by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Partner Account Manager
Location: Remote
Type: Full-time
Workplace: remote
Category: Field Service Network
Job Description:
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We’re a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The Job
As a Partner Account Manager, you will play a pivotal role in supporting the Commercial Field Service Team and top-tier Field Service Partners (FSPs). This position ensures a seamless onboarding process and an exceptional support experience for our partners. Reporting to our Director of Commercial Field Service Network, you will collaborate closely with internal teams to drive strategic initiatives, enhance partner engagement, and ensure high levels of satisfaction and long-term success.
What You’ll Do
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Partner Relationship Management (50%)
- Drive Service Level Agreements (SLAs) and performance for high-volume FSPs.
- Build and maintain collaborative relationships with Field Service Partners to foster mutual growth and satisfaction.
- Coordinate with FSPs and Accounts Payable to support invoices and payments.
- Partner with stakeholders to establish impactful meeting frameworks, drive agenda alignment, and deliver performance evaluations.
- Possess knowledge of contract terms and demonstrated expertise in pricing negotiations to support business objectives.
Performance Oversight and Analysis (30%)
- Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios.
- Gather stakeholder feedback on partner responsiveness, technical skills, and communication.
- Utilize and customize tools such as BI and CRM platforms to assess performance metrics and drive improvements.
- Identify and implement efficiency improvements to enhance partner performance.
Training and Development (10%)
- Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs.
- Define Salesforce platform requirements and develop related training materials for FSPs.
- Facilitate smooth onboarding and ongoing training for new and existing FSPs.
Continuous Improvement (10%)
- Identify and implement efficiency improvements to enhance Field Service Network performance.
- Gather feedback from partners to identify improvement opportunities and implementation strategies.
- Pilot new service strategies to boost partner engagement and performance.
Who You Are
- You have exceptional relationship-building and communication skills.
- You excel in data analysis to inform data-driven performance management and decisions.
- You are highly organized and capable of managing multiple priorities simultaneously.
- You thrive in a collaborative environment and can navigate cross-functional team dynamics.
- You bring a solutions-oriented mindset to improve processes and outcomes for internal and external stakeholders.
Experience You’ll Need
- 3-5 years operations, vendor, and or sub-contractor management.
- Contract management and exposure to pricing negotiations.
- Demonstrated ability to work with KPIs, SLAs, and performance metrics.
- Working knowledge in CRM systems, particularly Salesforce, and data analysis tools.
- Proficiency in managing invoices, payments, and other account-level operations.
Experience That’s a Plus
- Experience in the renewable energy or field service industry.
- Familiarity with training program development and facilitation.
- Advanced knowledge of performance tracking and reporting tools.
- Extensive contract management experience.
APPLY HERE
by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Director, Fantasy and Daily Games Operations
locations
United States of America
time type
Full time
job requisition id
JR0025151
Yahoo Sports is one of the internet’s leading destinations for comprehensive sports news and innovative fantasy games. We produce insightful content across multiple platforms and curate quality coverage from around the web to inform and entertain fans. We’re an original fantasy sports pioneer, with a legacy of innovation that helps us continue to be a fantasy leader. And as one of the most-visited sports platforms on the internet, we’re one of the best places for brands to reach fans.
This role will be responsible for managing and overseeing the daily operations of a Daily Fantasy Sports (DFS) product across the four major American sports (NFL, NBA, MLB, NHL), as well as global football, tennis, and PGA events. This role involves programming and managing all aspects of the DFS product, including but not limited to the creation of contests, prize pool structures, player salary budgets, and other key game elements. The Director, Fantasy and Daily Games Operations will also lead the development and management of non-money, casual sports-related games to engage a broad audience. This position requires an individual who is passionate about sports and has a deep understanding of fantasy sports, sports analytics, and user engagement. Strong programming, organizational, and problem-solving skills are essential for success in this role.
This role is ideal for someone who enjoys working in a fast-paced sports environment, and has a passion for both sports analytics and interactive online games. The ideal candidate will have a key role in shaping the experience for both fantasy sports players and casual fans.
Job Responsibilities
Daily Fantasy Sports (DFS) Management:
- Program, schedule, and monitor daily and weekly DFS contests across major American sports (NFL, NBA, MLB, NHL), global football, tennis, and PGA events.
- Set up game parameters including prize pools, contest sizes, salary budgets, and other in-game mechanics.
- Collaborate with the analytics and development teams to adjust player pricing, contest rules, and scoring systems to ensure fair play and a dynamic user experience.
- Monitor user activity and game performance, adjusting contest offerings in real-time based on demand, player performance, and feedback.
- Ensure compliance with legal and regulatory requirements in all markets where DFS is offered.
Casual and Non-Money Sports Games Management:
- Design and manage casual sports-related games for users who enjoy sports without the monetary component, enhancing overall user engagement.
- Create and update sports-themed quizzes, pick’em challenges, prediction-based games, and other fan engagement tools that are connected to live sports events.
- Monitor game performance, user engagement, and feedback, iterating game designs to improve user experience.
Cross-Team Collaboration:
- Work closely with product, marketing, and customer support teams to ensure smooth execution of DFS and casual games.
- Coordinate with the technology team to address any game issues, technical problems, or game feature enhancements.
- Collaborate with content and marketing teams to plan promotions, campaigns, and user engagement initiatives around key sports events.
Data Analysis and Optimization:
- Analyze game data and user behavior to identify trends, make data-driven decisions, and optimize the performance of DFS contests and casual games.
- Provide feedback and reports to the product development team on game performance and areas for improvement.
User Engagement and Feedback:
- Actively engage with the DFS community, gathering feedback and suggestions for future updates.
- Monitor customer support queries and assist with resolving player disputes regarding scoring, payouts, or rule interpretations.
Qualifications:
- Bachelor’s degree in Sports Management, Computer Science, Data Analytics, or a related field.
- 6+ years of experience managing or programming games, preferably in a fantasy sports or online gaming environment.
- Strong understanding of fantasy sports, particularly the rules, player performance metrics, and scoring systems for major American sports (NFL, NBA, MLB, NHL), global football, tennis, and PGA events.
- Proficiency in game programming or content management platforms related to online games.
- Strong data analysis skills with experience interpreting sports statistics and player data to ensure balanced game mechanics.
- Excellent organizational skills with the ability to manage multiple games and tasks simultaneously.
- Understanding of relevant laws and regulations related to daily fantasy sports, particularly in the US market.
- Excellent communication and teamwork skills to collaborate with various departments.
Preferred Qualifications:
- Advanced degree in Sports Management, Computer Science, or a related field. – Prior experience working in a Daily Fantasy Sports (DFS) or related gaming environment.
- Familiarity with player performance models, algorithms, or machine learning tools used in sports analytics.
- Knowledge of international sports leagues and events, beyond the core American sports, particularly global football and tennis.
- Experience with customer relationship management (CRM) tools and user feedback systems.
- Understanding of casual gaming trends and user engagement strategies.
APPLY HERE
by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Content Marketing Specialist
Location: Remote, US
Full Time
Marketing
Mid Level
Job Description:
Siege Media is a growing and remote-first organic growth agency! We are nationally recognized on Inc.’s Best Workplaces list and Inc. 5000 list, highlighting the 5000 fastest-growing private companies. Interested in joining the Siege team? We are looking for a talented Content Marketing Specialist to help us continue to deliver great content for our world-class clients.
Perks for United States residents include 100% health, vision and dental benefits, 50% 401k match up to 6% of your salary, donation matching, career development training, unlimited PTO, work-from-home equipment, and free pens. Everyone loves free pens.
Learn more about working at Siege byexperiencing our culture on Instagramand checking out our work on Dribbble!
Siege Media values diversity. We encourage people of color, LGBTQIA+ folks, veterans, parents and those with disabilities to apply. Through our “health, then work” philosophy we are committed to helping all people succeed at Siege. If you require reasonable accommodation to complete our application or interview process, please let us know.
Responsibilities
- Conduct keyword research to identify content opportunities for clients
- Write comprehensive articles on a variety of topics with minimal supervision
- Demonstrate the ability to adapt tone and complexity of a piece to speak to the correct audience, as well as align with relevant style guides
- Demonstrate the ability to implement feedback from editors, clients, and teammates
- Demonstrate understanding of the project lifecycle and ability to collaborate across departments
- Have a firm grasp on writing effective titles for improved CTR and for the press
- Hit client SEO traffic goals month over month by creating content that ranks and/or generates passive links
- Deliver a reliable, solutions-oriented approach to growing the online presence of our clients
Required Skills
- 1–2 years as a content marketer (ideally published on reputable news sites or industry blogs)
- A working knowledge of SEO tools and how they can be used to improve client websites
- Goal-orientated with the ability to set priorities, meet deadlines, and work independently
- Strong interpersonal skills and the ability to form productive working relationships in a remote environment
- Strong project management skills, with ability to handle multiple projects while still working effectively
- Close attention to detail and a heavy focus on creating quality content
- Proven ability to generate creative ideas that attract attention on the web
Suggested Skills
- 2–4 years experience working in an agency or similar marketing environment
- B.A. or similar degree in English, journalism, or similar field
- Experience using Google Workspace, Smartsheet, Zoom, and/or Basecamp
- Understanding of HTML/CSS and comfortable uploading content to WordPress and other similar Content Management Systems
- Experience collaborating with design teams and giving guidance on design and UX best practices
APPLY HERE
by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Technical Content Writer
locations
Remote USA
time type
Full time
job requisition id
JR101561
Job Description:
This position is responsible for the designing and delivering quality user and technical content so Vertex customers, partners, and alliances are successful using our solutions. This role will design, create, maintain, and deliver content for complex or emerging products in various formats and across multiple channels, such as in-product content, embedded help, digital guides, and videos. This role can be posted at a Senior level. This position is part of the Product Content Experience (PCX) team.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Designs and develops user content in text, images, and video that is accessible, findable, and meets search engine optimization (SEO) requirements.
- Converts and enhances legacy content to engaging digital content.
- Creates and maintains clear, usable, accurate digital content for complex or emerging products.
- Creates content that enables users to successfully install, configure, use, and maintain Vertex software solutions.
- Designs and develops digital content for different audience types including tax professionals, integrators, programmers, database administrators, and system administrators.
- Works with Product Management, Product Owners, and Product Designers to gather requirements for new features and design content for the user interface.
- Works successfully with agile engineering teams.
- Performs need, audience, and task analysis.
- Writes and organizes content that meets users’ needs and project requirements and complies with Vertex standards.
- Gathers and applies feedback from editors and subject matter experts.
- Collaborates effectively as part of a multidisciplinary scrum team.
- Delivers quality content on time and within scope and in multiple formats.
- Uses multiple tools (CMS, graphics tools) to produce deliverables in various formats (text, images, videos, knowledge base).
- Applies performance-centric information design principles to content.
- Uses topic-based (structured) authoring techniques to create modular content and self-contained articles.
- Maintains existing deliverables in multiple formats (HTML help, digital articles).
- Creates end-user, system administrator, and database administrator content.
- Adheres to department content development standards, practices, and processes.
- Stays abreast of industry trends through self-study, attending conferences and seminars, or participating in professional organizations.
- Participates in projects and performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND ABILITIES:
- User Experience (UX) writing skills with demonstrated ability to produce clear, concise, error-free content.
- Demonstrated excellence in technical writing with a broad range of user content types, which can include user interface content, help; operating, technical, and reference guides; knowledge articles; and performance support materials, such as job aids.
- Knowledgeable about writing content for search engine optimization (SEO).
- Knowledge of fundamental web content design principles is required.
- Demonstrated advanced proficiency with authoring and graphics preparation packages/tools, including Microsoft Office and SnagIt.
- Strong organizational skills to maintain realistic project plans.
- Demonstrated ability with software defect tools and business applications.
- Ability to work with a diverse local and globally dispersed workforce.
- Ability to be patient with software build and release schedules/process that at times are ambiguous and fluid.
- Ability to work, persevere, and follow up with busy SMEs (subject matter experts).
- Ability to apply professional concepts, experience, and company objectives to perform an in-depth analysis of situations or data to resolve complex issues in creative ways.
- Ability to work without supervision (latitude for independent decision making).
- Ability to network with key contacts outside own area of expertise.
- Ability to listen and understand information and communicate the same.
- Ability to follow a technical writing process to create clear and comprehensive software documentation.
- Ability to critically assess source materials to determine content that is relevant to users.
- Ability to interview and interact face to face with subject matter experts to understand product solutions.
- Ability to organize and structure content in a way that helps customers to achieve their goals.
- Ability to use various authoring, drawing, image manipulation, and screen capture tools.
- Must possess strong interpersonal, organizational, presentation and facilitation skills.
- Must be results oriented and customer focused.
- Proficiency in Microsoft Office packages.
EDUCATION AND TRAINING:
- Bachelor’s degree in a technical communication field or equivalent degree.
- Six (6) years plus of combined, related technical experience.
- Training or work experience in computer programming, relational databases, information technology, or web-based applications.
- Training or work experience in accounting, finance, or tax is a plus.
- Or equivalent combination of education and/or experience.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity – Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency – Adopt an agile mentality – frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose – Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision – Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome – Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
APPLY HERE
by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Head of Product Design (USA Only – 100% Remote)
Location: United States
Type: Full-time
Workplace: remote
Category: Product
Job Description:
Close is a bootstrapped, profitable, 100% remote, ~100-person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for small scaling businesses with the most modern, thoughtfully all-in-one, communication-focused CRM.
Our Product team obsesses over delivering great SaaS to serve the 6,000+ businesses that choose Close to help them grow. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion. We share on The Making of Close, our behind-the-scenes Product & Engineering blog.
We are looking for a seasoned Head of Product Design to guide and shape our growing team. In this role, you will oversee the design of our web, desktop, and mobile apps, and play a key role in the design and development of new features. This role reports to our Senior Director of Product.
This role is ideal for someone who likes taking a hands-on approach to leadership, enjoys the challenge of managing a dynamic team, and is passionate about solving complex problems with simple and elegant solutions.
Leadership with Purpose: You will have the opportunity to lead and nurture a team of talented designers, fostering a culture of innovation and excellence. Your leadership will directly influence our design direction and the evolution of our product.
Impact at Scale: You will get to oversee design work that has a direct and significant impact on the daily experiences of our customers and their teams. Your work will be an integral part of their success as we build a world-class CRM.
Deep Work: Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful product on time. Product, Design, and Engineering work collaboratively on the best solution. We believe in sustainable progress and success over the long run.
Design-Driven Work: You’ll take charge of initiatives where design leads the way, setting the standard for how innovative solutions can emerge from a design-centric approach.
About the Role
Team Management
– Lead a distributed team of 5+ designers (mostly Senior-level)
– Host 1:1s and team meetings, and provide ongoing performance feedback
– Set and execute quarterly team goals
– Build strong team culture and continue to raise the bar for design quality
– Identify professional development opportunities for the team
– Grow the team, as needed
– Build and improve team processes
Research
– Drive user research efforts to uncover pain points, opportunities, and insights
– Foster a culture within the design team of regularly doing qualitative and quantitative research (e.g., user interviews, surveys, usability testing, etc.)
– Ensure the design team integrates user research findings into design decisions
– Design & BuildProvide design review/critique on a regular basis (written feedback, video calls)
– Oversee design planning and assignments for each Cycle
– Help shape projects and ideas, especially early in the process
– Work closely with Product Management and Engineering teams at every stage
– Collaborate with Engineering on building out and organizing our design system
– Ensure consistency with Close’s overall brand
– Take on limited individual contributor work
Vision
– Define and communicate a compelling design vision that aligns with the product strategy and Close brand
– Contribute to longer-term roadmap planning
– Identify, plan, champion, and execute “Design-driven” projects (e.g., redesigns, etc.)
About You
Experience & Location
– Have 8+ years experience in product design (4+ years in management)
– Experience in all aspects of design: User research, interaction design, visual design, etc.
– Experience in establishing and improving processes for how a design team works
– Track record of working closely with Product and Engineering teams on successful projects
– Have helped build and maintain design systems
– Physically based in the US and able to work roughly US East Coast time zone hours (with a few exceptions, most of the product, engineering, and design teams are on the US east coast or in Europe)
Design & UX Sense
– Strong portfolio of elegant and simple solutions for complex desktop/mobile SaaS products
– Strong understanding of information hierarchy, progressive disclosure, typography, spacing, color theory, etc.
– Very knowledgeable about modern UX/UI patterns on desktop and mobile
– Exceptional taste in software design
Skills & Knowledge
– Enjoy helping product designers thrive and grow in their roles
– Comfortable working remotely with a high level of autonomy
– Customer and problem-focused
– Strong soft skills, especially around communication and collaboration
– Champion for design, but also know how to work within constraints and make trade-offs (we are big believers in having a fixed timeline, with flexible scope)
– Very knowledgeable about CSS, accessibility, etc.
– Proficient with Figma (you know how to work with components, variants, variables, etc.)
Bonus Points
– Experience or familiarity with Shape Up
– Experience in sales or with sales tools
– Experience in the B2B space
– Familiarity with GitHub Issues & Projects
Why Close?
-
- Watch our most recent culture video featuring our annual team retreat in Italy
- 100% remote company
- 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
- Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
- 1 month paid sabbatical every 5 years
- Paid parental leave
- Medical, Dental, Vision with HSA option (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
- Our story and team
Our Values
-
- Build a house you want to live in – Examine long-term thinking and action
- No BS – Practice transparency and honesty, especially when it’s hard
- Invest in each other – Build successful relationships with your coworkers and customers
- Discipline equals freedom – Keep your word to yourself and others
- Strive for greatness – Constantly challenge yourself and others
How We Work Together
-
- Productivity, Quality & Impact – We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
- Asynchronous communication & collaboration – We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
- Appreciation for Deep Work – During your normal work day, not after a day a meetings!
- Autonomy & Freedom – Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.
APPLY HERE
by Ronald Barron | Dec 10, 2024 | Uncategorized
About the Role
Title: Senior Cloud Developer
Location: USA , Remote
Job Description:
Responsibilities for this Position
Location: Any Location / Remote
Full Part/Time: Full time
Job Req: RQ186719
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
None
Job Family:
Cloud
Job Qualifications:
Skills:
API Gateway, AWS Cloud Computing, Command Line Interface (CLI), Full Stack Development, Single Sign-On (SSO)
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No
Job Description:
Seize your opportunity to make a personal impact as a Senior Cloud Developer supporting the CMS Cloud team. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. The Senior Cloud Developer is a multi-functional role to design, implement, and manage CMS hybrid cloud financial management tools. This role will involve executing the strategy for tool delivery and ensuring the scalability, reliability, and security of the cloud tools.
Program Overview: GDIT is seeking professionals to support the CMS Cloud team in delivering brokerage services for infrastructure teams including the following: Cloud services from CSPs includes Microsoft Azure Government (MAG) and Amazon Web Services (AWS); Equinix data center leased space; hardware; Software; OEM professional services; and asset and financial management services. Our product-driven team works directly with CMS and their Hybrid Cloud application teams to ensure efficient and cost-effective cloud & product use. Our team is responsible for financial management tools CMS application developers use to optimize and manage their cloud applications. Successful candidates are eager to take the initiative on a large Cloud resell program where optimization and attention to detail is crucial.
HOW YOU WILL MAKE AN IMPACT:
- Work with AWS Storage and Analytics services (S3, Glue, Athena, QuickSight, Lake Formation, etc.)
- Work with AWS Compute and Management services (Lambda, Fargate, CloudFormation, CloudWatch, etc.)
- Work with AWS Security, Identity, and Compliance services (KMS, IAM, Identity Center, Cognito, etc.)
- Work with Networking and Content Delivery services (API Gateway, Route 53, NLB, ALB, VPC, etc.)
- Configure AWS cloud monitoring and alerts for cloud resource availability
- Analyze customer requirements and provides technical expertise on cloud computing techniques and technologies of moderate complexity
- Development: Work on implementing proofs of concepts to develop and enhance our solutions
- Stakeholder Collaboration: Collaborate with cross-functional teams, department heads, and clients to understand their reporting requirements and address any questions or concerns.
- Research and Trends: Stay updated with industry trends, best practices, and emerging technologies related to serverless computing, security, reporting, and analytical tools. Apply new knowledge and techniques to enhance solutions
- Solution Maintenance: Monitor and update existing solutions to ensure integrity,
availability, and responsiveness. Modify solutions as required based on feedback and changing needs.
- Documentation: Maintain comprehensive documentation of solution diagrams,
infrastructure as code, and runbooks. Keep track of revisions, updates, and version control.
- Process Improvement: Continuously evaluate and improve processes, methodologies, and tools to enhance efficiency and effectiveness. Explore opportunities for automation and improved performance.
- Support integrity and security of systems
WHAT YOU’LL NEED TO SUCCEED:
- Education: Relevant and related technical training, certification(s), or degree
- Required Experience: 3+ years of experience
- Required Technical Skills: Experience with multiple AWS services including Lambda, Athena, Glue, CloudFormation and CloudWatch; Hands on experience for setting up Single Sign-On, especially using AWS Identity Center; Hands on experience for building serverless applications; Experience with Linux, Python, Git; Familiarity with Agile methodology; Experience with task tracking and documentation tools such as Jira and Confluence
- Security Clearance Level: No clearance needed
- Required Skills and Abilities: Excellent communication skills, with the ability to present information to stakeholders; Ability to work independently and as part of a cross-functional team
- Preferred Skills: AWS Certification; Bachelor’s degree in Computer Science or related degree; Experience creating and presenting solution architecture diagrams; DMV residents
- Location: 100% remote working; Program resources must be willing to travel occasionally to the MD/VA/DC area on an as needed basis
- US Residency: Applicants shall have lived in the United States at least three (3) out of the last five (5) years prior to submitting an application for a Federal ID Card
- Working Hours: Monday-Friday 9am to 5:30pm eastern time. All resources on the program must support occasional incident/issue during non-core business hours.
APPLY HERE
