Technical Support Technology and Innovation Product Manager

Technical Support Technology and Innovation Product Manager

Employer: Assurant

This position is responsible for the tools we use in support of our premium technical support solution. Some of those tools include our Salesforce platform which is the foundation of many of the current features we offer. They will be responsible for guiding Agile teams to ensure all roadmap features are delivered on target. They will also be responsible for other tools utilized by the PTP agents in support of our customers including, but not limited to, our screen share and camera share technology, our mobile device simulators, and additional tools that we will introduce over time. This individual must be knowledgeable in various CRM systems, call center workflows, service level goals, tools used to support customers, and more.

Key Responsibilities:

  • Assists with the vision & strategy of our PTP Platform and ensures that the strategy becomes reality through the onboarding of the various tools and features.
  • Is responsible for helping identify and prioritizing features which includes the discovery, opportunity assessment and analysis for the desired solution(s).
  • Aligns with various stakeholders to ensure the product(s) meet the needs of the various internal and external teams who may be involved in the solution.
  • Is the Subject Matter Expert for all PTP Platform features within our ecosystem, with deep knowledge of formats, integration methods, specifications, operations and protocols.
  • Delivers product requirements, functional requirements, lead RFPs and RFIs, assist with user story development, training, & product documentation.
  • Is responsible to ensure the PTP Platform components are configured to support new client opportunities as new business is brought onboard.
  • Assists with 3rd party vendor selection and the relationship management, which includes partner on-boarding, contract negotiations, QBRs, business issue resolution and program execution.
  • Is responsible for quality inspection to ensure the PTP Platform is consistently delivering high levels of satisfaction for all stakeholders.
  • Is responsible to formally document workflows and keep those workflows updated as enhancements to products and features occur over time.

Required skills/experience:

  • Bachelor’s Degree or equivalent work experience.
  • Ability to work in a fast-paced, hands-on environment.
  • Experience with Agile processes and creating user stories and acceptance criteria.
  • Solid understanding of CRMs, integration techniques and delivery mechanisms.
  • Experience with negotiating partner contracts and pricing.
  • Excellent analytic capabilities, detail, and process oriented, passionate about premium technical support tools.
  • Ability to travel when necessary to promote the product and service to stakeholders and customers.
  • Good understanding of Connected Home products.
  • Good understanding of Microsoft Excel and PowerPoint.
  • This is a remote position.

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Senior Data Engineer

Senior Data Engineer

Employer: US Foods

The Senior Data Engineer is responsible for the development and implementation of data pipeline solutions to support the organization’s reporting, analytics, and other data needs. The developer will work closely with stakeholds across functional areas to deliver well structured data in a reliable, efficient, and timely way.

The work is completed 100% remote anywhere in the United States except Hawaii or United States Territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Design and build large scale datasets for a wide range of consumer needs
  • Build, test and implement highly efficienct data pipelines using a variety of technologies
  • Ensure consistent use of standard data structures
  • Analyze new data sources to understand quality, availability and content.
  • Write technical design documentation
  • Create and executes unit tests
  • Supports QA team during testing

QUALIFICATIONS

Education/Training:

  • Bachelor degree in Computer Science or related field required
  • AWS certification preferred

Related Experience:

  • 5+ years of professional IT experience
  • 3+ years of data engineering related experience

Knowledge/Skills/Abilities:

  • Proven ability to model data for reporting and analytics needs
  • Proven ability to analyze and understand existing processes and code
  • Works and communicates effectively with all levels of management
  • Excellent written, verbal, and interpersonal skills.
  • Must work well within team-oriented environments

Familiarity with:

  • Use of CI/CD tools (Chef, Jenkins, Bamboo, Git/Bitbucket)
  • Supporting self-service reporting and analytics
  • Working with semi-structured data

Proficiency in one or more of the following:

  • SQL
  • Oracle, MySQL, other relational databases
  • Python
  • AWS (ERM, Lambda, IAM, S3)
  • Linux

Nice to have:

  • Snowflake
  • Airflow
  • R or Pandas
  • API development (Mulesoft)
  • Machine Learning
  • Tableau
  • Alteryx
  • Kinesis or Kafkta

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Database Administrator

Database Administrator

Employer: KinderCare

Job Summary:

As part of our IT Operations team, you are an experienced and highly skilled SQL DBA who maintains, improves, and supports our mission-critical application and reporting databases across the enterprise systems suite. These application and business intelligence DBs are integral to several rapidly growing lines of business as we undertake a roadmap of technical and digital transformation including migration to the Cloud.

Key responsibilities include:

  • Manage SQL Server databases supporting critical business applications across multiple application stacks
  • Configure and maintain database servers and processes
  • Monitor system’s health and performance
  • Ensure high levels of performance, availability, sustainability, and security
  • Analyze, solve, and correct issues in real time
  • Provide suggestions for solutions to deadlocks, performance issues, index optimization, etc
  • Refine and automate regular processes, track issues, and document changes
  • Assist developers with query tuning and schema refinement
  • Participate in on-call rotation for critical production system support
  • Perform scheduled maintenance and support release deployment activities after hours

Qualifications

Key desired skills and experience:

  • 3 years of experience as a SQL Server DBA or similar role
  • 3 years of experience with MY SQL Server Administration experience (required)
  • 3 years of experience with Performance Tuning and Optimization (PTO)
  • 3 years of experience with backups, restores and recovery models
  • 3 years of experience of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills\
  • Excellent organization skills and the ability to achieve results within tight deadlines.
  • Positive, results-driven, rational, logical, team player.
  • Experience working with remote teams is desirable.
  • MCTS, MCITP, and/or MVP certifications a plus

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IT Developer I

IT Developer I

Employer: AGCO

The IT Developer I role is responsible for the testing the implementation of functionality for a specific set of products in the Fuse IoT software portfolio (http://www.agcocorp.com/brands/fuse-technologies.html). He/she will be involved in the entire lifecycle of the product(s), following an Agile and DevOps focused development process. He/she will be involved in validating functionality of both new Fuse products as well as existing Fuse products, ensuring alignment with technical long-term roadmaps as laid out by the Architects.

This position is available for remote work.

Job Function and Responsibilities

  • Automate test cases that will validate functionality for everything from UI to backend services.
  • Work with product owners and the development team members to refine new features and write test cases to cover new functionality being developed.
  • Participate in Agile team ceremonies including planning, grooming, product demonstration and team retrospectives.
  • Monitor and provide responsive action to issues maintaining high-level internal customer satisfaction to required service level performance measures, through the successful resolution of customer requests/issues/change.

ESSENTIAL SKILLS

Basic Qualifications

  • Bachelor’s Degree in Computer Science or related Engineering degree with 1+ years of testing experience.
  • Understanding of Internet and cloud architecture, with a focus on IoT (Internet of Things).
  • Understanding of Enterprise integration patterns and implementation.
  • Understanding of automated unit and functional/load testing, including automated destructive testing.
  • Ability to manage multiple demanding tasks or assignments.
  • Ability to create and manage test cases.
  • Understanding of Agile software methodologies.
  • Experience coding with Selenium.
  • Experience coding with javascript, java and python.
  • Knowledge of DevOps processes a plus.
  • Experience using Git and working with CI/CD toolchains.
  • Experience with Microsoft Azure DevOps is a plus.

APPLY HERE

Senior Data Engineer

Senior Data Engineer

Employer: Navigating Cancer

Job Summary
As our Senior Data Engineer, your primary role is to support key analytic and business intelligence across the company. You will be responsible for developing and implementing data models for multiple data platforms including but not limited to relational databases, big data, etc. Collaborating closely with peers in the Product, Engineering & Data Sciences team, you will also be at the forefront of utilizing data from a variety of sources in and outside of the data warehouse, developing insightful conclusions through descriptive analysis, and effectively communicating findings to colleagues and business partners. There will be a strong focus on supporting the development of standard metrics as well as producing recurring and ad hoc reports. You will be a key part of the company’s script for collecting, analyzing, creating visualizations and storytelling using clinical data. Your work will improve the efficiency of care delivery and have a positive impact on existing Oncology Care Models.

The Successful Candidate will:

  • Bachelor’s degree in Information Systems, MIS, Statistics, related field or equivalent work experience.
  • Have a minimum of 5 years experience in Datawarehouse/ETL development
  • Participate in discussions with business and technical teams about consolidation of business data into data warehouses, data marts, data lakes, and other data structures on-premise and in the cloud.
  • Research business domain concepts and common data modeling approaches to problems faced by the organization in the analytics arena, ensure completeness, correctness, and consistency of clinical data and data structure.
  • Advise on logical data modeling techniques, and transformation methods appropriate to requirements and architecture preferences.
  • Participate in discussion around emerging solutions on big data platform, storage platforms, physical data organization techniques.
  • Design and create the data structures needed to support dashboarding, reporting, and data science projects, including dimensional data warehouses, column store databases, OLAP cubes, Microsoft tabular models, Hadoop / distributed file system, and other logical and physical organization techniques.
  • Leverage various data integration platforms, including AWS, ETL tools such as Informatica, Talend, Matillion etc., emerging open source options, and other platforms using appropriate ELT / ETL / Message Based design patterns.
  • Analyze existing data warehouse designs to identify potential enhancements, performance improvements, design improvements.
  • Have extremely strong skills in developing highly scalable solutions using at-least one programming and scripting language (Java, Python, Scala, Julia, Stata, Ruby, R).
  • Have proven experience working with ETL/ELT tools such as Matillion, Informatica, Talend etc.
  • Have familiarity handling high volume heterogeneous data Clinical Data, electronic health records.
  • Have demonstrated experience with one or more data analytics and visualization packages.
  • Work collaboratively with Clinical Programmers, Data Scientists, Biostatisticians and Project Management staff to meet project deliverables and timelines for routine to basic clinical data acquisition, quality checking and reporting.

Nice To Have:

  • Prior experience in regulated industries with high Data Quality and Governance standards.
  • Basic knowledge of the medical terminologies, messaging standards, healthcare coding systems such as HL7, FHIR etc.

APPLY HERE