by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Director of Implementation
Remote
Full Time
Implementation
Senior Manager/Supervisor
Job Description:
The Director of Implementation (DOI) is responsible for the overall operational success of the Implementations team. The DOI is responsible for partnering with organizational and Implementation leaders to develop and execute strategies that support growth and drive continuous onboarding excellence. The primary focus of this position is improving onboarding efficiency and quality, developing a client service mentality above all else, fostering a data driven website best practice environment, and nurturing a motivational environment that attracts and retains top talent. This role leads, manages, and mentors the Implementation’s management staff, including establishing, collaborating on, and measuring individual and team goals. The director of implementations reports and collaborates with the Director of Operations to define and formalize and implement department standards and SOP; and works closely with cross functional leaders to ensure a clear and shared understanding of processes.
Essential Functions:
- Allocate department resources to best meet company needs and support internal initiatives.
- Establish and maintain relationships and effectively communicate with peers, business unit leaders and senior management to ensure a collaborative corporate environment.
- Ensure that the quality of work produced by the Implementations team and leadership groups meets our high standards.
- Ensure that an effective implementation program is identified and implemented that produces high quality projects for implementing customer solutions on time, under budget, and consistent with customer and OEM expectations.
- Collaborate with the support teams to ensure that all new customer implementations are seamlessly transitioned to Customer Support.
- Act as the top escalation point within Implementations for inter/intra-department concerns
- Provide continuous feedback for product, tooling, and analytic development on improvements.
- Represent DealerOn during client and partnering meetings, demonstrating exceptional skill in communicating complex material in an easily consumable manner.
- Assist the Director of Operations on setting yearly department initiatives and goals
- Review daily/weekly/monthly reports and work with the Director of Operations on growth strategies.
- Design process workflows to improve quality and reduce time required for both project completions and employee development to optimize organization’s efficiency and quality.
- Establish and communicate team OKRs and individual KPI’s that align with the company’s vision; monitor and analyze results, implement needed changes in an Agile manner.
- Manage overall team staffing, including recruitment, performance management, development, evaluation, and disciplinary actions.
- Provide employees with coaching, feedback, and developmental opportunities including leadership development to enhance their skills, motivation, and performance.
- Hire, terminate and distribute talent as necessary to support department growth.
- Delegation (within reason) of critical tasks to your management team to foster development.
Required Skills and Experience:
- Bachelor’s Degree in computer science, marketing, project management, business administration, or equivalent.
- Demonstrated success and 8+ years of experience in leadership ideally specific to technical website design and / or technical project management.
- Ability to act as Implementation department representative for DealerOn on client and partner calls, demonstrating skills in communicating complex material in a digestible way
- Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience.
- Proven ability to drive department clarity; develop and communicate a clear and compelling vision that inspires the team to think and operate “outside the job description” without getting overwhelmed.
- Act as a change agent/leader with demonstrated passion about customer service and employee development.
- Ability to work as a team player on a daily basis to brainstorm and tackle challenges and opportunities in creative ways.
- Excellent problem-solving skills with a service mindset that balances the needs of the company and employees.
- Able to multi-task and work in a fast-paced, energetic, and continuously evolving environment.
- Maintains a high degree of professionalism, able to interface with all levels of the company and preserves confidentiality in all sensitive matters.
- Possesses a proactive approach to accomplishing work, high attention to detail and accuracy, has consistent follow up, and strong organizational skills.
- Demonstrate flexibility to meet business needs with a focus on achieving quality results.
- Strong written and verbal communication skills that motivate the department and safeguards OEM/customer relationships.
Preferred Skills and Experience:
- Previous management experience in a technical environment.
- Previous experience developing and delivering high quality and complex websites.
- Experience working in a high-tech, software, or SaaS company.
- Strong management skills with attention to detail.
- Knowledge of the automotive industry and DMS systems.
- Remain ahead of industry trends and inform team of changing automotive landscape.
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by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Title: Sr. Manager, Search Engine Optimization – United States (f/m/d)
Location: US
Job Description:
Spark Networks is a leading global dating company with a widening portfolio of premium & freemium apps, including Zoosk, JDate, Christian Mingle, Silver Singles, and Elite Singles. Formed in 2017 through the merger of Affinitas GmbH and Spark Networks, Inc., the company operates in 29 countries worldwide. As Spark continues to enhance its brands, we are growing our team with a Sr. Manager, Search Engine Optimization
Position Overview:
The Sr. Manager of Search Engine Optimization (SEO) is responsible for leading and managing our SEO initiatives to drive organic traffic growth, improve search engine rankings, and enhance the overall digital presence of the company. This role involves developing and implementing effective SEO strategies, managing an outsourced SEO vendor, and working cross-functionally with various teams to ensure the successful execution of SEO plans. The ideal candidate will have extensive experience in SEO, strong analytical skills, and the ability to work in a fast-paced, dynamic environment.
Responsibilities:
- SEO Strategy Development: Develop and implement a comprehensive SEO strategy aligned with the company’s overall digital marketing goals and objectives.
- Vendor Management: Oversee the performance of the outsourced SEO vendor, ensuring they meet deliverables, deadlines, and quality standards. Facilitate clear communication and provide direction to maximize vendor efficiency.
- On-Page and Off-Page SEO: Guide the implementation of on-page and off-page SEO techniques to improve website rankings and drive traffic. Ensure best practices in content optimization, meta tags, link building, and other relevant factors.
- Content Strategy Development and Optimization: Develop and optimize the content strategy to ensure it aligns with SEO goals, enhances user engagement, and drives organic traffic growth.
- Performance Monitoring and Reporting: Track, analyze, and report on key SEO metrics and performance against established goals. Utilize analytics tools to provide insights and recommendations for continuous improvement.
- Cross-Functional Collaboration and Coordination: Work closely with performance marketing, engineering, product, content creation, and web development teams to ensure cohesive execution of SEO strategies across all digital platforms.
- Industry Research and Trends: Keep abreast of the latest SEO trends, algorithm changes, and best practices to maintain a competitive edge.
Requirements
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Master’s degree or relevant certifications (e.g., Google Analytics, SEO certifications) is a plus.
- Minimum of 5-7 years of experience in SEO with a proven track record of successful SEO strategy development and execution. Prior experience managing outsourced vendors is essential.
- Strong understanding of search engine algorithms, keyword research tools, SEO software, and analytics platforms (e.g., Google Analytics, SEMrush, Moz).
- Exceptional analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to enhance SEO performance.
- Excellent project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Strong written and verbal communication skills to effectively collaborate with internal teams and external vendors. Ability to present complex information in a clear and concise manner.
- Demonstrated leadership capabilities with experience in mentoring and developing teams.
- Proactive and strategic thinker with strong problem-solving abilities and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.
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- Ability to work with and earn trust of product, engineering, marketing, and operations stakeholders.
Position Type/Expected Hours of Work
- This is a full-time remote position
- Remote team members must live and work in the United States (preferably EST). Approved Remote Locations are Connecticut, Florida, Georgia, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Utah, Virginia, and Wisconsin.
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Title: Senior Success Strategy & Operations Analyst
Location: Remote – USA
Job Description:
The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management.
In this role you will:
- Provide data-driven, operational and decision-making support to the Customer Success organization and management team
- Support our operating cadence of weekly, monthly and quarterly performance analysis and business reviews
- Understand global trends and nuances, partner with leaders on projects as a strategic voice
- Respond to business requests, compile root cause analyses and solve common issues
- Support cross-functional programs, processes, and systems to drive performance and productivity improvements
We are looking for people who have:
- A Customer-First mindset and passion for supporting customer-facing teams
- Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights
- Have advanced Excel knowledge, data visualization software experience (Looker, Tableau, etc.);
- Experience with SQL, Python, R (or similar statistical tools)
- Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
- Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
- Prior experience in management consulting, finance, strategy & ops a plus
- Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Title: Director of Product Design, Content Hub
Location: Remote – USA
Job Description:
Director of Product Design, Content Hub
The HubSpot product team is passionate about helping small and medium-sized businesses grow better by building a CRM platform that helps them market, sell, and support their customers and teams. The product team, consisting of over 1,000 Engineers, UX Design & Researchers, and Product Managers helps to build products for more than 125,000 customers in over 120 countries around the world. Our team has scaled rapidly over the past few years, and we’re looking for empathetic, adaptable User Experience leaders.
Our Content Marketing Product Offering is looking for an experienced UX Design Leader to help us scale. The marketing industry is rapidly changing and marketers are struggling to keep up with the growing demand for omni-channel marketing, personalized experiences, regulations for anonymous data/cookies, and more. You will be responsible for scaling AI-driven content creation, asset management, and distribution across our content tools, which are core to driving our Content Marketing offering with tools like websites, blogs, and landing pages, in addition to product wide experiences like editing patterns.
This UX Leader will define and own the UX vision and strategy for key projects that ensure HubSpot’s continued investment in helping customers attract and capture leads. We are looking for a strategic thinker that knows how to set a vision, drive alignment, and can inspire their teams to deliver both measurable impact and powerful experiences for our customers. In this role, you will collaborate with your stakeholders to break down difficult problem spaces into realistically achievable projects. The right leader will have deep empathy for their customers’ everyday challenges and will always put their needs first to provide a remarkable experience.
As a UX leader at HubSpot, you’ll do many things – and you likely already have experience doing some of them in the past. They are:
- Collaborate with leaders in Product Management and Engineering to:
- Create a strategic vision based on market, customer and internal stakeholder feedback
- Develop a point of view about the customer journey in partnership with stakeholders from across the organization
- Maintain an operating system that helps translate vision and company goals into objectives that give teams clarity and autonomy.
- Support and empower autonomous teams to succeed by:
- Helping frame the customer problem
- Providing guidance about how to measure outcomes
- Developing ICs and front line managers
- Executing on each phase of HubSpot’s fundamental performance management lifecycle
- Creating and fostering a psychologically safe and inclusive team
- Success collaborating with other leaders to develop a product design vision and convey the strategy to their team in a way that influences execution
- Strong, demonstrable experience delivering successful and intuitive products? – we value consumer-grade experience in solving enterprise-level problems
- Experience leading teams in high complexity, multi-segment platform environments
- Worked closely with product and engineering leaders to establish objectives, high-level strategies, and key results for your team
- Extensive experience providing mentorship, goal-setting, growth coaching, and accountability to UX practitioners and managers
- Confidence delivering clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
- An understanding of how to foster team health and bring a sense of mission to your group and to the broader UX team
- Collaborate with Recruiting to build an exceptional and diverse team
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Junior Designer
Remote
Marketing /
Full-time /
Remote
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
As Junior Graphic Designer, you will work directly under the Senior Graphic Designer and extended Marketing team to disrupt a $30 billion industry. You love collaborating with a team and using creativity and data to develop insight led campaigns. Your creative and design expertise will help the team achieve its mission to get Ollie into the bowls of pets everywhere.
This role will report to our Senior Graphic Designer and is based remotely in the US.
What You’ll Do:
- Assist in the development of compelling creative for our digital marketing channels that drive customer acquisition.
- Execution of visual designs for a range of marketing materials including digital and print assets.
- Work cross functionally and collaborate with the creative team and project owners from various channels to maintain Ollie’s visual brand identity.
- Must be comfortable with direct response oriented product marketing
- Be a strategic partner who can help in conceptualizing and communicating ideas visually
- Support the designing of layouts, illustrations, graphics, and print needs across all channels.
- Stay up to date with the industry trends, design best practices, and new technology and software.
- Handle multiple projects simultaneously and prioritize tasks to meet deadlines accordingly.
- Support Ollie’s business through recurring channel needs, such as promotional and lifecycle emails and promotional banners.
- Assist in maintaining the organization and archiving of design assets.
Who You Are:
- Organized with the ability to manage numerous projects, tight deadlines, revisions or shifts in direction effectively
- Understanding of typography, color theory, and layout principles.
- Able to translate business goals into innovative, meaningful, and differentiated brand assets
- Able to communicate clearly and concisely
- Able to work collaboratively in a team environment, receptive to feedback, and open to learning from the senior designer.
- Able to work in CMS (Content Management System) to design an build effective landing pages
- Able to operate at a fast pace, with no ego
- BA in graphic design or related area
- Familiarity with print production and specs
- Refined design sensibility, aware of current design trends to continue to elevate Ollie’s perspective to remain relevant
- Proficient knowledge of Adobe CS, video editing, G-Suite
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Operations Associate
Req #582
United States
Job Description:
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.
About the Role
Impact you will make
The Insurance Discover for Payers product helps payers identify other insurance coverage responsibility for their members and claims. This allows health plans to accurately manage costs and denials, which also helps reduce payer-provider abrasion. As a key member of the high-growth Insurance Discover for Payers Operations team at FinThrive, you will drive operational excellence and efficiency, ensuring positive customer relationships and client product satisfaction. You will ensure customer / product issues are mitigated. Your efforts will directly contribute to optimizing payer processes, reducing costs, and enhancing service quality for our clients. By leveraging your expertise in operations, you will identify and implement innovative solutions that improve workflow and productivity. Your collaboration with cross-functional teams will foster a culture of continuous improvement and operational innovation. Ultimately, your impact will be seen in the improved financial performance and customer satisfaction of our clients, solidifying FinThrive’s position as a leader in the healthcare industry and payer market.
What you will do
- Address and resolve customer issues promptly and effectively
- Collaborate with internal teams, including product, sales, and support, to drive a seamless customer experience
- Work closely with product teams to ensure customer needs are met
- Monitor and analyze KPIs to ensure customer satisfaction and identify areas for improvement
- Identify potential churn risks among clients through data analysis and customer feedback
- Proactively address customer concerns and implement solutions to enhance customer retention
- Troubleshoot customer issues via detailed analysis
- Drive successful customer implementations
What you will bring
- Bachelor’s degree in a related field
- 2+ years of relevant experience working with healthcare software companies
- Advanced technical skills, specifically Excel & SQL
- Travel required: minimal (few times per year)
What we would like to see
- Experience with Tableau & Power BI
FinThrive’s Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
APPLY HERE
