About the Role
Title: Program Manager – People Team (Onboarding)
Location: Remote – US
Workplace: remote
Category: People Experience
Job Description:
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
As a Program Manager on our People Team, you will lead the development and management of our onboarding programs, ensuring a seamless and engaging experience for all new employees. You will be responsible for designing and refining our onboarding programs, collaborating with leaders to create tailored onboarding plans, and leading orientation sessions working in partnership with our Talent Acquisition and People Operations teammates. The ideal candidate is highly organized, collaborative, and passionate about optimizing the onboarding process to support employee success and integration into our company culture.
To drive success in this role, you will have a proven track record in program management, with specific experience in designing and leading onboarding/HR programs. Strong organizational skills are essential, along with experience in facilitation and building end-to-end people programs and experiences. You will lead the development, execution, and continuous improvement of our onboarding programs, ensuring a seamless and engaging experience for new hires. Regular collaboration with functional leaders and department stakeholders will be key to ensuring smooth and enjoyable onboarding experiences that align with our company values.
Key Responsibilities
- Develop, execute, and refine onboarding programs to ensure smooth transitions for new employees.
- Lead in-person/virtual orientation sessions and create personalized onboarding plans in collaboration with department leaders.
- Monitor onboarding metrics and implement improvements based on data-driven insights.
- Serve as the primary point of contact for new remote employees, providing guidance and support.
- Create and manage onboarding materials, such as handbooks and training modules, and establish buddy programs to foster cultural integration.
- Collaborate with stakeholders to ensure people programs align with business goals and employee needs.
Skills and Experience
- Proven experience in program/project management; onboarding and employee development initiatives a plus.
- Exceptional skills in stakeholder management, time management, and organization.
- Ability to facilitate onboarding/orientation sessions and other people programs.
- Strong project management skills with a focus on optimizing program success.
Proficiencies and Attributes
- Strong leadership and facilitation skills – Confidently lead onboarding sessions and other people programs, fostering a welcoming and engaging environment for new hires.
- Exceptional organizational abilities – Manage multiple programs and ensure timely execution while maintaining attention to detail.
- Effective communication – Clearly convey company values, policies, and expectations to new employees and stakeholders, ensuring alignment across teams.
- Collaboration and teamwork – Work closely with departmental leaders and cross-functional teams to develop personalized onboarding plans and continuously improve the employee experience.
- Creative with a problem-solving mindset – Identify gaps in the onboarding process and proactively implement creative, values-driven solutions that enhance the program.