Lead UX Researcher

by | Aug 7, 2023 | Uncategorized

Job Description

Lead UX Researcher

at Hotel Engine

Remote

Hotel Engine is a Denver-based travel tech company on a mission to radically simplify trip management for businesses. We’re not a cumbersome travel management company, nor an online price aggregator. We’re a powerful network that brings hotels and businesses together. Our members save time, money and effort in managing their lodging programs, and our partners get access to loyal, high-value business travelers. It’s a true win-win. Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet.

Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.

We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!

Our Product Design group is eager to welcome a customer-obsessed Lead UX Researcher to the team. You’ll be instrumental in helping us establish research principals, identify user needs and behaviors and uncover insights and opportunities for product development. As part of the team, your focus will be on using your expert research methods for product usability, testing, facilitation and persona development, all with an eye on spotting opportunities for product improvement and scale.

Here’s what you’ll do.

  • Work cross-functionally, fostering relationships with key partners at all levels across the enterprise to define research problems and work on solutions.
  • Design and conduct foundational, formative and evaluative qualitative and quantitative user research with the goal of discovering customer patterns, pain points and opportunities to drive product innovation
  • Mentor and lead other researchers and designers
  • Explain to stakeholders how research fits into all aspects of the design processfrom very early exploratory efforts through post-launch
  • Conduct user-centered research and work with a variety of teams to determine users’ needs while delivering critical insights as quickly as possible
  • Manage research participant recruitment
  • Analyze and present customer data and testing results
  • Lead discovery and ideation workshops with customers as well as with internal teams to capture, synthesize and focus delivery of the right features to meet our customer’s needs
  • Synthesize and communicate research findings to drive understanding and user empathy across the organization
  • Thoughtfully explore new ways to combine quantitative and qualitative methods to drive impact.
  • Complete competitive analysis, service flow diagrams, interviews, usability testing and benchmarking to improve products
  • Lead multiple projects across multiple platforms/suite of products

Here’s what you’ll bring.

  • 6 years + working as a user experience researcher on digital products.
  • Bachelor’s degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors or related field (or equivalent work experience in a related field)
  • Expertise in conducting end-to-end user research studies, including planning, recruitment, execution, analysis and delivery
  • Experience working with Jobs To Be Done framework
  • Experience mentoring and leading designers
  • Deep understanding of user research methods and best practices that push the boundaries of agile research
  • Strong experience in designing, facilitating and executing advance testing and research methods across web and native application experiences
  • Excellent presentation skills and experience presenting to and communicating with senior leadership
  • Eagerness to share ideas and opinions on roadmap planning that help deliver meaningful impact to customers and the business.
  • Ability to multi-task, juggle competing priorities and organize in a fast-paced work environment
  • Excellent communication, presentation, interpersonal and analytical skills
  • Enthusiasm for working in a respectful, transparent and collaborative work environment
  • Willingness to travel for field research, as needed

Cash Compensation:

  • The total cash compensation for this role is $150,000 – $160,000. Final offer amounts are determined by multiple factors, including prior experience and expertise and may vary from the amount above.

Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.

As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

  • Competitive base salaries
  • Annual performance bonuses
  • Stock options for all associates + performance-based stock options
  • Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
  • 401(k) plan with a match program
  • Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
  • Paid parental leave and family medical leave
  • Hotel discounts through our exclusive platform
  • The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.

APPLY HERE

Principal Product Designer

by | Aug 7, 2023 | Uncategorized

Job Description

Title: Principal Product Designer

Location: Remote – United States

About Us

Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Coalition offers its Active Insurance products in the U.S., U.K., and Canada through relationships with leading global insurers including Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich, as well as cyber capacity through its own carrier, Coalition Insurance Company. Coalition’s Active Risk Platform provides automated security alerts, threat intelligence, expert guidance, and cybersecurity tools to help businesses worldwide remain resilient against cyber attacks.

Coalition comprises a team of cybersecurity and technology experts, as well as experienced insurance professionals, who have come together to build a world-class organization with a massive technological advantage. Our secret sauce is bringing these expertise together to create a world-class organization with one mission: to protect the unprotected as the world digitizes. Today, Coalition is one of the world’s largest commercial insurtechs serving hundreds of thousands of customers worldwide.

Since its founding, Coalition has raised $755 million in equity funding, including $250 million in June 2022, affirming its ability to deliver profitable growth and cementing its position as a long-term business with a clear competitive advantage.

Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes, and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023, and one of Fast Company’s Most Innovative Companies in 2022.

Responsibilities

  • Spearhead innovative solutions to complex usability problems, demonstrating a deep understanding of user needs and industry best practices
  • Lead the creation of clean, modern visual designs for the user interface, aligning them with established brand guidelines and expanding the product’s visual language
  • Develop comprehensive task flows, wireframes, and interactive prototypes that cater to customer needs and enhance the overall user experience
  • Collaborate seamlessly with UX and Visual Designers to craft attractive, intuitive, and user-friendly software that exceeds customer expectations
  • Effectively communicate design concepts and prototypes to developers, ensuring smooth implementation and preserving the design vision throughout development
  • Take ownership of multiple projects simultaneously, utilizing your seasoned experience to manage time effectively and provide guidance to fellow team members

Skills and Qualifications

  • Impressive portfolio showcasing a wide array of successful design projects
  • Bachelor’s Degree in HCI, Design, or a related field focusing on user comprehension and human-centered design principles
  • Over 6 years of hands-on experience in roles such as UX Designer, UI Designer, Product Designer, or similar, with a proven track record of delivering exceptional product experiences
  • Profound expertise in user interface and interaction design, with a deep understanding of industry-leading best practices
  • Display excellent visual design skills, consistently producing a clean, modern, and friendly aesthetic that elevates the product’s visual appeal
  • Proficient in identifying product specifications and understanding user psychology, ensuring the designs resonate with the target audience
  • Demonstrated aptitude for creative problem-solving and a keen eye for detail, ensuring the highest level of quality in every aspect of the design process
  • Outstanding communication skills to effectively collaborate with cross-functional teams and present design ideas persuasively
  • Highly skilled in industry-standard product design software (e.g., Sketch, Figma, InVision, Balsamiq), enabling seamless design workflows and collaboration
  • Familiarity with HTML/CSS and previous experience collaborating with front-end developers to bridge the gap between design and implementation
  • Proactively explore emerging user needs through user research, staying ahead of trends to inform cutting-edge design solutions

Bonus Points

  • Prior experience in B2B product development, demonstrating an understanding of enterprise-level user needs and workflows
  • Proficiency in designing tools that streamline and enhance a user’s daily workflow, promoting efficiency and productivity
  • Track record of excelling in a fast-paced start-up environment, showcasing adaptability and the ability to thrive in dynamic settings
  • Proficient in front-end development, with hands-on experience in HTML/CSS, allowing for seamless collaboration with development teams on user interface implementation

Perks

  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
  • Competitive compensation and opportunity for advancement
  • Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $147,000/year in our lowest geographic market up to $225,000/year in our highest geographic market. Consistent with applicable laws, an employee’s pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

APPLY HERE

Security Analyst

by | Aug 7, 2023 | Uncategorized

Job Description

Security Analyst

Location: Remote, US

The Basics

The Security Analyst role provides candidates with hands-on experience performing analysis and remediation of information security events. In addition to investigating events, candidates will be responsible for making improvements to existing detection and prevention controls through process and technology improvements, including the use of automation platforms. Candidates are expected to question the status quo to identify opportunities for continuous improvement and are enabled to take action to ensure the effectiveness of a distributed security program operating within DevOps centric workflows.

This position is available for remote workers with flexible working hours but may require occasional work outside of normal business hours.

What you’ll do:

  • Drive continuous improvement across all aspects of Security Operations
  • Perform daily event and incident triage (e.g., malware triage, network analysis, live response, etc.)
  • Develop and maintain security operations processes & documentation (e.g., runbooks, operating procedures, etc.)
  • Assist with the analysis and remediation of security incidents
  • Enhance detection and prevention controls (e.g., logic updates, exclusions, etc.)
  • Collaborate on design, architecture, and threat models to incorporate detection and monitoring requirements
  • Collaborate on response, containment, and remediation for confirmed security incidents
  • Work with different operating systems and cloud hosting providers (e.g., AWS, GCP, Azure, OCI)
  • Develop automation playbooks to improve the efficiency of operation processes
  • Seek opportunities for continuous improvement and drive efficiency
  • Maintain working knowledge of attacker tactics, techniques, and procedures (TTPs)
  • Maintain event collection environment through health monitoring
  • This role is part of a rotating on-call schedule

Who we’re looking for:

  • 2+ years working in a Security Operations or equivalent role
  • Firm understanding of attacker tactics, techniques, and procedures and means of detection
  • Strong technical understanding of networking basics, including TCP/IP and layer 7 protocols
  • Proficiency with security tools and platforms (e.g., SIEMs, vulnerability scanners, and malware analyzers)
  • Familiarity with IDS/IPS systems and endpoint Antivirus and EDR products
  • Working knowledge of at least one scripting language (Python or PowerShell preferred)
  • Working knowledge of DevOps concepts (e.g., Infrastructure as Code, Deployment Pipelines, etc.)
  • Excellent communication (verbal and written), critical thinking, and analytical skills
  • Ability to work both independently and as part of a team
  • Ability to synthesize risks and derive detection countermeasures

APPLY HERE

Technical Writer

by | Aug 7, 2023 | Uncategorized

Job Description

Technical Writer

  • United States – Remote OK
  • Full-Time
  • Capture & Proposals

The Role

We are seeking a skilled and detail-oriented Federal Technical Writer to join our team. Reporting to the Director of Capture and Operations, the Technical Writer will be responsible for creating high-quality, well-structured, and concise written content for technical proposals, pre-proposal documents, and contract reports in the federal market. This position requires the ability to effectively communicate complex technical information, adhere to federal procurement regulations, and collaborate with cross-functional teams.

Responsibilities

  • Collaborate with the AI team and technical subject matter experts to gather information and understand complex concepts for the development of technical proposals and pre-proposal documents in the federal market.
  • Write, edit, and format technical content for federal proposals, ensuring clarity, consistency, and compliance with federal procurement regulations and proposal requirements.
  • Translate complex technical information into clear and concise language accessible to a diverse audience, including government officials and technical evaluators.
  • Review and analyze technical documentation, specifications, and requirements to understand and effectively convey technical concepts specific to our company and federal contracts.
  • Work closely with the Director of Capture and Operations to ensure alignment with federal proposal strategies, themes, and win themes in the AI industry.
  • Collaborate with the proposal team to develop graphics, charts, and visuals that effectively convey AI and technical concepts in federal proposals.
  • Maintain version control and document management for technical documents in compliance with federal regulations, ensuring accuracy and completeness of information.
  • Assist in the writing of contract reports and deliverables for the Customer Success team in accordance with federal contract requirements, highlighting AI capabilities and achievements.
  • Collaborate with internal stakeholders, including AI researchers, engineers, and project managers, to gather information and insights for federal contract reports and deliverables.
  • Revise and update technical documents as necessary based on feedback and changes in federal project requirements, ensuring accuracy and alignment with AI advancements.
  • Adhere to federal writing style guidelines, federal regulations, and ensure consistent terminology and branding across all written materials in the AI context.
  • Stay informed about AI industry trends, best practices, and new technologies in the federal context to enhance the quality and effectiveness of technical writing in AI proposals.

Qualifications

  • Bachelor’s degree in a technical field or a related discipline, preferably in AI, computer science, or a relevant field.
  • Proven experience as a Technical Writer, preferably in a federal proposal or technical documentation context within the AI industry.
  • Strong written communication skills, with the ability to effectively convey complex AI and technical concepts in a clear and concise manner within the federal market.
  • Excellent attention to detail and proofreading skills to ensure accuracy and consistency in written materials for federal proposals and contract reports in the AI field.
  • Familiarity with federal procurement regulations, such as the Federal Acquisition Regulation (FAR), and understanding of proposal structure, compliance, and evaluation criteria specific to federal contracts in the AI industry.
  • Ability to work collaboratively with cross-functional teams and stakeholders to gather information and insights for content development in the federal market in the AI field.
  • Strong time management and organizational skills to meet deadlines and prioritize multiple tasks in the AI and federal context.
  • Experience in writing federal contract reports or deliverables in the AI industry is a plus.
  • Experience with graphics or visual design tools for creating visuals in technical documents for federal proposals in the AI context is a plus.

APPLY HERE

Web Content Specialist

by | Aug 4, 2023 | Uncategorized

Job Description

Web Content Specialist

(Remote eligible)

Remote – United States

Part time

R306225

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona.

The University’s Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines.

Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University’s residential campuses and approximately 20,195 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University is seeking a part-time Web Content Specialist to join the Information Technology department in a teleworking arrangement. The Web Content Specialist is responsible for the production of digital content on university websites and digital properties.

Reporting to the Director of Web Content, the Web Content Specialist will manage web content requests and implement web changes on the University’s external and internal websites.

The Web Content Specialist works closely with web designers, web developers, SEO and analytics analysts to ensure that website content can reach the intended audience, provide consistent user experience and convey information in a clear and accessible manner.

The Web Content Specialist will partner with internal stakeholders to obtain all content requirements and assets while educating and guiding them on how to align content with University web content standards and digital best practices.

This position is part-time (25 hours per week) for the duration of a multi-year website redesign project. Anticipated end date of project is December 2026. Information Technology provides a modern, collaborative environment with professional development opportunities and a flexible summer work schedule. As a part-time, 25 hour a week role you would be eligible for our generous retirement plan and holiday pay.

Responsibilities include the following:

  • Maintain, review, approve and enhance web content on Embry-Riddle websites and digital properties.
  • Oversee the creation and structure of new and existing web pages.
  • Optimize web content for usability, search engines and accessibility.
  • Use Team Dynamix ticketing system to complete tasks and requests.
  • Stay abreast of current usability, accessibility, web and content development, Google Analytics and SEO best practices.

Qualifications

  • Bachelor’s degree in media, journalism, computer science or a related field
  • At least 1 year of experience with content development and web publishing
  • Demonstrated digital content experience and hands-on CMS experience
  • Effective and clear communicator, comfortable managing stakeholder relationships
  • Detail-oriented and quality-driven, interested in putting forward the highest quality digital content to best represent Embry-Riddle
  • Ability to manage multiple projects and requests with varying deadlines
  • Knowledge of usability and accessibility best practices for the web
  • Experience with Sitecore, Adobe Creative suite, SharePoint, and Google Analytics a plus.
  • Ability to support IT Core Values by focusing on improvement, believing in our team, learning from mistakes, being accountable for actions and showing determination, focus and tenacity.

APPLY HERE