by Ronald Barron | Jul 11, 2022 | Uncategorized
Job Description
Title: Digital Marketing/SEM Manager
Location: Denver, CO or Remote
SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you’ll make an impact
As a Digital Marketing Manager, you will drive strategy and tactical execution of paid media campaigns including: paid, social, and SEM, in support of our national expansion and audience growth.
What you’ll do
- Drive strategy and tactical execution of paid media campaigns, including: paid social, SEM, display and other digital marketing channels.
- Build and implement SEM strategy roadmap
- Conduct detailed keyword research to identify new opportunities for expanded audience reach via SEM and organic SEO. Create and implement audience/creative testing methodologies to achieve impactful insights and improve campaign performance.
- Allocate & optimize budgets across channels, campaigns and strategies to achieve both long-term and short-term revenue goals.
- Work with finance and media analytics to forecast and align spend pacing, and budget management across all paid search campaigns to ensure efficient, sustainable growth
- Work with the broader marketing team to communicate results & develop cross-channel strategies, tactics and initiatives.
What you’ll bring with youRequired Experience
- Minimum of 5 years of hands-on experience leading performance digital marketing campaigns
- Experience planning, executing, and measuring multi-channel, full-funnel media strategies with the goal of driving short or long-term revenue and consumer growth
- Experience quantifying paid media impact and creating alignment with overall business goals/initiatives
Preferred Experience
What we value
- Transparency: We say what we mean and mean what we say
- Bucketworthiness: We can be relied upon to not let our bucket leak
- Ownership: We take initiative to act before being asked
- Courage: We move fast, take calculated risks and (sometimes) fail
- Empathy: We treat others with respect and assume their best intentions
- Passion: We loosely hold strong opinions, debate and then commit forcefully
Our Benefits
The anticipated salary range for this role is $100,000- $110,000. This role is eligible to participate in our equity incentive and variable bonus plan. Actual title and compensation is commensurate with qualifications and experience.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
- A commitment to fostering flexible hybrid work
- A flexible PTO policy with a minimum of three weeks off
- Therapy coverage benefits to ensure our employees have access to the care they need
- Competitive Medical, Dental, and Vision covera4ge with plans to meet every need, including HSA and FSA options
- Eight (8) paid company holidays and a company shut-down during the last week of the year
- Employer-paid disability & AD&D to cover life’s unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition)
- 401K retirement plan with 100% matching on up to 4% of base salary
Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor).
APPLY HERE
by Ronald Barron | Jul 11, 2022 | Uncategorized
Job Description
BELAY Social Media Manager
- United States
- Contracted
- BELAY – Contractor
- Experienced
Want to enjoy the flexibility of working from home with the leading virtual solutions provider in the United States? BELAY is a top-ranked virtual solutions company looking for highly-motivated Social Media Managers, who have a passion for serving others. Come join us and experience the freedom of working virtually with the ideal work/life balance to match your professional pursuit.
WHY BELAY?
- Entrepreneur Magazine ranked BELAY the number one in Best Culture for Small-Sized Companies and the Top Company Culture for a Small Business Award for having a productive and high-performance culture.
- Recognized by Inc. Magazine as one of the Fastest Growing Companies in the United States in 2015.
- Received the When Work Works’ Award from the Society of Human Resource Management, recognizing companies that offer effective and flexible workplace strategies, empowering their organization to rise above the competition.
- Atlanta Business Chronicle (BELAY’s headquarters) named BELAY one of the Best Places to Work.
ARE YOU LOOKING FOR?
- A remote position where you serve as your client’s indispensable partner?
- An opportunity to use your talents and skills to build your client’s success?
- A community of contractors to share ideas and best practices?
- Regular support and guidance from your BELAY team?
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Responsible for the strategy and execution of social media across the client’s channels. The goal is to increase followers and engagement.
- Collaborates with the client and/or the client’s marketing team to understand current marketing initiatives and strategies and plan to leverage the social media space when applicable.
- Responsible for publishing content across all social channels for the client. This could include blog posts, tweets, status updates, photos, and videos.
- Strategize, create, and execute monthly content plans that align with the overall content theme for that month. Create, maintain and update the client’s Editorial Calendar for social.
- Responsible for coordinating all social content from start to finish. This includes mining curated content and working with the client and/or the client’s creative team to design graphics for posting.
- Handles all commenting and direct messaging across all client’s social channels with the support of the client.
- Leverages measurement tools to provide progress reports and mine insights, while continually finding ways to improve on those metrics by working with the client and/or their marketing team to hone in on content that resonates.
- Engage with influencers and create conversations with industry leaders in the social space.
KEY ATTRIBUTES:
- Detail-oriented, organized and efficient.
- Extremely self-motivated with strong time management.
- Proactive, pragmatic, and resourceful problem solver.
- Trustworthy and reliable.
- Friendly and professional communicator.
- Ability to manage multiple priorities and meet or beat deadlines with no errors.
- Tech-savvy and quick to learn new concepts.
- Ability to anticipate the needs of others coupled with a strong desire to serve.
- Adaptable.
KEY QUALIFICATIONS:
- Bachelor’s Degree and experience working remotely preferred.
- Available daily (Mon-Fri) during business hours, and able to dedicate at least 30 hours/month.
- In-home office setup including Mac or PC Computer (including webcam) with minimum 1.0ghz dual-core processor, 8gb, and the most recent version of MS Office installed (all programs; Word, Excel, Outlook, PowerPoint).
- A fast and reliable internet connection.
- Smartphone with email capabilities.
- Designated professional, quiet space.
- Experience with developing strategies for individual social media campaigns in different channels.
- Experience with social media platforms, including, but not limited to Facebook, Twitter, Instagram and LinkedIn.
- Experience with leveraging social media management and analytics tools, including, SproutSocial, Buffer and/or Hootsuite.
- Experience writing, editing and crafting content for the social media space.
- Working knowledge and real-world experience in managing, strategizing, and executing social media initiatives.
- Real-world experience planning social media programs that span owned (eg Blogs), organic and paid.
- Knowledge of Digital Marketing current best practices and understanding of Digital production processes.
- Knowledge of social media legal guidelines.
- Knowledge of Strategic planning and processes for brand management and creative development.
- Knowledge of media strategy and planning options and the media role in integrated communication.
NOTE:
- This is a 1099 contractor role.
- You MUST be available during regular business hours. This is not a job that can be partnered with your other full-time job. No evening hours.
- All applicants may be subject to a background check prior to an offer of employment or contract being issued.
- BELAY participates in E-Verify.
- We are currently accepting applications from residents of all states EXCEPT California, Montana, New Jersey, New York, and Pennsylvania. Applicants living in these states will not be considered for contract opportunities at this time.
- DISCLAIMER: We are aware of several false job listings. Please only apply directly on fountain.com/belay/apply or on our jobs page https://belaysolutions.com/jobs/
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by Ronald Barron | Jul 11, 2022 | Uncategorized
Job Description
Sr. Technical Customer Service Specialist, AWS Executive Customer Relations
Job ID: 2141435 | Amazon Web Services, Inc.
Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual.
In Office: Employees will be office based and be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to.
Hybrid: Employees will be required to reside within a commutable distance of the office they are assigned to but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
Virtual Workers: Employees must be based in the US and work will be aligned to an AWS office based on their time zone, and are not required to attend an office on a regular basis. If needed, virtual employees may go into an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.
The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. This team focuses on handling the highest level of customer escalations, those that have been escalated to Amazon or AWS leadership and executives. We assist customers with account and billing related inquiries and interface with internal Amazon organizations to provide the perspective of the Voice of the Customer and resolve long-term defects.
As an Executive Customer Relations Specialist, you will be responsible for several workflows, employing critical thinking to resolve highly complex contacts that come from executives, Amazon and AWS leadership, and front-line teams. To solve these complex issues, diving deep is essential to determine the root cause of customer problems, existing policies, communication between internal teams, and more. ECR also acts as a bridge between CS and Non-CS teams, meaning you will have in-depth knowledge in a multitude of services and tools available to internal and external customers. You will assist other departments in efficiently solving high impact, time dependent problems.
Key job responsibilities
Provide outstanding customer service to address billing, account access and authentication inquires, as well as general resource management while keeping customer data safe.
Efficiently navigate an ambiguous space when resolutions for issues are unclear or do not exist yet.
Identify root-causes of customer issues, areas for improvement and provide valuable feedback to business and development teams
Assist with customer communication during AWS critical launches and support events
Assume responsibility for developing and updating detailed knowledge of internal reference pages
Possess strong relationship-building skills to help influence peers and internal teams
Ability to effectively work independently.
Write summaries of complex, ongoing customer issues for executives and CS leadership
This role does require the ability to work weekends and/or evenings.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS
2+ yrs. technical experience working with computer systems and technology components
2+ years of experience working in the Customer Service/Contact Center industry
Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services).
Impeccable communication skills, especially in writing
High School Diploma or GED.
PREFERRED QUALIFICATIONS
* Experience in Technical Support.
* Experience in an Escalations environment.
* Proficiency in MS Office, with an emphasis on Excel.
* A drive to dig into the details of process to solve customer problems.
* Proven success in a fast paced support environment.
* Demonstrated familiarity with Web Technologies and the Internet.
* Proficiency in researching efficiently.
* Experience cross-collaborating with different teams within an organization
The base pay range for this position in Colorado is $66,200-115,900/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.
Job details
US, Virtual
Support
Customer Service
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by Ronald Barron | Jul 11, 2022 | Uncategorized
Job Description
Title: UX Designer – Customer Platform
Location: Austin, TX; San Francisco, CA; Remote
About the Position
Rev is the leading provider of speech-to-text solutions servicing multinational media companies, educational institutions, and the most discerning and innovative tech startups. Rev leads the market in human-provided transcription and captioning, while providing the world’s most accurate AI-powered automated speech recognition (ASR) and natural language processing (NLP) services. With these offerings, we are transforming the world’s spoken words into insights at a global scale, powering media titans like CBS, ESPN, & Spotify, educational institutions like Stanford, Yale, & Duke, and technology leaders Loom, Descript, HireVue, Axon.
We seek a UX Designer reporting directly to the Director of Product Management for our Customer Platform team. In this role the UX Designer will have the opportunity to work on strategic customer platform initiatives Including helping discover business problems, user needs and the right solution in partnership with engineering and product.
Customer empathy is core to the success of this role. You will be designing products & capabilities that our customers directly interact with you should feel at home digging for pain paints in interviews with customers & prospects and be opinionated around good Design and User Experience
Job Responsibilities
- Ship measurable business value through design by:
- Identifying and solving problems
- Creating experiences that are easy to use
- Iterating toward intended success metrics
- Driving the discovery of user and customer insights
- Design new experiences or layouts that adhere to and, when appropriate, evolve and define our design system
- Drive partnerships and collaborate effectively with your team (Researchers, Product Managers & Engineers)
- Design experiences that simplify the complex, into usable interfaces
- Contribute to strategic decisions
- Give and solicit feedback from designers and the broader product team.
- Demonstrate strong day-to-day execution skills with meticulous attention to detail
Basic Qualifications
- Aptitude in the 6 main skill sets we define success by:
- Product thinking
- Interaction design
- Visual design
- Proactivity and drive
- Intentionality
- Self-awareness
- A portfolio that showcases your ability in the skills above
- Experience using Figma as a primary design and prototyping tool
Preferred Qualifications
- Demonstrated SaaS B2B design experience
- Experience evangelizing design to an organization.
- Experience working simultaneously with multiple PMs.
- Bias toward outcomes over output.
Education
- Bachelor’s degree or equivalent professional experience
#LI-Remote
Life at Rev
Rev is a profitable, growth-stage startup that specializes in meeting the speech-to-text needs of hundreds of thousands of customers annually through its unmatched combination of the world’s most accurate speech AI and the world’s largest community of freelancers working side-by-side.
Rev’s suite of products includes transcription, captioning, subtitling, as well as a live-captioning app for Zoom video conferencing. Rev also boasts seamless integrations with YouTube and Vimeo, as well as custom APIs for enterprise clients who need novel speech-to-text solutions.
Founded in 2010 by five MIT alumni, Rev has raised millions of dollars in venture capital from top Silicon Valley VCs and experienced exceptionally rapid growth, both internally and externally. Rev was recently named by Forbes as one of America’s Most Promising Artificial Intelligence Companies and is a destination for the world’s foremost engineers and speech scientists.
Our promise is to create great work from home jobs, powered by AI. Our vision is to transcend all barriers of communication. Joining Rev means joining a team of smart, passionate, and friendly people with different backgrounds, shared ideas, and similar goals. Oh, and tons of perks!
- Get Paid: Be competitively compensated by a well-funded startup. Enjoy full benefits, options, and a 401k.
- Desk Budget & Office Equipment: Rev will provide you with a new laptop. You will also have a budget to outfit your workspace.
- Make a Difference: Be measured by your impact, not your effort. Help create real jobs for real people.
- Work Where You Want: For most roles, be free to stay at home, come to the office, or work from a coffee shop.
- Have Fun: Plan and participate in events like field day, baseball games, ski trips and happy hours.
- Stretch Yourself: Learn new skills, talk to customers, drive product improvements, or learn to design. We will push you to your limits.
APPLY HERE
by Ronald Barron | Jul 11, 2022 | Uncategorized
Job Description
Title: Senior Director, Design
Location: United States
Remote
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.
We are looking for an experienced and passionate design leader to lead our CX team (content design, research, design system). As the Senior Director of Design, you will be responsible for defining, measuring, and driving a world-class user experience for Mailchimp across our App and Mobile properties. You will lead and grow a team that will identify and drive the optimization of key customer-facing areas to connect the dots across the brand from marketing the campaigns across .com, using the product across desktop and mobile, to helping integrate contextual content such as the knowledge base, Mailchimp presents, and customer support. This team will be responsible for the management and delivery of the CX strategies, tools, concepts, and measurement. You will continually evaluate user experience opportunities, frame options and decision choices, and facilitate constructive tradeoffs to drive customer and business outcomes measured by a combination of CSAT, NPS, and product engagement.
As the Design leader, you will work with cross-functional stakeholders -including strategy, marketing, customer support, product, engineering, and people ops- to drive a culture of customer-centric thinking throughout the organization. You will have a proven track record of success in elevating the experience, leading with a strong vision, and a mindset that views the user experience as Mailchimp’s most important product. You should also have experience creating world-class systems and processes to measure and improve user experience.
What you’ll do here:
- Lead one of the world’s most talented design teams.
- Empower small businesses around the world to grow their customers, brand and businesses.
- Launch your side gig and actively get to use Mailchimp products and services to try to grow your customers.
- Coach and unlock personal growth for the leaders on your team.
- Create a culture and team environment where teams can do the best work of their lives.
- Learn how to make coffee for your coworkers (or order them coffee remotely).
- Champion the Mailchimp design brand in external and internal design communities.
- Lead cross-functional product vision as a member of the Product Leadership Team.
- Closely partner and collaborate with cross-functional partners to accelerate the time it takes for brilliant ideas to translate to experiments and experiences.
- As an officer of the company, consistently demonstrate inclusion, integrity and customer-obsession.
- Participate in Mailchimp programs that bring design opportunities and education to underrepresented communities.
We’d love to hear from you if:
- You are passionate about serving Small Businesses and growing incredible designers into design leaders.
- You have 8+ years of demonstrated UX leadership and management for branded products or systems.
- You have a solid understanding of UX strategies, best practices, principles, and models.
- You have experience leading UX design teams and deliverables (visual, interaction, content, user research, front end engineers).
- You are a servant leader with proven leadership and decision making skills.
- You are an exceptional communicator (written and verbal) with an ability to articulate and sell a vision to product and technical teams.
- You are a skilled collaborator that can bring the best out of your colleagues
- You have an entrepreneurial spirit and mindset with a focus on possibilities and not obstacles.
- You are adaptable to change, collaborative, and can work through ambiguity with ease.
- You like to win, and be a part of a winning team.
- Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity.
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