by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Title: Founding Brand Designer
Location: United States, Remote – Canada
Employment Type: Full time
Job Description:
At Render, we’re dedicated to building a powerful and user-friendly cloud that simplifies hosting for every developer and team. Our platform supports a wide range of applications, from simple static sites to complex multi-service architectures. By offering the flexibility of traditional cloud providers without their associated complexity and maintenance challenges, we enable our users to concentrate on product development instead of managing servers.
Our team is a diverse and talented group addressing universal challenges of software development. We prioritize rapid iteration while maintaining a strong focus on user experience, craft, and reliability. This commitment drives us to improve continually. Our organic, product-led growth has attracted over 2 million developers, with 100,000+ new developers signing up every month. Our customers trust Render for our reliable and scalable cloud with enterprise-grade capabilities, fully managed datastores, and advanced security and compliance features.
In January 2025, we reached a significant milestone by raising $80 million in Series C financing, bringing our total funding to $157M. This investment enables us to accelerate our vision of making cloud infrastructure both powerful and intuitive, while catering to the evolving needs of the AI era.
We’re seeking candidates with high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
Render is looking for our first Brand Designer. We have a product developers love (and love talking about). This is evident in our organic, product-led growth to more than 2 million developers on the platform and significant self-serve revenue.
By joining us at an early stage, you will shape our visual identity and create engaging web experiences that communicate our story. You’ll collaborate with marketing, product, engineering, and executive teams to maintain design consistency and elevate our brand presence.
You will:
- Work directly with our CEO and leadership team to shape go-to-market at Render.
- Communicate what problems we’re solving and why it matters.
- Own and evolve our visual identity system (color palette, typography, illustration style, etc.).
- Design and maintain our marketing website, documentation website, landing pages, and conversion-focused experiences.
- Create polished visual assets for product launches, digital marketing, social media, and events.
- Build and maintain our design system to ensure consistency.
We’re looking for someone who has:
- 5+ years of experience in brand design and web design roles
- A strong portfolio demonstrating exceptional visual storytelling, craft, and attention to detail
- Deep understanding of modern web design principles, responsive design, and design systems
- Proficiency with design tools like Figma, Adobe Creative Suite, and prototyping tools
- Solid understanding of web development fundamentals and design implementation best practices
- Excellent communication skills with the ability to articulate design decisions
- Experience working closely with leadership and cross-functional teams
Nice-to-haves:
- Experience designing for developer-focused products or technical audiences
- Knowledge of motion design and interaction design principles
- Familiarity with front-end development or the ability to implement simple design changes
- Understanding of accessibility standards
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Title: Mid Level Software Engineer West Coast US
Location: US
Type: Full-time
Workplace: Fully remote
Job Description:
About the Company:
We are a leading financial services organization committed to driving innovation through cutting-edge technology. We deliver top-tier financial solutions that enhance operational efficiency and create secure, scalable systems for our clients. Our collaborative work environment empowers teams to innovate, enabling us to stay ahead in the fast-evolving financial services industry.
As a Software Engineer, you will contribute to the design, development, and delivery of scalable lending software solutions for YouLend. You’ll work closely with senior developers, product managers, and the business teams to implement features that align with business needs. This role is ideal for someone with a strong technical foundation looking to grow their skills and take on more responsibility in a collaborative environment.
Requirements
Key Responsibilities
Software Development
- Develop and maintain applications using C#, .NET Core, and Angular.
- Write clean, maintainable, and testable code that follows engineering best practices.
- Participate in code reviews, pair programming, and design discussions.
Collaboration
- Work with Product Managers, Business Analysts, and Designers to understand requirements and deliver high-quality features.
- Coordinate with platform teams to ensure successful deployments and system reliability.
- Communicate effectively with team members and seek support from senior engineers when needed.
Cloud & Infrastructure
- Contribute to cloud-based development efforts using AWS services like EKS and S3.
- Support the deployment of containerized applications using Docker and Kubernetes.
Quality & Agile Practices
- Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
- Help troubleshoot bugs and implement fixes in a timely and thorough manner.
- Maintain awareness of technical debt and help improve system performance and reliability over time.
Essential Skills
Education
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
Experience
- 3-5 years of professional software development experience with C# and .NET Core.
- Experience building web applications using Angular and TypeScript.
- Some familiarity with cloud platforms (preferably AWS) and containerization tools like Docker and Kubernetes.
- Hands-on experience working in an Agile environment.
Technical Skills
- Proficiency in object-oriented programming and system design.
- Basic knowledge of AWS services and microservices principles.
- Experience with relational databases (e.g., PostgreSQL, MongoDb) and version control systems (e.g., Git).
- Exposure to CI/CD tools and automated testing frameworks.
Soft Skills
- Strong problem-solving skills and attention to detail.
- Good communication skills, with the ability to work well in cross-functional teams.
- Willingness to learn and take feedback constructively.
- A collaborative mindset and a strong sense of ownership.
Desirable Skills
- Experience with Infrastructure-as-Code tools like Terraform or CloudFormation.
- Knowledge of financial systems or regulated environments.
- Familiarity with NoSQL databases (e.g., DynamoDB).
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Title: Data Scientist
Location: Phoenix United States
Job Description:
We at Innovecture are hiring for a “Data Scientist” to expand our team, this is a remote position. You will work across various Innovecture and client teams and apply your technical expertise to some of the most complex and challenging technology problems.
About Innovecture:
Founded in 2007 under the leadership of CEO Shreyas Kamat, Innovecture LLC, began as a U.S.-based Information Technology and Management Consulting Company focusing on technology consulting and services. With international development centers located in Salt Lake City, USA, and Pune, India, Innovecture leverages its Global Agile Delivery Model to effectively deliver client projects within budget scope and project deadline. The primary focus of Innovecture is to provide a unique wealth of expertise and experience to the IT and Management Consulting realm by utilizing various technologies across multiple industry domains. Innovecture uses best-in-class design processes and top-quality talent to ensure the highest quality deliverables. With innovation embedded in its consulting and services approach, Innovecture will continue to deliver outstanding results for its Fortune 500 clients and employees.
Job Description
Must have :
- Real production experience with MLOps in Databrick, particularly with experience in Model registration and evaluation
- Anthropic’s Model Context Protocol, Azure AI Agent Service or Dapr
- Having built AI Agents and integrating those agents into a reasoning model
- Integrating Agents (home built or otherwise) into advanced reasoning models
- AI “Platform” capabilities like implementing constraints, monitoring, automated testing, etc.
We are seeking a highly skilled and motivated Data Scientist to join our team. As a Data Scientist, you will work closely with data experts in the business to analyze complex datasets, develop innovative data-driven solutions, and provide valuable insights to drive business growth. The ideal candidate will have experience using Databricks for data science work and possess a strong background in both Generative AI and traditional AI techniques.
We will count on you to: (Role and Responsibilities)
- Collaborate with data experts and stakeholders to understand business objectives and identify opportunities for leveraging data to drive decision-making and business growth.
- Design and implement advanced data models, algorithms, and statistical analyses to extract meaningful insights from large and complex datasets.
- Develop and deploy machine learning models using Databricks for predictive analytics, anomaly detection, and other data science applications.
- Conduct exploratory data analysis to identify patterns, trends, and correlations in the data, and communicate findings to both technical and non-technical stakeholders.
- Stay up to date with the latest advancements in data science, AI, and machine learning techniques, and proactively identify opportunities to apply them to business challenges.
- Mentor and provide guidance to junior data scientists, sharing best practices and fostering a culture of continuous learning and improvement.
What you need to have: (Qualifications)
- Bachelor’s or master’s degree in Computer Science, Statistics, Mathematics, or a related field.
- Proven experience as a Data Scientist, with a strong track record of delivering impactful data-driven solutions.
- Strong knowledge of both Generative AI and traditional AI techniques, including deep learning, natural language processing, and statistical modeling.
- Proficiency in programming languages such as Python or R, and experience with data manipulation and analysis libraries (e.g., pandas, NumPy, scikit-learn).
- Strong problem-solving skills and the ability to think critically and creatively to develop innovative data-driven solutions.
- Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Strong attention to detail and the ability to work independently and manage multiple projects simultaneously.
- Experience working in a collaborative, cross-functional team environment is highly desirable.
What makes you stand out? (Preferred Qualifications)
- Proficiency in using Databricks for data science work, including data preprocessing, feature engineering, model training, and evaluation.
- Apply both Generative AI and traditional AI techniques to solve complex business problems and optimize processes
- Solid understanding of data visualization techniques and tools (e.g., Qlik, Tableau, Power BI) to effectively communicate complex findings to stakeholders.
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Project Manager Lead
Join Forbes’ 2024 Best Employer for Diversity!
As a project manager lead supporting the Corporate Treasury Project Management Office, you’ll work with project sponsors to manage large, complex treasury projects. In this role, you’ll lead the planning, communication, and management of the projects. You’ll also develop the project scope and objectives, share stakeholder analysis, and drive organizational change management. Additionally, you’ll lead teams to gather, test, and implement project requirements. #LI-Remote
This is a remote position with occasional travel into our corporate headquarters.
Must-have qualifications
- High school diploma/GED equivalent or higher and a minimum nine years of related work experience leading projects and project delivery.
- [OR] Bachelor’s degree or higher and a minimum of six years related work experience leading projects and project delivery
Preferred skills
- Proven project management experience including the ability to initiate and lead a project with little direction or supervision, and the ability to manage multiple projects and priorities
- Familiar with industry standard project management principles (i.e PMP, Agile/Scrum methodologies)
- Demonstrated ability to influence, consult and collaborate with all levels in the organization, including senior business leaders, to obtain desired results.
- Excellent communication skills both verbal and written including ability to conduct presentations, prepare documents, present recommendations, and write status reports
- Experience implementing new initiatives, projects and/or programs, including change management
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Manager, Technology
remote type
Remote
locations
Remote US
time type
Full time
job requisition id
R-7916
Provide management within responsible technical area through operations and change-the-business. The specific responsible technology area may consist of multiple technology functions within a specific technology focus including at least one of the following: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony) and/or PMO-Program/Project Management. Provide a platform for continuous technical improvement and transformation to better meet GTS and business needs.
- Provide direction to the team daily
- Address and navigate technical issues, anticipating and preventing impending issues
- Problem solve beyond the scope of an individual team member to achieve an optimal outcome
- Consistently meet commitments within the expected timeframe with minimal direction
- Partner with deliverable stakeholders to inform others of technical impediments, updates, and progress in relation to timelines or SLAs
- Provide detailed technology functional planning supporting the overlaying strategies of GTS and business direction for technical infrastructure, architecture, application systems, and/or related business processes within the technical functional area, and ensure proper functioning and cohesive implementation
- Drive and adopt incremental and step-function change within technical groups and adjacencies
- Engage in planning to meet operational, daily, and quarterly goals; plan and execute department-level technical projects
- Determine and develop best technical practices, sometimes in relation to business procedures
- Identify and mitigate operational and strategic risk
- Engage Team and Peers in technical opportunity identification
- Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes
- Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction
- Ensure effective communications are maintained across technical functional areas and externally as necessary; where appropriate, involve senior-level management and employees in plans, and keep up to date on progress towards meeting goals
- Monitor expenses to ensure the technical area’s costs are within established levels
Job Specifications
Typically has the following skills or abilities:
- Bachelor’s degree in related field or equivalent experience
- Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing the performance of direct reports
- Comprehensive knowledge of primary technology area, preferably within a healthcare environment
- Ability to regularly exercise discretion and independent judgment in the performance of job duties
Working Conditions
The working environment has generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Senior Marketing Analyst
Remote
Full Time
Business Development
Experienced
Siege Media is a growing and remote-first organic growth agency! We were nationally recognized on Inc.’s Best Workplaces list and Inc. 5000 list, highlighting the 5000 fastest-growing private companies.
Interested in joining the Siege team? Learn more about working at Siege by experiencing our culture on Instagram and checking out our work on Dribbble!
Siege Media is seeking an experienced and strategic Senior Marketing Analyst to elevate our analytics capabilities beyond standard reporting. The Senior Marketing Analyst will audit client analytics setups, develop robust performance dashboards, implement advanced attribution models, and identify new growth opportunities that tie directly to our content and SEO services. These insights will shape strategic decisions–both internally and for our clients–and this will play a critical role in helping us become a true data-driven growth partner.
Siege Media values diversity. We encourage people of color, LGBTQIA+ folks, veterans, parents and those with disabilities to apply. Through our “health, then work” philosophy we are committed to helping all people succeed at Siege. If you require reasonable accommodation to complete our application or interview process, please let us know.
Responsibilities:
- Conduct end-to-end reviews of client analytics stacks (e.g., Google Analytics/G4, tag management systems) to ensure accurate data capture
- Recommend and implement best practices for conversion tracking, ecommerce tagging, and pixel integrations
- Create client reports and develop user-friendly, real-time dashboards (e.g., Looker Studio, Power BI) that go beyond vanity metrics and connect SEO/content performance to business goals
- Continuously refine reporting frameworks to provide actionable insights rather than surface-level data
- Collaborate with content and SEO teams to identify high-value keywords, content gaps, and opportunities for targeted campaigns
- Use data modeling to recommend editorial strategies that directly impact conversions and ROI
- Implement and refine multi-touch attribution models to measure the direct impact of our services on client revenue and conversions
- Present clear, compelling ROI narratives to clients and internal stakeholders, reinforcing the strategic value of our agency’s offerings
- Plan and execute A/B tests to optimize on-site content, user flows, and lead generation forms
- Utilize analytics insights to drive iterative improvements that directly lift conversion rates
- Leverage historical data to forecast traffic and revenue trends for clients, helping them plan for peak seasons and upcoming campaigns
- Translate complex predictive models into straightforward, actionable plans
- Combine third-party SEO tools with internal client data to benchmark performance against competitors
- Present insights that guide strategic pivots, focusing on growth opportunities and potential threats
- Advise clients on analytics software, CRM integrations, marketing automation, and other platforms that enhance data visibility
- Identify opportunities for improving data accuracy, speed, and access across the marking tech ecosystem
- Conduct training sessions for internal teams and clients to foster data literacy
- Serve as a key thought leader, producing insights or white papers that underscore our data-driven approach
Qualifications:
- University degree (Master’s preferred) in marketing, statistics, computer science, economics, or a related field
- 5+ years of progressive experience in digital marking analytics, with a focus on SEO/content strategies
- Proficient with Google Analytics (including GA4), Google Tag Manager, and other analytics platforms
- Experience with BI/visualization tools (e.g., Looker Studio, Power BI, Tableau)
- Familiarity with attribution modeling, SQL, or other data manipulation languages a plus
- Solid understanding of SEO metrics and content marketing ROI
- Strong quantitative analysis skills and the ability to extract actionable insights from complex data sets
- Proven track record of working effectively with cross-functional teams, presenting insights, and influencing decision-making at multiple levels
- A forward-thinking approach to analytics–constantly exploring new techniques, tools, and strategies to maximize impact
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Title: Director of Marketing (US)
Location: Remote Remote US
Type: Full-time
Workplace: Fully remote
Job Description:
Whip Around is a fast-growing SaaS scale-up and an emerging leader in the fleet technology space. With teams across the United States and New Zealand, we deliver a powerful platform that helps fleet operators streamline vehicle inspections, maintenance, and compliance – all in one easy-to-use system.
As we help drive digital transformation across the fleet industry, Whip Around is rapidly becoming the trusted software partner for business owners, fleet managers, and drivers alike.
With 98% of Whip Around’s revenue generated in the U.S., the Director of Marketing will play a key role in strengthening our presence in a competitive SaaS landscape. This role leads a cross-functional team responsible for driving awareness, generating high-quality leads, and supporting revenue growth through well-executed marketing programs.
You’ll own the marketing strategy and ensure that the value of Whip Around is clearly communicated across all channels-from brand positioning and content to digital campaigns and lead conversion. Your leadership will ensure marketing efforts are data-driven, aligned with sales, and consistently optimized to support business goals.
What you’ll be doing:
Team Leadership & Cross-Functional Collaboration:
- Lead, coach, and grow a high-performing marketing team aligned with Whip Around’s culture and capability frameworks.
- Partner with Sales and Customer Success to build a cohesive commercial engine that drives pipeline and revenue.
- Collaborate with Product and Sales to craft stories, content, and case studies that set us apart in the market.
Planning & Execution:
- Build and execute a high-impact field marketing strategy, including tradeshows, regional events, and industry activations.
- Develop an integrated marketing plan to grow brand awareness and generate high-quality leads.
- Own the marketing budget, ensuring strategic allocation across demand gen, brand, content, and digital.
- Track and optimize campaign performance to drive ROI and continuously improve outcomes.
Market & Customer Insight:
- Leverage customer and market insights to personalize messaging and campaigns across all channels.
- Stay ahead of industry trends and competitor activity to inform our positioning and marketing strategy.
- Use data to uncover growth opportunities and guide smart, targeted execution.
Strategy & Reporting
- Own reporting on marketing KPIs-from website traffic to lead conversion to campaign effectiveness.
- Lead demand generation programs that directly support pipeline and revenue goals.
- Oversee SEO and PPC performance with agency partners, ensuring spend aligns with growth objectives.
Requirements
Critical competencies:
- Solid knowledge of SEO, web analytics
- Strong ability to build knowledge of the company’s products, competitive products and the market
- Excellent leadership, communication, interpersonal and ability to build high performing teams.
- Great strategic planning, organizational and creative thinking skills.
- Ability to demonstrate senior leadership knowledge across all aspects of the Marketing team.
- Highly analytical with experience in a rigorous performance data environment.
- Strategic mindset, with ability to make difficult decisions.
- You’re motivated, energetic and driven to achieve excellent results as well as helping engage and motivate others in the team.
Experience:
- 8+ years proven marketing experience in a fast paced SaaS environment, with at least 5+ of those years in a leadership position
- Proven history of working in scaling SaaS organization
- Experience working with higher volume, small to medium sized deals
- Experience with Salesforce (or a similar CRM software) and digital marketing tools and techniques.
- Track record of leading successful, metrics-proven campaigns, with a deep understanding of the marketing machine – conversion rates, attribution, investment models.
- Successful track record building lead generation and demand generation process and programs.
- Demonstrated ability to grow inbound pipeline through a unified strategy across all available
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Sr UX Designer
Job Location: US-Remote
Category
Engineering/IT
Position Type
Full-Time
Overview
Cotiviti is seeking a User Experience Designer to be a part of the Experience Design Group. The UX Designer will work as part of a small team on the next generation of products, tools, and platform for Healthcare IT products. The ideal candidate is an individual with leadership qualities who is creative, adaptive and can solve complex design problems and create user-centric experiences. At the core of this job the candidate will work on features end-to-end translating functional requirements, user needs and technical constraints into designs that are effective, easy to use and engaging – shaping the future of our brand.
Responsibilities
• Design user-centric interfaces that enhance the user experience and reflect our brand identity.
• Proactively collaborate across functions and time zones.
• Define key problems to solve for feature areas.
• Interpret and apply relevant user data from existing sources critical to feature area.
• Apply and contribute to design language systems.
• Create multiple innovative design solutions for feature areas.
• Effectively communicate design concepts and rationale to stakeholders and team members.
• Take ownership of feature areas and continuously iterate and refine designs based on feedback, best practices, and design trends.
• Work closely with developers to ensure seamless implementation of designs.
• Champion user-centric design and customer centricity throughout all product phases and across the organization.
This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.
Qualifications
• Bachelor’s Degree or Certificate in a relevant field (HCI, graphic, or interactive design)
• 5+ Years of UX/UI design experience and desire to learn.
• A strong design portfolio demonstrating proven experience in UX/UI design, a thorough understanding of good design process, and a clean design aesthetic is required. DO NOT APPLY WITHOUT A PORTFOLIO.
• Solid understanding of user-centered design principles and methodologies.
• Strong problem-solving skills and the ability to translate complex concepts into intuitive and appealing user interfaces.
• Ability to identify and define the “right” problem to solve from a set of diverse data.
• Ability to recognize and predict use cases and user interaction, including happy path, edge, and corner cases, and incorporate them into designs.
• Experience driving projects from concept to conclusion; working independently, managing multiple tasks, and setting priorities with direction or feedback from management and teammates.
• Excellent communication skills both written and verbal. Must be willing and able to proactively reach out to stakeholders and team members for collaboration and support.
• Demonstrable understanding of modern software development processes and concerns as they relate to design.
• Expertise with design and prototyping tools, such as Figma, Sketch, Adobe XD, etc
Mental Requirements
- Ability to be careful and thorough about detail.
- Ability to multi-task and to meet deadlines.
- Demonstrates exceptional customer service and follow-up skills.
- Ability to negotiate and collaborate.
Physical Requirements and Working Conditions
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands and/or fingers.
- Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
- Must be able to provide a dedicated, secure work area.
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Title: Technical Lead II
Location: Remote – USA
Job Type: Full Time/Remote
Job Description:
POS-11435
At HubSpot, the Design Language Systems group builds the foundation of our product experience. This includes patterns, best practices, components, and tools. We are starting a multi-year effort to modernize how our product looks and feels, and we are looking for a Technical Lead to help drive that transformation.
The Trellis Embed Team works with hundreds of frontend teams at HubSpot as they migrate to a new component library. Later this year, our focus will shift from migration to creating a more cohesive product. We’ll focus on the journeys, flows, and templates that shape the user experience.
This is an internal-facing role with a unique opportunity to mentor at scale and help shape the future of HubSpot’s user interface.
We’re looking for:
- A strong senior engineer with experience leading small, autonomous teams
- Someone who thrives in a collaborative environment and has experience working closely with design
- Experience with frontend design systems at scale is preferred
- Experience setting up tooling at scale is a plus
- Someone who prefers solving problems with technology rather than process
- Proven ability to solve complex technical problems and evaluate trade-offs while keeping the developer experience in mind
- Someone who can see opportunities beyond current practices and help shape a long-term vision for where we’re headed
Cash compensation range: 191100-305800 USD Annually
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
APPLY HERE
by Ronald Barron | May 14, 2025 | Uncategorized
About the Role
Customer Support Supervisor, Spend
Customer Support
Remote (United States)
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.
About the Team
Rippling’s Customer Support team is a collaborative, dynamic group dedicated to ensuring customer success. With team members spanning the globe, we work closely with Product, Engineering, and Operations teams to deliver seamless support experiences. The team has been instrumental in scaling Rippling’s operations, contributing to our recognition as a top SaaS provider.
By joining the team, you will be part of a culture that values innovation, growth, and customer obsession, with ample opportunities for professional development.
About the role
As a Customer Support Supervisor at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations, seamless collaboration, and outstanding customer experiences. This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, fast-paced environment.
You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Rippling’s broader objectives. This is an exciting opportunity to influence the customer journey, lead a talented team, and contribute to the continued success of Rippling.
What you will do
Team Leadership and People Management:
- Act as the primary POC for your team, overseeing all operational aspects.
- Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence.
- Provide coaching, constructive feedback, and professional development opportunities to team members.
- Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage.
Operational Management and Performance:
- Monitor and drive team productivity, ensuring performance metrics are met or exceeded.
- Track adherence to SLAs, response times, and quality benchmarks, addressing any gaps proactively.
- Analyze team performance data and trends to identify areas for improvement and implement solutions.
Issue Identification and Resolution:
- Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions.
- Collaborate with cross-functional teams, including Tech, Product, and Operations, to address and resolve complex customer issues.
- Serve as a conduit of information between the Customer Support team and senior management, ensuring goals and updates are communicated effectively.
Customer Experience Improvement:
- Identify patterns in customer feedback and operational inefficiencies, providing actionable insights for process optimization.
- Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments.
- Assist in creating or updating knowledge base articles to empower customers with self-service solutions.
Team Collaboration and Communication:
- Build and maintain strong relationships with internal stakeholders to ensure seamless support operations.
- Actively contribute to team meetings, strategy sessions, and training initiatives.
- Ensure team alignment with Rippling’s customer-centric values and overall mission
What you will need
- Experience: At least 4+ years in customer support, with a minimum of 2 years in a supervisory or leadership role, preferably within SaaS or technology environments.
- Leadership Skills: Proven ability to lead and develop a team, with a focus on coaching, feedback, and performance management.
- Technical Proficiency: Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred).
- Analytical Mindset: Strong problem-solving skills, with the ability to analyze data, identify trends, and implement improvements.
- Communication: Excellent verbal and written communication skills—clear, concise, and empathetic.
- Adaptability: Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment.
- Customer-First Mindset: A deep commitment to delivering exceptional customer experiences
APPLY HERE
