by twochickswithasidehustle | Mar 28, 2023 | Uncategorized
It’s time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, send us your resume!
Porkbun is a fully-remote domain name registrar. We’re looking to add a U.S.-based, full-time Technical Support Representative to cover weekends and three weekdays per week.
From .com to .pizza to .plumbing, Porkbun sells more than 500 extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate.
We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer problem.
Typical issues:
“How do I connect my domain to Shopify?”
“How do I transfer my domain to Porkbun?”
“My website isn’t working.”
“How do I purchase WordPress hosting?”
“Why didn’t my payment go through?”
“Why is your company named Porkbun?”
Don’t know much about domains? We’ll train you! If you’ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.
Important skills:
You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
You love the feeling of making a customer happy
You’re a really good problem solver
You have at least one year of tech support experience either at an internal help desk or customer-facing position
You have a steady Internet connection and a quiet room to work out of
You work efficiently in a remote work environment
You are perfectly fine with horrible hilarious puns
If the above describes you, or you can make a strong case for why we should hire you anyway, please send a resume and cover letter to careers@porkbun.com with the subject line “Technical Support Representative.”
The hours are 9 a.m. – 5:30 p.m. Pacific Time. Saturday and Sunday (firm) plus three weekdays.
Starting pay: $37,500 / year + benefits
This position offers full medical, dental, and vision benefits (single), starting after 90 days, remote work, and a Simple IRA plan with company contribution after the first year.
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
Description
As a Support Manager at Awesome Motive, you’ll guide a support team to provide world-class pre-sales and technical support.
Our plugins are used on over 21 million sites, with individual products averaging over a million installs. So your work will have a big impact!
We’re looking for an experienced technical support manager who’s already built out and fostered a team of high-performers. You’ll handle hiring, set and communicate priorities in the team, and make sure we’re helping our team members to provide the best possible support to our customers. Your team will handle all direct communication with customers, including pre-sales, technical support, customer doc writing, and account/billing support.
To succeed in this role, you need to be passionate about – and have first-hand experience with – developing a highly effective support team.
💡 Interested in applying?
🔍 Please read/follow the next steps outlined in “How to Apply” at the bottom of this listing.
Attention to detail is one of our ! This is your chance to stand out 🙂
To love this role, here’s the type of person you are:
You’re an excellent communicator, fluent in both verbal and written English, who makes sure nothing slips through the cracks. We believe communication is critical and there is no such thing as over-communicating.
You love mentoring others and helping them “level up” just as much as working on a project yourself.
You love to “nerd out” on support and bring out that enthusiasm in your team.
You’re a quick learner, including technical concepts.
You are comfortable giving critical feedback to peers (in a respectful and productive manner) and also truly appreciate receiving feedback yourself.
You enjoy working remotely and managing a fully remote team.
You’re a self-starter who loves taking initiative.
You take pride in the quality and craftsmanship of your work rather than just doing it to get it done – with attention to detail.
You’re happy to do tasks of all sizes, whether that means delegating work for a big project or hopping into the support queue to help with a tricky conversation.
Common responsibilities include (but are not limited to):
Supervising and mentoring a team of supporters
Hiring and managing support team growth
Communicating with the team and supporting your peers using chat, audio, and video
Developing targets and processes for the support team
Identifying and analyzing support-related metrics
Requirements
Experience with:
Managing a technical support team
Working remotely
Building systems and processes in support
Analyzing support metrics
Hiring & onboarding new team members
Working in a technical environment (such as online software, web host, or WordPress-related company)
Strong written & oral communication skills
Personal computer with reliable internet access
Availability to participate in audio/video meetings at any time needed during work hours
Previous remote work experience
Bonus points if you also have:
Technical support experience within WordPress
Benefits
Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.
Competitive Salary.
Health, Dental, and Vision Insurance benefits for full-time U.S. employees.
Health Insurance benefits for all employees in India, Pakistan, Brazil, and Ukraine.
Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore, and more.
Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for a vacation, stay healthy, and spend time with friends and family.
Holidays (based on your location)
Paid maternity and paternity leave.
We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
Additional Perks such as AM Welcome Box for new team members, Yearly Anniversary Gifts, and Technology Stipend each work anniversary – including a new laptop to celebrate 5 year anniversary with the company.
We give you the opportunity to solve challenging and meaningful problems that make a difference.
Ability to work with some of the best people in the business through frequent, if not daily, interactions.
And in case you were wondering: no politics, no b.s., and no jerks.
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
About Census 🔁
Census is how data teams at companies like Canva, Figma, Rippling, Carta, and Notion build better business operations.
With Census, data teams can turn their data warehouse into a platform that powers the apps that marketing & sales teams use daily. With live data, these teams can build better campaigns, understand what users are doing, and ultimately be more successful.
Backed by a16z and Sequoia, we’re a hybrid team headquartered in San Francisco that loves taking annoying problems most people avoid and building elegant solutions for them. We believe that data should be used for more than just making charts. This is why we invented integrations that work directly from cloud data warehouses.
Your Mission 🚀
We’re looking to grow our team and hire a Customer Data Architect. Everyone at Census cares about making our customers’ job easier, faster, and more rewarding. But that’s literally your full time job. You are part of our customers’ support crew. You have their back, and make sure they’ve got the tools and knowledge they need to get their work done.
To help our customers, we need to understand everything about our customers. You’ll be in charge of building a real relationship with each customer. Their KPIs are your KPIs so you’ll need to understand their business even better than they do and then helping them build solutions using Census, dbt, data warehouses, and the rest of the modern data stack. You’ll be on the bleeding edge of analytics engineering, helping everyone else make sure they’re building the right thing.
This is the chance for you to define the role as we build the team from the ground up. Both working directly with our customers day to day and helping us design what the function looks like as we grow.
Your responsibilities 🗓
Building relationships with prospective customers, understanding what they’re trying to accomplish.
Helping new customers get started with Census and get the most out of it over time.
Working with high priority customers to recommend best practices and architect their Census data flows.
Writing SQL as examples or to directly provide solutions to customers.
Meet with new and existing customers where they are: over email, Slack, and Zoom. Or in the wider data community (hi dbt slack friends!)
Converting interesting ideas, patterns, and lessons into written and video content to help the entire community.
Partnering with the engineering team to debug issues and represent customers best interests in product planning.
Our ideal candidate 🏅
Data Analysis background – Direct experience writing advanced SQL to analyze arbitrary data sets (you know the stuff: aggregates, CTEs, window functions, etc). Bonus points for experience using any of the tools in the modern data stack.
Technical problem solving – Love to nerd out on technical problems, creative out of the box thinking about solutions.
Curiosity – Interest in learning and exploring, experimenting, and teaching others.
Emotional Intelligence (EQ) – Genuine desire to see other people succeed and help them get there.
Self-motivation – Desire to work in a startup environment without the structure of big companies.
Our benefits 🏆
Competitive salary and equity
Health, dental, and vision insurance (full platinum coverage for dependents)
401k with 4% match
Flexible time off (20+ days/year recommended)
Parental leave
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
About this role
The Website Support Specialist is a remote position whose primary responsibility is responding to website, social or advertising inquiries via Hubspot tickets, making outbound phone calls as necessary. Interpersonal skills, positivity, and marketing/website knowledge are critical to effectively addressing Pet Clinic/Hospital concerns. This role calls for someone who thrives in a fast-paced environment, autonomously troubleshoots problems, demonstrates initiative, and can multi-task at a high level.
Apply if you are excited to:
Handle full ticket lifecycle: actively listen to customers, investigate and resolve tickets, communicate the action items, progress, and resolution in simple terms, ultimately ensuring full understanding and customer satisfaction
As a trusted advisor, assist customers using programs like WordPress, Canva, Photoshop, and more, eagerly building knowledge and confidence to achieve quality standards
Utilize a support ticketing system (HubSpot) to accurately intake, update, and effectively manage a queue of inquiries
Become a subject matter expert on WhiskerCloud websites and use that knowledge to drive a best-in-class customer experience during every interaction
About You
1+ year of professional web design (WordPress) experience in a technical support or client services role
Strong customer-facing communication and interpersonal skills with genuine care and empathy displayed through all interactions
Exceptional organization, prioritization, and time management skills with a high level of comfort at the prospect of multitasking phone calls, live chats, and support tickets
Proven problem solver with creative/innovative ideas, and an ability to communicate complex issues in a clear and educational manner
Natural people person who is passionate about building relationships with different personalities and energized by turning neutral and unhappy customers into happy ones!
Experience with Hubspot, Canva, Google Suite, Google My Business, and Slack are preferred
This is a full-time, non-exempt, remote position where reliable internet and a workspace with limited background distractions is required. Employees can expect an hourly wage of $20-22/hr based on experience.
Benefits & Perks:
WhiskerCloud is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members’ participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
3 weeks of accrued paid time off
13 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development
APPLY HERE
by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
View All 114 Locations
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R0019732
inHANCE is seeking a qualified individual with a strong technical background to join their customer support team. As a Support Specialist/Analyst you will be responsible for providing technical support via the phone and Webex for our customer CIS software.
This remote role welcomes candidates anywhere in the US and Canada.
What your impact will be:
Respond to support requests regarding software, hardware, or network operation to resolve issues when possible, or escalate tickets
Troubleshoot and resolve product issues reported by clients within the timeframe outlined in service agreements
Interact with clients to provide and process information in response to inquiries, concerns, and requests with products and services.
Log and document all support requests in the CRM
Work closely with Research and development to communicate and facilitate resolution of custom work requests, manage bug fixes and software enhancements
Rollout software upgrades quarterly
Creating Knowledge Base Articles, improve processes when needed and adhere to CS guidelines
What we are looking for:
1-2 years customer service experience in a technical environment desired
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results oriented mindset
Ability to multi-task effectively and to consistently meet assigned deadlines
Self-starter with ability to work well independently and in groups
Ability to speak comfortably in front of a group of customers
What we offer:
A competitive compensation package
A casual remote work environment
Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
Paid Vacation
APPLY HERE
