by Ronald Barron | Mar 13, 2023 | Uncategorized
Job Description
Senior User Experience Researcher, Commercial and New Markets
locations US Remote
time type Full time
job requisition id JR105699
Ready to be a Titan?
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real-world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers, and thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features monthly. We measure our success based on our customer’s success. We strive for real impact.
We are looking for a talented Senior User Experience Researcher to support the execution of qualitative and quantitative studies that will improve the user experience for ServiceTitan’s products focused on the commercial and new market space. This person will work closely with other researchers, designers, and product managers to support the delivery of insights about the user experience. The Senior User Experience Researcher needs to be innately curious, passionate about user research and testing of all types, and an organized and creative thinker eager to learn. They must also be open to exploring outside the box and innovative research and recruiting techniques to succeed as a member of our growing Experience Design team.
What you’ll do
- Conduct high-value generative and evaluative research on high-profile product initiatives
- Develop Jobs to be Done for New Market customers.
- Lead field research initiatives in the Glendale CA area
- Become an expert on people and problems relevant to specific product domain areas
- Generate actionable insights on people and problems relevant to specific product domain areas
- Measure how well the product area meets user needs and uses data to influence product features, functions, and design priorities.
- Facilitates knowledge of problem space within their product area
- Prioritizes research questions aligning with product team/ area goals, focusing on the most impactful research.
- Triangulate insights from multiple sources to influence the overall vision and roadmap for a product area.
- Create a research strategy by aligning with product area goals and focusing on the most impactful research
- Mentor other UX Researchers as they execute the research strategy
- Partner with Product Designers and other team members to coach and support the planning, execution, and analysis of usability studies, both with customers through on-site (when available) or remote sessions and with internal subject matter experts, including scheduling, hardware, and software, etc.
- Work with internal recruitment channels, identify recruiting requirements, write screeners, and work closely with recruiting partners across various departments to obtain appropriate users for usability studies.
- Establish processes for integrating research into Product and Design decisions and how UX research interacts with Product Design, Product Management, Service Design, and other teams.
What you’ll need
- 5-8 years of demonstrated experience collaborating on new products or features from conception to launch
- 5-8 years of demonstrated experience conducting field research
- Demonstrated experience in working with Jobs to be Done frameworks
- 5-8 years of demonstrated experience working on B2B in the SaaS or enterprise space.
- Demonstrated experience leading strategic research that results in high-impact product roadmap decisions
- Expert understanding of research methodologies and the ability to select the best method for a given task
- A strong portfolio of research deliverables that align with business objectives and deliver actionable insights that directly impact decision making
- Experience collaborating effectively across functions and teams
- Degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or related field, or equivalent practical experience
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $113,000 – $162,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
APPLY HERE
by Ronald Barron | Mar 13, 2023 | Uncategorized
Job Description
Senior UX Writer, Growth Product
Location: US National
About Toptal
Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Position Description
Toptal is looking for a Senior UX Writer to join our Growth Product team. This person will be responsible for developing impactful, conversion-focused copy for all Toptal products and platforms.
Successful hires will be extremely well versed in UX writing best practices, SEO best practices, in product conversion principles, experienced in writing world-class product content geared for growth, and have the ability to achieve this while maintaining the brand voice and natural communication across all platforms.
In this role, you will work cross-functionally with a team of Growth Product Managers, Product Designers, Engineers, and Marketing Strategists to strategically communicate Toptal’s narrative and drive action.
This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.
Responsibilities:
- Help lead Toptal’s growth product content strategy across Toptal’s public site.
- Continuously elevate the quality of product copy, making sure it is backed by credible facts, conveys clarity of thought, and is compelling and action-inducing for an intelligent, driven audience in alignment with Google’s E-A-T (expertise, authoritativeness, trustworthiness) guidelines.
- Work seamlessly with the Growth Product and SEO teams to ensure that growth principles are applied to all UX and product copy.
- Ensure that content adhered to conversion best practices and is maximally optimized for SEO performance, particularly in regards to target keyword and subject inclusion.
- Write, edit, and test all copy on Toptal’s site, platforms, and portals to exceptional UX, E-A-T, growth, and SEO standards.
- Use data to ensure all produced and edited product content leverages the maximum known and measurable context of the audience’s journey, the success metrics for the content, and the SEO ranking optimization of the content.
- Collaborate with Product Designers and Growth Product Managers to ensure that UX writing and content is tailored to achieving the specific key results associated with the given project.
- Work with UX Research to test and iterate on micro-copy within the product to improve conversion.
- Develop content tailored to Toptal’s various audiences, including Clients and Talents.
- Define and apply product copy standards, ensuring that all users have a clear, consistent, and compelling experience.
- Contribute copy to the development of clear and concise product specs.
- Provide leadership, direction, and mentorship to other UX writers. Educate cross-functional partners on the role of UX writing and content strategy in the product development process.
We’re looking for a candidate who is:
- Growth-oriented: You are inspired by the challenge of writing authoritative content that in turn, is designed to inspire positive action and intent while using the specific language and SEO keywords that the audience is searching for.
- Versatile: You are comfortable handling a wide variety of topics (Engineering, Design, Technology, etc.) and can apply E-A-T, SEO, and conversion best practices across all of these topics.
- Organized: You are a capable multitasker, able to manage workflows, good at sticking to timelines, and willing to set expectations around deliverables.
- Proactive: You are motivated, willing to chase down the information you need when you need it, and are not easily dissuaded when obstacles get in your way.
- Detail-oriented: You sweat the details, leverage data, are comfortable working with a style guide, and take great pains to ensure your copy is clean before you hand it off.
In the first week, expect to:
- Onboard into Toptal.
- Integrate yourself into the Growth Product team by meeting with each member individually.
- Immerse yourself in your first growth product and UX content project.
In the first month, expect to:
- Meet other teams across Toptal that you’ll work with.
- Complete several content projects and get a better feel for the type of work you’ll be doing.
- Clarify and pressure-test different processes and workflows you’ll use when collaborating with other functions.
In the first three months, expect to:
- Become fully integrated into Toptal.
- Have completed several initiatives that you’ll be proud of.
In the first six months, expect to:
- Strategize how to scale the work you do as Toptal grows.
- Have helped launch a new app and other exciting product features and enhancements.
In the first year, expect to:
- Be seen as an integral member of the Growth Product team at the company for all things related to the UX copy on Growth Product and on E-A-T and SEO standards in UX copy generally, while pushing the limits of what people believe is possible in regards to quality, and consistently upleveling them.
Requirements:
- Bachelor’s degree in English, Journalism, Human-Computer Interaction, or equivalent practical experience.
- 5+ years of experience working as a UX Writer and/or Product Content Strategist for digital products.
- A strong creative mind and a consistent track record of connecting UX content strategies to business growth objectives.
- A passion for inspiring confidence and trust in users through product copy.
- A deep knowledge of SEO content tactics and best practices.
- Ability to think about and write product content focused on nuanced technical concepts relevant to development, design, and finance and liaising with SMEs in these fields to produce content. Technical writing experience is a plus.
- Experience working with an in-house growth product team, including working with UX/UI Designers and information architecture, to achieve product success collectively.
- Ability to work with partners to understand detailed requirements and build copy flows for complete user experiences that meet stakeholder needs and vision.
- Outstanding clarity of thought in communication and analysis, and the ability to explain complex user experiences in simple terms.
- Ability to visualize strategic product solutions and bring them to life with copy.
- You must be a relentless, creative problem solver who is unwilling to compromise on the clarity and impact of copy.
- Strong understanding of the components of compelling, action-inducing communications.
- Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
- You must be a world-class individual contributor to thrive at Toptal.
The US-based salary range for this full-time position is $90,000 – $140,000 per year. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the US-based salary range does not include the value of Toptal’s benefit offerings. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan with employer matching contributions; medical, dental, and vision insurance plans in which Toptal pays 100% of the premiums for an employee’s coverage; basic life insurance coverage; short-term and long-term disability coverage; flexible spending accounts, including dependent care and health savings accounts, access to telehealth virtual doctors, an employee assistance program, and flexible paid time off.
APPLY HERE
by Ronald Barron | Mar 13, 2023 | Uncategorized
Job Description
Title: GTM Technology Manager
Location: Remote, USA
What makes ThoughtSpot a great place to work?
To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through diversity (balance-for-the-better) and inclusion.
What is the role?
GTM Technology Manager
Are you looking to join one of the fastest-growing analytics companies in the world? Have you mastered the art of Sales technology administration, or were you a top-performing SDR with an operational mindset? We are looking for someone to own the Sales tech stack, and ensure that we’re maximizing the value of these tools. In this role, you will also be the go-to person for tech related issues, making sure that no question goes unanswered. You’ll be responsible for building documentation and training materials, working closely with the Sales Enablement team. You will foster the relationship with vendors, implement best practices, and ultimately make our reps more successful.
What you’ll do:
- Develop and own the vision, strategy, goals, and administration of Outreach, Gong, LinkedIn Sales Navigator, and ZoomInfo.
- Tactical execution of strategy with People.ai, 6Sense, Qualified, and others.
- Work with the Sales and Marketing teams to build high-performing Outreach sequences based on personas and marketing assets.
- Create a system to A/B test email content for consistent improvement.
- Troubleshoot issues with individual reps, closing tickets out with a smile.
- Own the reporting with regard to usage and effectiveness of these tools.
- Develop and maintain training and onboarding materials to make every rep successful with technology.
- Maintain integrations amongst various tools, and between those tools and Salesforce.
What you bring:
- Knowledge and experience of how to administer Sales tech.
- A service mindset, delighting stakeholders (reps) when interacting.
- A laser-like attention to detail, not letting anything slip or slide.
- Experience with B2B SaaS companies preferred – Exceptional written and verbal communication skills.
- Passionate and relentless about implementing best practices.
- Strong collaborator with the ability to work within teams and cross-functionally.
- Ability to manage multiple projects and communicate progress against milestones clearly in a high-growth environment.
- Ability to work with vendors to define strategy and drive tactical implementation and management of a program.
- Data-driven decision-making; understanding of key usage metrics, and a track record of improving them.
#LI-MS5
#LI-Remote
ThoughtSpot for All
Building a diverse and inclusive team isn’t just the right thing to do for our people, it’s the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.
We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees, or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.
About ThoughtSpot
ThoughtSpot is the Modern Analytics Cloud company. Our mission is to create a more fact-driven world with the easiest to use analytics platform. With ThoughtSpot, anyone can leverage natural language search and AI to find data insights and tap into the most cutting edge innovations the cloud data ecosystem has to offer. Companies can now put the power of their modern data stack in the hands of every employee, extend the value of their data to partners and customers, and automate entire business processes. ThoughtSpot’s web and mobile applications improve decision-making for every employee. With ThoughtSpot’s developer-friendly platform, customers can also embed consumer-grade analytics into their SaaS offerings or build entirely new interactive data apps that engage users and keep them coming back for more. Organizations like Walmart, BT, Daimler, Medtronic, Hulu, Royal Bank of Canada, Nasdaq, OpenTable, Workato, and Nationwide Building Society rely on ThoughtSpot to transform how their employees and customers take advantage of data.
APPLY HERE
by Ronald Barron | Mar 13, 2023 | Uncategorized
Job Description
Title: Associate Support, Technical Account Management
Location: Remote – US
The Basics:
At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support TAM’s work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Support Manager.
As an Associate Support TAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
What You’ll Do:
Solving customer issues by:
- Triaging, managing and solving reported customer issues and cases.
- Assisting customers with Tanium platform/module upgrades
- Working with other Support TAM’s to assist with their assigned cases
- Able to work flexible shifts and on-call schedules to ensure availability for customer issues
Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert.
- Testing Tanium and providing feedback to Engineering teams on how we can improve the overall customer experience
- Participating in Technical panel interviews for STAM candidates as needed
We’re Looking For:
Education
- Associates degree required
- BS degree in Computer Science, MIS, or related field
Experience and Skills
Must Haves:
- 1-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming – or previous Tanium experience.
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
- Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
- Aptitude for comprehending complex troubleshooting.
- Good judgement: understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time.
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues.
Good to Have:
- Prior customer/technical support experience and knowledge
- Hands-on Tanium experience.
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.).
- Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.).
APPLY HERE
by Ronald Barron | Mar 10, 2023 | Uncategorized
Job Description
UX Designer
United States – Remote OK
Full-Time
SponsorUnited is the leading global sports and entertainment intelligence platform, delivering real-time trends and on-demand research that provide invaluable insights. With 1.1 million sponsorship and media partnerships and 250,000 brands and properties across sports, entertainment, media and talent in one SaaS database. SponsorUnited enables brands, properties and agencies to partner more effectively. With team members and clients in over 25 countries, SponsorUnited is growing fast and excited to expand our team.
Role-UX Designer
SponsorUnited is seeking a UX Designer who will design user flows, wireframes, and build user prototypes for the SponsorUnited platform. This position is a remote role and reports to the Chief Operations Officer.
Responsibilities:
- Collaborate with product managers, engineers, and cross-functional stakeholders to understand requirements, and provide creative, thoughtful solutions
- Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, and/or high fidelity prototypes
- Ability to lead and ideate products from scratch and improve features with a user-centered design process
- Uses a variety of qualitative and quantitative analysis techniques to continually improve the user experience
- Analyzes data, and client feedback in order to make critical design decision
- Coordinate with marketing team to ensure consistent look and feel and standard design elements across the product and company
- Advocate for the prioritization of design centered changes, refinements, and improvements
- Participate in special projects and other duties as assigned
Qualifications:
- 5+ years experience designing user flows, wireframes, and building user interface mockups and prototypes for SaaS web platforms
- Portfolio highlighting multiple projects and your direct contributions, featuring user-centered design work with emphasis on data visualization, information graphics
- Experience working with cross-functional teams (including product management, technology, and marketing, in an agile development environment
- In-depth experience designing for mobile with a focus on delivering engaging user experiences
- Advanced degree, training, or certifications in UX design, interaction design, HCI, of related design fields preferable
- A passion for creating great user interfaces that solve real user problems while serving business needs
APPLY HERE
