Senior Product Designer – Design Systems

by | Apr 14, 2023 | Uncategorized

Job Description

Title: Senior Product Designer – Design Systems

Location: United States/Remote

What is Underdog?

Founded by a team of industry veterans, Underdog was born with the idea that bringing strategic innovation to sports gaming and entertainment is the key to success in an exceptionally competitive market. Underdog has quickly established itself as a leader in the space, and is committed to building the best sports gaming platform in the industry — and supporting the most passionate community of sports fans while doing it!

At Underdog, we’re not only about creating these awesome products, but also about growing our culture of passion, ownership, and fun! We believe that great companies are made out of great people. Our continual aim is to create an inclusive environment for everyone, at all levels, to achieve their highest potential at work.

As a Senior Product Designer focused on Design Systems, you will be responsible for building and maintaining the design system for the next generation of Underdog products. You’ll team up with our product and engineering teams to standardize the digital experience for our players and fans. You will utilize design-thinking, product strategy and brand to create exceptional experiences and features across the Fantasy and Sportsbook products.

Please note, Underdog is a US based company and no sponsorship is available for this position at this time.

What you’ll do:

  • Build a design system by developing standard language, components, layouts, and tooling for our web and mobile products
  • Create and maintain internal libraries and supporting documentation around our design system, advocating for its use when applicable across the larger product organization
  • Identify future optimizations and enhancements, thinking about scalability, accessibility, usability and player needs
  • Work closely with engineering partners to deeply understand issues related to our players’ experience and how to best build the Underdog user experience
  • Collaborate and contribute to a world-class design team through knowledge shares, critiques and workshops.
  • Ensure #SportsAreForEveryone

Who you are:

  • 3+ years of experience in digital product design, with direct experience in creating, implementing and maintaining a design system from the ground up
  • High frequency problem solver who is effective in situations with limited information, building a solution from concept and communicating it to stakeholders
  • A humbled, motivated individual constantly geared to ship the most ideal solution and experience for the end user and their goals
  • Experienced designing solutions for native mobile and web
  • Experienced in Figma

Even better if you have

  • Experience building and maintaining a design system for a consumer-based application

Underdog Sports is firmly committed to equity, inclusion, and diversity. Our unique culture was built on the foundation of a safe and inclusive environment for people of all backgrounds. We highly value the mental, physical, and emotional health of our employees, and are continuously asking ourselves: what can we do better? Underdog is an equal opportunity employer and doesn’t discriminate on the basis of creed, race, sexual orientation, gender, age, disability status or any other defining characteristic. Our targeted compensation rate for this position is between $145,000 and $180,000, depending on experience, plus equity. Think your skills are exceptional and warrant higher pay? Apply anyway! If we agree, we’re willing to negotiate. Below you’ll find a few of our perks:

  • Unlimited PTO (we’re extremely flexible with the exception of the first few weeks before & into the NFL season)
  • 16 weeks of fully paid parental leave
  • Company paid Health, Dental, Vision plan option for employees and dependents
  • 401k Match & FSA
  • Remote, In-Person, or Hybrid Scheduling we are 100% VIRTUAL FIRST!
  • A $500 home office allowance
  • $100 in UD credit
  • Support for learning and development
  • Book club expense your books!
  • Monthly raffle to win a sports ticket reimbursement of up to $500 (including game day snacks!)
  • Lastly, an extremely transparent, fun, and engaging culture where you will grow both personally and professionally!

APPLY HERE

Senior Director, GTM Systems

by | Apr 14, 2023 | Uncategorized

Job Description

Title: Senior Director, GTM Systems

Location: USA, Remote

Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600 million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What’s the opportunity?

The Go To Market Systems organization is responsible for the selection, administration, governance and architecture of all 3rd Party SaaS applications and core GTM data sets that power our Lead-to-Order processes within the overall Business Systems organization.

The strength of our GTM Systems software, data sets and teams is directly correlated with the strength of our business growth.

As the Leader of GTM Systems, you will be responsible for hiring, growing and managing multiple teams. You will own setting the team’s strategy and roadmap, provide guidance, and serve as a point of escalation. You will build strong relationships across the organization in order to advance the team and company mission.

The core applications used across our GTM stack today include Salesforce, Marketo, Netsuite and, of course, Intercom. There are many other SaaS applications in scope, but those are the big ones!

The ideal candidate will have a combination of:

  • deep Go to Market systems and data management experience,
  • excellent business acumen and stakeholder management skills
  • excellent program, project and operations management skills,
  • excellent people management and team building skills
  • experience managing managers and individual contributors
  • a proven track record of creating strategies to enable their teams and functions to scale and excel while also being able to manage the day to day technical operations needs of large, fast growing stakeholder organizations

We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.

What will I be doing?

  • Broadly ensure that the company’s core sales, marketing, finance, legal and customer support systems and core data sets are properly designed, evolved, controlled, and managed to support rapid business insight, management decision making and high-quality external financial reporting.
  • Work with functional leaders and the Business Systems PMO to establish the Go To Market Applications roadmaps that drive automation and scale to support the company’s growth aspirations.
  • Own the technical strategy and operations of our Lead-to-Cash workflow, with Salesforce being the central system.
  • Play a key leadership role in developing the company’s “GTM Data Strategy” to ensure our core GTM data sets (Leads, Accounts, Contacts, Opportunities and Contracts) are reliably accurate, thus enabling fast & accurate business performance reporting and enabling faster, easier integration of new software and services that rely on this data.
  • Collaborate with IT to ensure that SOX -related application controls, IT operations controls and IT general controls are properly documented and executed in support of the ongoing SOX 404 compliance requirements.
  • Manage, mentor and recruit for the GTM Applications teams
  • Build awareness in the organization to the mission of GTM Applications
  • Create strong relationships with employees at all levels in all parts of the organization
  • Facilitate a culture of innovation through new software, systems and programs
  • Create and update policies, standards and procedures
  • Be able to act as a stand-in PM or Solutions Architect for the team as needed

What skills do I need?

  • Strong B2B SaaS experience delivering and managing enterprise solutions in a similar role ideally in a company with a usage/consumption based pricing model.
  • Demonstrated success in software project management (e.g. gathering and developing detailed functional requirements, breaking down complex requirements, capturing detailed acceptance criteria, building a release plan, test, change management, etc.)
  • Deep experience with the business and technical aspects of system implementation and integration
  • Experience designing, implementing, documenting, and testing risk and controls in a SOX environment
  • Exceptional collaboration and communication skills (written and verbal) and proven ability to drive positive outcomes through teamwork and influence
  • Experience with Salesforce required
  • Experience with Marketo, Intercom, Stripe, and Netsuite would be great.
  • Experienced as a people manager for multiple teams
  • Experienced supporting compliance frameworks including SOC 2 and Sarbanes-Oxley (SOX)
  • Fascinated by the way things work and love to learn
  • Want to work in a fast, high growth startup environment

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews – great work is rewarded!
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

The base salary range for this role is targeted at $206,900 – $279,800 in Colorado, $219,100 – $296,300 in Washington and $243,400 – $329,200 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.

APPLY HERE

Customer Solutions Representative

by | Apr 14, 2023 | Uncategorized

Job Description

Customer Solutions Representative [Contract]

San Francisco, CA, Durham, NC, or Remote Anywhere in the Continental U.S.

Founded by educators and technologists passionate about improving education, Clever is on a mission to connect every student to a world of learning. Already used by more than 70% of U.S. K-12 schools, Clever brings all applications into one secure portal and provides single sign-on for everyone. With the leading network of digital learning providers, Clever makes school more engaging, personalized, and fun.

We are looking for Customer Solutions Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support.

If you’re interested in connecting with customers via email and phone calls, growing knowledge of the EdTech industry and Clever’s product, and creatively solving technical issues, this is a great opportunity to do all that while connecting every student to a world of learning.

We have a highly collaborative and supportive team. We invest in our people. We have a robust 3-week onboarding program and then you’ll be in our Quality Assurance program for ongoing development. We want to make you successful, and have structures in place to support you!

WHAT WE’RE LOOKING FOR

  • Experience in fast-paced customer-facing positions: you’ve worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e priority levels, deadline) and risk.
  • Passion for solving technical problems: you know how to work directly with customers to assess their needs and define technical solutions
  • Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before you’re comfortable with partnering with the customer and the Clever team to find a solution and then document our learnings.
  • Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution.
  • Technical Prowess: you pick up new technology quickly and love learning how things work.
  • Team player: you’re passionate about uplifting others to make sure your team and customers are successful.
  • Bonus:
    • Believe in Clever’s mission of making it easy to bring great software to the classroom
    • Experience handling issues related to data imports and integrations
    • Experience working with Single Sign On (SSO) or have a basic understanding of SSO
    • Experience working with or in K-12 schools or districts
    • Experience with industry tools such as Salesforce, Slack, Guru, Confluence, Sigma, etc
  • Ability to work 9am – 5:30pm PT, (Monday – Friday):
  • Ability to work overtime mid-August through mid-September where it could be up to 2 hours of overtime a day (overtime paid at 1.5x hourly rate)
  • Commitment to equity and belonging. At Clever, we believe the classrooms we serve and our company’s halls should be spaces that are diverse, equitable, and inclusive. That is why we are committed to building diverse teams, inviting every voice, and creating a safe space for everyone to be their authentic self. By fostering equity and belonging within our circles of influence, we unlock learning for ALL students.

WHAT YOU’LL DO

  • Independently manage and prioritize high seasonal volume of customer support requests via phone and email from your individual queue.
  • Communicate with District Administrators and our Application Partners to resolve product related issues as our customers are getting their Clever accounts ready for the new school year.
  • Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features.
  • Navigate and contribute to internal and external product documentation.
  • Collaborate and support the team by sharing ideas and knowledge, being a reliable team member, and willing to help others when needed.

APPLY HERE

Web Developer

by | Apr 13, 2023 | Uncategorized

Job Description

Web Developer

Full-Time/Contractor

Remote

Who We Are:

Today’s Business is a Digital Marketing Agency managing multi-channel campaigns. We help our clients sell their products and communicate their story to the best possible audiences ultimately leading to a premium result. We utilize data and analytics to consistently improve every service of Today’s Business which will create sustainable, long term, and transparent successes for our clients.

What We’re Looking For:

Today’s Business is looking for a Contractor to work with our website development team. We are looking for passionate individuals who have HTML/CSS knowledge, are familiar with Pinegrow, show attention to detail, and can communicate effectively. Preferred applicants are organized, have front and back end web experience, and can work with both a team and independently.

Required Skill Sets:

  • Has the technical depth to write and understand code specifications.
  • Create front-end design incorporating HTML5, CSS3, Javascript as well as other
  • Web 2.0 techniques:
    HTML5 Ability to code semantically
    CSS
    Understanding of SCSS
    Strong understanding of FLEX
    Strong understanding of responsive design techniques and principles
  • Javascript ability to read and understand all basic javascript function as they relate to front end CSS or HTML management

Desired Skill Sets:

  • Familiarity with Toolset or Advanced Custom Fields
  • Familiarity with Bootstrap
  • AJAX
  • Understanding of and experience with JQuery
  • Experience with GreenSock Animations
  • Experience with source control solutions (BitBucket/Git)
  • Experience with cross-browser, cross-platform compatibility issues.
  • Familiarity with UX/UI design best practices
  • Familiarity with Adobe graphic editing tools, such as Photoshop, Illustrator, and XD

What You Bring to the Table:

  • Communicative and clear under tight deadlines
  • Have strong personal organization and attention to detail while maintaining a high level of code quality
  • Actively seek out new challenges on your own
  • Be a product-oriented Web Developer creating and experimenting with new ideas that will engage and excite our customers
  • Has the ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision.
  • Is able to proactively communicate and collaborate with customers, business analysts, and technical team members (both hired and contracted) to identify and resolve issues.
  • Ability to work in a collaborative, team environment as well as independently.
  • Works effectively both on teams, as well as, be self-motivated, task-oriented, and organized
  • Strong customer focus and obsession with quality
  • Ability to work in a fast-paced and agile development environment

APPLY HERE

Back End Engineer III

by | Apr 13, 2023 | Uncategorized

Job Description

Title: Back End Engineer III

Location: Remote

At Bitly, we believe in the power of the link or scan – to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

The Role

Bitly is looking for a Back End Engineer III to develop, improve and expand the services that power all of our products. You will be focused primarily on building the back end for a new customizable dashboard that provides users with access to in-depth reporting on their Bitly product performance data. This tool will allow users to focus on which insights are most important to them and share their discoveries with their colleagues. These new features will be the key to discovering cross-product connections. This position has high visibility and impact across the organization.

You will work closely with the engineering and product teams aligned within Growth. Your team will most likely be named after an animal. Our teams work primarily in React, TypeScript, and Go. You will report to and collaborate with the Director of Engineering, Growth.

What You’ll Do

  • Create, manage, and improve back end services that accurately and efficiently provide clients with the data they need with a variety of tools and languages including, Go, NSQ, MySQL, Memcached and more.
  • Draw from previous engineering at-scale experience to influence and steer improvements within our distributed engineering organization.
  • Continuously collaborate with a diverse organization of value-driven individuals to understand the goals, needs, and priorities of our users.
  • Turn your understanding of our systems into thoughtful, well-tested and scalable solutions easily managed by your fellow engineers.

Who You Are

  • You have a solid background in writing understandable, testable, and efficient code in a language such as Golang, Python, Java, C# or Node.js.
  • You are familiar with relevant tools and technologies and have the drive to stay up-to-date with ongoing changes and advancements.
  • You clearly communicate technical concepts and ideas to other engineers and other parts of the organization.
  • You care about the quality of the code you write and strive to leave things better than you found them.
  • You take the initiative in addressing issues or seeking support from fellow team members.
  • You have experience with and are a proponent of automated testing.
  • You have experience using a flavor of version control we use git and Github to collaborate and manage pull requests.
  • You have solid engineering experience with a good understanding of back end software engineering concepts.
  • You can design and implement a solution with collaboration from team members.

Bonus Points

  • Extensive experience with Golang.
  • Experience writing and maintaining APIs.
  • Experience with API migrations.
  • Experience with mobile SDKs
  • Experience with Test Driven Development
  • Passion for Scrum and an interest in helping the team develop agreements and processes around that methodology.

US Employee Benefits

  • Competitive Salary + Stock Options
  • Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly)
  • 401k with up to 4% employer match
  • One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
  • Wellness reimbursement program
  • Partial cell phone service reimbursement
  • Voluntary LegalShield for legal services and IDShield for identity theft protection
  • Unlimited vacation, personal time, and flexible work from home policies
  • Full support for remote work during COVID-19, including a $500 home office and separate WiFi stipend
  • Generous parental leave policies; maternity and parental leave for growing families
  • Budget for professional development opportunities, including courses and conference attendance
  • Snacks, drinks, and weekly catered lunches (when our offices reopen)
  • Company sponsored volunteering opportunities (when it is safe to do so)

Closing

US applicants must be currently authorized to work in the United States on a full-time basis.

*** Must live in or be willing to relocate to one of the following states to be eligible for hire: New York, California, New Jersey, Connecticut, Arizona, Louisiana, Massachusetts, Michigan, Texas, Washington, Colorado, Vermont, North Carolina, Illinois, Virginia***

#LI-JK1

The annual cash compensation range for this position is below. Final compensation will be determined based on experience and skills and may vary from the range listed.

Pay Range

$120,000$130,000 USD

Our Values

  • Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world
  • Take Ownership. In our highly collaborative culture, Individual accountability is critical. We depend on each other to solve our customers’ most challenging problems and celebrate the wins together
  • Champion Diversity, Equity & Inclusion. Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive
  • Show Integrity. We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset – let’s do the right thing, even if it’s the harder thing
  • Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime

APPLY HERE

Senior Back End Engineer

by | Apr 13, 2023 | Uncategorized

Job Description

Title: Senior Back End Engineer

Location: Remote

At Bitly, we believe in the power of the link or scan – to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

The Role

Bitly is looking for a Sr. Back End Engineer to develop, improve and expand the services that power all of our products. You will be focused primarily on adding to and improving our feature set for customer retention, user management, and billing. You will also contribute to our ongoing efforts around codebase modernization. This position has high visibility and impact across the organization.

You will work closely with the engineering and product teams aligned within Growth. Your team will most likely be named after an animal. Our teams work primarily in React, TypeScript, and Go. You will report to and collaborate with the Director of Engineering, Growth.

What You’ll Do

  • Provide mentorship and support to Junior and Mid-level Engineers on your team to help them grow in technical competence, ensure code quality for owned services, and remove blockers for the team.
  • Create, manage, and improve back end services that accurately and efficiently provide clients with the data they need with a variety of tools and languages including, Go, NSQ, MySQL, Memcached and more.
  • Draw from previous engineering at-scale experience to influence and steer improvements within our distributed engineering organization.
  • Continuously collaborate with a diverse organization of value-driven individuals to understand the goals, needs, and priorities of our users.
  • Turn your understanding of our systems into thoughtful, well-tested and scalable solutions easily managed by your fellow engineers.

Who You Are

  • You have extensive engineering experience with the ability to design robust and scalable services.
  • You have expertise in one back end language with experience in others.
  • You have experience mentoring other engineers and a desire to continue doing so.
  • You have a solid background in writing understandable, testable, and efficient code in a language such as Golang, Python, Java, C# or Node.js.
  • You are familiar with relevant tools and technologies and have the drive to stay up-to-date with ongoing changes and advancements.
  • You clearly communicate technical concepts and ideas to other engineers and other parts of the organization.
  • You care about the quality of the code you write and strive to leave things better than you found them.
  • You take the initiative in addressing issues or seeking support from fellow team members.
  • You have experience with and are a proponent of automated testing.
  • You have experience using a flavor of version control we use git and Github to collaborate and manage pull requests.

Bonus Points

  • Extensive experience with Golang.
  • Experience writing and maintaining APIs.
  • Experience with API migrations.
  • Experience with mobile SDKs
  • Experience with Test Driven Development
  • Passion for Scrum and an interest in helping the team develop agreements and processes around that methodology.

US Employee Benefits

  • Competitive Salary + Stock Options
  • Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly)
  • 401k with up to 4% employer match
  • One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
  • Wellness reimbursement program
  • Partial cell phone service reimbursement
  • Voluntary LegalShield for legal services and IDShield for identity theft protection
  • Unlimited vacation, personal time, and flexible work from home policies
  • Full support for remote work during COVID-19, including a $500 home office and separate WiFi stipend
  • Generous parental leave policies; maternity and parental leave for growing families
  • Budget for professional development opportunities, including courses and conference attendance
  • Snacks, drinks, and weekly catered lunches (when our offices reopen)
  • Company sponsored volunteering opportunities (when it is safe to do so)

Closing

US applicants must be currently authorized to work in the United States on a full-time basis.

*** Must live in or be willing to relocate to one of the following states to be eligible for hire: New York, California, New Jersey, Connecticut, Arizona, Louisiana, Massachusetts, Michigan, Texas, Washington, Colorado, Vermont, North Carolina, Illinois, Virginia***

#LI-AH1

The annual cash compensation range for this position is below. Final compensation will be determined based on experience and skills and may vary from the range listed.

Pay Range

$160,000$175,000 USD

Our Values

  • Be a Catalyst. As an innovative technology company, we build our products to be a catalyst for connection and encourage our team to be catalysts for meaningful impact both at work and in the world
  • Take Ownership. In our highly collaborative culture, Individual accountability is critical. We depend on each other to solve our customers’ most challenging problems and celebrate the wins together
  • Champion Diversity, Equity & Inclusion. Our product connects people of all backgrounds and abilities. And our company is built on the belief that our differences make us better and that everyone deserves the opportunity in which to thrive
  • Show Integrity. We don’t cut corners. We don’t look for the easy way out. We approach every day with a shared mindset – let’s do the right thing, even if it’s the harder thing
  • Have Fun. Whether your time is here is as short as a Bitly link or as long as the links your grandma sends you, we want your experience at Bitly to be fun and memorable. We hope the connections you make here last a lifetime

APPLY HERE