by Ronald Barron | Jan 2, 2025 | Uncategorized
About the Role
Enterprise Change Manager (Remote)
locations
USA – Remote
time type
Full time
job requisition id
R21289
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The Enterprise Change Manager will be responsible for overseeing and managing the Change Management processes within the organization, ensuring alignment with compliance requirements and supporting organizational transition efforts. The role involves working closely with cross-functional teams to ensure process improvements, compliance adherence, and effective change control. The Change Manager will be a key leader in facilitating change adoption for newly acquired entities and teams, optimizing service delivery, and driving continual service improvements (CSI).
What You’ll Do:
- Compliance & Change Control Oversight:
- Serve as the point of contact for ensuring that Change processes align with organizational compliance efforts.
- Review and ensure that high-risk Changes from across multiple teams meet appropriate levels of scrutiny and communication before approval.
- Generate regular compliance reporting and monthly Change Management metrics to track adherence and performance.
- Responsible for the Change Approval Board process, and the chairing of the CAB, either directly or via trained and trusted Change Sponsors
- Transition and Integration Planning:
- Lead the development and execution of transition plans for newly acquired companies to migrate them into the organization’s Change Management processes.
- Implement process improvements to ensure best practices are followed across teams, and lead continual service improvement (CSI) initiatives.
- Change Process Improvement & Training:
- Identify and train Change Sponsors to assist in reviewing Change Requests, ensuring adherence to established Change Control standards.
- Develop and refine auditing practices and key performance indicators (KPIs) to assess the effectiveness of Change processes.
- Provide training and support to teams on Change Management best practices.
- Constantly look for opportunities to automate elements of the Change process on our ServiceNow platform, such as conflict checking, risk assessment, scheduling and communication of Changes.
- Customer & Stakeholder Communication:
- Ensure that customer maintenance notifications and communications adhere to Service Level Agreements (SLAs).
- Advocate for and assist maintenance teams in coordinating with Technical Account Teams and Support to minimize customer impact during planned maintenance or changes.
- Risk and Impact Assessment:
- Conduct daily reviews of submitted Change Requests, verifying that risk and customer impact are properly documented, vetted, and scheduled to minimize disruption.
- Utilize reporting and analytics to identify areas where process improvements are required, using these insights to drive corrective actions.
- Root Cause Analysis & Reporting:
- Facilitate root cause analysis (RCA) for service disruptions, ensuring any change-related issues are thoroughly addressed.
- Deliver RCA reports and artifacts to senior leadership, highlighting trends and opportunities for future improvements.
- Identify Changes that cause Incidents, and use RCA process to implement preventative measures to ensure issues are not repeated.
- Identify Unauthorized Changes through interaction with the Configuration Management Practice Lead in the Service Management Office, and address.
- Product Acceptance & Supportability Standards:
- Contribute to the creation and enforcement of standards for product acceptance, leading to significant improvements in product supportability and overall customer experience.
- Align Change and Problem Management processes with ITSM toolset:
- Work with the Change and Problem Practice Leads in the Service Management Office to ensure that both processes and ServiceNow modules are built on best practice in a scalable and sustainable way.
What You’ll Need:
- Bachelor’s degree in business, IT, or related field (preferred) with a minimum of 8 years of experience in Change Management or a similar role.
- ITIL Certification – minimum of V3 or V4 Foundation.
- Demonstrable knowledge of Change and Problem modules in ServiceNow (or comparative ITSM toolset).
- Experience with compliance processes and Change Management frameworks.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Familiarity with IT Service Management (ITSM) frameworks.
- Good understanding of CMDB and how it interacts with Change, Incident and Problem Management, and with the assessment of risk.
Bonus Points:
- Leadership and team collaboration.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Skilled in facilitating root cause analysis and generating actionable insights.
- Proven experience in driving continual process improvements.
APPLY HERE
by Ronald Barron | Jan 1, 2025 | Uncategorized
About the Role
SmartSheets – Architect
Location: USA Work at Home
Job requisition id: R1546805
Job Description:
We’re Concentrix. A new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
- Challenge Conventions
- Deliver outcomes unimagined
- Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Summary:
We are looking for an experienced Architect to drive quality, efficiency and customer satisfaction within our Consulting business by leading customer conversations and assisting customers with designing, building, and implementing solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products.
As an Architect, you will work with customers and partners on engagements to convert business requirements into solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. This is a work at home position and you will be be supporting the EST time zone.
Responsibilities:
- Develop, build, and deploy custom solutions leveraging the API
- Lead consulting engagements that require custom development with customers
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well architected solutions that best leverage the Smartsheet platform, our partners, and our API
- Participate in technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client’s current and desired end states
- Provide oversight and governance of Smartsheet projects
- Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and extensibility scenarios that leverage the API
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Smartsheet
- Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and business functions
- Determine solution feasibility and costing in support of our Sales team for new engagements
- Review and validate solution designs produced by other Services team members
- Manage the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation
- Maintain a target billable utilization aligned to the role
- Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
- Other duties as assigned
Qualifications:
- 3+ years hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume best practices
- Knowledge of data integration tools and experience integrating SAAS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)
- Knowledge of object-oriented analysis and design and database design
- Development experience (.net, java, javascript, python, NodeJS, etc);
- Strong background in design/development of large web-based or client server systems, or complete software product lifecycle exposure
- Proven ability to drive projects from concept through completion with minimal guidance
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Strong understanding of release management, code versioning best practices, and deployment methodologies
- Bachelor’s degree in MIS, CIS, CS or equivalent combination of relevant work experience and education
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by Ronald Barron | Jan 1, 2025 | Uncategorized
About the Role
Title: Back End Developer – Clearance Required
Location: Remote United States
Job Description:
Overview
LMI is seeking an experienced Back-End Developer to support a growing fast-paced agile project team. This position is fully remote with travel to Virginia once per quarter for 2-4 days.
Responsibilities
- Develop robust and scalable back-end solutions using programming languages such as C# and/or Java.
- Design, implement, and maintain APIs to facilitate communication between front-end and back-end systems.
- Optimize performance of web applications by implementing best practices in database management, caching, and server-side processing.
- Implement security measures to protect against vulnerabilities and ensure data integrity.
- Conduct thorough testing and debugging.
- Participate in code reviews and provide constructive feedback to maintain code quality and best practices.
- Work closely with stakeholders to understand requirements and contribute to project planning and estimation.
- Create technical documentation for reference and reporting.
Qualifications
Required:
- MID LEVEL: 1-10 years’ relevant experience and a STEM BS degree (or equivalent experience).
- Proven experience as a Back-End Developer or similar role.
- Proficiency in C# and/or Java.
- Experience with web frameworks such as ASP.NET, Spring Boot, etc.
- Solid understanding of database management systems and proficiency in writing efficient queries.
- Experience with version control systems such as Git.
- Experience with Agile development methodologies.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration abilities.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Secret clearance or ability to obtain and maintain a government security clearance, for which one must be a US citizen.
Desired:
- Agile, Lean, DevOps, Cloud, Security+ or other professional certification
- Familiar with DoD IT standards and federal security standards strongly desired.
- Experience with front-end technologies such as Javascript, HTML, CSS, Vue, React, and/or Angular.
- Experience with Cloud infrastructure such as Amazon Web Services or equivalent.
- Ability to manipulate and analyze data.
- Experience working in a consultant/client environment.
APPLY HERE
by Ronald Barron | Jan 1, 2025 | Uncategorized
About the Role
Title: Senior Director, Enterprise Sales – New Logo
Location: United States (West)
Type: Full-Time
Workplace: remote
Category: Sales
Job Description:
At Emburse our mission is to help make our users’ lives – and their businesses – better. We are dramatically transforming how organizations manage corporate expenses and invoices. We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. Our solutions are tailored for companies from start-ups and SMBs to enterprises such as Microsoft, Pinterest, Bosch, Bill & Melinda Gates Foundation, and Estee Lauder. We have more than 18,000 customers and 12 million users globally.
Senior Sales Executives will focus on attracting Enterprise business leads, approximately 1,000+ in size. Through a defined sales process and partnership with key sales leaders, Senior Sales Executives, will strive to meet and exceed quarterly sales goals.
Essential Functions
- Proven track record of sales success in a complex software or technology environment (preferably SaaS)
- Ability to communicate and convey the value proposition of a complex software platform via phone and online demos as well as in-person meetings
- Experience utilizing an enterprise level CRM (preferably salesforce.com) to monitor and manage daily, weekly and monthly sales activities of the team
- Success in a past leadership role required to include ongoing development of individual team members through training, mentoring and overall performance management
- Creative thinker with an eye toward keeping a large team of sales representatives motivated and passionate about their work
- Outstanding relationship building skills with a high degree of responsiveness and integrity
- Excellent communication skills, both oral and written
- Ability to work autonomously and as part of a team
- Strong organization skills and ability to manage multiple high priority projects simultaneously and successfully
- Range of 2.5M to 3.5M Yearly Quota
Education
- Preferred: College Degree, equivalent years of relevant experience may substitute
Experience
- 5+ years’ sales management experience, 5+ years’ overall sales experience
- Preferred: Knowledge of travel and expense management industry
Additional Eligibility Qualifications
- Proven track record of sales success in a complex software or technology environment (preferably SaaS)
- Ability to communicate and convey the value proposition of a complex software platform via phone and online demos as well as in-person meetings
- Experience utilizing an enterprise level CRM (preferably salesforce.com) to monitor and manage daily, weekly and monthly sales activities of the team
- Success in a past leadership role required to include ongoing development of individual team members through training, mentoring and overall performance management
- Creative thinker with an eye toward keeping a large team of sales representatives motivated and passionate about their work
- Outstanding relationship building skills with a high degree of responsiveness and integrity
- Excellent communication skills, both oral and written
- Ability to work autonomously and as part of a team
- Strong organization skills and ability to manage multiple high priority projects simultaneously and successfully?
APPLY HERE
by Ronald Barron | Jan 1, 2025 | Uncategorized
About the Role
Title: Program Manager – People Team (Onboarding)
Location: Remote – US
Workplace: remote
Category: People Experience
Job Description:
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
As a Program Manager on our People Team, you will lead the development and management of our onboarding programs, ensuring a seamless and engaging experience for all new employees. You will be responsible for designing and refining our onboarding programs, collaborating with leaders to create tailored onboarding plans, and leading orientation sessions working in partnership with our Talent Acquisition and People Operations teammates. The ideal candidate is highly organized, collaborative, and passionate about optimizing the onboarding process to support employee success and integration into our company culture.
To drive success in this role, you will have a proven track record in program management, with specific experience in designing and leading onboarding/HR programs. Strong organizational skills are essential, along with experience in facilitation and building end-to-end people programs and experiences. You will lead the development, execution, and continuous improvement of our onboarding programs, ensuring a seamless and engaging experience for new hires. Regular collaboration with functional leaders and department stakeholders will be key to ensuring smooth and enjoyable onboarding experiences that align with our company values.
Key Responsibilities
- Develop, execute, and refine onboarding programs to ensure smooth transitions for new employees.
- Lead in-person/virtual orientation sessions and create personalized onboarding plans in collaboration with department leaders.
- Monitor onboarding metrics and implement improvements based on data-driven insights.
- Serve as the primary point of contact for new remote employees, providing guidance and support.
- Create and manage onboarding materials, such as handbooks and training modules, and establish buddy programs to foster cultural integration.
- Collaborate with stakeholders to ensure people programs align with business goals and employee needs.
Skills and Experience
- Proven experience in program/project management; onboarding and employee development initiatives a plus.
- Exceptional skills in stakeholder management, time management, and organization.
- Ability to facilitate onboarding/orientation sessions and other people programs.
- Strong project management skills with a focus on optimizing program success.
Proficiencies and Attributes
- Strong leadership and facilitation skills – Confidently lead onboarding sessions and other people programs, fostering a welcoming and engaging environment for new hires.
- Exceptional organizational abilities – Manage multiple programs and ensure timely execution while maintaining attention to detail.
- Effective communication – Clearly convey company values, policies, and expectations to new employees and stakeholders, ensuring alignment across teams.
- Collaboration and teamwork – Work closely with departmental leaders and cross-functional teams to develop personalized onboarding plans and continuously improve the employee experience.
- Creative with a problem-solving mindset – Identify gaps in the onboarding process and proactively implement creative, values-driven solutions that enhance the program.
APPLY HERE
