by Ronald Barron | Oct 27, 2023 | Uncategorized
Job Description
Title: Engineering Manager, Managed Services
Location: Home based – Worldwide
This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
Engineering Manager
The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you’ll be working with the latest technology in a fast-paced engineering environment. As a BootStack Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.
As an Engineering Manager you will:
- Manage a growing engineering team to optimise the quality and velocity of both development and operations
- Identify and measure team health indicators
- Implement disciplined engineering and operations processes
- Represent the BootStack team with respect to stakeholders, customers, and external teams
- Ensure proper team focus on priorities, milestones, and deliverables
- Work to meet service level agreements with customer deployments around the globe
- Deliver quality managed services in a consistent, timely manner
The successful Engineering Manager candidate will have:
- Bachelors (or equivalent) education in a technology field
- Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
- Proven experience with OpenStack
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Experience with Linux system administration, Ubuntu/Debian a plus
- Strong communication and cooperation skills
- Experience with agile software development methodologies
- Experience working in and managing distributed teams
- Technical aptitude for understanding complex distributed systems
- Experience with cloud topologies and technologies
- Travel to team and company events and customer meetings, roughly 20% or less
APPLY HERE
by Ronald Barron | Oct 27, 2023 | Uncategorized
Job Description
Title: Senior Service Designer
Location: Remote, Contiguous US
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 11,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022.
Senior Service Designer
Alma is seeking a mission-driven Senior Service Designer to join our team. You will be focused on designing services and workflows that support mental health providers in growing a thriving private practice and people seeking high-quality, affordable care. The ideal candidate is someone who believes that great design requires collaboration, curiosity, and comfort with complexity, and is excited to evangelize a new Service Design practice at Alma.
What you’ll do:
- Use human-centered and participatory design methods to build a strong understanding of current-state processes and articulate a future vision for our services.
- Build service design and design thinking artifacts (eg., service blueprints, user journeys, flows, and process maps) to achieve buy-in on the problem and solution
- Collaborate with partners in Operations, Product, Marketing, Sales, and Legal to drive progress on key company-level initiatives and improvements to our policies and services
- Understand and advocate for user needs by leading foundational research studies (interviews, surveys, ethnographic research) and testing service concepts
- Facilitate workshops and co-design sessions
- Gather and incorporate feedback from teammates and stakeholders
- Help establish Service Design as a function within our Product Design team by establishing processes, defining an engagement model, and educating stakeholders
Who you are:
- You have 5+ years of experience in service design, design strategy, human-centered design, ideally in a complex industry (eg., healthcare, government, finance, education) or a two-sided marketplace
- You have a portfolio with case studies that demonstrate a deep understanding of user needs and your creative problem-solving skills
- You are a curious, ambitious, empathetic, and strategic designer. You’re a total pro in Human-centered and Service Design methodologies and deliverables.
- You use digital design tools (Figma, Sketch, Framer, React) to articulate your ideas and produce artifacts (eg., Service Blueprints, flows)
- You have demonstrated experience in user research, including planning studies, moderating sessions, and synthesizing insights into actionable recommendations
- You are highly autonomous in your work. You’re comfortable working in a fast-paced startup environment, making decisions without all of the answers in front of you, and evangelizing the practice of Service Design to those unfamiliar with it.
- You believe that well-designed products and services are accessible and usable for all. Your work reflects that philosophy.
- You are passionate about Alma’s mission and the future of mental health care
APPLY HERE
by Ronald Barron | Oct 27, 2023 | Uncategorized
Job Description
Title: Senior Product Manager (Ecosystem)
Location: United States, Remote
ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera (formerly WELL Health) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.
Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.
SUMMARY
Artera’s Product organization is seeking a talented Senior Product Manager to focus on our Ecosystem products. This is an individual contributor role who will report into one of our Directors of Product Management. We are looking for an experienced Product Manager who has owned the full product lifecycle for a software product. We are looking for someone with strong technical skills as this role will focus on owning products related to: third party integration development, partner pipeline management, API infrastructure & development, developer portal and EMR integration & configuration. This is a dynamic role with a lot of opportunities to learn and grow.
RESPONSIBILITIES
- Work collaboratively with your triad team (Engineering, Product, and Design team members) to drive the quarterly plan forward
- Develop and implement the go-to-market plan for existing and new Ecosystem products, working with all stakeholders to execute and measure results
- Stakeholder Management: Effectively manage key stakeholders, influencing internal decisions, and aligning product strategies with organizational goals
- Market Research and Customer Discovery: Conduct in-depth market research, customer discovery, and competitive analysis to inform product decisions and strategy
- Customer Research: Work directly with customers to develop a deep understanding of their needs and workflows, and create innovative solutions that improve the user experience for patients and staff
- Customer Adoption: Develop and implement strategies to drive customer adoption, ensuring our products meet the needs of our diverse customer base
- Customer Outcomes: Track and manage customer outcomes, ensuring our product aligns with customer needs and expectations
- Systems Thinking: Demonstrate a holistic understanding of the product ecosystem, considering the interconnections and dependencies between various components and stakeholders
REQUIREMENTS
- Deep experience being a Product Manager at a SaaS company
- Experience with Ecosystems OR experience building external facing APIs
- Demonstrated successes bringing products to market
- Strong communication and collaboration skills; able to work well with all teams and levels of an organization
- Strong organizational and prioritization skills
- Highly analytical and takes a proactive approach to problem solving
APPLY HERE
by Ronald Barron | Oct 27, 2023 | Uncategorized
Job Description
Title: Customer Success Manager
Location: Remote – USA
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspas, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. As a Success Manager, you will partner closely with the most sophisticated and successful self-care businesses in the nation to ensure they are realizing the incredible value of our platform. You will actively manage a portfolio of customers, share insights to shape the future of our overall customer experience and play a vital role in Boulevard’s long-term growth and success.
What you’ll do here:
- Guide and support customers through proficiency and adoption of each product purchased
- Monitor customer health and critical metrics and take corrective action when necessary
- Ensure customers are receiving the most value from their partnership with Boulevard through business reviews and account planning
- Build and maintain healthy relationships, creating a high-caliber experience to ensure customer satisfaction and to minimize risk of churn
- Advocate for customers and surface their feedback to continuously improve Boulevard’s offering
- Identify opportunities for selling additional products and services to help our customers accomplish their business needs
- Be a mentor and resource to new hires and other members of the Customer Experience Team
What you’ll need to thrive:
- Experience – 3+ years of managing multiple accounts with a track record of success. Prior experience as a Salon Manager, Spa Director, or similar role is a plus.
- Technical aptitude – You’ll learn Boulevard’s technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.
- Business Acumen – Understanding what it takes to run a small business is critical to support and advise our customers. Prior experience as Salon Manager, Spa Director, or similar role is a plus.
- Effective EQ – Team player with a multi-faceted communication style and sophisticated interpersonal skills. You’ll need to deliver direct messages with empathy and an eye on the long-term relationship.
- Artful balancing– Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail and providing exceptional customer service.
- Get-it-done energy – Success managers are self-starters who embrace change and challenge in our entrepreneurial, fast-paced environment.
- Joy for data – Comfortable analyzing customer metrics and providing data-driven recommendations.
APPLY HERE
by Ronald Barron | Oct 27, 2023 | Uncategorized
Job Description
SEO Contractor
Location: United States
SEO Contractor will be responsible for supporting SEO Strategists with all aspects of client work including but not limited to: attending client calls to note important action items and completing baseline SEO work such as keyword research/mapping, meta-data optimizations, etc. Digital Reach is a completely remote company, so you will get to work from home and have semi-flexible hours.
What a Great Applicant Looks Like to DRA:
- Baseline SEO knowledge and experience, including previous practice with SEO tools like SEMrush, Search Console, Google Analytics, AHrefs, and SEranking.
- Organized and self-motivated
- Comfortable running multiple technology platforms at once for the purpose of day-to-day tracking and task management.
- Familiar with sorting and reporting on SEO client data.
- Comfortable on the phone and confident in their ability to send professional/thorough emails – Our company requires a lot of communication both internal (with your co-workers) and external (with our clients).
- Well-versed in core MS Office and Google G Suite.
- High level of accuracy and attention to detail (Develop Project Timelines, SEO Best Practices, Recommendations for Clients, etc.).
APPLY HERE
by Ronald Barron | Oct 27, 2023 | Uncategorized
Job Description
Managing Editor, Global Video (Remote)
United States /
Creative Development /
Full-time
/ Remote
About Us
The Athletic is a digital sports media company that brings true sports fans closer to the athletes, teams and leagues that captivate their attention. We serve a multi-faceted audience that craves a richer connection and understanding with immersive storytelling and a like-minded community of fans. Founded in 2016 and with major operational hubs in San Francisco, Los Angeles, London and Melbourne, we empower a truly global team of more than 600 creators and cover more than 250 professional sports and collegiate teams across the United States, Canada and the UK. Our newsroom has produced thousands of in-depth reports along with more than 120 podcasts and other forms of premium content. Put simply, The Athletic is at the center of a sports fan’s universe.
About the Role
The Athletic is looking to become a global leader in sports video, and we are looking for an industry leader, creative and audience visionary to develop our video capabilities and shows across platforms. The Managing Editor, Global Video will have creative accountability for all The Athletic video, in addition to leading the North American and International video teams. This leader will be tasked with developing high quality video that fits The Athletic’s journalistic sensibility, that can also reach large and engaged audiences across social, YouTube and on-platform. Central to this creative success will be the leadership of our video teams globally, pushing their creative capabilities and creating a culture in which their teams can thrive.
Responsibilities
- Manage the production and growth teams with regular check ins and manage the staff of the entire video department.
- Partner with leadership to set ambitious goals and manage the team effectively toward those goals, with wide latitude in how goals are accomplished.
- Understand where tradeoffs need to happen across shows and be proactive with solutions.
- Curate formats, shows, and hosts that will offer viewers a distinctive, high quality and entertaining experience and help drive commercial revenue.
- Build shows with a diverse set of hosts and guests.
- Think about properties as franchises, and come up with new ways to build audience/promote network growth.
- Partner with vertical leads across the newsroom to align with and complement our editorial strategy.
- Work with the Managing Editor of audio to develop an audio strategy around our video properties that serves as both a complement and a new platform to build original Athletic content.
- Work closely with the commercial team to monetize content and create strong, long lasting brand partnerships.
- Serve as the connective tissue between video production and the heads of all other departments within the company to ensure that the video team’s output is appropriately supported, promoted, and monetized.
- Develop meaningful relationships with leaders throughout HQ.
- Provide input into the organization of the production team to ensure the team is set up to achieve its ambitious growth targets while staying within budget.
Requirements
- 10+ years of experience producing video for online platforms, including live-action shoots.
- A track record when it comes to launching and sustaining successful video series.
- Expert knowledge of a wide range of video formats and distribution channels. Has a finger on the pulse of industry trends and can see ahead 12-18 months.
- Deep and intimate understanding of how online video algorithms work, with an exceptional ability to crack these algorithms and make videos go viral across YouTube, TikTok and social.
- Extensive programming experience and demonstrable knowledge of video platforms best practice, such as optimizing video titles, descriptions, hashtags and thumbnails.
- A master of video analytics, with an ability to explain why a video did or didn’t perform well.
- Has a deep understanding of sports with a fluency in how topics are covered and discussed by fans. Has an eye for high quality creative output that resonates with listeners.
- Experience working on commercial projects, e.g. branded content
- Is an excellent leader who enjoys facilitating the personal development of colleagues.
- Self-starter with great time management skills.
- Strong attention to detail and highly organized.
- Ability to execute in the short term while planning long term.
- Ability to make difficult decisions for the good of the business.
- Excellent written and verbal communication skills.
- This is a remote-based position in the United States, United Kingdom or Canada that may require some travel.
APPLY HERE
