QA Engineer II

Job Description

QA Engineer II

REMOTE, UNITED STATES /

GENERAL – ENGINEERING /

FULL TIME

/ REMOTE

About Us:

Captiv8 brings unrivaled audience insights and accountability to the influencer space, along with thoughtful, creative storytelling to power the most effective and memorable social content.

Captiv8 is an AI-powered global influencer platform connecting and delivering influencers, audiences, and brands at scale: We work with top Fortune brands like Verizon, Walmart, Ford, Amazon, Kraft Heinz, and many others. Captiv8’s platform features passionate influencers across Facebook, Instagram, Twitter, TikTok, Snapchat, YouTube, and other social channels with an extensive global audience reach. We offer a full stack of data-driven products and services, bringing to life powerful content that is targeted, compelling, and memorable. We have spent the last eight years streamlining branded content creation and measurement for brand marketers and agencies.

The founding team is composed of proven industry leaders who have over $1B in acquisitions, managed over $600M+ in revenue, and have taken two companies public. Their latest venture was one of the largest monetization platforms in the world for the mobile-first economy.

Captiv8 partners with credible institutions, including Social+Capital, Subtraction Capital, Launch Fund, and many others.

Your Mission:

As a QA Engineer, you are going to be a crucial part of our quality assurance initiatives. You’re going to participate in internal testing activities; work in conjunction with functional teams and product teams during the development of new features; assure the product meets quality standards; and ensure that the product gets delivered in a timely manner.

Responsibilities:

  • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive, and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts using open source tools
  • Identify, record, document thoroughly, and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Monitor debugging process results
  • Investigate the causes of non-conforming software and train users to implement solutions
  • Track quality assurance metrics, like defect densities and open defect counts
  • Stay up-to-date with new testing tools and test strategies

Requirements:

  • 2 years Proven work experience in software development
  • 2 years Proven work experience in software quality assurance
  • Strong knowledge of software QA methodologies, tools, and processes
  • Experience in writing clear, concise, and comprehensive test plans and test cases
  • Hands-on experience with both white box and black box testing
  • Solid knowledge of SQL and scripting. Experience with Maria DB or other MySQL databases, ability to write complex select queries as well as update and insert
  • Experience working in an Agile/Scrum development process
  • Upper level English

Benefits & Perks:

  • Remote 1st Company!
  • Competitive compensation & 401k program to plan for your future
  • Robust medical, dental, vision, and disability coverage
  • The coolest tech equipment and gadgets you need to be successful
  • All-encompassing parental leave program – family first company!
  • Monthly Wellness and WFH stipends
  • Generous Employee Referral Program to hire more rock stars like YOU!
  • Birthday and Work Anniversary Surprise Boxes
  • Fully Supported by Rockstar Cross Department Teams-Planning, Strategy, Brand Management, Customer Success and the best Product Team in the business!

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Production Support Technician

Job Description

Production Support Technician


Job Locations: US-Remote

ID: 2023-2190

Location Status: Remote

Position Type: Regular Full-Time


Overview

Job Summary:

We are seeking a skilled Production Support Technician with an intermediate knowledge of C# and SQL Server to provide technical support and troubleshooting assistance for our production systems. The successful candidate will be responsible for monitoring, diagnosing, and resolving issues in our production environments to ensure smooth and efficient operations.

Responsibilities

Essential Functions and Tasks:

  • Monitor production systems and applications to identify and resolve issues in a timely manner.
  • Work closely with development teams to diagnose and resolve complex technical issues.
  • Troubleshoot and resolve issues related to C# and SQL Server-based applications.
  • Collaborate with cross-functional teams to identify and implement system improvements.
  • Provide technical support to end-users to resolve production-related issues.
  • Develop and maintain technical documentation related to production systems and processes.
  • Participate in on-call rotation and after-hours support as required.

Qualifications

Education and Experience Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • At least 12 months of experience as a Production Support Technician or related role.
  • Knowledge of HL7 and other Healthcare related data a plus.

Knowledge, Skills, and Abilities:

  • Proficient in software development and testing life cycles.
  • Intermediate knowledge of C# and SQL Server.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Strong project management skills and ability to work under pressure to meet deadlines.
  • Ability to identify opportunities that drive execution of action plans to close gaps and move key priorities forward.
  • Ability to influence and gain support from stakeholders through effective communication and relationship building.
  • Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization.
  • Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately.
  • Ability to remain results oriented and work within a collaborative and dynamic high paced environment.
  • Knowledge of scripting languages such as PowerShell or Bash.
  • Familiarity with Agile and DevOps methodologies.

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ServiceNow Senior Business Analyst

Job Description

Title: ServiceNow Senior Business Analyst

Location: Remote Remote US

The ServiceNow Senior Business Analyst serves as a translator between technical teams and the customer’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which ServiceNow solutions are developed. This position works with the ServiceNow Solution Architect to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework.

This position will be working directly with customer and coworkers and must be able to communicate effectively via phone and web conferencing as many of customers and coworkers work remotely.

In addition to supporting all phases of the project, this position may also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Key Areas of Responsibility

  • Develop a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements
  • Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement
  • Document workflows and results of business analysis
  • Write stories, with acceptance criteria and functional test, in accordance to agile best practice guidelines
  • Perform functional test on each story configured
  • Assist in quality management reviews and ensures that all business and design requirements are met
  • May also assist and lead test plan development and execution
  • May also assist and develop and deliver end-user training
  • Support Organizational Change Management (OCM) efforts by providing information on the “to be” solution
  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
  • Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs
  • Decompose business problems quickly and determine the root cause and provide solution alternatives

Education and/or Experience Qualifications

  • 2 years working on the ServiceNow platform
  • 4 years of experience designing and developing process workflows and writing stories

Required Qualifications

  • ServiceNow Certified System Administrator (CSA) – Current or within 6 months of hire
  • Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
  • Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
  • Ability to effectively facilitate and lead meetings, tailoring messages to the given audience
  • Effective in evaluating information, identifying risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
  • Proven ability to elicit project and system requirements
  • Expert negotiation and persuasion skills, with the ability to enable win-win resolutions
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
  • Critical attention to detail and solid creative problem-solving skills
  • Demonstrated knowledge of the business, organization and solutions that are the back bone of the organization
  • Ability to adapt to changing conditions, strategies and organizational direction
  • Adept at question/challenge existing business assumptions and constraints
  • Demonstrated ability to understand how change will benefit the organization
  • Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
  • Proven track record of successfully supporting the needs of project team members and internal stakeholders (locally and virtually)
  • Strong working knowledge of requirements gathering software support, data mining tools and Microsoft Office applications
  • Demonstrate influence without authority
  • Ability to work in a high performing team environment
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.
  • Knowledge of ITIL
  • Ability to travel up to 10%

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or a related field
  • Certified Implementation Specialist CSM, HR, ITSM, ITBM, ITOM, SecOps or other ServiceNow certifications
  • Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification
  • Familiarity with cost/benefit and ROI data analysis
  • Ability to effectively resolve conflict with appropriate escalation

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Senior Director, Expert Services Delivery

Job Description

Senior Director, Expert Services Delivery

Location: Remote – United States

GitHub is seeking a Senior Director, Expert Services Delivery to lead our global Expert Services organization. This is a pivotal role in the Customer Success team where you will help drive revenue and customer outcomes in collaboration with our sales, partner, offerings, and programs teams. This highly visible role requires an experienced senior leader with technical acumen, professional services background, experience scaling a services team in combination with a partner delivery motion, and a demonstrated ability to lead programs at scale. Focus will be on: leading quality delivery to our customers, scaling through partners, helping develop & test out new offerings, building a strong organizational culture, collaboration with GitHub and Microsoft teams, and occasional global travel to meet with industry leaders, customers, partners, and attend events to further support the team. The role reports directly to the Vice President of Partner & Expert Services and can be located anywhere in the United States of America.

GitHub is at an exciting growth phase and we’re looking for a highly driven and passionate leader to join our team to help shape and evolve our Expert Services. GitHub helps companies and organizations succeed by allowing them to build better software together, which has never been so important to their success. Innersource and Developer Experience, along with emerging technologies like GitHub Copilot X are changing how software is created and we desire to help customers along that journey.

Responsibilities:

  • Engagement with customer executives, building trust by sharing insights about how companies can capitalize on market opportunities with GitHub
  • Lead a growing global expert services organization that include regional directors, delivery engineers, solution architects, and engagement managers.
  • Define and communicate the delivery strategy that includes both GitHub, Microsoft, and partner delivered services
  • Build a practice grounded in operational excellence, data driven, and process improvement across Expert Services
  • Work within a cross-organizational Revenue team, mobilizing the necessary people and resources, and finding consensus and mindshare in support of joint business outcomes

Required Qualifications

  • 15 years relatable experience in software delivery, professional services, services sales, consulting, service delivery partners, or Global System Integrators.
  • 5 years of experience in corporate people management leading 100+ person organizations as a third line manager
  • 5 years experience in leading services inside a software or other high tech company

Preferred Qualifications

  • Demonstrated ability to connect with, lead, and scale enterprise level technical teams and foster a collaborative, high performance culture with a focus on operational excellence in a distributed environment
  • Ability to demonstrate strong attention to detail and embody a growth mindset in a deadline-oriented, fast paced environment with competing priorities
  • Familiarity with Microsoft sales & services approaches, roles, and go-to-market strategies
  • Ability to travel when necessary (up to 25%)

Minimum salary of $122,500 to maximum $325,000.

APPLY HERE

Head of SEO – French market

Job Description

HEAD OF SEO FRENCH MARKET

SEO, MARKETING & CONTENT · LONDON (REMOTE) · FULLY REMOTE

Head of SEO| French market, Crypto vertical

*Work from anywhere on the planet! Our HQ is in London but have teams working remotely all over the world.*

Are you an established Head of SEO, with experience managing high traffic websites, looking to join a dynamic & forward thinking Affiliate business?

Looking for a flexible, remote role so you can work from anywhere in the world?

Is your entrepreneurial spirit being stifled by the restraints of your current role/business?

Are you looking to grow your skills, surrounded by people experienced in high ticket SEO niches?

If so, Finixio could be for you!

We are in the process of scaling up our SEO operation to handle our growth – both in terms of performance, and our expansion into new sites and new verticals.

The role encompasses everything one might expect from a Head of / Director level position – accountable for the overall performance, strategy and management for a group of high traffic sites. This role will report directly to the Co-Founders of the business, with the overarching goal being specific sites (Crypto sites – French market) to their next stages of development; as we improve rankings, authority, and build brands on top of what are already high performing affiliate sites. It is also vital that we create a scalable model here, as we need to create a team capable of handling new sites coming into the portfolio.

As our Head of SEO with Finixio you’ll:

  • In charge of growth strategy, management and performance of our French assets- specifically: Cryptonaute.fr and fr.cryptonews.com
  • Train, manage, develop, and potentially recruit SEO Managers and SEO Executives for your team
  • Responsible for growing traffic on websites generating six figures in organic monthly revenues
  • Working with the product team to ensure new website features & product releases are SEO friendly
  • Produce competitor and keyword analysis
  • Technical website audits and troubleshooting problem pages
  • Derive actionable insight from SEO reports (analysing key commercial pages, goal conversions in analytics, etc)
  • Help to refine & optimise link-building strategies
  • And best of all, working towards the collective goal of taking our business & your career to the next level

Requirements:

  • Strong technical SEO experience, ideally from a competitive industry. An affiliate background is a must for this role
  • Proven success developing and implementing SEO strategies with long-term results.
  • To be capable of thinking commercially but have a ‘roll your sleeves up’ mentality.
  • Experience in identifying and managing resources when needed (ie content), and can demonstrate tangible ranking and commercial growth of websites/projects.
  • Excellent written and spoken skills in the English and French language

“What’s in it for me” we hear you ask?

  • A brilliant opportunity to grow your career & work with a fun, fast-paced & growing company, prepared to let you shine
  • An entrepreneurial environment where you learn more every day (we more than welcome and support people with their own projects)
  • Build an organisation right from the “beginning”
  • Personal responsibility with a ton of autonomy
  • Truly remote working (Work anywhere in the world)
  • 33/30 free paid days
  • A budget for your professional development and ongoing learning
  • An international team with over 40 nationalities
  • Market leading remuneration and bonuses + revenue/profit shares available
  • We are on an exciting journey of growth and have other benefits in the pipeline – we just don’t like making promises until things are finalised!

A bit about us…

Based in Central London, but adopting a flexible and remote approach; Finixio is a Lead Generation and Affiliate Marketing company, building websites appealing to audiences worldwide. Our sites cover news, education, comparison and reviews, within the following exciting niches:

  • Cryptocurrency
  • Forex & Online Trading
  • Stocks & Shares
  • Personal Finance, Loans, Banking
  • Cyber Security & Software Technology
  • Casino & Online Gaming
  • Health & Nutrition

As part of a wider group, Finixio was formed in 2018 and is currently home to over 100 Websites / Brands – with more in the pipeline. It is a fantastic time to join our team of specialist digital marketers. With proven track records in our respective fields – we are well funded, highly profitable (yes, already!), and primed for significant growth.

At Finixio, we Value:

  • Entrepreneurial spirit: We take initiative and seek out new opportunity
  • Excellence: We strive for the best in everything we do
  • Collaboration: We believe the best ideas come from working together
  • Innovation: We embrace new ideas and technologies

Our Culture is:

  • Diverse and Inclusive
  • Committed to continuous learning and development
  • Focused on work-life balance and flexibility
  • Celebrate our success and learning from failures
  • Fun and supportive, where everyone is genuinely encouraged to be themselves

APPLY HERE