by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Content Specialist, Product Support
Location: San Francisco, CA • New York, NY • United States
Job Description:
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products – from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone-come make with us!
This role owns the content strategy and operations for the Product Support team, which interacts with Figma’s customers every day. The role will help inform Specialists on how to handle questions around processes, products, and policies. It’s a critical role to enable Figma to provide a great customer experience and help build expertise on the team.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
- Continue to build our knowledge management strategy, which centers around an internal knowledge base that scales with business needs and utilizes AI to boost Specialist performance
- Strengthen the sharing, creation, and curation of knowledge within the global Product Support organization and with cross-functional partners
- Develop and contribute to vital internal and external communications such as Product Support newsletters, knowledge base articles, FAQs, macros, and more
- Collaborate with the broader Learning & Performance function and our cross-functional partners (i.e. Product, Product Education, Marketing) to ensure our knowledge base is up-to-date with the latest product and feature launches
- Help to plan, prioritize, and launch knowledge and content programs that address our teams needs with onboarding, release launches, ongoing product knowledge, and skills building
- Innovate in driving the retention of knowledge and the adoption of tools that help generate the right info for the right person at the right time
We’d love to hear from you if you have:
- 3+ years of experience in Support environments with experience in producing content or working in or partnering with a knowledge management function
- Ability to prioritize competing requests to deliver results
- Ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders
- Possess strong written communication skills, with the ability to turn complex ideas into easily understood concepts
- Experience writing about products or services for audiences
While not required, it’s an added plus if you also have:
- Experience managing content for a technical SaaS product
- Experience in fast-paced support environments
- Professional writing experience
- Exposure to working on a global scale
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Senior UX Writer
Global HQ – United States
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect” candidate, so we don’t look for the right “fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Senior UX Writer is a leader on the UX Content Strategy team. You lead the creation of user-centered content across various mediums, guiding and supporting users through their product journey. Acting as a user advocate, you craft content experiences that meet user needs while driving engagement and successful product adoption. You’re involved in every aspect of the product development lifecycle, from research and discovery to launch. You lead by example, bringing innovative ideas to the table and continuously improving our content strategy based on user feedback, research, and industry best practices.
Essential Responsibilities:
- Content creation and management
- Create end-to-end content experiences utilizing best practices, user research and testing, and brand voice and tone.
- Manage the content lifecycle, from initial creation to regular updates and improvements.
- Manage CMS infrastructure, strategy, and content.
- Content strategy and guidelines
- Lead the development and implementation of content strategies that align with business goals and user needs.
- Create and maintain comprehensive content guidelines, including our content design system, to ensure consistency, clarity, and accessibility across all user-facing content.
- Apply big-picture thinking
- Leadership and collaboration
- Mentor and provide guidance to junior team members.
- Proactively lead and innovate in team and cross-functional settings.
- Aid in fostering a culture of collaboration, continuous improvements, and innovation.
- Collaborate closely with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience.
- Research and data
- Work with UX research to conduct user research and testing to gather feedback on content and iterate on it to improve the user experience.
- Analyze user data and metrics to inform content decisions and improvements.
- Continuous learning and improvement
- Stay up to date on industry trends and best practices in UX writing and content design.
- Participate in professional development opportunities to grow your skills and knowledge.
- Bring innovative ideas and improvements to content strategy and execution.
Ideal Skills, Experience, and Competencies:
- At least 5 years of experience as a UX Writer, Content Designer, Content Strategist or related field.
- A portfolio that showcases your skills and experience.
- Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences.
- Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.).
- Ability to collaborate and problem-solve with diverse people in different parts of the organization.
- Comfortable with ambiguity and adaptable to changing situations.
- Experience with user-centered design principles and methodologies.
- Experience leveraging AI tools and technologies to enhance content creation and streamline workflows by exploring and implementing AI-driven solutions to improve content quality and efficiency.
- Experience with Agile methodologies and project management tools (Jira and Confluence).
- Detail-oriented with strong organizational skills.
Required Behaviors:
- Compassionate Candour—We aim to assist others with candid, actionable feedback.
- Seek to Understand—Be open, curious and committed to learning.
- We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
- Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
- Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
- Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.
Required Education & Certifications:
- B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience.
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Graphic Design Specialist
Location: Remote – US
Job Description:
Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.
We are currently looking for a full-time Graphic Designer to join our team!
The Graphic Design Specialist plays an integral part of our marketing team in supporting the implementation of our marketing programs through project management, a high level of organization and a focus on the details. Our ideal candidate shares our passion for providing a quality, healthcare experience and is interested in broadening their marketing career in the medical field. This position reports to the Cranial Technologies Creative Director.
This position is remote with one week of travel in the United States 3-4 times per year.
Responsibilities:
- Design communications pieces, advertising campaigns with digital and print components.
- Create custom graphics/illustrations and edit photos as needed.
- Assist in the creation, editing and proofreading of both traditional and digital content that has good visual flow, is aesthetically pleasing, and aligns with brand.
- Create educational, engaging and brand appropriate content for social media platforms
as well as print materials to support sales staff and clinics.
- Monitor social media platforms
- Update content on corporate brand website.
- Implement or assist with ad-hoc marketing or company projects as needed.
- Assist with the coordination of continuing education events, including researching opportunities, registering for events, and working with marketing team to facilitate successful participation at event.
- Administration of collateral material printing and distribution.
- Work with outside vendors for production and drop shipment of marketing collateral.
Required:
- A Bachelor’s degree required
- Social Media experience
- Graphic Design abilities
- Photo editing skills
- Strong knowledge of MS Office, Adobe Creative Suite (particularly Acrobat, Photoshop, Illustrator and InDesign)
- Deadline and detail-oriented with proven project and organizational skills
- Ability to work independently in a fast-paced environment
- Ability to work effectively with entire Marketing, Sales, Clinical teams to complete marketing initiatives
- Ability to adapt to change and continuously juggle multiple projects at varying stages of completion with successful results
- Ability to receive constructive feedback
Desired:
- 3+ years’ experience in a fast-paced organization.
- Experience marketing to medical professionals.
- Experience with online advertising.
- Experience with layout design of print documents
- Knowledge of HTML coding
- Portfolio with print and digital examples
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: Technical Business Analyst – Remote
Job Description:
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Technical Business Analyst position is a key technical position in a leading FinTech company (Solutran) that is operating independently as part of Optum Financial/UHG. The corporate headquarters is based in the Eden Prairie, MN Optum facility, but this position is also eligible for full-time tele-commuting.
As a Retail Integration Technical Business Analyst at Optum, you will play a key role in our S3 network expansion and implement systems that contribute to the network’s best-in-class availability and transaction processing integrity. The ideal candidate will have a solid analytical and technical background to troubleshoot, support, and enhance a complex transaction processing infrastructure. This person will also be comfortable providing technical guidance and support to transaction processing developers at both Solutran and our merchant partners.
In this role you will collect, collate, and translate business requirements into user stories and acceptance criteria that can be built into quality software produced by our development teams. You will be an active thought partner and subject matter expert, deeply involved in new projects that provide our clients and users with an unmatched set of products and services.
You must possess a unique blend of analytical skills along with business and technical expertise. You will collaborate closely with designers, product managers, engineers, QA, and other cross-functional team members within the organization to build products that delight our users. Solutran is a stable, fast-growing company with opportunities to advance and now is the time to join us!
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Develop and maintain S3 retailer integration specification and supporting documentation
- Act as lead technical contact for merchants for POS integration projects
- Assist in transaction processing platform QA and testing for merchant and Solutran development projects
- Troubleshoot transaction, benefit, and settlement processing issues and anomalies
- Assist in merchant production implementations and ongoing support
- Work with product teams to improve and enhance the S3 transaction processing infrastructure
- Design and implement controls that will ensure 100% S3 transaction processing platform quality and availability
- Performs all activities in a manner consistent with Optum’s core principles
-
Primary Platforms:
- Postman
- JSON
- SQL
- Microsoft Power BI
- Oracle RDBMS (12c)
- Microsoft Windows
-
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of SQL query writing experience or experience reviewing code
- 3+ years of experience delivering complex products that focus on customer experience
- 3+ years of knowledge of financial transaction processing concepts and message types
- 2+ years of experience with JSON web service design, testing and support
- 2+ years of proven experience testing complex software platforms
-
Preferred Qualifications:
- 3+ years of Business Analyst/Associate Product Management experience or equivalent
- 3+ years of experience working with software engineering teams
- 3+ years executing to Test Automation
- 3+ years communicating with individuals at all levels of the organization
- 2+ years of experience with SCRUM teams leveraging project management tools like JIRA, ADO or similar
- 2+ years familiarity with writing use cases, user stories and detailed acceptance criteria
APPLY HERE
by Ronald Barron | Jan 13, 2025 | Uncategorized
About the Role
Title: VP of Client Insights National Accounts – Remote
Job Description:
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Vice President of Client Insights is a leadership position for the National Accounts line of business. The position leads all the client reporting and insights responsibilities for all regions of the country.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Lead and manage a team providing actionable analytic insights to our clients
- Develop and execute a strategic analytic agenda in partnership with National Accounts leadership
- Represent client analytics with senior UHC leadership
- Independently lead critical projects from start to finish
- Create and deliver impactful presentations for conferences, finalist meetings, and other events
- Serves as a trusted advisor to internal and external customers on healthcare cost and quality topics
- Focus on innovations that help drive the next generation of analytics
- Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
- Analyze and interpret various forms of utilization, claims, demographics, and other healthcare data to identify potential areas for medical cost improvements via products, services and other market trends; distill key insights from analytics that address successes and challenges and provide actionable recommendations
- Partner with key stakeholders across marketing, sales, product, operations and other disciplines to communicate insights into actionable initiatives
- Lead and direct others to resolve highly complex or unusual business problems that affect major functions or disciplines
- Work collaboratively with other areas of the organization with the goal of advancing the analytic deliverables for the line of business
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Bachelor’s degree or equivalent work experience
- 10+ years of experience working data analysis/advanced analytics with a track record of delivering insights in the healthcare field
- 5+ years of supervisory experience
- Knowledgeable of healthcare cost and quality topics including emerging healthcare industry trends
- Excellent computer skills particularly in Excel and PowerPoint
- Proven superior organization, project management skills and attention to detail
- Proven ability to work effectively in a fast paced, team environment
- Proven excellent interpersonal skills and the ability to effectively communicate, both written and verbally
- Proven detail-oriented with the ability to multi-task and meet deadlines with minimal supervision
- Demonstrated decision making and problem-solving skills
- Demonstrated high level of commitment to quality work product and organizational ethics, integrity and compliance
APPLY HERE
