by Ronald Barron | May 8, 2024 | Uncategorized
About the Role
Title: Bilingual (Spanish) Senior Trust & Safety Specialist
Location: Remote, United States
On this team, you will be part of a tight-knit group that works on solving urgent and severe problems for our users and will perpetuate a strong focus on caring for and supporting our customers and pros as we continue to grow and scale.
About the Role
As a Trust & Safety Team member, you are an integral part of protecting the Thumbtack brand. You will have the opportunity to work on some of Thumbtacks most interesting and challenging issues. You will work as the front line, addressing issues integral to Thumbtacks mission and longevity and ensuring our marketplace standards and policies are upheld.
Responsibilities
The Trust & Safety Support Operations team is a highly-skilled department dedicated to supporting our users experiencing Trust & Safety concerns. The team stands at the forefront of investigating project and safety-related reports from our customers and pros, mediating disputes, and taking appropriate action on issues integral to Thumbtacks mission and longevity.
- Handle Trust & Safety cases involving customer and/or pro concerns via phone, email, and other resolution platforms.
- Investigate and mediate disputes between users to help both parties reach a positive outcome.
- Be a decision maker in situations where a users account may be removed for not following Thumbtack Community Guidelines, Policies, or Terms of Use.
What you’ll need
If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
- Advanced proficiency in both spoken and written Spanish is required to effectively support our Spanish-speaking customers and pros in complex communications and interactions
- Strong verbal communication, ability to establish a connection and trust over the phone, as well as empathize with the caller while still following Trust & Safety policies and procedures
- Strong writing abilities, able to effectively address concerns in emails and other messenger resolution platforms
- Is confident in their good judgment and decision-making abilities
- Level-headed, does not get shaken by difficult or complex situations
- Positive attitude loves solving problems and doesnt get easily deterred
Bonus points if you have
- Strong preference for those with previous experience in Trust & Safety, Fraud Prevention, or advanced Customer Support roles
- Bilingual in Spanish and English, with strong verbal and written skills
APPLY HERE
by Ronald Barron | May 8, 2024 | Uncategorized
About the Role
Associate, Paid Content Marketing
Remote
Full Time
Media & Entertainment
Entry Level
Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.
Job Summary:
Are you a content marketing mastermind with a knack for paid advertising? Do you thrive on driving targeted traffic and building audience engagement? If so, we want to hear from you! Blavity Inc. is looking for a talented Associate, Paid Content Marketing to join our dynamic team and spearhead paid content initiatives across our portfolio of web properties.
In this results-oriented role, you will be responsible for developing and executing paid content marketing strategies to attract high-quality, engaged readers to our growing portfolio of web properties. You’ll leverage your expertise in paid advertising platforms and content marketing best practices to create compelling campaigns that drive significant traffic and conversions.
Responsibilities:
- Develop and implement data-driven paid content marketing strategies to achieve specific website goals (e.g., increased brand awareness, lead generation, organic traffic growth)
- Conduct thorough audience research to identify ideal target demographics and tailor content accordingly
- Manage budgets across various paid advertising platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads)
- Create and optimize high-performing paid content campaigns including ad copy, landing pages, and creatives
- Continuously monitor campaign performance, analyze data, and make adjustments for optimal results
- Collaborate with the Content Marketing and SEO teams to ensure the content aligns with the overall marketing strategy
- Generate reports and track key performance indicators (KPIs) to measure campaign effectiveness
- Stay abreast of the latest paid advertising trends and best practices
Qualifications:
- Education: Bachelor’s Degree preferred
- Required Experience:
- 3+ years of experience in paid content marketing or a related field
- Preferred Experience:
- In-depth knowledge of various paid advertising platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads)
- Technologies: Fluent in Microsoft Office, Google Suite, Asana, and/or comparable project management suite
- Additional Qualifications:
- Proven track record of success in developing and managing high-performing paid advertising campaigns
- Strong understanding of content marketing principles and best practices
- Excellent analytical skills with the ability to interpret complex data and translate insights into actionable strategies
- Exceptional communication and collaboration skills
- Ability to work independently and manage multiple projects simultaneously
- Passion for staying current with digital marketing trends and innovations
- A healthy appreciation of GIFs and Black culture
APPLY HERE
by Ronald Barron | May 8, 2024 | Uncategorized
About the Role
Lead Product Designer
Remote Santa Monica, California, United States
Product
Full time
Description
Greenfly isn’t just another platform; we’re a collaborative hub where authentic and compelling digital content comes to life. We’re currently seeking a Lead Product Designer to help design the future of Greenfly. If you’re someone who can take complex problems and distill them into simple, intuitive interfaces and designs, and if youre passionate about crafting a great experience for customers, we want you on our team.
What You’ll Do
- Lead design across web and mobile (iOS and Android) applications.
- Develop, define, and maintain design processes and frameworks, including a robust design component library.
- Work closely with cross-functional teamsincluding product, engineering, analytics, and customer successto deeply understand customer needs and technical possibilities, synthesizing these into seamless user experiences.
- Promote and advocate for design standards and best practices to deliver best-in-class web and mobile applications.
Your Responsibilities
- Guide the UX process throughout the product design lifecycle, from conceptual wireframes to high-fidelity designs (and clickable prototypes) and their development across our products.
- Establish a strong foundation in user research, information architecture, and visual design; continuously identify opportunities for product enhancements.
- Address undefined problem spaces with comprehensive end-to-end design solutions, spanning user research, experience, visual, and interaction design.
- Engage deeply with user insights to drive continuous improvement and push for a user-centered approach in all design initiatives.
- Gain a profound understanding of the product and competitive B2B SaaS landscape to influence product strategy and ensure our designs meet business, client, and technical standards.
Requirements
- 5+ years in UX, product, or interaction design, preferably with substantial familiarity with angular component libraries like Dashkit.
- Highly skilled in layout, typography, and visual hierarchy.
- Strong interpersonal and communication skills, capable of persuading stakeholders and managing conflicts diplomatically.
- A problem solver with a self-driven approach to customer-centric solutions.
- Excellent organizational skills and meticulous attention to detail.
Bonus Points
- You’re naturally curious and empathetic, with a knack for putting yourself in the user’s shoes.
- You’re a team player, valuing collaboration over ego.
- While you take your work seriously, you recognize that fostering connections and shared goals drive us to achieve greatness together.
APPLY HERE
by Ronald Barron | May 8, 2024 | Uncategorized
About the Role
Product Specialist
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (over 30,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify the ways wedriverevenue. We’ve expanded our product offering dramatically, and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.
Position Overview
In this job, you will work with the Career Exploration product and engineering team, as well as sales, customer success, support and implementation. This provides great learning and networking opportunities for understanding the future of your career at OpenSesame.
You will be reporting directly to the GM of Career Exploration Platform, a fast growing business unit working with the CEO, President and cross collaborating with departmental VPs. You will help build OpenSesame from the emerging leader in enterprise business training to the clear, worldwide leader for the future of learning.
Specifically, you will help lead the sales and market development of course delivery in the flow of work, personalized learning and career mapping, resulting in a solution that your customers will love. Experience as Product Manager or Sales Enablement is a plus.
If you want this opportunity, we need to talk. We will discuss the key performance objectives below, and want to hear how you would approach them and experience in solving similar objectives. A positive, fast-moving, solution oriented attitude is critical.
Performance Objectives:
- Sales Enablement Achievement:Using your skills and experience to enable our CSM and Sales teams to not only meet but exceed their demo targets for Career Exploration Platform within your first 30 days. Your strategies and insights have directly contributed to our sales momentum.
- Opportunity Qualification Impact: Within the initial 30 days, your ability to identify and expand opportunities for our existing customers has significantly enhanced our sales pipeline quality and conversion rates. Your collaboration with the CSM team has pinpointed our ideal prospects, making a notable difference.
- Pilot Success: Your work over the first 60 days to baseline our pilot programs conversion metrics and revenue projections, and your strategies to improve these rates, have set a strong foundation for our pilot programs future success.
- Customer Engagement Excellence: Going above and beyond in engaging with our prospects, offering them in-depth responses and additional demos within your first 60 days. Your efforts have elevated our customer interactions beyond our standard sales follow-ups.
- Pilot Enhancement: In your first 90 days, your collaboration with pilot customers to identify and implement product improvements has been invaluable. Your insights have significantly enhanced our pilot program’s implementation and support processes.
- Sales Collateral Development: Your initiative to develop and update our sales collateral within the first 90 days has greatly enhanced our team’s performance. The materials now better serve our sales goals and resonate more effectively with our customers needs.
- Marketing Collaboration Achievement: Your close work with the marketing team over the first 90 days has been crucial in creating and refining marketing collaterals that align perfectly with our sales objectives and customer expectations. Your contributions have been pivotal in amplifying our market presence.
- Strategic Market Insights: Within the first 180 days, your partnership with marketing to enhance our competitive analysis has been instrumental in shaping our market strategy and product features. Your insights have given us a competitive edge and a clearer direction.
- Support and Implementation Innovations: By improving our support and implementation process within the first 180 days, you have documented significant enhancements that promise better scalability and customer satisfaction. Your systematic approach to process improvement has set new standards for excellence.
APPLY HERE
by Ronald Barron | May 8, 2024 | Uncategorized
About the Role
Sr Program Manager, Supply Chain Strategy
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and were building the team to help push our shopping cart forward. If youre ready to do the best work of your life, come join our table.
Instacart is a Flex First team
Theres no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best workwhether its from home, an office, or your favorite coffee shopwhile staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
As a vital member of the Next Gen Operations team, you’ll have the opportunity to lead in supply chain innovation, developing new solutions alongside external partners. This team is pivotal in driving significant advancements in customer and shopper experiences, operational efficiencies, and overarching growth within the grocery sector. You will steer the strategic development and execution of supply chain strategies that significantly impact key business objectives. This role requires a combination of analytical rigor, strategic thinking, and cross-functional leadership as you collaborate with commercial teams, product management, and more. It’s an opportunity to spearhead projects that shape the supply chain and influence the direction of Instacart’s operational strategies.
About the Team
Next Gen Operations team owns innovation in operations and works cross-functionally to bring new supply chain and fulfillment solutions to market in partnership with retailers and brands. The Next Gen Ops team is charged with creating step-change improvements in growth, customer experience, operations, and shopper experience as we focus on creating new solutions across our multiple operating models and business lines that accelerate the future of grocery. As part of this charter, Next Gen Ops have been key stakeholders in developing Instacarts cutting-edge technology that helps its retail partners bring innovative fulfillment sites to market.
About the Job:
- Strategic Development and Execution: Design and implement comprehensive supply chain strategies that support key business objectives, such as cost reduction, enhanced supply security, quality improvement, and driving innovation.
- Cross-functional Leadership: Lead cross-functional teams, collaborating with Commercial Teams, Product Management, and Data Engineering to apply supply chain solutions.
- Optimization of Supply Chain Operations: Manage and refine supply chain networks for optimal efficiency, overseeing the smooth flow of data and products.
- Data Analysis and Continuous Improvement: Analyze supply chain metrics to highlight improvement areas, insights, and overall project performance.
- Stakeholder Engagement: Develop strong relationships with both internal and external stakeholders, ensuring alignment with supply chain and business strategies.
- Innovative Tools and Processes: Innovate and develop new tools, reports, and processes to facilitate insightful data analysis and operational efficiency.
- Inventory Strategy: Formulate and execute sophisticated strategies for inventory management, aligning them with market trends, consumer needs, and new business initiatives.
Be a Flex Player: As an innovation team, our priorities can evolve quickly. You must be willing and excited to wade into new and undefined problems with curiosity and a can-do attitude.
About You
Minimum Qualifications
- A Bachelors degree or equivalent work experience; MBA in a relevant field is a bonus
- 5+ years of supply chain experience (ecommerce and/or grocery preferred)
- Strong technical and analytical skills
- Proficiency with Excel / Google Sheets, SQL
- Track record of success navigating and influencing stakeholders across complex matrix organizations
- Excellent communication and interpersonal skills
- Proficiency with data analysis and inventory management software
- Travel will be required (approximately 10-25% of the time)
Preferred Qualifications
- Fluency with Python and with Project Management tools such as Jira
APPLY HERE
by Ronald Barron | May 8, 2024 | Uncategorized
About the Role
Director, Program Experience Futures
locations
United States – Remote
time type
Full time
job requisition id
JR-017909
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Pay Range: $131,400.00 – $236,600.00
If youre passionate about building a better future for individuals, communities, and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The Director of the Program Experience Futures team plays a pivotal role in shaping the future of curriculum and assessment strategies. This leadership position is accountable for envisioning, planning, and implementing innovative approaches to enhance the overall program experience for our diverse student body. From personalized learning solutions to ensuring ethical and accessible compliance, the Director oversees a spectrum of responsibilities aimed at fostering an enriching educational environment.
Essential Functions and Responsibilities:
- Develop visionary strategies for the evolution of curriculum and assessment methodologies.
- Collaborate with academic stakeholders to integrate emerging trends and technologies into program experiences.
- Assess and evaluate potential solutions for curriculum enhancement and educational technology integration.
- Oversee the seamless integration of selected solutions into existing educational frameworks.
- Spearhead the design and implementation of personalized learning solutions tailored to student needs and preferences.
- Utilize data-driven insights to optimize personalized learning experiences across diverse student demographics.
- Ensure the ethical and responsible use of educational technologies and data analytics in program development.
- Uphold standards of academic integrity and privacy in all aspects of program experience planning.
- Ensure compliance with legal regulations and accessibility standards in program design and delivery.
- Champion accessibility initiatives to ensure equitable access to educational resources for all students.
- Provide leadership and mentorship to the Program Experience Futures team.
- Foster a culture of professional development and continuous learning among team members.
- Cultivate strategic partnerships with external stakeholders and educational technology vendors.
- Collaborate with cross-functional teams to leverage expertise and resources in program development initiatives.
- Establish metrics and benchmarks to evaluate the effectiveness of program experience enhancements.
- Drive continuous improvement efforts based on feedback, data analysis, and industry best practices.
- Performs other duties as assigned.
Knowledge, Skill and Abilities:
- In-depth knowledge of current trends and best practices in online higher education.
- Strong understanding of curriculum development, assessment methodologies, and learning theories.
- Proficiency in evaluating and integrating educational technologies and data analytics solutions.
- Excellent leadership, communication, and collaboration skills.
- Ability to navigate complex regulatory and compliance requirements in higher education.
- Experience in staff development, team building, and fostering a culture of innovation.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector.
- Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
- Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model.
- Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings.
- Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs.
- Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives.
- Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement.
- Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders.
- Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education.
Job Qualifications:
Minimum Qualifications:
- Bachelors degree in Education, Instructional Design, or related field
- 10 years specific experience which includes a minimum of 7 years leading (managing) a team.
- 5 or more years of experience in higher education administration, curriculum development, or instructional design.
- Demonstrated track record of successfully managing complex projects and initiatives within a higher education setting.
- Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments.
Preferred Qualifications:
- Doctoral degree in Education, Instructional Design, or related field.
- Experience working in a leadership role within an online higher education institution.
- Familiarity with industry standards and frameworks for online learning and educational technology.
- Previous experience in designing and implementing personalized learning solutions.
- Experience in grant writing, fundraising, or securing external funding for educational initiatives.
APPLY HERE
