Customer Success Manager, Enterprise

About the Role

Title: Customer Success Manager, Enterprise

Location: United States

Job Description:

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We’re backed by Benchmark, Redpoint, ICONIQ Growth and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

The AcuityMD Customer Success organization empowers customers to maximize the value of the AcuityMD platform. By playing the role of a strategic partner, we foster long-term relationships through proactive engagement, exceptional service, and product and industry expertise.

Team Mission

AcuityMD’s Enterprise Customer Success Team is responsible for managing customer base with a revenue band of $50M-$1B. These are established Medical Device organizations who are on the path to becoming technologically advanced in how they manage their commercial operations. These typically are land and expand set up engagements where a deep understanding of the customer landscape, their business and short and long term strategic goals becomes critical to ensure we partner in change management with an ultimate goal of expanding footprint and platform adoption leading to deeper ROI for the customer and expansions for the business.

We strongly encourage people of all backgrounds to apply.

Responsibilities

  • Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
  • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
  • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD
  • Identify and illuminate customer success stories and examples of AcuityMD ROI
  • Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
  • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD

Your Profile

  • 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry
  • You’re able to develop close personal relationships with customers and colleagues through empathy
  • You are a patient and active listener
  • You’re proactive and self-driven, and bring infectious energy and resiliency
  • You are an excellent verbal and written communicator (email & PPT)
  • You’re highly organized with ability to multi-task and prioritize different assignments

Nice to Haves

  • Analytical background with experience with SQL or other query-based language

You must have an eligible work permit in the USA to be considered for this position.

APPLY HERE

Copy of Senior Technical Writer, Research Strategy

About the Role

Title: Copy of Senior Technical Writer, Research Strategy

Location: Vancouver

Job Description:

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Join the Research Strategy Team at Alpha-Sense as a Technical WriterSuccessful candidates will show aptitudes in written English communication, understanding complex software with experience in capital markets or finance considered an asset.

What You’ll Do:

  • Write and edit product literature documents including internal and external user guides for our FinData APIs.
  • Meet with engineers, programmers, and product managers to learn about specific products or processes.
  • Write and edit technical documents including reference manuals and product manuals as well as procedural documentation such as user guides and manuals.
  • Assess the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
  • Plan writing processes and tasks and set timelines and deadlines.
  • Create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
  • Gather feedback from internal stakeholders and customers to improve technical documents.
  •  

Who You Are:

  • Excellent verbal and written communication skills.
  • Excellent writing and grammatical skills.
  • Excellent organizational skills and attention to detail.
  • Ability to present complex data in clear, concise text.
  • Ability to meet deadlines and to work independently.
  • Ability to edit and proofread work of colleagues.
  • Proficient with Microsoft Office Suite or related software.
  • Bachelor’s degree in Technical Writing, Computer Science, English, Business or related is required.
  • 5-10 years in technical writing, with experience in complex technical documentation.

APPLY HERE

Expert Advisor: Accounting

About the Role

Title: Expert Advisor: Accounting

Location: United States

Type: Flexible

Workplace: remote

Category: Expert Advising

Job Description:

Hi there! We’re WebFX, a full-funnel revenue marketing agency based in the US. We’ve been 9x named a Best Place To Work, and we’d love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ states, and now based around the globe (and representing 18+ different countries!). While WebFX and our subsidiary companies, such as Nutshell CRM, SEO.com, and TeamAI, are growing rapidly, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers – that’s where you come in!

We’re looking for people to join our mission to provide world-class full-funnel revenue marketing solutions to mid-size businesses worldwide. We are passionate about what we do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

What We’re Looking For 

Tax Consultants

Tax Accountants

Do you have one of these desired skills, licenses or certifications?

Specialization in Tax Accounting

Certified Public Accountant (CPA)

Chartered Financial Analyst (CFA)

Master of Science in Finance (MSF, M.Fin., MiF, MFin)

Master of Accountancy (MAcc, MAcy, MAccy)

Master of Science in Accounting (MSAcy, MSA) 

Master of Professional Accountancy (MPAcy, MPAcc or MPAc)

Master of Business Administration (MBA) with a concentration in Accounting

Master’s degree or higher in fields related to finance or accounting

Current professional certification with a relevant board in your field of practice

Here’s what else you’ll need for this position:

Flexible scheduling – this position requires a minimum of 4 hours of remote availability per week. Thoughtful written communication practices and a knack for explaining complex concepts in an accessible manner.

Know someone who would be perfect for this opportunity? Send them this referral link!

What You’ll Do

Would you like a long-term freelance partnership? 

Are you looking for projects you can complete from the comfort of your current location? 

Does the flexibility of setting your own schedule and hours worked per weeksound like a fit for you?

Responsibilities

As an experienced professional in your field, you’ll get to review a variety of interesting content projects to verify industry accuracy. You will:

Review content for correctness. Is the information in a project true for your industry?

Identify sections or points in copy that need clarification. Can a concept be better explained, and how?

Recommend and suggest changes that our top-notch team of writers and editors can implement within projects. What needs to change, and how, to ensure content is educational and factually accurate?

Financial literacy is important, and financial representatives can educate others about smart budgeting decisions – such as the value of saving, and major life choices like purchasing a home or investing for retirement. The content you review will offer information for educational purposes only, and remind readers that only a financial advisor familiar with their personal circumstances can offer the best financial consultation and advice.

Location

This position is fully remote! Work from anywhere as long as you have a great internet connection and a comfortable workspace.

Time commitment

How much time can you commit per week? We’re looking for someone who can confidently commit at least ~4 hours per week – and if our client demand expands, increase to as much as ~15 hours per week.

Our project management team will align your workload based on your scheduling availability, which you’ll communicate to us each week. Here’s a review of the workflow:

Projects should be accepted or declined within 48 hours of receiving them.

After 48 hours with no response, they will be removed from your queue.

If you accept the project, you will have 48 hours from the day of acceptance to complete your project review. 

APPLY HERE

Technical Quality Control Specialist

About the Role

Title: Technical Quality Control Specialist

Location: Remote

Type: Req – TFT

Workplace: remote

Category: Merchandising Operations

Job Description:

The Role:

Minted is excited to hire a Quality Control Specialist for the Merch Ops team. The Quality Control (QC) Specialist plays a critical role in upholding and enhancing product quality across Minted.com. As a champion of both artist and customer experience, this role is responsible for auditing all product launches-including new and existing formats-to ensure they meet Minted’s quality standards. 

Reporting to Director, Merchandising Operations, the QC Specialist also ensures timely resolution of bugs, manages relevant Merch Ops tickets in JIRA, and analyzes quality data to drive continuous improvement. This role requires strong cross-functional collaboration, meticulous attention to detail, and a proactive mindset toward process optimization.

As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with “@minted.com”

You will:

  • Partner with the Merchandising team to understand and enforce product quality standards across all assortments
  • Audit production files to ensure optimal print quality; communicate necessary changes to the production team
  • Review product data on Minted.com, flag discrepancies, and coordinate resolutions with production and merchandising teams
  • Participate in live-site quality checks to ensure a seamless customer shopping experience; provide insights to inform future product launches
  • Conduct Express Service audits for all eligible product types
  • Track and report on quarterly and annual quality metrics

You are:

  • Resourceful and proactive – you do not wait to be told to solve problems, but rather seek out new opportunities to improve
  • Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment
  • A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly
  • Receptive to change. You are flexible, adaptable, innovative, and open in response to changing priorities
  • A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business
  • A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals
  • A team player, someone with humility and a low ego, who understands that our collective success outweighs personal gains

You have:

  • A passion for quality of the Minted site experience and printed product.
  • Meticulous attention to detail
  • Strong communication skills and a positive attitude
  • Reporting experience
  • An understanding of Minted end to end process

APPLY HERE

SEM Specialist

About the Role

Title: SEM Specialist (Remote)

Location: Cleveland United States

Company:NAS Recruitment

City, State:Cleveland, OH

Country:United States

Job Type:Full-time

Remote Option:Yes

Job Description:

Company Description

About the Business Unit:

NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S. and Canada, we’re consultative experts with more than six decades of experience and proven leadership in technology solutions, media buying and creative services.

NAS Recruitment Innovation is a full-service recruitment communications organization that helps clients attract top candidates to drive their success. At NAS, we optimize candidate attraction through storytelling, technology and strategy.

Due to our continued growth, we are hiring for a SEM Specialist at NAS Recruitment Innovation, an M3 company.

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Oversee all SEM campaigns within the organization to ensure consistent set up, execution and management with best practices followed.
  • Proactively raise opportunities to Client Service team to improve performance or adjust approaches to deliver better results.
  • Work collaboratively with the Digital team to ensure strategies and campaigns yield the best performance to meet and exceed client objectives.
  • Support internal training on educating Client Service team on strategy capabilities and enhancements, while also creating/updating ongoing sales resources.
  • Manage performance report execution to ensure all deliverables is timely, accurate and continually providing value to client and client services.
  • Ensure all campaigns have consistent set up with best practices followed and the unique approach is aligned to client objectives.
  • Manage day-to-day campaign activity for various clients within the platform to include updating links, managing ongoing bids, spend tracking, and proper tracking code campaign set-up.
  • Support Client Service team on client presentations as SME on positioning and managing campaigns for new or existing clients, focusing on opportunity to upsell/grow campaigns month-over-month.
  • Monitor, analyze, and report on campaign performance and KPIs; use data to refine and optimize marketing strategies.

Qualifications

  • Bachelor’s degree in marketing or related field preferred
  • Demonstrable experience managing SEM, programmatic media, social media and/or display advertising
  • Google Certified
  • Two (2) Year’s experience in recruitment media or recruitment marketing
  • Demonstrated knowledge of marketing ecosystems, media performance dynamics, and cost models associated with marketing channels
  • Fundamental understanding of various industry technologies including applicant tracking systems, job distribution services, analytical tracking, etc.
  • Proven expertise managing detailed projects and activities across multiple clients
  • Strong relationship management, presentation, and time management skills
  • Ability to analyze data and results in order to optimize and improve campaign performance
  • Flexibility to adapt to change and thrive in a fast-paced industry

APPLY HERE

Communications Assistant

About the Role

Communications Assistant

Fully Remote • PETA

Job Type

Full-time

Description

Position Objective:

To support the PETA communications team in its efforts to do outreach and generate celebrity/influencer support and media coverage for PETA and PETA Latino campaigns 

Primary Responsibilities and Duties:

• Support the Communications team’s work by assisting with various administrative tasks such as filing, form submission, research, financial reporting, invoice processing, booking travel, and other tasks assigned by the supervisor

• Draft meeting agendas, attend meetings, and take, distribute, and file detailed meeting notes 

• Help the Communications team stay organized by adding tasks to our organizational systems such as Asana 

• Assist with the organization of celebrity/influencer projects, including photo shoots and the production and editing of print, radio, and TV commercials, as well as social media campaigns

• Track PETA’s celebrity supporters, award show nominee announcements and winners, tours, and details of celebrity events

• Stay up to date on celebrity culture. Track celebrity news, musical tours and birthdays as well as organize monthly birthday greetings 

• Keep thorough and accurate records of celebrity correspondence and photoshoots 

• Coordinate celebrity and media mailings, giftings, sending thank you/condolence/holiday cards, etc. 

• Research opportunities for outreach through media, events, campaigning, and celebrity/social media influencer channels

• Draft letters and notes to celebrities and the media, and other writing assignments assigned by the supervisor

• Take charge of maintaining detailed records including public figures who support PETA’s work, interactions with celebrities/influencers and members of the media, and news releases and media hits

• Create, update, and organize department lists and records

• Keep track of and report on the Communications team’s accomplishments 

• Finally, you’ll be assisting the PETA and PETA Latino communications staff with other responsibilities as assigned 

Requirements

• Minimum of one year of experience in a fast-paced office setting 

• Excellent organizational and time-management skills, and attention to detail

• Proficiency with Microsoft Office, including Excel, Word, and Outlook as well as a willingness to learn new software 

• Interest in and knowledge of celebrity culture required 

• Proficiency in Spanish is a plus!

• Working with high-profile individuals requires the ability to be honest, reliable, and discreet, so you must have the ability to maintain and handle confidentiality with discretion and integrity 

• You’re going to be communicating with the public, reporters, celebrities/influencers, publicity firms, stylists, and more, so the ability to deal with a variety of people in a professional manner will be essential

• We need a strategic thinker who can conduct research and work both independently and with the team to maximize the reach of our campaigns for animals

• Many people say that they “thrive under pressure,” but this position has no shortage of tight deadlines, so you must really be able to crank out high-quality work within short timeframes

• You’ll be working with the press and celebrities, so a professional appearance is required

• Naturally, you’d need to be committed to the objectives of the organization, and living a vegan lifestyle would be a part of this  

APPLY HERE