Employer: Lark Health

About Lark

  • Lark is the world’s largest A.I. healthcare provider, servicing nearly 2 million patients living with or at risk of a chronic disease.
  • Lark is a companion app on the user’s phone providing real-time coaching, guidance, and health insights to users.
  • We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!

The Role

  • Lark is looking for a UX Researcher with experience employing a variety of research methods to thoroughly explore users’ needs, attitudes, motivations, and behaviors.
  • The Senior UX Researcher will collaborate closely with designers and product managers to deeply understand our user base and generate actionable insights to drive product direction and design decisions.
  • The right candidate will be skilled at communicating across departments to share findings and generate empathy for our users.

What You’ll Do

  • Work closely with product and design teams to identify, design, coordinate, and execute user research initiatives
  • Examine existing data, designs, and prior research to identify research gaps
  • Conduct a wide range of research types including interviews, usability studies, competitive analyses, diary studies, card sorting, and surveys
  • Collaborate with the data team to generate hypotheses, design quantitative analyses, and interpret user data
  • Combine qualitative and quantitative information to generate a comprehensive understanding of user behavior, attitudes, and motivations
  • Develop personas, empathy maps, journey maps, and other design research artifacts
  • Communicate across departments, presenting hypotheses, proposals, and research results and insights in compelling and creative ways
  • Generate actionable insights to improve and evolve the product, and work with the design team to incorporate these insights into design initiatives
  • Document and share user research best practices with other researchers and designers
  • Continually advocate for the end user

What You’ll Need

  • Basic understanding of quantitative, behavioral analysis, and statistical concepts
  • Experience with a range of qualitative user research methods including interviews, usability studies, competitive analyses, diary studies, card sorting, and surveys
  • Understanding of the strengths and weaknesses of different research methods and when and how to apply each one
  • Experience creating and communicating design research artifacts
  • Ability to effectively and creatively communicate research findings and insights; ability to craft compelling stories about our users and their interactions with the product
  • Bachelor’s degree in Human Computer Interaction, Psychology, Cognitive Science, Design, UX, a related discipline, or equivalent work experience
  • 3-5 years user research experience