by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: Senior Technical Account Manager
Location: Indiana United States
Full time
Job Description:
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Technical Account Manager ensures customer success by providing advanced technical expertise, managing complex accounts, and fostering strong relationships at all levels. The role emphasizes platform adoption, proactive problem-solving, and cross-functional collaboration to deliver excellent customer experiences.
Key Responsibilities
- Serve as a trusted technical advisor on Genesys platform architecture, usability, and best practices.
- Collaborate with Customer Care and DevOps to resolve issues and align with customer priorities.
- Build and maintain relationships across technical, business, and executive levels.
- Support Customer Success teams with technical knowledge to achieve common goals.
- Lead operational reviews, manage risks, and communicate solution updates proactively.
- Advocate for customers in roadmap discussions and feature prioritization.
- Monitor trends, provide proactive recommendations, and create training materials.
- Manage at-risk situations with cross-functional plans for resolution and improvement.
- Translate business needs into technical use cases and define best practices for service delivery.
Qualifications
- Education: BA/BS degree (or equivalent).
- Experience: Minimum 7 years in Customer Success, Contact Center Management, or Solutions Consulting.
- Skills:
- Expertise in cloud contact center technologies (e.g., IP Telephony, IVR, Routing, WFM).
- Knowledge of computer technology disciplines (AI, Networking, Programming, etc.); Python scripting is a plus.
- Proficiency in MS Office, escalation, and risk management.
- Strong communication, conflict resolution, and executive-level presentation skills.
- Proven ability in project management and handling parallel assignments.
- Certifications: Maintain updated Genesys product certifications after hiring.
Attributes
- Initiative-driven, adaptable to change, and passionate about innovation.
- Effective in global, fast-paced, and cross-functional environments.
- Proactive thinker with a focus on continuous improvement and collaboration.
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by Ronald Barron | Feb 17, 2025 | Uncategorized
About the Role
Title: AI Strategy Consultant, Frontier Tech
Location: San Francisco United States
Job Description:
As a member of our Frontier Tech Consultant team, you will be accountable for driving future revenue by ensuring that Scale AI successfully executes new product experiments in a timely manner while maintaining the highest quality standards. You will manage and help on our experiment design and our supply operation funnel by building and running solutions, tools, and processes working with the SPM team and a cross-functional team including EPD, Customer Operations, Product Operations, Product Managers, and many others.
You will be solving complex operational problems and deep diving to improve instructions and training on projects to maintain the highest quality standards. You may also be leading a team of tasker managers and acting as a liaison between customer needs and tasker communication and experience. The ideal candidate is scrappy, analytical, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.
You will be responsible for:
- Design new product experiments
- Build ground truth datasets to train LLMs
- Help develop training and testing material for small scale pipelines
- Think critically around the definition of quality for new products
- Build and drive critical operational processes for various Gen AI experimental projects
- Create an effective feedback loop between the front line, product, strategy, and customers
Ideally you’d have:
- Strong machine learning knowledge, either by being in the final years of a ML PhD career or having already graduated
- Strong writing and verbal communication skills
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capability
- Experience working in a fast-paced, entrepreneurial environment
- Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL
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by Ronald Barron | Feb 14, 2025 | Uncategorized
About the Role
Title: Associate Director of Web Strategy
Location: US
Department: Strategy – Digital Strategies
Job Description:
Department: Membership Growth – Digital Strategies
Location: Sierra Club office, and/or Remote. This position requires an ability to travel.
Reports To: Digital Marketing Director
Supervises: 2 – 4 people
Context: At the Sierra Club, we believe in the power of interdependence. Together, we remain committed to the fight for a healthy climate built on a foundation of environmental, racial, economic, and gender justice – a future where all people benefit from a healthy, thriving planet and a direct connection to nature. As the climate crisis and deeply entrenched systemic racism all fuel injustice, we will continue to fight for a bold, transformational agenda that recognizes the interconnectedness between our planet, our humanity, and our future. By recognizing that our destinies are tied, we continue to name that all things are fundamentally connected, and the overlap between ecology, race, gender, and representative government will move to either advance our collective humanity or to oppress it. Sierra Club has close to 800 staff across the country and a network of 64 local chapters that are led and fueled by thousands of volunteers. We are also proud to be a unionized employer, with three labor unions representing more than half of our employees.
Scope: The Associate Director Web Strategy will oversee all of our web platforms, helping us grow our member and supporter base with dynamic content and conversion strategies. This person will steer, in partnership with other digital channel partners, developers, and communication experts, a multi-channel approach to oversee organic and paid acquisition growth with optimization at the front of their decision making.
This position will lead the web strategy team and partner with the larger digital marketing team, responsible for amplifying the mission and work of the Sierra Club across all owned and influenced platforms. This means you will be an enthusiastic and contributing partner across digital, operations, membership, and Communications stakeholders on the conception, project management, and delivery and maintenance of various types of content and technical experiences to grow our audiences.
Job activities include but are not limited to:
-
- Oversee the operation of all Sierra Club web properties and web content strategy to meet the organization’s fundraising, advocacy, brand, and communications goals.
- Drive web testing and strategic planning to iterate and optimize all interactions on site, especially user acquisition/list growth and online donation forms. Set roadmaps with internal teams and external vendors, monitor experiments, perform/oversee quality assurance for tests, and share results with other teams. Serve as primary contact and manager for web testing vendors.
- Continually monitor web platform performance and results, presenting analysis regularly and adjusting strategies to increase traffic, signups, and revenue. Provide regular, proactive, and data-based recommendations to teams working on the website.
- Serve as technical project manager for major web technology decisions and new feature development. Gather requirements, weigh in on design and user experience, set project timelines, and coordinate teams across the organization as well as external vendors.
- Coach staff across all departments – including, but not limited to, communications, digital, campaigns, chapters – on web best practices. Serve as an expert and resource for questions around search engines, web analytics, web design, web content, user experience, and more.
- Set the paid search channel strategy, build paid search campaigns as needed, optimize campaigns to further the organization’s goals, manage budgets and set revenue projections, and oversee external vendors supporting paid search.
- Support the web strategy team, which includes product and content managers, in fulfilling requests from across the organization and helping web stakeholders achieve their goals. Reviews their work and provides mentoring, training, and ongoing performance feedback.
- Work collaboratively with web production and IT teams to ensure the website is supporting mission goals. Assist in quality assurance for new features developed by these teams.
- Develop strong, mission-driven content for the web while ensuring all related assets are on brand and to a high standard. Maintain a strong collaborative relationship with the communications and digital marketing teams by providing contributions, shared strategy, and consistency of voice across channels.
The successful candidate must demonstrate the following skills, experience and competencies:
-
- Deep understanding of content creation with an audience-centric and multi-channel approach.
- Experience managing staff. Demonstrated ability to be a collaborative team leader with a strong understanding of the delegation cycle.
- Experience in Content Management Systems (CMS), digital analytics platforms, and other digital content publishing tools.
- Direct experience managing paid search campaigns.
- Stays current with industry innovations for web design and functionality.
- Strong ability to craft compelling stories using text and digital assets.
- Strong interpersonal and collaboration skills, and able to apply critical thinking and constructive feedback to drive toward solutions and decisions quickly.
- Proven ability using analytics to inform and influence decision-making.
- Knowledge of current trends in content and digital media, applying it to experiment and produce new and fluid types strategies that move people to convert.
- Time management and organizational skills. Ability to manage multiple projects, under deadlines, with changing priorities in a dynamic, fast-paced, environment.
- Committed to evolution. You are committed to continuously deepening and evolving your own understanding of systems of oppression through study, openness, and humility. And you easily recognize your own relationship to privilege and power, examining and shifting your behaviors as appropriate.
- Uplifting and additive. You see mistakes as opportunities for growth; problems as catalysts for solutions, and inspire others along the journey. You carry a constructive approach, can-do attitude, a sense of humor, and authentic kindness wherever you go.
The strongest candidates will also demonstrate the following skills, experience and competencies:
-
- A solid understanding of front-end web development technology, workflows, and direct experience working with web development teams
- Experience serving as a technical project manager and overseeing web features through the project development life cycle. Familiar with requirement gathering, technical specifications, and quality assurance.
- Hands-on experience with Drupal, Google Analytics, Google Search Console, Convert, Jira, and/or HotJar.
- Proven ability to apply search engine optimization best practices to new and existing web content, resulting in increased organic web traffic.
- Experience managing vendors, keeping all teams on schedule and on budget.
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by Ronald Barron | Feb 14, 2025 | Uncategorized
About the Role
Title: Senior COBOL Developer
Location: USA Remote
Full time
job requisition id: RQ192968
Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
MBI (T2)
Job Family:
Programming
Job Qualifications:
Skills:
Agile Methodology, Cobol Mainframe, Software Development, Software Requirements
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
No
Job Description:
Seize your opportunity to make a personal impact as a Senior COBOL Developer supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Senior COBOL Developer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Mainframe COBOL Developer joining our team to analyze design, develop, implement, and support code for our government customer, the United States Postal Service.
HOW A Senior COBOL Developer WILL MAKE AN IMPACT
In this role, a typical day will include:
- Analyzes and evaluates existing or proposed systems and designs computer systems to process data
- Analyzes systems and procedures to refine their formulation and converts them to programmable formats
- Writes or updates software specifications
- Creates logical data models based on functional requirements
- Performs quality assurance review of specifications for internal and external delivery
- Troubleshoots and provides technical support and solutions to users
- Develops analytical tools for use in the design and redesign of systems
- Analyzes detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics
- Prepares and updates documentation for new or existing systems
- Monitors system effectiveness in satisfying user needs
- May provide guidance and work leadership to less-experienced analysts.
- Maintains current knowledge of relevant technologies as assigned
- Participates in special projects as required
WHAT YOU’LL NEED TO SUCCEED:
Education:
- Bachelor’s degree in a Computer Science or related technical discipline; OR the equivalent combination of education, technical certifications or training, or work experience.
Required Experience:
- 10+ years of experience with Application Development
Required Skills & Abilities:
- Developer of COBOL, VSAM, JCL, TSO/ISPF, XPEDITER, FileAid, ChangeMan, CICS, HostBridge
- Knowledge of Payroll processing
- Familiarity with Agile/Scrum processes and management tools such as VersionOne
- Knowledge of and experience in an IT Service management System (preferably ServiceNow) and ITIL processes
- Proficient in Agile/Scrum methodologies
- Proficient knowledge and experience of SDLC practices
- Demonstrated knowledge in Change Management and Configuration Management
Security Clearance Level:
- Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
- This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.
Location:
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by Ronald Barron | Feb 14, 2025 | Uncategorized
About the Role
Title: Senior Software Engineer, Android (Remote/Flexible)
Location: United States
time type
Full time
job requisition id
REQ-2024-2H-24-1014
Job Description:
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Insulet is seeking a self-motivated Senior Software Engineer to join our team. The individual is responsible for contributions to our Android Mobile Applications projects for the company and will be responsible for designing, building, and delivering medical grade mobile applications and SDKs primarily using Java and Kotlin. This role involves taking ownership and delivering features on time with quality and the support from cross functional teams.
Responsibilities
- Design, develop, and maintain high-quality Android applications using Java, Kotlin, and KMM.
- Collaborate closely with the multiple technology and cross-functional groups within and outside the organization to define, design, and deploy new capabilities and software releases.
- Able to translate customer and market needs to efficient and secure mobile solutions.
- Design and build out the next generation mobile application cloud-based platform that can support future patient / device centric products and applications.
- Scope work, break down into modules, and estimate efforts working closely with Program management.
- Effectively present and demonstrate various concepts and solutions to customers, partners, and leadership.
- Write clean, maintainable, and efficient code.
- Troubleshoot and debug applications to optimize performance.
- Participate in code reviews and contribute to team knowledge sharing.
- Stay updated with the latest industry trends and technologies to ensure our mobile application solutions remain current and competitive.
- Perform other duties as required.
Education and Experience:
Minimum Requirements:
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent education plus experience.
- 4+ years Native Android development; Proven experience in Android development using Java and/or Kotlin.
- Demonstrated proficiency in developing solutions and platforms that leverage wireless communications and Mobile Application technologies.
- Strong understanding of Android UI design principles, patterns, and best practices.
- Demonstrated work experience with Web services, Cloud and API technologies.
- Ability to quickly grasp & learn new technologies and develop POC/prototypes.
- Excellent problem-solving skills and attention to detail; drive and own technical design and development of cross-functional, multi-platform applications.
Preferred Skills and Competencies:
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks.
- Ability to understand business requirements and translate them into technical requirements.
- Excellent communications skills and extensive experience working with technical teams and management.
- Experience with Agile software development preferred.
- Demonstrated experience in successfully launching products in FCC & FDA regulated industries preferred
- Mobile apps or Cloud apps software development tools
- Prior experience in RxJava, Realm, Room, Corutines is big plus.
Additional Information
- This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).
- Travel is estimated at 10% but will flex depending on business need, you are expected to travel to our offices once in a quarter for Program Increment planning and execution.
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by Ronald Barron | Feb 14, 2025 | Uncategorized
About the Role
Title: Third Assistant Engineer R/V Atlantis
Location: Remote
Job Description:
Job Summary
Woods Hole Oceanographic Institution is currently searching for a Third Assistant Engineer. Reporting to Chief Engineer; is responsible for the proper operation of the main propulsion and ship’s service generators and, during watch, of the main engines; also supervises un-licensed watch stander.
Job Description
Checks cleaning, lubrication, and routine maintenance of all machinery and electrical equipment. For the R/V Atlantis also included is maintenance of the Launch and Recovery System (LARS) for the Alvin. Cleans engine room bilges, strainers in lubricating system, and all water pumps, tanks, and connected systems. Ensures safety devices are in proper working condition. Assists, while in port, with supervision, maintenance, and repair of engine room equipment and spaces, and in loading freshwater and bunkers. Keeps a log of all watch operations and conditions, including unusual occurrences and emergency signals. Proficiency in the following: Diesel engines, electrical maintenance and troubleshooting, hydraulics, reading of both hydraulic and electrical schematics, HVAC equipment, and air compressors. Stands engine room watch, supervises Oiler, and ensures watches are stood properly and orders carried out. Performs other duties as required.
Bachelor’s degree from an accredited sea service academy and one year sea duty as an engineering officer; in the absence of a formal degree, equivalent work experience.
Candidates must possess computer literacy in the use of word-processing, inventory and database management, and electronic mail programs. Prefer Third Assistant Engineer experience on similar research vessel. Candidates must have a high level of training as evidenced by a U.S. Coast Guard license, preferably Third Assistant Engineer Unlimited Horsepower, Motor Vessels. Minimum licensing for R/V Neil Armstrong and the R/V Atlantis requires Third Assistant Engineer unlimited HP, Motor Vessels.
In addition, all licensed officers must have all applicable training as required by the Convention on Standards of Training, Certification and Watchkeeping for Seafarers (STCW 95) and possess a valid U.S. Coast Guard Merchant Mariners Credentials. Candidates must have good communication and personnel management skills, an in-depth understanding of the proper operation and maintenance of ship’s engines and related equipment, and demonstrate good safety practices and procedures. Must hold an Unexpired (STCW Expiration date) USCG Medical Certificate. Must be able to pass a USCG DOT Pre-employment drug screen.
Additional Job Requirements
All marine positions have essential functions that personnel must be able to perform, minimum physical capacities and requirements that all personnel must meet, and working conditions that may be considered hazardous. Working at least 8 hours per day and, at times in excess of 12 hours per day, 7 days per week. Work at sea for three to five months continuously. Live and work in cramped quarters, frequently in bad weather and with violent ship motion. Pass examinations for visual acuity, color sense, and hearing as established in Title 46 CFR Parts 10 and 12, and pass a physical evaluation as described in the enclosed Navigation and Vessel Inspection Articles 6-89. Climb steep and vertical ladders, and enter and exit compartments through hatches, doors, and sills up to two feet high. Participate in emergency drills and in launching lifeboats and life rafts. Perform physical labor, climb and handle moderate weights and equipment over 50 pounds. Physical Capability Example of Essential Function Balance Work in confined and unstable areas. Bend, kneel, squat Clean, maintain, and inspect equipment. Climb Reach work areas, equipment and stores by ladder and stairs. Crawl Crawl through bilge pockets, and under ladders and winch beds. Feel Touch objects: where sight is limited. Finger Manipulate nuts, bolts, tools, and cleaning gear. Handle Handle equipment and stores with sure grip. Hear, talk Communicate with people. Lift, carry Load stores over 50 pounds. Push, pull Move equipment over 50 pounds. Reach Up, over, and under equipment and stores. See Read labels, menus, logs, charts, and gauges in poor lighting. Sit Operate crane, Avon, lifeboat, and life raft. Stand Work on equipment. Walk Perform rounds at sea. Write Maintain logs. Work Condition Example of Hazardous Area/Duty Confined areas Store rooms, engine spaces, and tanks Potential allergens and irritants Fuels, solvents, cleaners, dust, fumes, smoke, and gases Adverse weather On deck in rough seas during equipment maintenance Extreme temperatures On deck in tropics and high latitudes; in engine room Potential hazards Being at sea; slippery and uneven surfaces; moving parts and objects; climbing ladders; and working aloft Noise Constant and loud engine room noise, blowers, exhaust fans Schedule Protracted and irregular working hours Vibrations Ship’s engines and chipping hammer.
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