by Ronald Barron | Nov 1, 2021 | Uncategorized
Employer: Kelly
This role will be part the team focusing on Collaboration & Corporate and leverage advanced level knowledge of Microsoft Azure, Office 365 and MDM Exchange Online. You will focus on corporate operations improvement and optimization with Microsoft 2013/2019, O365 Suite (Exchange/Teams/Sharepoint, OneDrive), Mailbox access configuration Device Management (Intune, Apple, Android), Hybrid Exchange 2019 deployments, online and on-premise environments using Powershell, User Management, Mailbox migrations, Mailbox access configuration, End to end message tracking, Email Cloud+H6d Gateway knowledge (Mimecast), Powershell scripting with view to automate manual tasks, Windows 2012R2, 2019 Server support experience, Conference room configuration and troubleshooting, interoperability with Service Now ticketing systems, Azure networking, and Azure AD -User Management. You will design, development, methods, tests and execution of deliverables and work products will be in accordance with established standards and best practices.
Job Requirements:
- Advanced level knowledge of Exchange 2019
- Advanced level knowledge of O365 Suite (Exchange/Teams/SharePoint, OneDrive)
- Configuration Device Management (Intune, Apple, Android, Windows, Autopilot)
- Advanced level knowledge of Hybrid Exchange 2019 deployments
- Advanced management of online and on-premise environments using PowerShell
- Azure AD -User Management
- Mailbox access configuration
- End to end message tracking
- Email Cloud Gateway knowledge (Mimecast)
- PowerShell scripting with view to automate manual tasks
- Windows 2012R2, 2019 Server support experience
- Familiarity with Service Now ticketing systems.
- Understanding of Azure networking concepts
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by Ronald Barron | Nov 1, 2021 | Uncategorized
Employer: Webflow
As a Senior Technical Customer Support Specialist, you’ll …
- Provide consistently high-quality customer experiences for all Webflow customers
- Help customers in support queues using applications including but not limited to Help Scout, ClickUp
- File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
- Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.
About You
You’ll thrive as a Technical Customer Support Specialist if you:
- Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
- Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
- Understanding of HTML, CSS, DNS or advanced understanding of Webflow
- Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
- Have demonstrated written and verbal communication skills (English)
- Ability to learn new digital tools quickly
- Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
- Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
- Advocate for others – including customers and colleagues – and you want to build a career in customer support!
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by Ronald Barron | Nov 1, 2021 | Uncategorized
Employer: Twilio
Twilio is looking for a customer-focused Support Engineer with a demonstrated track record of providing excellent customer or technical support. We seek someone with:
- 1+ years experience communicating sophisticated technical issues to both technical and non-technical audiences via phone or email mediums
- Demonstrated ability to learn quickly
- A high competency with communicating internally and externally
- An excitement for opportunities to problem solve and troubleshoot
- Experience utilizing customer feedback to identify and drive improvements in our customer interfaces
- Enthusiasm about interacting and collaborating with other departments within Twilio while searching for the solutions our customers need
- Experience and interest in working cross-functionally with Engineering, Product Management, and Sales, and sometimes with similar cross-functional teams from partner organizations
- Demonstrated desire to understand customer trends, and document and report those trends to continue to improve our support process
- Who is able to put yourself in the customer’s shoes and have demonstrated your dedication to the customer experience
- Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures
- Ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
What?
As a Customer Interfaces Technical Support Engineer, you will:
- Wear the Customer’s Shoes: Using your strong diplomatic skills, address customer issues and provide feedback via phone, email, and chat. Help our customers to use our Console interface and help them with questions related to their account configurations, billing issues, ensuring that they are able to understand and get the most out of their Twilio experience.
- Ruthlessly Prioritize customer interactions to expedite urgent customer needs using our internal tools and ticketing system.
- Be Inclusive: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible defects.
- Don’t Settle: Spend time reviewing internal knowledge bases to stay up on industry shifts and standards.
- Be An Owner: Work to surface and document customer pain points to assist in process improvement.
We are there when our customers need us, 24/7, and this position may require working an irregular shift, including the weekend (shifts are subject to change based on evolving team and customer needs). This position will also require supporting our customers on holidays to ensure that our customer’s needs are met.
Why?
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we’re dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
In accordance with applicable law, the following represents Twilio’s reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range: $22.34 – $30.72
Rest of Colorado:
Salary Range: $19.55 $26.88
Additionally, this role is eligible to participate in Twilio’s equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
- Prescription Drug
- Dental
- Vision
- Flexible Spending and Health Savings Accounts
- Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
- Short and Long Term Disability Insurance
- Life and Accidental Death & Dismemberment Insurance
- 401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
- $65 per month work-from-home stipend
- Up to $50 per month for wellness expenses and activities
- Up to $30 per month to use towards books/eBooks
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by Ronald Barron | Nov 1, 2021 | Uncategorized
Employer: ExecOnline
In this role you will:
- Act as a subject matter expert on ExecOnline’s product/system functionality
- Effectively manage and prioritize customer issues; identify and escalate critical issues with clear, concise, and systematic process documentation
- Build a credible client-facing technical relationship in collaboration with Client Success to ensure clients are compliant and fulfilling ExecOnline technical requirements throughout the full client lifecycle
- Manage and facilitate conversations along with ongoing follow-up with named client-side IT contacts to secure proper technical clearances
- Liaise with our technical and legal teams to address any client-specific implementation, operational, or contractual needs where appropriate
- Help drive the successful adoption and incorporation of ExecOnline products into our clients’ L&D goals, while overseeing ongoing maintenance and upkeep in the technical relationship lifecycle
- Serve as the CS team’s in-house partner by advising on implementation design and deployment solutions through your advanced technical product expertise
- You will help streamline and codify technical and product-related processes and guidelines on behalf of the team, ensuring proper enablement support and execution on carrying out our client-facing service.
What positions you for success:
- Previous 3-4+ years domain knowledge and experience with SaaS or tech-enabled products or solutions, complemented by a deep understanding of backend/third-party components and configurations involved
- Strong written and verbal communication skills to navigate through situations with those of lesser technical fluency
- Excellent oral and written communication with a strong ability to influence and partner with stakeholders across multiple organizations
- Experience and proficiency with major browser/desktop configurations, along with working knowledge of information systems, network/firewall infrastructures and/or cybersecurity concepts.
- Desire to focus on customer satisfaction and the full end-to-end experience by promotion of an end-user support and problem solving mentality
- Direct experience with Enterprise-level/B2B service models and global/highly-matrixed organizations is preferred.
- Exposure or familiarity with online live video conferencing technology, web development teams and approaches, and analytical tools are a plus.
Benefits, Perks, and Resources:
- Accelerate your career: take any of our high-impact courses, for free
- You’ll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
- Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements
- Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings
- Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
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by Ronald Barron | Oct 29, 2021 | Uncategorized
Employer: Perficient
Job Overview:
The Mulesoft Technical Architect will play a vital role in the architecture design, testing and deployment of MuleSoft Intergration solutions, including MuleSoft Anypoint Studio & API gateway. You will work closely with clients, developers, system administrators, project managers, business analysts and end users to build state-of-the-art software solutions.
Responsibilities
- Own and aggressively drive forward specific areas of technology architecture. Provide architectural solutions/designs to project execution teams for implementation.
- Provide technology architectural assessments, strategies, and roadmaps for one or more technology domains.
- Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
- Develop Proof-of-Concept projects to validate new architectures and solutions.
- Own development of a few features in every Sprint.
- Support multiple Agile Scrum teams with planning, scoping and creation of technical solutions for the new product capabilities, through to continuous delivery to production.
- Liaise with offshore team and clients for resolving technical dependencies, issues, and risks.
- Mentor and provide architectural guidance to multiple teams building innovative applications.
- Drive common vision, practices and capabilities across teams.
Qualifications
- Good understanding/exposure to overall API-Management concepts & fundamentals. Experience in defining overall API architecture, API implementations, integration and deployment
- Self-starter, creative, disciplined, result-oriented, team leader
- 10+ years of experience specializing in multi-tier system integrations
- 5 years of experience with MuleSoft Anypoint Platform including Anypoint studio & API gateway.
- Must have Salesforce integration experience with MuleSoft.
- Thorough experience in developing RAML based RESTful API’s and WSDL based SOAP web services
- Thorough experience in creating the Mulesoft API :ed connectivity architecture
- Thorough experience in creating Mule ESB flows and performing payload transformation
- Extensive experience using various Mule connectors including HTTP, Salesforce, AWS, DB, VM and File/FTP
- Deep knowledge of security protocols including Basic, WS-security, SAML and OAuth2
- Applying the security architecture for the Mulesoft API layer, as well as the backend services layer deployed in Mulesoft Runtime
- Deep experience in deploying Anypoint Platform solutions to Cloudhub, on-premises and in a hybrid environment
- Thorough experience in XML technologies like XML, XSLT, XML Schema (XSD)
- Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, WebLogic, Spring, etc.)
- Excellent Verbal and Writing English Skills
- CI skills are beneficial, Maven, Gradle, Jekins
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