by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Title: VP Account Management
Location: Remote
Job Description:
Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later InfluenceT), and Later, the best social media management platform (now Later SocialT) and first-to-market link in bio tool.
We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.
In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We’re now on a mission to build the world’s first Social Revenue Platform.
Later will be the first inclusive platform where social media managers, influencer managers, and creators can come together to collaborate on content. We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.
As a trusted partner and go-to source for social media advice, we help create an engaged community for reliable performance and repeatable growth.
About this position:
We are seeking a dynamic and experienced Vice President of Account Management to lead and oversee our Enterprise, Mid-Market, and SMB account management teams. This role is crucial for ensuring exceptional client satisfaction, driving revenue growth, and maintaining strong client relationships. The position reports directly to the SVP of Customer Operations. The ideal candidate will have a proven track record in account management, have exceptional leadership skills, and a posess a strategic mindset.
What you’ll be doing:
Leadership and Strategy:
- Develop and implement the strategic vision for the account management department.
- Lead, mentor, and develop a high-performing account management team.
- Set and monitor KPIs and OKRs to ensure departmental goals are met or exceeded.
- Collaborate with the VP of Sales, the VP of Professional Services, the Head of Support, and the executive team to align account management strategies with overall company goals.
Client Relationship Management:
- Establish and cultivate relationships with C-level executives across top client accounts, becoming a trusted strategic advisor.
- Act as the executive point of contact for key clients, addressing any escalations, needs and concerns.
- Lead strategic conversations with clients, demonstrating a deep understanding of their business challenges, industry, and opportunities providing tailored solutions.
- Ensure client satisfaction through proactive communication and problem-solving.
Revenue Growth:
- Identify opportunities within your team for account growth and expansion.
- Lead the team to deepen engagement with current clients, driving upsells and cross-sells to contribute to an overall revenue increase.
- Lead the team in the expansion of existing holding companies into new brands and logos.
- Manage Net Revenue and Gross Revenue Retention.
- Develop and implement strategies to increase revenue from existing accounts.
- Step in and help close individual business when needed.
- Work closely with the sales and marketing teams to identify and pursue new business opportunities.
- Forecast quarterly retention targets.
Operational Excellence:
- Oversee the account management process to ensure efficiency and effectiveness.
- Manage the building and maintenance of team commission and incentivization plans to drive performance.
- Implement best practices and standard operating procedures for the department.
- Monitor and analyze account performance metrics to drive continuous improvement.
- Ensure compliance with company policies and industry regulations.
Collaboration and Communication:
- Collaborate with cross-functional teams, including sales, marketing, services, and customer support, to deliver exceptional client experiences.
- Influence Product Development with Client Feedback: Serve as a key liaison between the account management and product teams, ensuring client feedback directly influences the product roadmap.
- Communicate effectively with internal and external stakeholders.
- Provide regular updates to the executive team on account management performance and client feedback.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!
- 12+ years of experience in account management or client services, with at least 5 years in a leadership role, with a proven ability to lead transformations in account management teams, shifting to proactive engagement and revenue generation.
- Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree preferred).
- Industry-Specific Experience Or Background in SaaS, Marketing, and Influencer Marketing is beneficial.
- Experience in Influencer and Social Media Marketing industry strongly preferred.
- Knowledge and proficiency in Salesforce required.
- Advanced problem-solving and negotiation skills.
- Proven track record of managing and growing key client accounts.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strategic thinker with the ability to develop and execute long-term plans.
- Ability to analyze data and metrics to drive decision-making.
- Proficiency in account management software tools.
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Senior Graphic Designer, Marketing
Remote
United States
Description
Company overview
Founded in 2007, Quimbee is on a mission to empower every legal journey. Our cutting-edge platform provides law students and legal professionals with the essential tools and resources they need for success. From expert-written case briefs and engaging video lessons to practice exams and multiple-choice quizzes, Quimbee is revolutionizing legal education and bar preparation.
The opportunity
Quimbee team members must be masters at what they do. Whether you are a brilliant legal writer, product leader, or subject-matter expert we look for the top 1%. As a senior graphic designer, you will lead the conceptualization of marketing strategies and design solutions from inception to execution. As the primarymarketing creative designer, you will drive the creation of marketing communications materials.
Key responsibilities
- Develop illustrations, graphics, animations, and storyboards following the appropriate brand guidelines.
- Develop visual concepts and layouts for digital campaigns including website graphics, social posts, emails, and digital ads.
- Develop comprehensive marketing creative strategies that encompass all phases of the campaign lifecycle, from planning to execution and evaluation.
- Conceptualize ideas for new design campaigns and marketing initiatives, and be able to present creative concepts and implementations to stakeholders.
- Create, edit, and optimize images using Adobe Creative Suite, Figma, and other design software.
- Translate marketing strategy into compelling visual content that engages and resonates with the target audience.
- Maintain visual consistency across all channels and deliverables.
- Provide ongoing creative direction to external vendors and agencies.
Requirements
- Bachelors degree in graphic design, fine art, or a related area
- 5+ years of direct response marketing experience
- Expertise in developing and managing digital marketing creative strategy
- Strong understanding of creative for paid digital ads, such as Instagram/Facebook, Google/Microsoft, YouTube
- Experience designing email, using a CRM such as Hubspot/Salesforce with knowledge of best practices for optimizing open, click, and conversion rates
- Proficient in Adobe Creative Cloud and Figma
- Bonus points for proficiency in After Effects
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Sr Accessibility Specialist I-US Remote
locations
Ohio
Georgia
Philadelphia, PA
Missouri
New York
California
time type
Full time
job requisition id
R77548
Would you like to empower librarians, researchers, scientists, and students with user-friendly and accessible tools and products?
Are you ready to help us further drive our Digital Accessibility initiatives?
About our Team
At Elsevier, we help our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. Our team is comprised of experts in digital accessibility and user experience. We help design and test digital experiences so they can be used by everyone, including people with disabilities. Our team’s work spans over 20 years across more than 200 products/apps with a global user population. We are a growing team with a culture of collaboration, generously sharing and receiving accessibility knowledge inside and outside our company. We are passionate about designing experiences which delight end users and exceed the minimum standards.
About the Role
The Senior Accessibility Specialist conducts expert reviews of websites, mobile apps, and digital content to ensure accessibility. They deliver detailed lists and Accessibility Conformance Reports (ACRs). Using their expertise in WCAG, they guide designers and developers towards compliance including testing and validation of fixes. They apply their knowledge of user experience best practices and how people use assistive technology, to create better user experiences and identify opportunities for innovation.
Responsibilities
- Producing the required technical documentation (VPATs) and squad coaching to support the eBook and eCommerce products covered under the European Accessibility Act
- Maintaining a consistent schedule of VPATs/Audits to be completed once every 1-2 weeks and sharing with the relevant product partners.
- Authoring product accessibility statements
- Partnering with teams to include people with disabilities in the design and testing of our products.
- Supporting dozens of teams through technical coaching, testing, and sign-off in achieving and sustaining compliance.
- Keeping up to date with emerging trends, technologies, and best practices in UX and accessibility
- Assisting customers and sales teams in resolving accessibility issues with products.
Requirements
- Have experience in an accessibility specialist role supporting digital websites, apps, and content.
- Have experience authoring over 10 Accessibility Conformance Reports/ VPATs
- Have experience testing websites and native apps with screen readers, screen magnifiers, and other assistive technologies.
- Demonstrate advanced knowledge of WCAG 2.1 success criteria and techniques.
- Demonstrate knowledge troubleshooting accessibility problems on websites and mobile applications.
- Demonstrate understanding of how people with disabilities use assistive technology.
- Be comfortable working on multiple projects and with multiple team members concurrently.
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Lead Software Engineer – 2239998
EMPLOYER: Optum Services, Inc.
JOB TITLE: Lead Software Engineer
Full Time
LOCATION: 11000 Optum Circle, Eden Prairie, MN 55344 (Telecommuting available from anywhere in the U.S.)
DUTIES: Develop technical specifications and design documents as defined in application/system designs and are clearly and comprehensively documented, understood and traceable to business requirements; Analyze and fix defects identified in testing, including root cause analysis; Partner with applicable groups to review and provide feedback on test plan and scenarios; Ensure organized source code control and release management; Engage with product and technology leaders to gain understanding of the business strategy, vision, and priority; Implement Agile software development and automation across all technology platforms; Support all phases of the SDLC and deploy code to higher environments and collaborates with other in support of the deployment plan; Identify solutions to non-standard requests and problems; Solve complex problems and/or conducts complex analyses; Provide guidance to the teams during product refinement, analysis, solution, and delivery of the work; Observe and update policies related to the Software Development Lifecycle (SDLC); Assist the AP and Feature teams in clearing large obstacles; Create business-enabling multiple technology roadmaps; Build web applications and RESTful web services; and Lead multi-faceted development Teams working on relevant technology. Telecommuting is available from anywhere in the U.S.
REQUIREMENTS: Employer will accept a Master’s degree in Computer Science, Engineering, Computer Information Systems, or related field and 2 years of experience in the job offered or in a computer related occupation. Position requires 2 years of experience in the following : .NET Core; C#, jQuery, SOAP, and JSON; XML for developing Web Applications; Angular or React; Typescript; CI/CD and test automation; MS SQL; Web APIs and (REST) based communication; and Azure Cloud.
APPLY HERE
by Ronald Barron | Aug 7, 2024 | Uncategorized
About the Role
Title: Product Support Specialist – East Coast
Reports to: Product Support Manager
Location: Remote US, Eastern Time Zone
Compensation Range: $50,000 to $65,000 base, plus bonus and equit
Job Description:
What We Do:
Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access.
Today’s cyber-attacks aren’t limited to large organizations with the security tools that can ward off threats. Hackers don’t discriminate and will find a way to penetrate any vulnerability in any size business, which is why Huntress focuses on protecting those small to midsize businesses that make up the backbone of our economy.
Huntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training.
Join the hunt and help us stop hackers in their tracks!
What You’ll Do:
At Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing.
We have a world-class support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings.
You’ll join a department that cares deeply about providing training and mentoring opportunities to our team members. Leadership provides regular coaching, mentoring, and training opportunities.
As a Product Support Specialist at Huntress, you will play a key role in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service.
Responsibilities:
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Recommend changes to internal and customer-facing documentation where needed
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
What You Bring To The Team:
- Ability to adapt and pivot quickly to the day-to-day changes that hyper-growth companies experience
- Highly collaborative mindset: being able to work together as one team to come to the best possible solutions for our partners
- Considers themselves disciplined, with systematic problem-solving skills
- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with its directory structures, services, the registry, etc., and troubleshooting common system and application issues (knowledge of Powershell is a plus, but not required)
- Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)
- Experience configuring antivirus products and troubleshooting interactions between these products and specialty software
- Is familiar with system configuration/management tools such as GPO, RMMs, AD, and MDMs; scripting these tools is a plus
APPLY HERE
by Ronald Barron | Aug 6, 2024 | Uncategorized
About the Role
Web Designer I
Virtual US
Full time
JR-017180
Website Designer I, Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visitsolera.com.
The Role
The Website Designers’ primary role will be to assist in building modern, responsive, and functional automotive websites and digital graphics. Working with other senior experienced technical and sales professionals, this role contributes by delivering visual comps, prototypes, and final coding/uploading/testing on our proprietary platform.
This candidate should be extremely detail-oriented, comfortable working in a fast-paced environment, and able to communicate clearly and effectively. The right candidate is a resourceful multi-tasker who loves designing websites and digital graphics that are functionally and visually appealing. This is a full-time, virtual position that works alongside a team of designers, developers, and project managers.
What You will Do
At Solera, we believe in providing clarity and focusing on the primary responsibilities of the role. The priorities associated with this role are:
Major Areas of Responsibility:
- Produces conceptual design for Website Themes for Franchise and Independent dealerships
- Produces customized website designs for New Accounts build team
- Maintains compliance standards according to franchise branding specifications
- Prepares files and assets for website support and digital marketing requests
- Collaborates with internal and external clients and vendors
- Monitors and manages Salesforce.com case activities
- Completes miscellaneous activities as needed
Primary Objectives:
- Produces high-quality creative designs for responsive websites and digital marketing
- Provides exceptional customer service for external and internal clients
- Supports Operation’s Production team’s goals of efficiency, quality and on-time delivery
Specific Responsibilities of the Job:
- Produces original Website Themes for Franchise and Independent Dealers
- Produces website design templates for Sales and Build team use
- Reviews and utilizes branding guidelines for franchise-based websites
- Designs and builds layouts for independent dealer websites
- Maintain and update existing themes with current model year images
- Implement newly updated platform modules and functional tools
- Performs proofing and quality control checks on all components, including review for correct content, spelling, grammar, format, and requested changes
- Produces personalized website designs for New Accounts build team
- Participates in website kick-off and concept design meetings, if applicable
- Conducts research for assets to meet component or project theme
- Interviews internal clients to understand creative assignment parameters and goals
- Translates design direction into creative solutions to attain project approval
- Performs proofing and quality control checks on all components, including review for correct content, spelling, grammar, format, and compliance standards
- Uses feedback to modify designs to attain project approval
- Executes Quality Control Checks for website post-launch
- Produces graphic design Website Support for all live websites
- Uploads, and/or manages assets including vehicle images, logos, advertising, video editing, etc. per franchise branding guidelines
- Adheres to U.S. Copyright Laws and compliance standards when creating digital images
- Applies designated naming conventions, file formatting, corporate branding and co-op guidelines to components, where applicable
- Performs proofing and quality control checks on all components, including review for correct content, spelling, grammar, format, and requested changes
- Prepares files and assets for Implementation for Websites and SEM
- Creates new or refines existing dealership logos for website use
- Supports website build process for graphics by meeting quality and load time requirements
- Stores completed component and project files as required by departmental SOP
- Performs pre-implementation activities prior to delivery of files for new and existing websites
- Collaborates with internal and external clients and vendors
- Provides direction and/or information to dealers submitting client-supplied artwork for production
- Communicates design layouts with all clients or vendors involved to insure application compatibility
- Works with internal and external resources to resolve production spec and formatting issues
- Monitors and manages Salesforce.com case activities
- Manages case workload using Salesforce.com Case Grid
- Takes timely action to investigate and resolve case-related issues
- Resolves cases within published service level agreement (SLA)
- Provides regular updates on case status using Chatter
- Elevates ongoing issues to manager
- Completes miscellaneous activities
- Creates and maintains standard operating procedure (SOP) documentation for specific jobs, programs or accounts supported
- Supports testing of new systems, platform updates, products, or programs
- Leads and/or participates in team cross-training
What You will Bring
Required Knowledge, Skills and Abilities:
• Degree or equivalent experience: AA or AAS in Graphic Design, Graphic Arts or Web Development; BA/BS/BFA plus two (2) years of on-the-job experience preferred
- In lieu of degree, a minimum of four (4) years of experience in the digital marketing industry, ad agency, email, or website graphics environment, with a strong focus on website design, including one (1) year in the acting role of Senior Graphic Designer which includes the ability to complete all aspects of the job and cross-train others
- Excellent understanding of design principles and branding standards applied to website architecture
• Expert/Excellent skills working with Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat Pro)
• Strong organizational skills for specific file types and asset management
• Experience in HTML/CSS and responsive website designs a bonus
- General knowledge of SEO and SEM campaign design
APPLY HERE
