amazon (Lex), IBM (Watson), Omelia, Microsoft (LUIS), Nuance (Mix), etc.
Conversational Systems Engineering and Architecture –
- User Interface
- Artificial Intelligence (AI)
- Conversational Design
- Analytics
This is a results-driven position, driving growth in a diverse Professional Services organization, supporting timely and quality services delivery and accountable for Services Revenue, Services Gross Profit, and Customer Satisfaction. The successful candidate will be responsible for recruiting, developing, and retaining talent and must integrate well in a team culture and will directly engage with members of the sales team, leaders in other departments, leaders of business units in other geographies, as well as with customers, and prospects. A key aspect will be to take a leadership participation role with our client customers to ensure the success project delivery.
Key Responsibilities:
- Manage a team of Professional Services consultants in NA focused on delivering Conversational AI consulting and implementation services to Genesys customers and partners for the Genesys Cloud CX platform.
- Participate in and support presales efforts, leading SS&AI interactions with customers and sales.
- Engage with client leadership, and Genesys project team as the delivery stakeholder ensuring customer project success.
- Lead technical discussions with customers during both presales and project delivery. Help scope and provide effort estimates for projects.
- Be capable of leading and performing at an individual contributor level when dealing with project, product and customer escalations as warranted.
- Ensure appropriate staffing levels are maintained and the team receives continued training and development.
- Oversee the team quote to deal process with prospect interactions, estimation delegation, backlog, and quote/Statement of Work reviews.
- Evangelize service capabilities, new technologies and offerings, particularly in AI, Generative AI, Voice, and Chat bots, to drive new business opportunities.
Qualifications:
- 7-10 plus years of contact center technology expertise and team leadership experience in Professional Services delivering complex IVR and bot solutions.
- Hands on experience in engineering complex applications leveraging APIs, JSON and/or JavaScript. Examples of work we’re looking for include bot development.
- Demonstrated ability to lead and develop software engineering teams.
- Good working knowledge of the Genesys products and solutions across the Genesys Cloud CX Product Line is a big plus.
- Working experience delivering projects using Agile methodology.
- Ability to travel up to 20% (customer need basis).
APPLY HERE
by Ronald Barron | Nov 19, 2024 | Uncategorized
About the Role
Title: IT Business Support Specialist
Location: USA Home Office
Job Description:
Full Part/Time: Full time
Job Req: RQ189749
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: MBI (T2)
Job Family: Business Process Analysis
Job Qualifications:
Skills:
Cloud Technology, Data Visualization Tools, Microsoft Azure, Organizational Change Management, PMP
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No
Job Description:
The Business Information Management Support (BIMS) team is looking for an IT Business Support Specialist. In this role, you will support the NIH Office of Management (OM) Administrative Systems Technology Officer (ASTO) in undertaking a multi-year effort to implement a large-scale OM data strategy and governance program. This position is an internal and external customer-facing role that works directly with executive-level leadership, stakeholders, business management teams, and technical management teams to build relationships with stakeholders and exceed their expectations.
Work Visa sponsorship will not be provided for this role.
HOW AN IT BUSINESS SUPPORT SPECIALIST WILL MAKE AN IMPACT:
- Prepare presentations for and present to senior level audiences
- Write and update project charters and project documentation
- Formulate strategic planning documents for IT systems
- Provide administrative support, such as meeting notes and project coordination across tasks
- Create status updates, briefings, presentations, talking points, and similar deliverables in support of customer IT initiatives
- Communicate with IT systems owners and related staff to discuss and clarify submissions to the Governance Board
- Support IT Governance Review of proposed technical solutions
- Assist in the development of and review enterprise system budgets
- Maintain content on various SharePoint and MS Teams sites and provision users with access to content as required
- Implement a detail-oriented, problem-solving framework in a multi-workstream environment
- Cultivate value-driven strategic partnerships with business stakeholders from Manager level to C-Suite Executive level in order to encourage, drive and support enterprise digital innovation
WHAT YOU’LL NEED TO SUCCEED:
Education: Technical Training, Certifications or degree
Required Experience: Minimum of five years of experience planning and implementing IT solutions from diverse software platforms across large and diverse organizations
Security Clearance: Ability to acquire Level 5 Public Trust
Required Technical Skills:
- PMP certification
- Proficiency in the use of Microsoft Office, specifically Outlook, Word, Excel, Visio, and PowerPoint
- Experience with data visualization tools (i.e., Power BI, Qlik, or Tableau)
- Knowledge of data management, data governance, data visualization
- Experience with Cloud technologies, specifically Azure
- Experience with the Software Development Lifecycle (SDLC)
- Experience with integration of technical changes across multiple systems with multiple system owners
Required Skills and Abilities:
- Experience working on multiple projects at once, balancing priorities, multitasking, and requiring minimum supervisor input
- Ability to articulate technical specifications into business documentation for Senior level audiences
- Familiarity with IT project management tools, techniques, and documentation with the ability to prescribe those into adaptable and flexible project plans
- Ability to analyze cost vs. benefit of IT solutions
- Ability to effectively communicate
- Ability to lead discussions with strong facilitation skills
- Ability to exhibit professional diplomacy, while effectively relating to people at all organizational levels internally and externally
- Must have good problem-solving skills
- Must be able to work effectively independently and in teams
- Flexibly adapting plans to a dynamic environment
Preferred Skills:
- Familiarity or hands-on experience on development and delivery of low code solutions using Microsoft 365 products and/or Power Apps
- Prior experience working with the National Institutes of Health (NIH) or another HHS OpDiv on IT projects
- Knowledge of goal alignment for IT and Business strategies to identify potential risks and identify strategic integrations to achieve optimal outcomes for both
- Experience with IT Infrastructure Library (ITIL) processes for ITSM
- Familiarity with Agile, SAFe, SDLC and other IT benchmarks for ITSM delivery
- Literacy with and the ability to ensure compliance with Federal requirements for accounting, record-keeping, project management, security, and other regulatory requirements
- Experience with Business Case development capabilities to include risk identification and risk management
APPLY HERE
