About the Role
Product Specialist
About OpenSesame
OpenSesame’s mission is to help develop the world’s most productive and admired workforces. We deliver a comprehensive catalog of eLearning courses from the world’s top publishers. We add value to customers through their entire learning journey.
While it appears to most people that we just sell training courses (over 30,000 of them), what we really offer is the opportunity for companies to upgrade the skills of each of their employees.
We are at a pivotal time in our growth as we diversify the ways wedriverevenue. We’ve expanded our product offering dramatically, and have a growing network of partners that is developing into a vibrant channel. Our customer base has high satisfaction ratings and there is room to grow our retention even more.
Position Overview
In this job, you will work with the Career Exploration product and engineering team, as well as sales, customer success, support and implementation. This provides great learning and networking opportunities for understanding the future of your career at OpenSesame.
You will be reporting directly to the GM of Career Exploration Platform, a fast growing business unit working with the CEO, President and cross collaborating with departmental VPs. You will help build OpenSesame from the emerging leader in enterprise business training to the clear, worldwide leader for the future of learning.
Specifically, you will help lead the sales and market development of course delivery in the flow of work, personalized learning and career mapping, resulting in a solution that your customers will love. Experience as Product Manager or Sales Enablement is a plus.
If you want this opportunity, we need to talk. We will discuss the key performance objectives below, and want to hear how you would approach them and experience in solving similar objectives. A positive, fast-moving, solution oriented attitude is critical.
Performance Objectives:
- Sales Enablement Achievement:Using your skills and experience to enable our CSM and Sales teams to not only meet but exceed their demo targets for Career Exploration Platform within your first 30 days. Your strategies and insights have directly contributed to our sales momentum.
- Opportunity Qualification Impact: Within the initial 30 days, your ability to identify and expand opportunities for our existing customers has significantly enhanced our sales pipeline quality and conversion rates. Your collaboration with the CSM team has pinpointed our ideal prospects, making a notable difference.
- Pilot Success: Your work over the first 60 days to baseline our pilot programs conversion metrics and revenue projections, and your strategies to improve these rates, have set a strong foundation for our pilot programs future success.
- Customer Engagement Excellence: Going above and beyond in engaging with our prospects, offering them in-depth responses and additional demos within your first 60 days. Your efforts have elevated our customer interactions beyond our standard sales follow-ups.
- Pilot Enhancement: In your first 90 days, your collaboration with pilot customers to identify and implement product improvements has been invaluable. Your insights have significantly enhanced our pilot program’s implementation and support processes.
- Sales Collateral Development: Your initiative to develop and update our sales collateral within the first 90 days has greatly enhanced our team’s performance. The materials now better serve our sales goals and resonate more effectively with our customers needs.
- Marketing Collaboration Achievement: Your close work with the marketing team over the first 90 days has been crucial in creating and refining marketing collaterals that align perfectly with our sales objectives and customer expectations. Your contributions have been pivotal in amplifying our market presence.
- Strategic Market Insights: Within the first 180 days, your partnership with marketing to enhance our competitive analysis has been instrumental in shaping our market strategy and product features. Your insights have given us a competitive edge and a clearer direction.
- Support and Implementation Innovations: By improving our support and implementation process within the first 180 days, you have documented significant enhancements that promise better scalability and customer satisfaction. Your systematic approach to process improvement has set new standards for excellence.