Job Description

Title: Senior Product Manager (Ecosystem)

Location: United States, Remote


Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.


Artera’s Product organization is seeking a talented Senior Product Manager to focus on our Ecosystem products. This is an individual contributor role who will report into one of our Directors of Product Management. We are looking for an experienced Product Manager who has owned the full product lifecycle for a software product. We are looking for someone with strong technical skills as this role will focus on owning products related to: third party integration development, partner pipeline management, API infrastructure & development, developer portal and EMR integration & configuration. This is a dynamic role with a lot of opportunities to learn and grow.


  • Work collaboratively with your triad team (Engineering, Product, and Design team members) to drive the quarterly plan forward
  • Develop and implement the go-to-market plan for existing and new Ecosystem products, working with all stakeholders to execute and measure results
  • Stakeholder Management: Effectively manage key stakeholders, influencing internal decisions, and aligning product strategies with organizational goals
  • Market Research and Customer Discovery: Conduct in-depth market research, customer discovery, and competitive analysis to inform product decisions and strategy
  • Customer Research: Work directly with customers to develop a deep understanding of their needs and workflows, and create innovative solutions that improve the user experience for patients and staff
  • Customer Adoption: Develop and implement strategies to drive customer adoption, ensuring our products meet the needs of our diverse customer base
  • Customer Outcomes: Track and manage customer outcomes, ensuring our product aligns with customer needs and expectations
  • Systems Thinking: Demonstrate a holistic understanding of the product ecosystem, considering the interconnections and dependencies between various components and stakeholders


  • Deep experience being a Product Manager at a SaaS company
  • Experience with Ecosystems OR experience building external facing APIs
  • Demonstrated successes bringing products to market
  • Strong communication and collaboration skills; able to work well with all teams and levels of an organization
  • Strong organizational and prioritization skills
  • Highly analytical and takes a proactive approach to problem solving