by Ronald Barron | Aug 3, 2023 | Uncategorized
Job Description
Senior HR Analyst
Remote, US
Full time
R-00116197
The Senior HR Analyst provides extensive support to internal customers within the HR Services Operation as well as other internal stakeholders within the HR function where processes overlap or have a mutual dependency.
This position supports special projects within the HR Services function and serves as a technical subject matter expert in the Workday HCM platform as well as critical HR Services infrastructure components.
Additionally, the Senior HR Analyst will represent and advocate for the interests of the HR Services organization in projects or initiatives where competing priorities and interests exist between the various HR Centers of Expertise (COEs).
The Senior HR Analyst will serve as an internal consultant in terms of identifying opportunities for process and quality improvements that support HR Services operations and will partner closely with managers to execute against their strategic and tactical objectives.
Primary Responsibilities
- Develop/maintain cross-functional relationships and manage/coordinate special projects involving or impacting the HR Services team.
- Serve as subject matter expert for HR Services-related technical and process support, particularly in areas involving Workday HCM configuration and workflow. This includes providing expertise for the Workday business processes of onboarding, offboarding, job changes, benefits, and leave administration.
- Utilize and maintain Workday Projects in coordination with the corporate HR Systems and Solutions function.
- Serve as the primary HR Services POC on special projects and cross-functional initiatives that may extend beyond the HR Services organization.
- Gain an in-depth understanding of HR Services-supported processes by job shadowing and conducting/facilitating regular meetings with managers and/or leads in order to effectively represent HR Services as well as identify opportunities for process improvements
- Provide input for designing and maintaining system configuration, specifications, and work with HR Services managers to review, research, and recommend updates and fixes for HR systems and processes, especially Workday HCM.
- Ensure compliance with established process and procedures in an effort to improve service delivery; and provide interpretation in areas where procedures or requirements are unclear and/or require revision.
- Support the ongoing maintenance of all HR Standard Operating Procedures (SOPs) owned by HR Services and serve as communication liaison for updates to all other HR SOPs that impact or are supported by the HR Services function.
- Provide direct project management support to a wide range of HR Services projects.
- Administer the Leidos corporate intranet (Prism) HR Services sites for document publishing, content updates, site structure, and shared communities of practice.
- Administer SharePoint (Vector) sites for the HR function to grant user permissions and create/manage new sites.
- Serve as primary POC for HR Services in all projects that are shared with the corporate HR Systems and Solutions (HRSS) organization.
- Assist internal HR Services teams in handling and following up on HR data related inquiries as needed.
- As needed, partner with HR Services Analysts to gather and report metrics at the organization and individual staff levels. Identify trends and work closely with managers to address areas where standard processes and performance deviate outside the boundaries of normal operations.
- Refer issues to the VP HR Services in accordance with escalation procedures, to ensure effective hand-off of escalated cases within the HR Services organization and the extended Leidos HR function.
- Recognize customer service delivery issues; recommend and implement solutions to meet service level agreements.
- Demonstrate exceptional organizational and analytical skills, close attention to detail, and strong problem solving skills to determine root causes of technical problems impacting HR Services operations, with the ability to document effectively, escalate appropriately, and resolve issues in a timely manner.
- Must be able to clearly articulate technical procedures in written documents and provide clear verbal explanation of procedures and end-user documentation.
- Must be flexible to business needs, sometimes working over regularly scheduled 40 hours and occasional weekends to complete special projects.
- Other duties as assigned.
Basic Qualifications
- Proven ability to successfully coordinate complex projects with multiple stakeholders, often with competing priorities.
- Ability to apply critical thinking skills to complex issues.
- Ability to use deductive reasoning to assess multi-faceted questions and problems.
- Extensive experience supporting internal customers in a specialized HR or technical capacity.
- Commitment to outstanding customer service, both internal and external.
- Extremely strong verbal and written communication skills, including the ability to make connections with customers and stakeholders, as well as influence decision-makers.
- Ability to manage conflicting interests arising in projects through effective listening, understanding, and negotiating.
- Experience resolving complex issues utilizing external resources and escalating internally when appropriate.
- Ability to maintain a consistent schedule.
- Ability to provide limited after-hours support as needed or required
- A minimum of a Bachelor’s Degree in an IT, project management, and/or HR related field coupled with 4+ years’ experience in a business environment; OR Associate’s degree coupled with 6+ years’ experience in an IT and/or HR environment.
- A minimum of 4 year experience with functional software applications (HRIS, ATS, CRM, Finance applications, etc); OR 5+ years’ experience in a business systems analysis role.
- Strong customer service experience to include working with both internal and external stakeholder-customers.
- Experience with data analysis tools including but not limited to MS Excel and/ or MS Access.
- Experience with Workday system administration and/or report writing
Preferred Qualifications
- PMP certification
- SHRM-CP or PHR certification
Pay Range:
- Pay Range $59,150.00 – $91,000.00 – $122,850.00
APPLY HERE
by Ronald Barron | Aug 2, 2023 | Uncategorized
Job Description
Creative Lead (Web)
GLOBAL /
CREATIVE SERVICES – DESIGN DIRECTOR /
CONTRACTOR
/ REMOTE
Superside is looking for an inspired and purpose-driven Creative Lead to take our company’s creative capabilities to the next level. In this role, you will spearhead our globally distributed team of top-talent creatives, across various capabilities such as Web Design, Digital Ads and Social Creative, Art Direction, UI Design, and others.
We provide strategic creative solutions for customers and partners such as Meta, Amazon, Salesforce, Reddit and Google. Our subscription-based model allows us to create meaningful long-term customer relationships and the high-quality work that our talented teams produce.
What You’ll Do
- Manage the overall creation, workflow and output quality of your projects
- Provide expertise in Web Design, Digital Ads and Art Direction, ensuring high-quality creative output and innovative approaches in all projects
- Present creative work and direction to customers of a wide range of global brands
- Collaborate with your dedicated account teams to successfully grow and develop our customers
- Manage a number of simultaneous projects, staying on time and budget
- Shape creative strategies and output to meet our customer’s needs and goals
- Connect with our customers on an ongoing basis, building trust through creative delivery to increase their business value
- Inspire, mentor, and manage a team of creatives, taking responsibility for their growth and development
- Develop, and grow yourself and your team, and act as a creative-thought leader within the organization
What You’ll Need to Succeed
- BA or higher within Design, Creative, Comms, or similar fields
- 6+ years of experience as a world-class creative lead in an international top-tier creative agency or in-house design team in a global tech company
- Strong portfolio of creative work across multiple capabilities, with a focus on Web Design, Digital Ads and Art Direction
- Proficient in utilizing Figma with advanced design skills
- Excellent design skills using Adobe Creative Suite
- Experience in art direction and web design
- Ability to quickly learn processes and multi-task projects with great detail
- High level of knowledge and craft to provide top-notch design and direction
- Ability to always deliver pixel-perfect quality on time and within budget
- Excellent English verbal and written communication skills
- Bias for action, proactive, customer-centric, and execution-driven mindset
- Experience managing creative projects in their entirety and leading a high-performing team (Designers, Art Directors, etc)
APPLY HERE
by Ronald Barron | Aug 2, 2023 | Uncategorized
Job Description
Title: Staff Data Scientist, Support Products
Location: San Francisco, CA
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. Customer Support (CS) aims to build the world’s most loyal travel community through exceptional service. And AI has been and will continue to be the key to unlock timely, reliable, and empathetic solutions at scale.
As a Data Scientist working on Algorithms, CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to build scalable and robust systems to detect, mediate, and solve issues across a wide spectrum. You will be able to create meaningful impact through deep scientific understanding and interventions for Airbnb CS’s most critical challenges.
The Difference You Will Make:
For this role, we’re seeking an NLP expert to join the Customer Support Data Science team, and have a direct opportunity to contribute, influence, and lead in the CS x AI space by designing scalable scientific solutions for problems like:
- Detect intents across various entry points with large scale unstructured data using NLP methods
- Generate most helpful self-solve contents in line with Airbnb policy leveraging generative AI to automate low-complexity issues
- Route high-complexity issues to agents with personalized strategy, incorporating user history and agent performance
- Summarize customer journey and conversations with foundational or fine tuned large language models (LLM) to assist CS agents
- Collect evidence from images and receipts to gauge monetary value of the request leveraging computer vision
A Typical Day:
- Identify high impact business opportunities through data exploration and model prototype, translate business problem into scientific formulations
- Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for machine learning models, drive scientific decisions, and quantify impact
- Hands-on develop, productionize, and operate machine learning models and pipelines at scale, including both batch and real-time use cases, structured and unstructured data
- Build reusable, high-performing, scalable machine learning models with internal paved path tooling, incorporating third-party information and state-of-the-art innovations
- Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress
- Publish externally and engage with the scientific community to advance Airbnb’s standing
Your Expertise:
- 9+ years of relevant industry experience (e.g. ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields
- Strong fluency in Python and SQL, experience with Tensorflow, PyTorch, Airflow and data warehouse
- Deep understanding of Machine Learning lifecycle best practices (eg. training/serving, feature engineering, feature/model selection, labeling, A/B test), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)
- Comfort to collaborate with software engineers to understand complex systems and abstracted logs
- Proven ability to communicate clearly and effectively to audiences of varying technical levels
- Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community. Publications or presentations in recognized journals/conferences is a plus
- Ability to take a product-oriented mindset in using conceptual and innovative thinking to develop and apply solutions taking into consideration the user experience
Benefits:
- Stock
- Competitive salaries
- Quarterly employee travel coupon
- Paid time off
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- Fitness Discounts
- 401K
- Flexible Spending Accounts
- Apple equipment
- Commuter Subsidies
- Community Involvement (4 hours per month to give back to the community)
- Company sponsored tech talks and happy hours
- Much more
APPLY HERE
by Ronald Barron | Aug 2, 2023 | Uncategorized
Job Description
Title: Senior Engineering Manager
Location: Remote
Job Type: Full-time
Position Description
We’re looking for an Engineering Manager to join our team with a culture rooted in kindness, empathy, and product-mindedness. We’re looking for someone to help us build products that support our clinical team in providing care and a world class experience for our members, helping transform addiction medicine across the country.
You’ll own product engineering for Eleanor’s care coordination platform, including building the connective tissue that ties together the fragmented behavioral health landscape. You’ll also have the opportunity to manage a passionate, mission-driven, team of product engineers, help create roadmaps, and work closely with leaders across the company to ensure product engineers are working on the highest impact things.
This is a player-coach role where you will need to be hands-on technically and manage the product engineering team. It will report to Eleanor Health’s Head of Product.
Responsibilities
- Manage, lead, and grow a team of fullstack software engineers working across Eleanor’s products and services
- Collaborate with product managers, clinicians, marketers, and other cross-functional partners to plan roadmaps and initiatives that will delight customers and help us achieve our goals
- Partner with technical team leads in shaping and guiding the technical direction for your team
- Drive continuous improvement in development best practices, quality, and process
- Participate in code reviews, help lead technical discussions, and sometimes contribute code
- Manage team resourcing needs, growth, recruiting plans, and goals
- Own your team’s software and infrastructure from design to production including 3rd-party integrations and relationships
- Engage with the technical & healthcare communities as a core member of Eleanor’s technical team
You’ll be a good fit if you:
- Have multiple years of hands on software engineering experience including previous experience managing and mentoring software engineers
- Are experienced with developing world-class engineers and teams into high-performing engineering teams that ship quality software
- Bring exceptional communication skills to collaborate with colleagues from across the business to translate business and product goals into impactful engineering goals and priorities
- Enjoy bringing structure to ambiguity and possess the decision-making skills and flexibility to address changing needs quickly and unblock teams
- Are keen on staying up to date on current technology trends and continuously improving team and company performance by incorporating modern engineering and tech best practices
- Are knowledgeable about about using agile methodologies, pair programming, Domain Driven Design, CI/CD, and writing tests to ship high quality software
- Have a strong sense of personal accountability and ownership for meeting commitments
- Expertise developing web apps or mobile apps (or both!). We use technologies such as React, Typescript, and Go, on Google Cloud Platform, but experience with those technologies is not required.
- Are currently authorized to work for any US employer without visa sponsorship
Nice to have:
- Previous healthcare experience and familiarity with healthcare technology (EHR, RCM, HIE) and compliance (HIPAA, SOC2, HITRUST)
- Hands on experience architecting technology platforms from the ground up and maintaining complex systems and integrations including distributed architectures
- Experience hiring software engineers, offshore firms and contractors, and growing teams
APPLY HERE
by Ronald Barron | Aug 2, 2023 | Uncategorized
Job Description
Title: ABM Campaign Manager
Location: Remote
Mural’s mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.
Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 600 Muralistas around the world collaborate in the Mural app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.
Mural has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.
ABOUT THE TEAM
The Demand Generation team at Mural embodies a culture of teamwork and high performance, driving exceptional results by creating and capturing demand. Their collaborative approach leverages diverse expertise and innovative strategies to consistently deliver impactful marketing campaigns that fuel the company’s growth and success.
YOUR MISSION
As the Account Based Marketing (ABM) Campaign Manager, you will play a critical role in executing targeted marketing strategies and personalized campaigns to engage high-value accounts. Reporting directly to the Sr. Manager of Outbound Marketing, you will collaborate closely with the sales team and cross-functional partners to develop and implement effective ABM programs for the full customer lifecycle: adoption, retention, and expansion. Your expertise in account-based and verticalized campaign management will be instrumental in driving Mural’s revenue growth in key strategic customer segments.
WHAT YOU’LL DO
- Develop and Execute ABM Campaigns:
- Create and execute account-specific marketing plans and personalized campaigns to accelerate pipeline growth for retention and growth initiatives
- Leverage a variety of marketing channels and tactics to reach target accounts, including email marketing, content marketing, social media, and digital advertising.
- Monitor campaign performance, analyze metrics, and optimize strategies to maximize ROI.
- Go To Market Team Alignment:
- Collaborate with Product Marketing, Sales and CS teams to identify target ABM accounts and understand their current relationship, use cases, and pain points. Tailor messaging and channel strategy accordingly.
- Define account-based tiers for prioritization within customer segments and develop a scalable framework for 1:1 & 1:Few Plays
- Collaborate with the Sr. Manager of Outbound Marketing and other team members to align ABM strategies with overall marketing objectives.
- Work closely with the creative team to develop compelling content and assets for ABM campaigns.
- Campaign Analytics and Reporting:
- Continuously track and measure account engagement and health, making adjustments to campaigns as needed.
- Monitor and report on the effectiveness of ABM campaigns, providing detailed insights and recommendations.
- Analyze campaign performance metrics, such as engagement rates, conversions, and pipeline impact.
- Work closely with the Sr. Manager of Outbound Marketing to deliver comprehensive reports on campaign performance and ROI for Executive Leadership.
WHAT YOU’LL BRING
- 3+ years of experience in B2B marketing, with a focus on Account Based Marketing (ABM) programs.
- Proven track record of successfully managing and executing ABM campaigns for Retention and Growth initiatives.
- Strong understanding of marketing strategies and tactics, including email marketing, content marketing, social media, and digital advertising.
- Excellent analytical skills with the ability to interpret data and optimize campaigns for maximum results.
- Experience working closely with sales teams and building strong cross-functional relationships.
- Self-motivated with the ability to work independently and manage multiple projects simultaneously.
- Excellent communication skills, both written and verbal.
- Proficient in marketing automation platforms, CRM systems, and analytics tools. (ZoomInfo, Salesforce, Marketo, Tableau, Outreach, LinkedIn)
APPLY HERE
