by Ronald Barron | Aug 2, 2023 | Uncategorized
Job Description
Title: Manager, Support Center
Location: Remote, US (Central or Mountain Time Zone)
The Basics:
At Tanium, our Support Manager fulfills a necessary role in our organization to serve our customers by leading a team of Support Technical Account Managers (STAMs) in the Tanium Support Center. The Tanium Support Center is responsible for resolving technical issues and answering technical questions that customers have in a timely manner.
With a primary focus on customer satisfaction, Support Managers ensure that their team is continually working to improve the overall experience of our customers when using Tanium.
**Candidates located in Central or Mountain Time Zones will be given preference.
What You’ll Do:
Build and manage a team by:
- Hiring, training, and managing STAMs
- Coaching STAMs to ensure the Support Center is delivering effective, timely, and professional customer support
- Managing team performance with a focus on goal-centric performance management
Improve customer experience by:
- Monitoring appropriate customer focused metrics and making adjustments as needed to ensure organizational goals are being met
- Ensuring the voice of the customer is being heard by providing and facilitating feedback to the Engineering teams on how we can improve the overall customer experience
- Keeping product quality improvement as a key focus of the team by encouraging product feedback
- Working with technical writers to ensure support cases and questions are converted into customer facing documentation allowing for self-service
- Engaging with customers both proactively and reactively to ensure the optimum customer satisfaction is being met
- Facilitating 24×7 support by ensuring appropriate follow-the-sun support and hand-offs occur
We’re Looking For:
Education
- Associate degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus
Experience and Skills
Must Have
- 5+ years of experience as a manager or manager of managers in a software support organization.
- Good Judgement; takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission.
- Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
- Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies.
- Communication; have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Anticipate blockers and delays for their work and the work of others, and communicate appropriately before requiring escalation.
- Strategic Thinking; Support Managers understand the broader corporate initiatives and how they apply to their team. They have the ability to translate strategic goals into tactical engagement/execution and they hold their team accountable for achieving these goals by prioritizing, adapting, understanding trends and using data
- Management; Support Managers have a passion for managing and leading teams. They manage with empathy, patience, and inclusiveness without compromising on achievement of business goals. They practice a high degree of discretion around sensitive employee information and matters. Above all, demonstrated mentorship of fellow technologists at Tanium, embodying Tanium’s core values, is a must.
- Leadership; proven effective leadership of a technical team. Support Managers have a deep sense of ownership, hands-on approach, are proactive, and should be highly collaborative. They seek out leadership opportunities.
APPLY HERE
by Ronald Barron | Aug 2, 2023 | Uncategorized
Job Description
Title: Product Manager – Data Product
Location: Remote – USA
At Clover Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Clover Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are hiring a Product Manager on the Clover Assistant team to be a member of a pods’ leadership triad obsessed with creating products that 1) advance our mission to improve every life and 2) deliver value to our customers. You will be responsible for owning the product lifecycle from roadmap, research, and design through development and successful landings (at Clover, we measure landings, not launches).
As a data product manager, you will partner cross-functionally with our teams to deliver products focused on improving how Clover Assistant leverages the breadth of healthcare data available and turns that data into insights for PCPs.
As a Product Manager, you will:
- Be a leader on a pod with the product triad: design, product, engineering and data science. As a healthcare product, we also deeply integrate and coordinate with our clinical teams (MDs, NPs, RNs, MAs, coders, billers, etc).
- Focus on identifying and solving the highest impact areas both for our users and our business simultaneously.
- Be the subject matter expert on the pod for all things relating to our user, business, and industry.
- Iteratively improve the product, finding ways to deliver customer value as early as possible in the development process.
- Articulate how the pod can measure the progress it’s making; if you can’t measure it, you can’t describe how you’ve moved it.
- Be accountable to outcomes of the pods, finding solutions to problems and enabling the success of the pods.
You will love this job if:
- You are passionate and driven by Clover’s mission. You are excited to create a significant impact on provider experience and through those provider experiences, improving patient outcomes.
- You want to enable the future of healthcare. Bringing value based care to those disenfranchised members often left behind in healthcare.
- You are an incredible communicator. What we’re doing is complicated. You need to know how to communicate nuances and surface the interconnections. Your communication will enable us to act as a strong team and company.
- You own outcomes. Product launches are fun, but seeing the impact of the pods work driving improved patient outcomes is what motivates you.
You should get in touch if:
- You have a minimum of 2+ years of product experience.
- You have a minimum of 4+ years experience working with data products.
- You have experience with healthcare data.
- You have experience being part of an empowered product organization.
- You are proficient with SQL, data analytics, understanding machine learning, and A/B tests.
APPLY HERE
by Ronald Barron | Aug 1, 2023 | Uncategorized
Job Description
Senior Digital Designer – Remote
Location: United States
Are you a creative thinker with a strong visual portfolio that reflects an ability to conceptualize stylish, elevated ideas? Our client is seeking a Senior Digital Designer to create visual solutions with a strong design aesthetic in layout and typography for their online channels, including website, display, social, app and email marketing. This is a 100% remote role working ET or CT hours.
Portfolio Note: To be considered for this role, candidates must have 5+ years of experience, including proven email experience, and a portfolio demonstrating expertise in digital with applications in branding, marketing and corporate communications.
You Will:
- Work on the digital design team as a cross-platform designer in support of a strong, consistent brand identity
- Help build the client’s brand across multiple platforms
- Ideate compelling ideas and developing those ideas into clear design solutions
- Collaborate with a talented team of designers and account leads
- Present concepts and creative ideas to internal teams
- Prioritize a workload of multiple projects from concept to completion
- Conceptualize and craft beautiful brand experiences that elevate the client’s brand identity
- Optimize digital images for responsive design
- Work closely with Director of Digital Design
- Approve all localized content
- Develop clean and effective graphic templates and field guides
You Have:
- 5+ years experience in digital design, marketing, advertising or a related field
- A portfolio demonstrating expertise in digital with applications in branding, marketing and corporate communications
- BFA or equivalent education in graphic design study
- Experience building designs with HTML and CSS
- Experience with enterprise Content Management Systems
- Experience working on large enterprise or organizational websites and intranets preferred
- Proficiency in Adobe Creative Suite and Figma
- Solid user experience skills
- A passion for great design
- Skills in Motion design and After Effects and/or HTML/CSS a plus
Logistics:
- Start Date/Duration: Starting Mid-August through November or December
- Hours/Week: 40 Hours/Week
- Background Check: Yes
- Salary/Rate: $40/Hour
APPLY HERE
by Ronald Barron | Aug 1, 2023 | Uncategorized
Job Description
Title: Software Engineer, ML Tooling
Location: Remote, US
Company Overview
Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.
Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.
While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling quickly and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
Additional Information
- How To Succeed at Flock Video
- Flock’s Series E Announcement
- How We Stop Crime and Protect Privacy
- Flock’s Framework
- Ethics Center
The Role
Data is the most crucial part of the Machine Learning models at Flock Safety, and obtaining accurate training data efficiently is paramount to the success of our mature and early-stage products. As a software engineer on the ML Infrastructure team, you will design and implement a set of tools that will transform our various data sources into high quality training data, as well as create APIs that allow for our customers to provide feedback that we can also learn from. You will work closely with ML researchers and engineers towards Flock’s goal of eliminating crime.
Knowledge of data science or machine learning is a plus but not required. A strong candidate for the team will either be a full-stack engineer with a good balance between frontend and backend, or an excellent software generalist.
How you’ll make an impact:
- Design and develop annotation tools for various multimedia datasets (audio, video, image, etc.)
- Developing APIs and libraries to improve the cadence of ML R&D releases
- Design testing and monitoring logic to ensure high quality annotations
- Design and develop APIs to provide feedback from our products to R&D
- Work closely with our ML researchers to support data needs for evolving projects
We’re looking for people who:
- BS/MS in Computer Science or related field, or equivalent industry experience.
- 3+ years experience building complex data-rich web applications
- Proficient experience with Python and Django
- Proficient in frontend development: React, javascript, css, html
- Proficient with RDBMS modeling (e.g. PostgreSQL, MySQL)
- Experience with designing, implementing, and integrating with REST APIs
- Experience with cloud computing, such as AWS EC2/S3/RDS is a plus.
- Experience with scientific computing libraries such as numpy, pandas, or scikit-learn is a plus.
- Knowledge of machine learning, computer vision, or neural networks is a plus but not required.
- Able to take on complex problems, learn quickly, iterate, and persist towards a good solution
- Effectively communicate, at the level of your audience, and seek to understand and be understood
APPLY HERE
by Ronald Barron | Aug 1, 2023 | Uncategorized
Job Description
Title: Systems & Infrastructure Engineering Architect
Location: Remote US
About iRhythm
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 4 million patients and their doctors on a shorter path to what they both need answers.
About this role:
iRhythm is currently looking for a hands-on Systems and Infrastructure Engineering Architect who will be responsible for scaling our IT platforms and support regional/international growth. They will also be responsible for building and provisioning the underlying infrastructure for our Production Systems and application stacks in AWS and other Cloud Platforms. You will drive standards, tooling and services that are used by internal and external teams. This role will also support establishing SLIs and SLOs adhering to iRhythm standards, refining performance targets, enabling Observability dashboards leveraging golden signals targeting business and technical metrics, and enforcing best practices. Automate by design and help drive the quality of the releases, system performance, and code quality, targeting customers worldwide.
Specific Job Responsibilities:
- Participate in the Architecture assessment and design for infrastructure domains that provide core capabilities for the enterprise.
- Lead Architecture design of integrated systems across site or regional projects and programs.
- Participate in the design and implementation of enterprise systems and platform roll-out.
- Participate in technology evaluation and recommendations.
- Participate in the development and maintenance of current and planned state architecture blueprints.
- Provides input for iRhythm’s Digital Technology and App Rationalization efforts.
- Applies an enterprise-wide view to Infrastructure solutions to support the adoption of standards and practices and promote reusable patterns.
- Participates in the analysis of technology industry and market trends to determine their potential impact on the Enterprise Architecture.
- Write, build, and deploy services globally and at scale and how best to write tools to automate the entire development lifecycle.
- Be involved with building and scaling within and across multiple regions for services that utilize Java applications, Docker, MySQL, Kubernetes, and AWS Services
- Work on projects from the design phase so you will have the context to help with everything else on the journey to production and beyond.
- Lead technical discussions and debugging sessions alongside development engineers during major incidents
- Opportunity to design and lay out the foundation for an observability platform
About You:
- Degree in a technical discipline or equivalent work experience.
- Certification in TOGAF or a similar framework
- 8 to 10 years of experience as a technical systems and Infrastructure Engineer
- In-depth Experience with AWS Cloud Infrastructure
- Strong Linux system administration skills
- Strong knowledge of networking concepts and protocols (DNS, TCP/IP, and firewalls)
- Proficiency with Python, Go Node.js, Java or other scripting languages
- Experience working with testing and performance automation frameworks
- Experience with SQL databases
- Experience with configuration management tools such as Terraform, Puppet, or Ansible.
- Experience with container management technologies such as Docker and Kubernetes
- Familiarity with Incident, Change and Operations Management
- Self-sufficient, self-managed, self-motivated; must be effective working both independently and as part of a team
APPLY HERE
