Customer Support Representative

by | Mar 31, 2023 | Uncategorized

Job Description

Title: Customer Support Representative

Location: Remote – US

Branch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.

Come join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

We’re looking for a high-empathy, self-motivated Customer Support Representative to join our support team at Branch.

Responsibilities include, but are not limited to:

  • Receive inbound email, form, chat and phone requests from clients and help to resolve their issues according to policy
  • Use customer support software to resolve issues including Zendesk, Slack, Jira, Confluence, and internal troubleshooting tools. (training will be included on these tools)
  • Empathize with customers that are experiencing issues, and help them navigate our app to their satisfaction.
  • Identify, troubleshoot, and communicate emerging trends and patterns in worked issues
  • Navigate internal and external documentation and resources to provide world class service.

Qualifications:

  • Previous customer support or service experience required.
  • 1-3+ years experience with a support ticketing system – Zendesk preferred, competitors such as Salesforce Desk.com, Kustomer, Jira Service Desk, FreshDesk, LiveAgent, etc OK
  • Clear Communicator – customers leave interactions with zero confusion
  • Problem Solver – Ability to identify and troubleshoot issues
  • Coachable – Open to feedback and can show improvement
  • Bilingual, Spanish-speaking – a plus

Benefits:

  • Remote-first work culture (domestic USA)
  • Branch-paid medical, dental, and vision insurance
  • Equity
  • 401k
  • Paid time off
  • Paid company holidays

APPLY HERE

Senior Web Marketing Manager

by | Mar 30, 2023 | Uncategorized

Job Description

Title: Sr. Web Marketing Manager – Remote

Location: Remote, USA

Personal development and becoming the best you are is all about growth and exploring new skills and opportunities both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

As Senior Web Marketing Manager, you will work as part of an innovative digital marketing team to own the Accruent web presence ( Accruent.com, EMSsoftware.com, Website.maintenanceconnection.com and international sites), the customer journey, UX and publishing tasks of these websites.

We are looking for someone who identifies as a doer and is comfortable working cross-functionally within the marketing team and beyond, project manages all web projects, gathers and delivers marketing requirements to developers, run the scrum calls, and be the point of contact for anything related to Accruent marketing websites.

Key Responsibilities:

  • Own Accruent web presence, driving experience and conversion funnels that align with the customer journey
  • Manage and build website strategy; create roadmaps, documentation and scalable processes to grow team and streamline web experience
  • Work collaboratively with developers, digital demand gen manager, content marketing team, brand team and other stakeholders to move projects forward and drive progress toward identified goals
  • Managing all publishing requests and delivering them within the identified SLAs, including making edits on CMS (Drupal), creating landing pages and making layout changes
  • Translate the needs of the marketing team to efficient and detailed user stories; be the bridge between marketing and developers
  • Run daily standup, project manage the deliverables, prioritize the tickets and manage releases with the help of our lead developer
  • Proactively seek out and identify new opportunities to generate leads within the website including but not limited to personalization tools, chatbots, ROI calculators, and interactive tools with the goal of increasing conversion rate and user experience

Requirements:

  • 6+ years of experience working in B2B web marketing team
  • Good understanding of content management systems (CMS), marketing systems, attribution models and processes, Google Analytics, and other web technology infrastructure
  • Be comfortable troubleshooting the website and constantly improving the User Experience of the website
  • Excellent project management skills with proven record of project delivery within the identified time and resources
  • Understanding of scrum and sprint and being able to run daily standups, sprint prioritization and retrospective calls
  • Experience creating and documenting technical business requirements for new project features, CMS and web experiences
  • Having a creative mind with the ability to use data-driven insights to generate results
  • Strong written and verbal communication skills and stakeholder management skills
  • Ability to manage a dynamic, fast-paced environment with strong capabilities of planning and managing short-term and long-term projects
  • Must have a positive mindset and get stuff done attitude
  • Be a team player, be proactive and take full ownership of projects and results
  • Organized with strong attention to detail

Preferred Skills:

  • Full understanding of publishing on Drupal CMS platform
  • Experience with marketing automation platforms such as Marketo, and CRM such as SalesForce
  • Hands-on experience with Google Analytics, Data Studio, chatbot solutions, and Google Tag Management
  • HTML, CSS or web development experience

Please Note:

  • This job does not require travel domestically or internationally,
  • This is a full-time, exempt opportunity.
  • Relocation will not be considered for this position.
  • At this time, visa sponsorship is not available.

The salary range for this position is $83,800 – $155,600. This position is also eligible for a bonus as part of the compensation package.

APPLY HERE

Salesforce Developer

by | Mar 30, 2023 | Uncategorized

Job Description

Salesforce Developer

Remote

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we’re searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are looking for a Salesforce Developer who will help in development of our Salesforce solution. The Salesforce Developer will work closely with our Product Management and Core Engineering teams as well as other internal and external stakeholders to ensure the solution stays in line with needs of the business as well as provide recommendations for continuous improvements and system efficiencies. The Salesforce Developer will be responsible for custom coding using Apex, LWC, dataloads/integration, design roadmap, and managing the Salesforce SDLC.

Roles and Responsibilities

  • Hands-on lightning development experience with Salesforce configuration, Apex classes and triggers, SOQL/SOSL, Aura, and Lightning Web Component (LWC)
  • Understand and implement integration APIs (REST/SOAP) to communicate with internal/external components
  • Recommend, design, implement, test, and deploy solutions utilizing various Salesforce architectural components utilizing Apex code, Web Services, etc.
  • Test and QA functional changes with a Salesforce scratch org
  • Translate technical concepts and conduct complex interpersonal interactions often involving moderately to highly complex or technical topics
  • High availability for error resolution and technical support at tier 2 and tier 3 levels
  • Ensure compliance with regulations and internal security policies

Basic Qualifications

  • Bachelor’s degree in Computer Science or technical area or related work experience
  • 2+ years of Salesforce.com Developer experience
  • Salesforce Certifications (1+ required, developer certification strongly preferred)
  • Strong knowledge of consuming APIs (SOAP, REST)
  • Experience with SFDX, Git source control, CI, CD is a plus
  • Experience managing projects, timelines, people within a software or SaaS company
  • Self-motivated with the ability to work independently and as part of a team
  • High motivation – will do whatever it takes to ensure customer and company success
  • Strong interpersonal and written communication skills

Preferred Skill Requirements

  • 1+ Salesforce Admin/Developer Certification is preferred
  • Technical writing or professional business writing experience is preferred

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business.

We offer:

  • Using the latest cutting edge technologies and the ability to contribute in a variety of different ways
  • Make your mark on how the business works by understanding systems, data and providing insights
  • Be a part of a growing company!
  • Flexible personal time-off
  • Considerable employer contributions for health, dental and vision programs
  • 401(K) match
  • Merit advancement opportunities
  • Career development & training

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

  • Considerable employer contributions for health, dental, and vision programs
  • Hybrid work models
  • Generous PTO, paid holidays, and paid parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.

APPLY HERE

Product Manager – Artificial Intelligence

by | Mar 30, 2023 | Uncategorized

Job Description

Title: Product Manager, Knowledge Graph

Location: US Remote

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 305,000 neighborhoods across 11 countries.

Meet Your Future Neighbors

At Nextdoor, AI is one of the most important teams we are growing. Our mission is to accelerate the cultivation of a kinder world with data-driven intelligence. We are transforming our product through personalization, and driving major impact across different parts of our platform including newsfeed, notifications, ads relevance, knowledge graph, connections, search, and trust. We are looking for a product manager who believes in AI, particularly knowledge graph (KG) and the power of the local community to empower our members to make their communities great places to live.

The Impact You’ll Make

As a Product Manager in the AI Org, you will partner closely with machine learning engineers, data scientists, product engineers, researchers, and fellow product managers to define the technical architecture and data schema for our first knowledge graph. The Nextdoor Knowledge Graph work is central to the success of our business and will impact our content relevancy and ranking, ads targeting, and neighbor and business suggestions. This work is also central to our commitment to build a kinder world, as having high-quality content understanding allows us to reduce exposure to low-quality or toxic content.

One of the unique assets at Nextdoor is its massive local neighborhood graph. A knowledge graph on top of it is the foundation of our product and ecosystem and part of our 5 year strategy.

Your responsibilities will include:

  • Leading the Knowledge Graph (KG) product at Nextdoor to establish a strategy and roadmap for all key elements of our KG, including but not limited to taxonomy, content understanding, user understanding, and standardized data services
  • Partnering with all stakeholders (i.e. Product, Engineering, and AI across Growth, Engagement, Revenue, and Vitality pillars) to integrate KG into key products and accelerate product growth
  • Help inform our broader product strategy in partnership with other product leaders, to ensure we are designing features in a way that allows us to derive the right signals and information to help connect neighbors and community members to each other and to information they value

What You’ll Bring To The Team

  • 8-10+ years of relevant product management experiences in building data product and services, preferably knowledge graph related
  • Strong product leadership and influencing skills
  • Strong track record of shipping horizontal platform products
  • Strong analytical thinker in order to interpret data, thoroughly analyze results, and drive to critical outcomes and success
  • Experience defining requirements and prioritizing implementation timelines
  • Excellent written and communication skills especially to senior executives
  • Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $147,000 to $241,000 on an annualized basis, or potentially greater in the event that your ‘level’ of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications. We have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision and provide a OneMedical membership for concierge care.

APPLY HERE

Director of Implementation and Data Services

by | Mar 30, 2023 | Uncategorized

Job Description

Title: Director of Implementation and Data Services

Location: Anywhere in the United States

About Amino

We believe that healthcare should be intuitive and accessible to everyone, and we’re dedicated to making this vision a reality.

The healthcare system and employer-sponsored health plans and benefits can be complex and difficult to navigate, leaving individuals feeling overwhelmed and confused. At Amino Health, we recognize this challenge and have developed an intuitive healthcare navigation platform that helps individuals find covered healthcare providers and facilities and make more informed healthcare decisions by providing transparent information on the cost and quality of care.

We believe that healthcare should be intuitive and accessible to everyone, and we’re dedicated to making this vision a reality.

The healthcare system and employer-sponsored health plans and benefits can be complex and difficult to navigate, leaving individuals feeling overwhelmed and confused. At Amino Health, we recognize this challenge and have developed an intuitive healthcare navigation platform that helps individuals find covered healthcare providers and facilities and make more informed healthcare decisions by providing transparent information on the cost and quality of care.

Amino Health serve’s two distinct stakeholder groups: self-insured employers and the third-party healthcare payers and benefits administrators that support them. As the Director of Implementation and Data Services, you will play a crucial role in leading the implementation and rollout of Amino’s healthcare navigation platform ensuring successful onboarding, launch, data exchange , and ongoing support. This is an exciting opportunity for a subject matter expert in employer-sponsored health plans who is passionate about improving the healthcare consumer experience and ready to apply their expertise

As the Director of Implementation and Data Services you will….

  • Hire, mentor, and grow a high performing professional services team focused on implementing new partners and customers.
  • Lead a team of Data Services professionals that are responsible for the initial setup and configuration of technical onboarding tasks and ongoing data exchange.
  • Stay curious, challenge the status quo, and lead process improvements that will enhance the customer experience during onboarding and annual benefit plan renewals.
  • Ensure timely and effective communication with customers during the implementation process.
  • Continually evaluate the current tech stack and drive new initiatives to improve the team’s efficiency and the customer experience.
  • Maintain strong relationships with customers and act as a trusted advisor throughout the implementation process and beyond
  • Analyze customer data to identify opportunities to optimize the implementation process and improve outcomes.
  • Develop and manage implementation budgets, capacity plans, and schedule.
  • Collaborate with the product development team to identify and implement new features and functionalities to meet customer needs.
  • Lead post-implementation reviews to assess customer satisfaction and identify areas for improvement

Requirements for Consideration

  • Deep understanding of regulations, systems and operations with B2B and B2C products related to healthcare management or employer sponsored health plans
  • Prior experience leading teams responsible for healthcare EDI (Electronic Data Interchange)
  • Experience leading cross-functional teams in a healthcare implementation or consulting setting
  • Excellent communication and relationship-building skills
  • Ability to manage budgets and timelines for implementation projects
  • Self-starter, comfortable with ambiguity
  • Knowledge of healthcare industry trends and related topics

We offer

  • We’re committed to helping you achieve your best work in a supportive, growth-oriented environment. We have seriously big goals, and expectations are high and we’ll equip you with the tools and resources you need to be successful.
  • Expected base salary: $175k to $200k plus standard company benefits and a generous option grant.
    Amino values transparency and has included the reasonable estimate of the base salary range for this full-time role at any approved US location. Individual pay is determined by a range of factors, including job-related skills, experience, relevant education or training, licensure or certifications, and other business and organizational needs. Amino does not typically hire at or near the top of a salary range.
  • We offer full-time employees 100% paid employee healthcare premiums; dependent premium coverage depends on the plan.
  • 401(k) and FSA programs
  • This position, like all roles at the firm, will have a good deal of autonomy. We’re a remote-first team and have designed our culture for a balance of synchronous and asynchronous work with people operating from all over the country. To support your remote office, we provide every new Amino with a generous office set-up allowance plus a monthly stipend for internet/phone.
  • PTO is non accrual and we expect Amino’s to take a minimum of 15 days a year.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We know the reputation and track record that the tech industry has, and work hard to be exceptional in this regard.

Our Culture

We are a small team who believes that success is a group activity. You should expect to learn from everyone at Amino, and be excited to share your knowledge. You will play a big part in influencing the shape of the product and be empowered to provide your thoughts and ideas.

We believe in collaboration, respect, and curiosity. We believe in having a growth mindset, and have a passion for solving problems that have never been faced before. Everyone’s input is valued, be it about code, data models, business models, or product ideas.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We know the reputation and track record that the tech industry has, and work hard to be exceptional in this regard.

APPLY HERE