by Ronald Barron | Mar 15, 2023 | Uncategorized
Job Description
Title: Senior Staff Product Manager- Contract
Location: Remote US
This is a 6-month contract positions
Today, shopping remains one of the core activities of the web. Despite its importance and the obvious friction introduced by the browse from finding and refunding products to searching and finding reviews the core online shopping experience has remained unchanged.
As a result an ecosystem of add ons with less than desirable track record for user data has stepped in to fill the gaps. We’re out to explore ways to change this. Firefox is defining and delivering a collection of shopping services and experiences that connect users with products they love in a contextual and privacy-preserving way.
We are looking for a highly motivated, collaborative Sr. Staff Product Manager Shopping Experiences to help build compelling, ethical shopping services that deliver user value and meet retailer needs. This role will influence customer facing experiences but will be primarily responsible for defining core functionality of API’s, capabilities including affiliate services to support our shopping ecosystem vision.
The ideal candidate is a proven technical product manager with experience managing shopping affiliate services. In addition candidates will have exceptional communication, project management skills, entrepreneurial drive, all while taking pride in contributing to a broader mission and product vision.
About Firefox Product Management
- We are building a culture of adaptable product leaders, who believe that product management is an apprentice craft and fostered through open dialogue and feedback.
- We believe in the value of qualitative data to develop rich insights and continuous measurement through experimentation, data analysis, hypothesis and tracking metrics.
- We partner richly and align teams on a shared perspective about the product we are intended to ship.
- We believe in delivering a cohesive product experience to our customers.
- We believe in shipping products that have care built in.We believe in a culture of coaching and reflective thinking about our goals and the day to day activities we do to move the needle.
- We believe in striving for a high velocity operating cadence.
- Join Firefox and help us build a product team to shepherd the next generation of ecommerce experience innovation.Join us!
You’ve got this if you are …
- Inspired by what’s possible.
- Passionate about crafting compelling and emotive customer experiences.
- A curious and self-directed learner, team oriented.
- Knowledgeable in defining, tracking, and interpreting API and business performance metrics.
- Detail oriented with a technical depth that lets you partner with premier engineers.
- Ever learning with a strong grasp of shopping ecosystem with previous experience working in affiliate products.
- A believer that revenue is not the goal but an outcome of a compelling product with a sustainable business model.
- Capable of prioritizing user privacy over retailer goals every time.
- Highly skilled at explaining retailer and shopping ecosystem requirements.
Responsibilities
- Create and pilot exciting new shopping capabilities that will power Firefox and future product experiences.
- Contribute to a great product team. Lead by example model behaviors on business modeling, shopping ecosystem, and the foundations of good product management.
- Collaborate with engineers, user experience, and other team members to define and articulate shopping product experiences and services.
- Evangelize and tell the story of our shopping experiences internally and with partners and agencies.
- Stay ahead of consumer and shopping ecommerce trends to translate into advancements in Firefox.
- Balance technical, customer, and business insight.
- Contribute to healthy product team relationships.
- Bring your full and authentic self!
Qualifications
- 6 or more years of direct product management experience including two years with high scale product experiences (100M+ users).
- Experience with shopping service products particular products with affiliate marketing and or cash back services.
- Skill and experience participating in new product launches and product discovery.
- While you enjoy collaborating, you are able to function autonomously without straying from the product strategy and product framework.
- Proficient with SQL and rich data analytics.
- You can reason through problems from multiple perspectives.
- You have excellent interpersonal skills and can communicate sophisticated ideas in written and verbal communication understood by specialists and non-specialists alike.
Preferred
- Experiencing launching affiliate revenue shopping products.
- Track record of shopping strategy definition and execution.
About Mozilla
Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.
Commitment to diversity, equity, inclusion, and belonging
Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
Description
As a Support Manager at Awesome Motive, you’ll guide a support team to provide world-class pre-sales and technical support.
Our plugins are used on over 21 million sites, with individual products averaging over a million installs. So your work will have a big impact!
We’re looking for an experienced technical support manager who’s already built out and fostered a team of high-performers. You’ll handle hiring, set and communicate priorities in the team, and make sure we’re helping our team members to provide the best possible support to our customers. Your team will handle all direct communication with customers, including pre-sales, technical support, customer doc writing, and account/billing support.
To succeed in this role, you need to be passionate about – and have first-hand experience with – developing a highly effective support team.
💡 Interested in applying?
🔍 Please read/follow the next steps outlined in “How to Apply” at the bottom of this listing.
Attention to detail is one of our ! This is your chance to stand out 🙂
To love this role, here’s the type of person you are:
You’re an excellent communicator, fluent in both verbal and written English, who makes sure nothing slips through the cracks. We believe communication is critical and there is no such thing as over-communicating.
You love mentoring others and helping them “level up” just as much as working on a project yourself.
You love to “nerd out” on support and bring out that enthusiasm in your team.
You’re a quick learner, including technical concepts.
You are comfortable giving critical feedback to peers (in a respectful and productive manner) and also truly appreciate receiving feedback yourself.
You enjoy working remotely and managing a fully remote team.
You’re a self-starter who loves taking initiative.
You take pride in the quality and craftsmanship of your work rather than just doing it to get it done – with attention to detail.
You’re happy to do tasks of all sizes, whether that means delegating work for a big project or hopping into the support queue to help with a tricky conversation.
Common responsibilities include (but are not limited to):
Supervising and mentoring a team of supporters
Hiring and managing support team growth
Communicating with the team and supporting your peers using chat, audio, and video
Developing targets and processes for the support team
Identifying and analyzing support-related metrics
Requirements
Experience with:
Managing a technical support team
Working remotely
Building systems and processes in support
Analyzing support metrics
Hiring & onboarding new team members
Working in a technical environment (such as online software, web host, or WordPress-related company)
Strong written & oral communication skills
Personal computer with reliable internet access
Availability to participate in audio/video meetings at any time needed during work hours
Previous remote work experience
Bonus points if you also have:
Technical support experience within WordPress
Benefits
Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.
Competitive Salary.
Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, stay healthy, and spend time with friends and family.
Holidays (based on your location)
Paid maternity and paternity leave.
We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
Additional Perks such as AM Welcome Box for new team members, Yearly Anniversary Gifts, and Technology Stipend each work anniversary – including a new laptop to celebrate 5 year anniversary with the company.
We give you the opportunity to solve challenging and meaningful problems that make a difference.
Ability to work with some of the best people in the business through frequent, if not daily, interactions.
And in case you were wondering: no politics, no b.s., and no jerks.
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
About Census 🔁
Census is how data teams at companies like Canva, Figma, Rippling, Carta, and Notion build better business operations.
With Census, data teams can turn their data warehouse into a platform that powers the apps that marketing & sales teams use daily. With live data, these teams can build better campaigns, understand what users are doing, and ultimately be more successful.
Backed by a16z and Sequoia, we’re a hybrid team headquartered in San Francisco that loves taking annoying problems most people avoid and building elegant solutions for them. We believe that data should be used for more than just making charts. This is why we invented integrations that work directly from cloud data warehouses.
Your Mission 🚀
We’re looking to grow our team and hire a Customer Data Architect. Everyone at Census cares about making our customers’ job easier, faster, and more rewarding. But that’s literally your full time job. You are part of our customers’ support crew. You have their back, and make sure they’ve got the tools and knowledge they need to get their work done.
To help our customers, we need to understand everything about our customers. You’ll be in charge of building a real relationship with each customer. Their KPIs are your KPIs so you’ll need to understand their business even better than they do and then helping them build solutions using Census, dbt, data warehouses, and the rest of the modern data stack. You’ll be on the bleeding edge of analytics engineering, helping everyone else make sure they’re building the right thing.
This is the chance for you to define the role as we build the team from the ground up. Both working directly with our customers day to day and helping us design what the function looks like as we grow.
Your responsibilities 🗓
Building relationships with prospective customers, understanding what they’re trying to accomplish.
Helping new customers get started with Census and get the most out of it over time.
Working with high priority customers to recommend best practices and architect their Census data flows.
Writing SQL as examples or to directly provide solutions to customers.
Meet with new and existing customers where they are: over email, Slack, and Zoom. Or in the wider data community (hi dbt slack friends!)
Converting interesting ideas, patterns, and lessons into written and video content to help the entire community.
Partnering with the engineering team to debug issues and represent customers best interests in product planning.
Our ideal candidate 🏅
Data Analysis background – Direct experience writing advanced SQL to analyze arbitrary data sets (you know the stuff: aggregates, CTEs, window functions, etc). Bonus points for experience using any of the tools in the modern data stack.
Technical problem solving – Love to nerd out on technical problems, creative out of the box thinking about solutions.
Curiosity – Interest in learning and exploring, experimenting, and teaching others.
Emotional Intelligence (EQ) – Genuine desire to see other people succeed and help them get there.
Self-motivation – Desire to work in a startup environment without the structure of big companies.
Our benefits 🏆
Competitive salary and equity
Health, dental, and vision insurance (full platinum coverage for dependents)
401k with 4% match
Flexible time off (20+ days/year recommended)
Parental leave
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
About this role
The Website Support Specialist is a remote position whose primary responsibility is responding to website, social or advertising inquiries via Hubspot tickets, making outbound phone calls as necessary. Interpersonal skills, positivity, and marketing/website knowledge are critical to effectively addressing Pet Clinic/Hospital concerns. This role calls for someone who thrives in a fast-paced environment, autonomously troubleshoots problems, demonstrates initiative, and can multi-task at a high level.
Apply if you are excited to:
Handle full ticket lifecycle: actively listen to customers, investigate and resolve tickets, communicate the action items, progress, and resolution in simple terms, ultimately ensuring full understanding and customer satisfaction
As a trusted advisor, assist customers using programs like WordPress, Canva, Photoshop, and more, eagerly building knowledge and confidence to achieve quality standards
Utilize a support ticketing system (HubSpot) to accurately intake, update, and effectively manage a queue of inquiries
Become a subject matter expert on WhiskerCloud websites and use that knowledge to drive a best-in-class customer experience during every interaction
About You
1+ year of professional web design (WordPress) experience in a technical support or client services role
Strong customer-facing communication and interpersonal skills with genuine care and empathy displayed through all interactions
Exceptional organization, prioritization, and time management skills with a high level of comfort at the prospect of multitasking phone calls, live chats, and support tickets
Proven problem solver with creative/innovative ideas, and an ability to communicate complex issues in a clear and educational manner
Natural people person who is passionate about building relationships with different personalities and energized by turning neutral and unhappy customers into happy ones!
Experience with Hubspot, Canva, Google Suite, Google My Business, and Slack are preferred
This is a full-time, non-exempt, remote position where reliable internet and a workspace with limited background distractions is required. Employees can expect an hourly wage of $20-22/hr based on experience.
Benefits & Perks:
WhiskerCloud is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
3 weeks of accrued paid time off
13 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
View All 114 Locations
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R0019732
inHANCE is seeking a qualified individual with a strong technical background to join their customer support team. As a Support Specialist/Analyst you will be responsible for providing technical support via the phone and Webex for our customer CIS software.
This remote role welcomes candidates anywhere in the US and Canada.
What your impact will be:
Respond to support requests regarding software, hardware, or network operation to resolve issues when possible, or escalate tickets
Troubleshoot and resolve product issues reported by clients within the timeframe outlined in service agreements
Interact with clients to provide and process information in response to inquiries, concerns, and requests with products and services.
Log and document all support requests in the CRM
Work closely with Research and development to communicate and facilitate resolution of custom work requests, manage bug fixes and software enhancements
Rollout software upgrades quarterly
Creating Knowledge Base Articles, improve processes when needed and adhere to CS guidelines
What we are looking for:
1-2 years customer service experience in a technical environment desired
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results oriented mindset
Ability to multi-task effectively and to consistently meet assigned deadlines
Self-starter with ability to work well independently and in groups
Ability to speak comfortably in front of a group of customers
What we offer:
A competitive compensation package
A casual remote work environment
Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
Paid Vacation
APPLY HERE
by Ronald Barron | Mar 14, 2023 | Uncategorized
Job Description
Title: Senior UX Designer
Location: US National
Remote
Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose and that we can only achieve it by supporting a culture where talented people feel valued, self-managed, and love to come to work.
The role
As a Senior UX Designer at Agile Six, you will guide your team to design and implement highly complex, cross-disciplinary projects for government agencies and the people they serve. Among your responsibilities will be to communicate your design vision to both team members and key stakeholders at the Department of Veterans Affairs (VA). This team has an adaptive, empathetic, and collaborative mindset and cares deeply about team dynamics**.** We are searching for someone with a passion for working on important problems that have a lasting impact on millions of users and make a difference in our government!
You will be joining a new team partnering with VA to build a new, integrated patient portal on VA.gov. The mission of this effort is to integrate VA’s digital patient experiences currently provided by My Healthevet (MHV) with VA’s other digital tools to give Veterans one place to manage their VA health care, community care, disability benefits, and other VA information.
Responsibilities
- Collaborate with Product, Design, and Engineering teammates to drive the experience design from early-stage concepts though delivery across platforms
- Provide content and design guidance to cross-functional teams regarding software design and implementation, capturing all states, edge-cases, and path logic for visual UI design and engineering teams to build out
- Apply and extend US Web Design System and VA Design System standards, and use rapid prototyping/usability testing cycles to validate, enhance, and enrich it
- Support user research efforts, including discovery, synthesis, and documenting the results and findings
- Collaboratively create and evolve user stories and acceptance criteria with product owner and wider Scrum team
- Communicate potential costs and tradeoffs of different processes and design approaches while working with incomplete requirements
- Clearly articulate your thought processes through verbal and written explanation, whiteboard, sketching, or quick mock-ups to small or large groups
- Collaborate with the product owner and engineers to ensure implementation matches intent across all design components
- Keep UX work in sync with the product roadmap and flag delays or issues in content and design
- Communicate and collaborate with stakeholders and team members across a range of disciplines throughout VA
- Support the practice of design and research within the larger company as needed through activities such as:
- Assisting in outreach, recruitment, and hiring efforts
- Occasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc.
- Participating in communities of practice
- We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.
Basic qualifications
- At least eight (8) years of experience working as a UX designer or related position in collaboration with digital product teams (enterprise environment a plus)
- Portfolio illustrating your process and samples of native product design work driven by quantitative and qualitative user research
- Understands human-centered design, interaction design fundamentals, and UI design best practices, including accessibility
- Proficient in Figma and modern prototyping tools
- Experience collaborating with cross-functional partners and other designers, seeking and providing feedback in an Agile environment
- Adaptive, empathetic, collaborative and holds a positive mindset
- Ability to be autonomous and can take initiative
Additional desired qualifications
- Familiarity with the US Web Design System
- Experience creating component-driven design systems
- Experience working with government agencies
- You are a U.S. Veteran
Salary and Sixer Benefits
To promote equal pay for equal work, we publish salary ranges for each position.
The salary for this position is $140,578 – $147,787
Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not bossy), be caring (not directive) and ready to participate in a state of flow. We mean it when we say We build better by putting people first.
All Sixers Enjoy:
- Self-managed work/life balance and flexibility
- Competitive and equitable salary (equal pay for equal work)
- Tenure-based profit sharing
- Employee Stock Ownership (ESOP) for all employees!
- 401K matching
- Medical, dental, and vision insurance
- Employer paid short and long term disability insurance
- Employer paid life insurance
- Self-managed and generous paid time off
- Paid federal holidays and Election day off
- Paid parental leave
- Self-managed professional development spending
- Self-managed wellness days
APPLY HERE
