Product Support Specialist

Job Description

Product Support Specialist (Contract)

Support | 100% Remote within the US | Contract | From $20.00 to $24.00 per hour

JOB DESCRIPTION

Finalsite is the preferred website, communications, enrollment, and marketing platform of more than 7,000 schools and school districts in 119 countries around the world. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

We are looking for a team member who is committed to excellence and passionate about helping clients. The ideal candidate will have a broad range of web technology and communication skills, but be able to become an expert in key areas. This is a customer facing role, so strong written and verbal communication as well as a desire to help is essential.

This is an entry-level, contract position in a motivating, supportive and fast-paced environment, with the potential to evolve into permanent, full-time employment. Our company is headquartered in Glastonbury, Connecticut and this role is open to local as well as remote candidates in the United States.

LOCATION

100% Remote – Anywhere within the US

RESPONSIBILITIES

  • Support our awesome clients via ticketing system, phone, and social media in a timely manner
  • Provide support, training, and implementation assistance for our Content Management System, Learning Management System, and suite of products
  • Troubleshoot, investigate, and create detailed bug reports and product enhancement requests.
  • Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
  • Stay up-to-date on new product features and improvements.
  • Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service

QUALIFICATIONS AND SKILLS

  • Experience/knowledge of basic internet concepts and technology such as use of web-authoring/CMS software, browsers, digital media, web design/graphics, social networking/media, email processes, HTML, CSS, JavaScript, DNS, SEO, Google Analytics, etc.
  • Associate’s or Bachelor’s degree, or commensurate experience.
  • Prior customer service or technical support experience preferred, but not required.

COMPETENCIES REQUIRED

  • Able to react and adjust quickly to changing conditions.
  • Excellent communication skills; able to communicate effectively and articulately in writing and orally.
  • Strong customer focus with the ability to maintain effective working relationships internally and externally and relate well to people from diverse groups.
  • Ability to work in a fast-paced environment and juggle multiple priorities.
  • Solid problem solving skills with the ability to think quickly and creatively when required, assess a situation and make a sound decision.
  • Solid listening, organization, attention to detail, and priority setting skills.
  • Ability to work and produce in a team environment when required as well as being able to work without supervision.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States are required to obtain (and retain) employment with Finalsite.

APPLY HERE

Senior Data Analytics Engineer

Job Description

Senior Data Analytics Engineer

REMOTE /

PROFESSIONAL SERVICES – PROFESSIONAL SERVICES /

FULL TIME

/ REMOTE

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

We are looking for an Analytics & Data Engineer to continue to build Elevate data products to support clients with Supply Chain Operations and build data products for Summit Analytics customers. We are a small, specialized, and nimble team that are motivated to create actionable data products – this role will be critical to the future success supporting our customers. The ideal candidate excels at understanding the business value of data applications while also has a deep understanding of data infrastructure and engineering to create reliable and scalable products. This role will partner closely with Product, Program Management, and the other members of the Analytics team.

What you will do:

  • Help administrator and own the data infrastructure of Elevate, including Google Cloud Platform environment, all integrations, and cloud data warehouses (Snowflake, GCP)
  • Develop integrations from production applications into BigQuery / Snowflake
  • Develop scalable / repeatable data models with SQL / DBT
  • Build and manage networking infrastructure for Elevate, inclusive but not limited to site-to-site VPNs to establish integrations to client’s on-prem data sources
  • Write and maintain documentation of technical architecture
  • Help with security related efforts, inclusive of IAM access rights, managing service accounts, and implement solutions as needed. Assist with SOC2 Type-2 compliance reviews
  • Create new Looker models and blocks for Elevate modules
  • Help with end-to-end development efforts for Summit Analytics consulting engagements

About you:

  • Minimum 2+ years data engineering / infrastructure experience
  • Proficient in SQL and Python
  • Experience with Looker, DBT, and cloud warehouse technologies
  • Experience with OMS, ERP, WMS systems a plus
  • Experience with Parcel APIs, Parcel Financial Data and EDI feeds a plus
  • Effective problem-solving skills and a desire to solve business challenges with data
  • Ability to communicate effectively to multiple key stakeholders.
  • Cloud security & networking experience preferred

What We Offer:

  • Comprehensive medical, dental, vision, and life insurance
  • Competitive compensation package and equity
  • 401(k) match
  • Monthly work from home stipend of $50 net
  • Flexible work schedule and paid time off
  • Collaborative culture with a supportive team
  • A great place to work with unlimited growth opportunities
  • The opportunity to make massive contributions at a hyper-growth company
  • Make an impact on a product helping ship millions of packages per day

APPLY HERE

Software Engineer III

Job Description

Software Engineer III

Location: Fearless HQ or Remote

Fearless is looking for a Software Engineer III to add to our diverse team of 250+ employees (and counting!).

What you’ll be doing

We’re looking to change the world by building software with a soul, and we want your help.

The Software Engineer III leads the development, maintenance, and enhancement of complex software systems that solve customer and user problems. This role brings detailed understanding of the nuances of software development, and depth in a variety of languages, paradigms, technologies, and frameworks to effectively contribute in a wide array of different projects. Software Engineer IIIs are experts in digesting complex tasks and business requirements and aligning a group around an implementation. They are responsible for the smooth delivery of maintainable systems by establishing effective team processes.

We are looking for a senior Software Engineer to join the Department of Energy CEJST project team. This team is tasked with making updates to the CEJST which provides important data about communities experiencing undue cliemate and environment-related burden. The tool needs to make the data accessible and provide a positive user experience for federal agency staff to better advocate for environmental justice.

A team member in this role, will be successful if they are proficient with:

  • JavaScript/React, Python, AWS/Poetry/S3, USWDS, Github, Mapbox and Google Analytics.
  • Experience with developing accessible data tools.

We need your coding and leadership skills! What other skills will help you succeed at Fearless? Glad you asked! We’re excited about candidates that:

Responsibilities and Contributions

Organizational and Leadership Role

  • Synthesizes business requirements and objectives and drives the development of solutions.
  • Collaborates with talented designers, product managers, and fellow engineers to plan and build new features.
  • Coaches and mentors others to develop their professional skills.
  • Drives all phases of the development lifecycle from task creation to production deployment of new code.

Functional Role

  • Designs and implements effective, secure software solutions that meet the business and technology requirements of the project.
  • Articulates business needs and translates them into technology solutions.
  • Creates technical processes that create testable and maintainable software with minimal technical debt.
  • Troubleshoots technical issues in application and infrastructure code.
  • Develops and implements plans for the continuous improvement and evolution of the software system.
  • Identifies opportunities and articulates suggestions to improve the technology strategies beyond the scope of a team or project.
  • Reviews other developers’ code and provides specific, constructive feedback.
  • Demonstrates deep knowledge of products/workflows within the businesses they support.

Essential Skills, Experience, or Competencies

Must-Have Skills

  • Expert in web-development including front-end (browser) and back-end (server) including UI components, client-server integrations, APIs, and data persistence.
  • Ability to discuss abstract software development concepts like single-responsibility, cohesion, data immutability, and other paradigm appropriate design patterns.
  • Demonstrated interest in and ability to learn new systems and technology quickly.
  • Expert in at least one programming language like Node.js, Python, Go, Java 8+, Ruby, etc.
  • Proficient with the industry-leading framework(s) for the programming language expertise (Express.js, Gatsby.js, Django, Flasks, Rails, Spring.io, etc).
  • Proficient with important libraries and technologies in the ecosystem of programming language expertise.
  • Proficient with HTML, Javascript and ability to quickly translate designs into CSS implementations.
  • Proficient with at least one front-end technology like React, Angular, Vue, Ember, Backbone, Svelte.
  • Proficient with building applications in containerized development environments.
  • Expert in with advanced git commands like rebasing, squashing, and cherry-picking.
  • Ability to assist other engineers with source code management in git.
  • Ability to discuss technical tasks and team process topics with team members.
  • Basic understanding of container orchestration technologies like Amazon ECS and Kubernetes.
  • Basic understanding of serverless concepts and frameworks like Serverless.com and AWS Lambda.
  • Basic understanding of cloud platforms like AWS.
  • Basic understanding of software infrastructure including network, compute, and data storage resources.
  • Basic understanding of securing systems on the application, network, and infrastructure layers.
  • Ability to operate and manage work, strategically reason, and build relationships and influence others.

Icing-on-the-Cake Skills

  • BS/MS/MEng in Computer Science, Information Systems, Information Technology, Mathematics, Electrical Engineering, Computer Engineering, or similar technology-related degree.
  • Experience working with government or large industry clients.
  • Holds a current AWS Certified Developer Associate, Solutions Architecture Associate, or Solutions Architect Professional or similar certification in another cloud platform.
  • Holds a current Certified Scrum Master certification.
  • Holds a current CompTIA Security+ certification.

At Fearless, we believe in sharing knowledge, fresh perspectives, and unique interests as individuals and as a company, so we’re also interested to know what makes you tick. We want to know where your interests and passions lie so we can all grow together.

What Else You Should Know

Compensation and Benefits:

Our people make us who we are. We believe that every member of the Fearless team has something to share, and we value the unique viewpoint you’ll bring to our community. But we value your community, too, so we offer fulfilling work that stays in balance with the rest of life. Because everyone has different needs, desires, and goals, our benefits offer the choices and flexibility that our team members need to live well and succeed. Here are a few highlights of our benefits package:

  • Flexible schedule
  • Family-friendly workplace
  • 14 days of PTO allowance (not accrued so you get it up front!) PTO + 8.75 days sick leave + 11 federal holidays + your birthday off!
  • 100% coverage of the employee-only premium for HSA, HMO, or PPO plan and Employee Wellness Plan
  • Tech, education / training, and snack allowances
  • Free parking in downtown Baltimore / public transit coverage
  • Safe Harbor 401(k) plan with employer contributions and immediate vesting

Location:

  • In-person, hybrid, and remote options are available. Our offices are located in Baltimore and Montgomery.
  • All new employees must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for the position. Reasonable accommodations for qualified exemption requests will be considered.

APPLY HERE

React Native Developer III

Job Description

React Native Developer III
Location: Remote – USA
Time Type: Full time

Job Requisition Id: R3744
Hiring Range: $83,770.00 – $104,710.00

PLEASE NOTE: The hiring range applies to US-based employment and may be higher in certain US geographic locations. Local salary structures will apply for candidates in other countries.

This career developer is responsible for the lifecycle of critical corporate-wide and customer-specific technology based products. The specialist further works with primarily third-party systems and develops necessary custom entities, ensuring components meet business requirements. At this career level, the incumbent generally works on teams that provide design, development, and services for enterprise and heavily integrated applications. He or she may coach and oversee the work of other specialists.

What will you do?

  • Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
  • Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
  • Provides application software development services and technical support for existing architecture or new deployments. Gathers requirements and develops specifications to integrate into applications. Adheres to approved standards and assists in developing new standards in software development.
  • Develops program logic for new applications or analyzes and modifies logic in existing applications. Considers and/or provides multiple options or solutions to satisfy organizational needs.
  • Codes, tests, including writing test plans, debugs, documents, implements and maintains software applications. Enhances appropriate levels of functionality through code customization and application configuration.
  • Develops strategies around existing technology products to ensure these products produce expected results and benefit to customers. Ensures that improvements are successfully implemented and impacts across the value stream and application are considered.
  • Provides complex technical services throughout the lifecycle of customer-specific technology based products. Primarily works with Cloud or Purchased applications.
  • Collaborates on cross-functional project teams as a key resource on data processes, data governance, and application systems.
  • May coach and provide expertise to other professionals and support staff in the applications development discipline.

APPLY HERE

Manager, Software Development

Job Description

Title: Manager, Software Development

Location: USA

Full Time

Summary:

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are. Visit us at pearsonplc.com We pride ourselves on our agile, customer-focused approach and are looking for a Software Development Manager who shares our passion for excellence and innovation.

About the Role:

We’re seeking an experienced Software Development Manager who has a track record of building and leading high-performing teams. As our Software Development Manager, you’ll be responsible for managing a team of talented developers and engineers to create and deliver amazing software products that our customers will love. If you’re passionate about building high-performing teams and creating innovative consumer-level software products, we’d love to hear from you. Apply today and join our team of wizards!

Responsibilities:

  • Lead and manage a team of developers and engineers to design, develop and deliver high-quality software products.
  • Ensure that the team follows best practices, coding standards and adheres to development processes.
  • Mentor and coach team members to help them reach their full potential and advance their careers.
  • Collaborate with cross-functional teams to drive product development and delivery.
  • Ensure that projects are completed on time, within budget and to the highest standards of quality.
  • Work closely with stakeholders to understand their requirements and develop solutions that meet their needs.

Requirements:

  • Hunger to create
  • At least 1-2 years of experience in managing software development teams.
  • Extensive experience in software development processes, methodologies and best practices.
  • Strong problem-solving skills and the ability to manage complex projects.
  • Excellent communication skills and the ability to work collaboratively with cross-functional teams.
  • Experience in consumer-level software product development is preferred.
  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.

Benefits:

  • Competitive salary and equity options.
  • 401k with matching contributions.
  • Health, dental, and vision insurance.
  • Remote work and flexible schedule.
  • Opportunities for career growth and advancement.
  • A fun and collaborative team environment with a focus on innovation and excellence.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $120k – $135k

APPLY HERE