Account Support Manager

About the Role

Account Support Manager

Remote

Full time

R0007583

Key Responsibilities

Account Management – 85%

Account Management

  • Develop working knowledge of supply chain services lines of business and (solutions) products to include; 1) contract portfolio offerings in non-pharmacy, pharmacy, and food, 2) committed and aggregation programs, 3) strategic supplier relationships relevant to customers
  • Supports account planning process and assists with the development of an outcome improvement plan at each member.  Ensures plans are updated monthly with identified and implemented savings and shared with account team
  • Position Premier as a strategic partner and be viewed as a trusted advisor by key member contacts:
    • Work with account team to understand member’s strategy, goals, and key performance indicators (i.e., savings and performance goals.) Specifically, understanding organizational goals (savings, performance goals, etc.)
  • Participates in strategic account planning in conjunction with Account Executive and other customer stakeholders
  • Work with account team to provide meaningful / target audience appropriate savings and financial updates for inclusion in Quarterly Business Reviews and recurring update meetings
  • Cultivate relationships with supply chain services and business lines, including dietary, Rx, purchased services.  Generate leads for account growth to meet FY-Fiscal Year revenue targets
    • Drive contract penetration via savings opportunity analytics and presentations
    • Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations
    • Coach members on value of utilizing Premier contracts, products, and services
    • Manage strategic supplier and partner relationships
  • Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
  • Become a proficient user of supply chain related tools, focusing on the timeliness and accuracy of customer data and analytics.  Develop a working knowledge of customer data to optimize interpretation of analyses.
  • Ongoing support of analytics that are in alignment with contract roll out and members’ supply chain plan
  • Management of member rostering of entities and critical customer attributes
  • Effectively manage issues with member and supplier customers to:
    • Collect and document issues
    • Probe and scale for urgency
    • Resolve, communicate, or escalate to Account Executive and stakeholders along with recommendations
  • Educate customers on how to run reports, perform analysis, and identify opportunities in conjunction with client services if appropriate
  • Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.

Administrative – 10%

Administrative

  • Ensure smooth and effective operations between company and member
  • Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
  • Represents the interests of Client Management internally in a variety of settings within and outside of the business group
  • Make presentations regarding results and value (primarily, but not exclusively supply chain) as appropriate at conferences, workshops, board retreats, etc.
  • Participate in cross functional teams across Premier business unit’s zone operations teams as requested
  • Understand organizational structure and all product and services offerings

Project Management – 5%

Project Management

  • Assist with product implementation service delivery (overall project management)
  • Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. to assist with successful implementation with the customer
  • Work with key stakeholders to understand project requirements and expectations
  • May Lead problem resolution to ensure customer expectations are met  

​Required Qualifications

Work Experience:

  • Years of Applicable Experience – 5 or more years

Education:

  • High School Diploma or GED (Required)

Preferred Qualifications

Skills:

  • Ability to prepare and present clinical and/or financial data utilizing Excel, Access, Power Point and Premier tools to share cost management and/or clinical performance improvement opportunities.
  • Ability to conduct/facilitate management level discussions to identify their needs and translate how Premier can support their efforts through existing or new products.
  • Strong knowledge of the issues surrounding the market of health systems in which they serve.
  • Critical thinking and problem-solving skills
  • Ability to work independently and be self-accountable

Experience:

  • 5+ years

Education:

  • Bachelor’s Degree

Additional Job Requirements:

  • Remain in a stationary position for prolonged periods of time 
  • Be adaptive and change priorities quickly; meet deadlines 
  • Attention to detail 
  • Operate computer programs and software 
  • Ability to communicate effectively with audiences in person and in electronic formats.   
  • Day-to-day contact with others (co-workers and/or the public) 
  • Making independent decisions 
  • Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 


Working Conditions: Remote

Travel Requirements: Travel 21-40% within the US

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees.

APPLY HERE

Assistant SEO Manager

About the Role

POSITION: Assistant SEO Manager

Locations:

Frisco, TX 75034, USA

Chicago, IL 60654, USA

Job Category: Retail

Requisition Number: ASSIS015841

  • Full-Time
  • Remote

Job Description:

DEPARTMENT: Marketing

REPORTS TO: Director, Marketing

FLSA STATUS: Salaried / Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Assistant SEO Manager will lead in the analysis, execution, and optimization of SEO campaigns for a series of high-profile attractions in the US. On a month-to-month basis you will plan and execute SEO onsite and link building campaigns, as well as create, brief, and optimize onsite content for the client website as required.

This person will track, analyze, and report on SEO campaign performance; liaise with internal stakeholders to suggest improvements; identify new opportunities and anything else necessary to deliver amazing SEO results for our clients. This will all be aimed towards with improving the client’s organic visibility, traffic and ultimately organic revenue across all stages of the customer funnel. This role will report into Legends’ Digital Marketing Director as well as the wider SEO Management team.

ESSENTIAL DUTES AND RESPONSIBILITIES

  • Assist in the planning, execution, and optimization of SEO strategies, ensuring alignment with client goals and business objectives
  • Conduct in-depth keyword research and competitor analysis to identify strategic opportunities and inform content strategy
  • Develop and oversee implementation of targeted content optimization strategies, specifically tailored for Local and Tourism-focused specific audience intent.
  • Conduct Link Building Outreach through own actions and communication with the clients’ internal Digital PR teams.
  • Collaborate with client’s internal content creators, developers, and the wider marketing team to ensure SEO best practices are consistently applied across all client projects
  • Support in the management of client relationships, offering insights, recommendations, and solutions aligned to their business needs

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

  • 2 – 5 Years of work experience in marketing with a focus on SEO
  • Proven experience in improving SEO traffic, rankings & revenue
  • Proven experience in generating High Traffic & Relevant Digital Links to websites
  • Experience in Local SEO, Tourism SEO, or related sectors is highly desirable
  • Familiarity with relevant SEO tools – SEMrush & Cloud Based Crawlers preferable

SKILLS AND ABILITIES

  • Aptitude for needle moving ROI focused recommendations rather than tick-box exercises.
  • Effective communication and interpersonal skills, capable of articulating complex concepts clearly and persuasively
  • Flexibility with working hours to coordinate with the Remote Working team members across various time zones.

APPLY HERE

Director, eCommerce Engineering

About the Role

Title: Director, eCommerce Engineering

Location: fully remote, United States

Job Description:

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Director, eCommerce Engineering

The Director of eCommerce Engineering will lead the delivery of new capabilities for our customer-facing e-commerce products and continued technology stack modernization. This role is also responsible for leading a high-performance team that utilizes best-in-class DevOps and continuous delivery engineering practices.

In this role, you will collaborate with business Product Management and peers in the technology organization to direct Engineering teams to build end-to-end product delivery and quality assurance on our custom web and mobile platforms and API services via a headless architecture. Additionally, you will lead processes and practices to ensure high availability of all applications and services at scale while leading your team’s technical roadmap. You will oversee the total cost of ownership for building, testing, and running your products in Production to deliver on time and on budget. This role is ultimately responsible for the e-commerce experience and platform across all our brands and multiple geographies, making it fast, intuitive, and fun to shop for millions of customers online.

As a Director, eCommerce Engineering you will own one of two specific areas:

  • Website Shopping Experience: Product Discovery, Browse, Gift Registry, and associated One Commerce API services and digital tools
  • Website Checkout Experience and iOS eCommerce App: Cart and Checkout, Customer Account, iOS eCommerce App, Accessibility, and associated One Commerce API services and digital tools
  • This position is fully remote
  • This role is a People leader position

A day in the life as a Director, eCommerce Engineering…

  • Develop One Commerce Platform microservices to drive shopping capabilities across enterprise (ie Search, Gift Registry, Checkout, Cart, Product, etc)
  • Define and drive development strategies aligned with Crate and Barrel’s strategic objectives
  • Collaborate with cross-functional teams and executive leadership
  • Drive innovation, ways of working, and continuous improvement.
  • Lead and mentor engineering teams; fostering a collaborative and high-performing team environment while running high performing Agile teams and partnering with Product Management
  • Promote best practices in development and testing methodologies
  • Strong knowledge in .NET Stack, React JS, observability platforms
  • Deep, specialized experience in eCommerce, website, microservices, and cloud technologies.
  • Website and iOS Application Development
  • Lead the development and quality of .NET/React custom eCommerce websites and iOS App platforms

What you’ll bring to the table…

  • A hands-on senior technical leader with programming experience who has advanced through the ranks in the digital space and possesses excellent skills and instincts to build great software.
  • Working experience with Cloud based technology, preferably across multiple cloud providers (AWS, Google and Azure)
  • Expert in leveraging and evolving a Continuous Delivery/Integration pipeline and QA Automation to drive agility
  • Strong understanding of architecture patterns and operational characteristics of highly available and scalable applications.
  • Strength in building partnerships and proven influence skills, collaborating with cross-functional teams, product and program management.
  • Strong executive presence and experience advising and interfacing with senior executives and business leadership on technology related issues
  • Curious, creative and out-of-the-box critical thinker – demonstrates a creative approach to problem solving that leverages and challenges current thinking
  • Comfortable bringing clarity out of ambiguity
  • Capable of leveraging and connecting strong business and technical knowledge

We’d love to hear from you if you have…

  • Bachelor’s Degree in Information Technology related field or equivalent experience
  • 10 or more years in the retail space delivering and operating large-scale, highly available, distributed e-commerce solutions
  • 10 or more years of experience with Agile software development and enterprise-scale application management
  • 10 or more years managing engineering development teams
  • 10 or more years experience managing third party vendor relationships and offshore development teams to achieve business outcomes
  • 5 or more years of experience managing and being accountable for budgets

APPLY HERE

Digital Product Designer

About the Role

Location: NY-New York

Career area: Analytics

Job ID: R-59761

Job Description:

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Digital Product Designer – NIKE, Inc.- New York, NY. Concept and ideate designs through visual comps, wireframes, flows and prototypes to improve Nike consumer experience. Collaborate with a cross functional team that partners closely with design, product, engineering, and research to deliver the best possible user and brand experience across Nike’s shopping journey. Focus on user experience, user interface, visual design and the overall consumer journey connecting digital, retail, and cross platform experiences (Web and App). Independently managing tasks and communicating timelines to stakeholders. Inspire new ways of thinking and exploring the unknown using fresh and unique approaches to design problems and being well versed in typography, layout and composition. Responsible for ideating, problem solving and iterating designs based off user expectations, user best practices, business needs, and technical constraints and validating concepts through prototyping. Attending and participating in meetings with cross functional partners and other design teammates. Ensure high-fidelity production ready design files to be shipped through collaboration with cross functional partners. Telecommuting is available from anywhere in the U.S., except from AK, AL, AR, DE, HI, IA, ID, IN, KS, KY, LA, MT, ND, NE, NH, NM, NV, OH, OK, RI, SD, VT, WV, and WY. 

Must have a Bachelor’s degree in Design, Fine Arts, Graphic Design, UX/UI design, Human-Computer Interaction and the completion of a University-level/university-level course, research project, internship, or thesis or one (1) year of experience involving the following: Experience must include: 

  • Visual Design in typography, layout and composition skills 
  • User Interface Design 
  • Figma, Sketch, Adobe XD 
  • Adobe InDesign-Design Tool 
  • Adobe Photoshop-Design Tool 
  • Adobe Illustrator-Design Tool 
  • Adobe After Effects-Motion Tool 
  • Microsoft Office Suite 
  • Keynote 
  • Cinema4D 

APPLY HERE

Instructional Designer

About the Role

Title: Instructional Designer (Remote)

Location: AK-Juneau

Job Description: About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. 

About our Team

Our team is made up of experienced Instructional Designers with deep expertise in eLearning, performance support, and tools like Articulate Storyline, Camtasia, and Adobe Creative Cloud. Many of us have grown our careers at LexisNexis Risk Solutions, giving us a strong understanding of both our learners and business needs. Despite being fully remote, we’ve built a collaborative and connected team culture where ideas are shared freely and ongoing learning is encouraged. Regular design meetings and open dialogue help us stay aligned, push creative boundaries, and deliver high-quality learning solutions. If you’re looking to join a motivated, knowledgeable, and supportive team, you’ll find a great fit here.

About the Role

The ideal candidate for this position must be a strong team player and is able to collaborate effectively with colleagues from various departments. They should possess excellent communication and interpersonal skills to ensure seamless collaboration and contribute to a positive and productive team environment.  It’s beneficial for this individual to have a background in creating training content of superior quality that has a positive impact on revenue.

Responsibilities

  • Conduct needs analysis from multiple sources and identify learning objectives to determine the skills and knowledge gaps that the organization needs to address.
  • Collaborate in a consultative manner with Subject Matter Experts (SMEs) and internal stakeholders to gather information, review content, and propose effective instructional design techniques.
  • Develop instructional materials which include needs analysis, storyboards, eLearning modules, training videos, assessments, graphic/multimedia designs, and documentation/job aids/guides.
  • Manage multiple projects simultaneously, including setting deadlines, coordinating with team members, and ensuring projects are delivered on time and within budget.
  • The Instructional Designer in this role is comfortable leveraging AI tools to enhance content design, streamline course updates, and improve the overall learning experience.

Requirements

  • Bachelor’s Degree, preferably in one of the following: Instructional Design, Educational Technology, Learning Design & Technology, Graphic Design, Computer Science, or Organizational Development.
  • 5+ years of instructional design experience required
  • Ability to translate training needs into practical learning solutions
  • Knowledge and use of adult learning theory, the systemic design of instruction, Bloom’s Taxonomy, and performance improvement methodologies to create engaging training content
  • Technical Experience: Expert user in Articulate 360 Cloud (Storyline and Rise), experience in Camtasia, SnagIt, Adobe Creative Suites
  • Team player – able to collaborate effectively with colleagues from various departments.
  • Possess excellent communication and interpersonal skills to ensure seamless collaboration and contribute to a positive and productive team environment.
  • Experience in creating training content of superior quality that has a positive impact on revenue.
  • Foreign language skills are beneficial but not essential
  • Experience working on a global sales enablement team or creating training for sales
  • Experience with section 508 web-content accessibility guidelines

APPLY HERE

Network Provisioning Engineer II

About the Role

Title: Network Provisioning Engineer II

Location: United States

Req #2403

Job Description:

Segra is searching for three dynamic and experienced Network Provisioning Engineer II (aka – Data Provisioning Engineer II) candidates to work in a remote capacity. However, this is focused on networking provisioning and not data, such as data engineering or data analysis.

This position provides in-depth support of the SEGRA Networks, IP and Ethernet Networks. The Data Provisioning Engineer II will have knowledge of commonly used concepts, practices, and procedures within one of the functional areas of the organization, identified in the Skill Discipline Matrix provided below.

Required Qualifications:

  • Must have prior experience with E-Line and ELAN doing provisioning, testing, and troubleshooting.
  • Minimum of 4 years of experience in either networking engineering or provisioning experience related to E-Line and ELAN.
  • Thorough understanding of CLI for the various technologies (Ciena, Cisco, Alcatel Lucent).

Preferred Qualifications:

  • College degree in Engineering or a related field and 3-5 years professional level experience; or 6+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience.
  • 6+ years troubleshooting higher level Network Hardware and provisioning.
  • 6+ years in network operations environment or related job.
  • Extensive understanding of either the Data or Transport disciplines in the Skill Matrix.
  • Excellent verbal, written communication skills.
  • Excellent customer service skills.
  • Proficiency with various computer applications and Microsoft Office applications to include, but not limited to Word and Excel.
  • Good analytical and problem solving skills.
  • Must have the ability to utilize a computer keyboard and monitor for extended periods of time.
  • Must be detail oriented with good organizational and time management skills.
  • Ability to multitask effectively.
  • Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction.
  • Must be able to prioritize and re-prioritize as needed, in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines.
  • Must be analytical and have proven problem-solving abilities.

APPLY HERE