Job Description
Senior User Experience Researcher, Commercial and New Markets
locations US Remote
time type Full time
job requisition id JR105699
Ready to be a Titan?
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real-world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers, and thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features monthly. We measure our success based on our customer’s success. We strive for real impact.
We are looking for a talented Senior User Experience Researcher to support the execution of qualitative and quantitative studies that will improve the user experience for ServiceTitan’s products focused on the commercial and new market space. This person will work closely with other researchers, designers, and product managers to support the delivery of insights about the user experience. The Senior User Experience Researcher needs to be innately curious, passionate about user research and testing of all types, and an organized and creative thinker eager to learn. They must also be open to exploring outside the box and innovative research and recruiting techniques to succeed as a member of our growing Experience Design team.
What you’ll do
- Conduct high-value generative and evaluative research on high-profile product initiatives
- Develop Jobs to be Done for New Market customers.
- Lead field research initiatives in the Glendale CA area
- Become an expert on people and problems relevant to specific product domain areas
- Generate actionable insights on people and problems relevant to specific product domain areas
- Measure how well the product area meets user needs and uses data to influence product features, functions, and design priorities.
- Facilitates knowledge of problem space within their product area
- Prioritizes research questions aligning with product team/ area goals, focusing on the most impactful research.
- Triangulate insights from multiple sources to influence the overall vision and roadmap for a product area.
- Create a research strategy by aligning with product area goals and focusing on the most impactful research
- Mentor other UX Researchers as they execute the research strategy
- Partner with Product Designers and other team members to coach and support the planning, execution, and analysis of usability studies, both with customers through on-site (when available) or remote sessions and with internal subject matter experts, including scheduling, hardware, and software, etc.
- Work with internal recruitment channels, identify recruiting requirements, write screeners, and work closely with recruiting partners across various departments to obtain appropriate users for usability studies.
- Establish processes for integrating research into Product and Design decisions and how UX research interacts with Product Design, Product Management, Service Design, and other teams.
What you’ll need
- 5-8 years of demonstrated experience collaborating on new products or features from conception to launch
- 5-8 years of demonstrated experience conducting field research
- Demonstrated experience in working with Jobs to be Done frameworks
- 5-8 years of demonstrated experience working on B2B in the SaaS or enterprise space.
- Demonstrated experience leading strategic research that results in high-impact product roadmap decisions
- Expert understanding of research methodologies and the ability to select the best method for a given task
- A strong portfolio of research deliverables that align with business objectives and deliver actionable insights that directly impact decision making
- Experience collaborating effectively across functions and teams
- Degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or related field, or equivalent practical experience
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $113,000 – $162,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.