by Ronald Barron | Nov 9, 2021 | Uncategorized
Employer: HubSpot
- HubSpot’s Helpdesk Team is a global function responsible for supporting all HubSpot users with the technology they rely on to succeed in their jobs.
- The team has traditionally supported IT systems and services alone but has since expanded to cover a wider range of internal systems support.
- The Business Systems Technician role focuses on the applications and services managed by HubSpot’s business product teams.
- This portfolio includes the HubSpot CRM and its peripherals, billing, subscription management, finance & accounting, recruiting, business intelligence systems, and more; all the tools required for running the business.
What you will do in this role:
- Align with one particular domain within our Business Operations realm (Customer Success, Sales/Marketing/Partner, Financial Apps).
- Train across the product catalog for your domain growing your ability to debug user support requests
- Manage the intake, processing and resolution of user support requests for your domain efficiently
- Continually improve your resolution rate (% of tickets resolved vs. transferred) improving Time to Resolve and freeing up Business Analyst time as your knowledge and skill improve
- Collaborate with the Business Analyst teams in identifying interruption trends and delivering foundational solutions that reduce the rate of interruptions to your users
- Inform self-service content creation and distribution based off the insights you gain resolving requests
- Align closely with our Business System Analyst teams on a QA/change management process for your domain area
What you will learn in this role:
- You will become an expert in all of the technology managed by a particular business operation domain
- You will learn how to collaborate across multiple functions to deliver solution paths for HubSpot users
- You will learn how to identify function and feature enhancement opportunities within unique software tools based on user interaction and support trends
- You will grow your technical skills in new areas like various programming languages, integration architectures, and BI systems
What would help you be successful in this role:
- An understanding of HubSpot’s internal CRM, Success Apps, Financial systems/apps, BI services
- Strong Technical Communication Skills (can translate a ticket written in a business sense to an engineer who just cares about tech requirements)
- Familiarity with web apps/working in the Chrome Developer Console
- Familiarity with Integration tools/platforms
- Familiarity with using APIs, as well as Python and SQL
APPLY HERE
by Ronald Barron | Nov 9, 2021 | Uncategorized
Employer: HubSpot
- At HubSpot, we have been on an incredible journey building world class CRM, Marketing, Sales, and Services products that help small and medium size businesses grow.
- More and more of HubSpot’s customers start their journey as free users, rather than starting by speaking to a sales rep. We are excited to accelerate this freemium business with our Growth Product Group.
- The Growth Product Group is an influential team with a big mission. We want to help millions of organisations around the world grow through empowering people to discover, adopt, and buy HubSpot’s products the way they want to.
- The Monetization team specifically identifies ways to help our existing free user base become paying customers.
- We try to thoughtfully identify upgrade points throughout our product as well as own pricing pages and other properties that can help our customers find additional value in our products.
- As an engineer on Monetization, you have the rare opportunity to tie your work directly to company revenue and growth.
As an engineer on Growth Monetization, you will:
- Write and ship production code that has meaningful user and business impact
- Envision, build and analyse new features and tools, each contributing to company growth and revenue
- Work with a small cross functional team of engineers, PMs, designers, content designers, and researchers
- Collaborate with HubSpotters all over the company, whether in engineering, product, design, research, marketing, sales, etc
- Help HubSpot users meet their goals, via changes you’ve made
- Implement experiments that give us valuable insights into user behaviour and how to improve their experience
- Get exposure to how HubSpot works as a business
You may be a fit if:
- You have frontend development experience. We work with JavaScript and React primarily, but experience with specific technologies is secondary to strong programming fundamentals.
- You have a strong focus on the user. You can gain empathy for their challenges and understand how they may flow through our product.
- You not only get excited about big, technical challenges, but also about being very close to the business and our go-to-market strategies
- You have or are interested in developing data analysis skills. You’re not afraid to dive into Amplitude, Looker, Excel or other data analysis tools and collaborate with our ops and analytics teams.
- You have or are interested in gaining experience with experimentation and A/B tests.
APPLY HERE
by Ronald Barron | Nov 9, 2021 | Uncategorized
Employer: Lark Health
About Lark
- Lark is the world’s largest A.I. healthcare provider, servicing nearly 2 million patients living with or at risk of a chronic disease.
- Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users.
- We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!
The Role
- Lark is looking for a UX Researcher with experience employing a variety of research methods to thoroughly explore users’ needs, attitudes, motivations, and behaviors.
- The Senior UX Researcher will collaborate closely with designers and product managers to deeply understand our user base and generate actionable insights to drive product direction and design decisions.
- The right candidate will be skilled at communicating across departments to share findings and generate empathy for our users.
What You’ll Do
- Work closely with product and design teams to identify, design, coordinate, and execute user research initiatives
- Examine existing data, designs, and prior research to identify research gaps
- Conduct a wide range of research types including interviews, usability studies, competitive analyses, diary studies, card sorting, and surveys
- Collaborate with the data team to generate hypotheses, design quantitative analyses, and interpret user data
- Combine qualitative and quantitative information to generate a comprehensive understanding of user behavior, attitudes, and motivations
- Develop personas, empathy maps, journey maps, and other design research artifacts
- Communicate across departments, presenting hypotheses, proposals, and research results and insights in compelling and creative ways
- Generate actionable insights to improve and evolve the product, and work with the design team to incorporate these insights into design initiatives
- Document and share user research best practices with other researchers and designers
- Continually advocate for the end user
What You’ll Need
- Basic understanding of quantitative, behavioral analysis, and statistical concepts
- Experience with a range of qualitative user research methods including interviews, usability studies, competitive analyses, diary studies, card sorting, and surveys
- Understanding of the strengths and weaknesses of different research methods and when and how to apply each one
- Experience creating and communicating design research artifacts
- Ability to effectively and creatively communicate research findings and insights; ability to craft compelling stories about our users and their interactions with the product
- Bachelor’s degree in Human Computer Interaction, Psychology, Cognitive Science, Design, UX, a related discipline, or equivalent work experience
- 3-5 years user research experience
APPLY HERE
by Ronald Barron | Nov 8, 2021 | Uncategorized
Employer: Box
WHY BOX NEEDS YOU
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. Come help us define a robust way to build, operate and scale the web-services that power this industry-leading mission!
Box is hiring a Senior Network Engineer who brings solid networking experience with an enthusiasm for automation and learning. We’re looking for someone who is excited to dive into new projects — who loves permanently fixing problems and working in a very collaborate culture. The production network team provides continuous access to all services for Box customers around the globe. Working closely with security, compliance, data center and other operations teams you’ll focus on provisioning, care and enhancement of the infrastructure for a rapidly growing Hyper-Scale SaaS platform provider.
We will be looking for your creative technical solutions, automation experience, project leadership to deliver creative technology solutions and help guide the team towards success.
WHAT YOU’LL DO
- You’ll have the unique opportunity to design build and influence the Global Network in public cloud for the industry leader in Cloud Content Management space.
- As you drive and scale our infrastructure, you will get to work with cutting-edge technologies including Global load balancing, Automated Traffic Engineering, SDN and Application Protection by Network.
- You will be the technical lead in designing solutions that will adhere to current industry as well as audit and compliance standards.
- You will have visibility across all of Engineering and make a direct impact on the entire business.
- Remote Friendly!
WHO YOU ARE
- Must Haves:
- 5+ years demonstrated success working in large-scale enterprise or service provider network environment
- Good understanding of provisioning, managing cloud network and cloud managed networking components.
- Deep and substantial experience in routing and switching. (Arista / Cisco / Juniper)
- Strong knowledge of TCP/IP fundamentals and the OSI Model
- Comprehensive hands-on experience with BGP, ISIS and OSPF
- General Linux administration skills and strong scripting (Shell or Perl)
- Strong analytical, design, engineering, planning and problem-solving skills
- Strong interpersonal communication and reporting skills
- Ensures that Hybrid network availability is monitored, managed and operated per SLAs
- Establish and implement best practices and standards across the global network
- Preferred Skills
- Python and Go programming experience
- GCP certification
APPLY HERE
by Ronald Barron | Nov 8, 2021 | Uncategorized
Employer: mParticle
As a Software Engineer, you’ll be responsible for identifying, developing, testing, and deploying key enhancements to our backend ecosystem. We are seeking someone who wants to be a major contributor in a small, dynamic work environment and who loves a challenge. Our ideal candidate has a strong balance of technical and people skills.
Responsibilities
- Integrate new API clients onto our transactional and/or content systems
- Design, develop, implement, and test technical solutions based on business requirements
- Create and maintain documentation
- Develop secure, well-tested and performant features and improvements to the mParticle platform
- Monitor business critical applications and troubleshoot or escalate appropriately when issues arise
Desired Experience
- 0-4+ years professional hands-on experience
- Understanding of web services development principles and high-volume applications requiring 24/7 uptime
- A natural problem solver
- Demonstrated remote-friendly work practices
- Excellent oral and written communication skills and experience communicating technical information to non-technical people
- Troubleshooting skills using data to find anomalies and test hypotheses
- Basic knowledge of databases and SQL
- Programming experience and understanding of programming concepts
APPLY HERE
