by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Product Analyst
About Chatfuel
Chatfuel is one of the largest platforms for creating chatbots and Meta’s official partner. We help businesses automate customer support and increase sales. Bots built on our platform help 3+ million registered users process hundreds of millions of messages monthly.
Our customer list includes Audi, Adidas, Mercedes Benz, T-Mobile, MTV, TechCrunch, LEGO, and Golden State Warriors. Our firm, driven international team covers thrilling, ambitious tasks and extensive prospects.
Currently, we are expanding our presence in new markets and looking for the best colleagues to join our team.
Chatfuel is the best fit for Product Analyst because:
- We have a large stack of exciting and ambitious tasks with a high level of responsibility.
- We already have a lot of data, so you will be able to influence all data-related tasks.
- We work on Google Cloud and use its most modern solutions (like Google Functions) and Open Source (Apache Airflow, ELK stack).
- The results of your work will directly impact the business and the company’s growth.
Requirements:
- At least 3 years of experience in the field.
- Experience with SQL, Python, and Tableau (BI). Knowledge of Python programming is required.
- Experience with Google Cloud, MongoDB, Git, Apache Airflow, or similar products.
- Capacity to apply probability theory and statistics in practice.
- Mathematical/analytical education is preferred.
- Understanding of unit economics and product metrics, general knowledge of web technologies.
- Experience with complex product analysis and a customer journey.
- Ability to quickly gather necessary data and make decisions based on it.
Primary responsibilities:
- Maintain product analytics and key business metrics: data collection, analysis, risk assessment, and business recommendations.
- Ensure data stability and accuracy.
- Design DWH and ETL pipeline.
- Communicate with stakeholders and identify business needs.
- Help to improve existing processes.
- Analyze operational metrics, sales metrics, and all key business metrics; formulate insights/recommendations for the business.
- Design and maintain analytical A/B tests.
Why us:
- You will become a part of a solid, result-focused team.
- Our product helps people and companies implement automation and achieve great business results.
- You will directly contribute to the company and product development.
- We care about our employees and create comfortable working conditions: remote work, medical insurance, etc.
- You will be at the forefront of technology and become an expert in the chatbot industry, which has a great future.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Title: Senior Manager, Software Engineering, Payroll Integrations
Location: United States, Remote
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
As an engineering organization, we seek to redefine the retirement services space with software that drives toward an effortless, efficient, scalable, and highly reliable cloud based experience.
We:
- Value continuous improvement – we care about documentation, security, durability, not just throwing features over the wall.
- Help each other be better engineers – we leave things better than we found it.
- Aspire to collaborate seamlessly – we ensure our software is improving the customer experience.
As an Engineering Manager on our Integrations team, you will lead a high-performing engineering team that manages integrations to hundreds of payroll providers. As reliability is key to earning our customers’ trust, you will build robust systems that are observable, maintainable, and scalable.
What you get to do every day
- Utilize your leadership experience to hire and develop a high-performing team that delivers results
- Collaborate with senior leadership to develop and implement a shared vision for the company’s technical architecture
- Enforce processes and standards that result in clean, high-quality code that is fast, reliable, and monitorable
- Effectively collaborate with a diverse set of stakeholders to make tradeoffs between business deliverables and reducing tech debt
What you bring to the role
- 5+ years of experience leading software engineering teams
- 2+ years of experience managing other managers
- Demonstrated track record of developing mission critical integrations to third parties
- Strong ownership mentality: you love to dive deep and solve customer problems
- Excellent verbal and written communication: you can discuss complex technical concepts to engineers and non-engineers alike
- Ability to learn, think creatively, and share knowledge with others
Why you will love working at Human Interest
Mission – Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.
Culture – Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.
- Customer obsession
- Long-term orientation
- Autonomous and accountable teams
- An escalating bar for talent and performance
- Fundamental optimism
Read more
Compensation – The salary range target for the role seniority described in this job description is $172,000 – $230,000. Final offer amounts depend on multiple factors including candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.
Benefits –
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Generous PTO and parental leave policies
- Lyra – Enhanced Mental Heath Support for Employees and dependents
- Carrot – Fertility healthcare and family forming benefits
- Candidly – Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; annual wellness stipend
- Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
- Fun online and regional events and celebrations and department and company offsites
- The vast majority of our positions can be 100% remote
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Title: Senior Operations Manager, Compliance
Location: United States
BCD Meetings & Events: Sr. Manager, Compliance Operations
About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.
We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth.
About the role:
We’re looking for a senior compliance manager to join our fun, high performing team. In this role you will be responsible for overseeing a team of compliance professionals and serving as a leader for U.S. compliance requirements for meetings, speaker bureau programs and travel related to our life sciences business. The role is responsible for team operational oversight, personnel related matters, team operational metrics, compliance support for new client implementations, team training/onboarding, compliance related optimizations and compliance campaigns. We are looking for someone who has strong understanding of life science compliance, patient and HCP travel, and operations; someone who can be highly independent, self-motivated and solutions oriented. Sound like you? Read on!
As a Senior Compliance Manager you will
Manage a downline of staff, including training/onboarding
Monitor volume and metrics for a variety of accounts
Serve as a go-to expert for compliance questions
Be the voice of compliance for new client implementations and current client expansions.
Help design and implement compliance framework for new service offerings
Grow our compliance champion network
You’re good at
Life Science compliance
Have a strong understanding of HCP and Patient Travel
Advanced knowledge of Excel and Cvent
Developing creative solutions and putting them into practice
Coaching and Developing Staff
Staying organized and prioritizing
You have curiosity and learning agility
You might also have
Operational experience
Implementations experience
Knowledge of how to build new programs
Ability to travel on occasion
You should know:
This role is virtual.
Our standard working hours are 8:30 AM -5:30 PM with an hour break.
Covid vaccination might be required for this role.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Title: Lead Product Manager, Business Operations – Remote
Location: United States
Want to help everyday Americans build wealth? Financial inequality is increasing and too many people are getting left behind. At Stash, we believe in the power of simplifying investing, making it easy and affordable for everyday Americans to build wealth and achieve their financial goals.
We’re one of the fastest growing fintechs in the U.S. and have had another record-breaking year. In 2021 we almost doubled our headcount and valuation. Our personal finance app makes investing easy and affordable; this year 6 million customers set aside more than $3 billion with Stash.
Prioritizing People is one of our core values and has been key to a healthy work-life balance and a great sense of fulfillment and inclusion. We employ a true people first – hybrid model. Live and work where you feel the most productive, whether that is in your home, in an office, or a combination of both. Anywhere in the US or UK.
Let’s solve complex problems and tackle wealth inequality.
Stash is seeking an experienced Lead Product Manager to join our team. In this role, you will be responsible for establishing and driving the overarching product strategy for the internal tools and platform that powers our Business Operations teams.
Business Operations at Stash is comprised of four areas: Customer Ops, (customer support), Brokerage Ops (trading, user and account management, ACAT processing, document reviews, reconciliation, etc.), Bank Ops (disputes investigation, processing and fulfillment, reconciliation, etc.), and Fraud Ops (fraud rules management and investigation).
Our team works with Design, Engineering, and stakeholders to deliver the tooling these teams need to perform critical functions that have significant customer and business impact.
What you’ll do:
- Define and communicate the vision, strategy, and goals that supports Business Operations’ ability to achieve its next level of maturity
- Create new or improve existing qual/quant feedback loops for tooling to drive business insights and ensure high quality product delivery
- Inform build vs. buy decisions that effectively scale the tooling platform from current state into a more mature seamless application suite and capability set
- Identify overlapping opportunities across Business Operations, connecting dots to solve shared problems with common approaches or solutions when appropriate
- Partner with Business Operations stakeholders and Engineering to build and maintain high quality change management, user acceptance testing, and release management processes
- Ensure the Operations tooling platform effectively supports Stash’s compliance with all relevant regulations
- Identify opportunities to incorporate systemic preventative and detective controls against high risk tasks and processes
- Enhance, automate, and deliver new tooling that reduces agent burden, agent error, and cost to service, while maintaining or improving the customer experience
- Coach and develop other product managers on the team, in addition to being a strong individual contributor
What we’re looking for:
- 5+ years product management experience
- Experience working in fintech, fintech operations preferred
- Experience building successful products within operations, including managing complex, cross-functional initiatives (planning, execution, and delivery)
- Expertise in contact center/operations technology and the relevant vendor landscape (case management, servicing channels and automation, workflow management, etc )
- Knowledge of relevant customer service and operations metrics
- Deep passion for customer experience through the lens of servicing and operations
- Excellent communicator, strategic thinker and problem solver. Works collaboratively with cross-functional teams and diverse internal stakeholders
- Results oriented with a strong work ethic and low ego
- Mission-driven and passionate about the problems Stash is solving
Invest in Yourself:
- Equity & Stash Accounts [Invest, Retire, Custodial, Bank]
- Flexible PTO
- Learning & Development Fund
- Work from Home Stipends
- Parental Leave [Primary & Secondary]
Salary Range: $159k-$236k
The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Copy Lead
US – Remote
Full time
JR101531
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
MillerKnoll, the parent company of Design Within Reach, Herman Miller, HAY, Knoll, Muuto, and Fully, is seeking a nimble and resourceful Copy Lead to write customer-centric copy for omni-channel marketing campaigns to support multiple brands in our retail portfolio. The writer should quickly understand and adapt the style, voice, and tone for each brand (always with the customer in mind) to marketing collateral for brand-level, promotional, and seasonal campaigns across all channels.
The Copy Lead collaborates with Art Directors, Designers, Marketing Managers, and Digital Marketing Managers. They report to the Creative Director, Editorial, MillerKnoll Retail.
Essential Functions
- The Copy Lead interprets and adapts information from vendors, merchandisers, and marketing leads to write compelling copy in the voice of the each of MillerKnoll Retail’s brands for the following outputs:
- Segmented email marketing collateral
- SEO-driven homepage, campaign page, landing page, and product page content for our eCommerce sites
- In-store signage
- Print collateral including direct-mail pieces
- Paid and organic social media
- Banner advertisements and affiliate campaigns
- Content marketing initiatives including blog articles
- Press and live event collateral
- Support Social Media Manager with copy for Pinterest boards and paid social media initiatives.
- Assist Public Relations Manager on press collateral and releases.
- Write instructional copy for assembly guides, material guides, and packaging.
- Update and adjust eCommerce page copy and meta descriptions on a quarterly basis (and as needed) to respond to SEO trends.
- Re-write existing product descriptions and additional eCommerce page content to support major website re-designs.
- Research, write, and update biographical information about our designers and collaborators.
- Organize and prioritize a high volume of work and coordinate with Project Management and Editorial Director to effectively meet deadlines.
Qualifications:
- Excellent written and verbal communication skills.
- Bachelor’s degree in English, journalism, communications, advertising or marketing (or comparable work experience).
- 5-7 years of advertising copy writing experience in retail.
- Digital-first perspective on retail with a solid understanding of eCommerce best practices.
- Portfolio demonstrating strategic and creative strength.
- Proficiency in Word, Excel and Office 365 with a working knowledge of the Mac OS and Adobe Creative Suite.
- Experience with database tools and content management systems. Airtable preferred.
- Knowledge of how copy relates to design, graphics, and typography.
- Comprehensive knowledge of Chicago Manual of Style is preferred, but not required.
- Strong communicator. You will have extensive correspondence that relies on you being conversant in brand guidelines and terminology related to the home furnishings industry.
- Detail oriented: Keen ability to self-edit, fact-check, and proof copy to ensure grammatical correctness and technical quality.
- Knowledge of interior design, home furnishings, or interior architecture preferred.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Title: eCommerce Customer Service Representative, Social Channel
Location: US National
remote
Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.
BASIC FUNCTION: Responding to and triaging incoming customer service helpdesk tickets and/or social media comments & messages using relevant applications/systems (e.g. Gorgias, Agorapulse, Facebook, Instagram, Twitter, YouTube, TikTok) and applying appropriate customer service processes and procedures. Attending and actively participating in regular Customer Service Team meetings. Communicating daily with team members via Slack, email, etc.
CORE COMPETENCIES: Self-motivated, Clear Communicator, Solutions-oriented
PREFERRED QUALIFICATIONS:
- 1+ years of Customer Service experience
- Experience with Shopify
- Experience with 3rd party social media management platforms such as Agorapulse or Sprout Social
- Experience with eCommerce helpdesks such as Gorgias, Zendesk, or similar platforms
QUALIFICATIONS – EDUCATION, KNOWLEDGE, & TRAINING:
- High school diploma or equivalent (some college preferred)
- Superior verbal and written communication skills
- Active listening skills with the ability to communicate patience & empathy
- Strong problem-solving skills
- Detail-oriented and organized with a focus on quality and accuracy
- Proactive; strong sense of urgency and ability to multitask
ESSENTIAL FUNCTIONS:
- Understand the customer’s needs and execute the appropriate policies & procedures that best serve the company and the customer
- Maintain a positive attitude with a customer-service orientation
- Thrive in an environment with high-performance standards
- Identify problems and be driven to find solutions
- Work independently as well as in a team environment
- Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits and foster brand loyalty
WORKING ENVIRONMENT REQUIREMENTS:
- Remote; must have access to a quiet location free from distractions for the entire scheduled shift
- A company laptop will be provided, however, you’ll need access to reliable internet for the entire scheduled shift and a smartphone
- Flexiblility in scheduling for some weekend & evening shifts as needed
- Ability to participate in video conferences
We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salaries are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary for this position is $17/hr.
APPLY HERE
