by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
Your Responsibilities
Provide front line, first level, technical assistance for consumers
Supporting Client specific high speed internet services delivering an exceptional customer experience
Resolve technical problems, within a fast paced, customer facing environment
Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
Demonstrate advanced product knowledge and he ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble ticket system for user issues, Data Network, OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude.
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies.
Qualifications
What We’re Looking for
Over 18 years of age
What We Prefer
6 months Call Center experience
6-12 months customer technical support experience
Comfort with desktop computer system
Proven oral & written communication skills
Familiarity with personal computers, operating systems, software, and computer terminology required
Technical/Community College Education is a plus (not required)
Must have strong understanding of Communication (Data) networking components, PC Hardware/Software and Operating Systems.
Knowledge of Microsoft Office products – Excel, Access and Word.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
About Supermove
At Supermove, our mission is to make moving faster, cheaper, and delightful for everyone.
Supermove gives movers and their customers easy, digital tools to manage their moves. We built our products through conversations with and feedback from movers who were frustrated with inefficient pen and paper systems. Now, we offer a software platform designed make everything from lead capture to reporting simple, streamlined, and fully digital.
Hundreds of business owners trust Supermove to digitize their moving business, and help them save time, money, and scale their business.
Working with Supermove
We are a customer-driven team that tackles problems with empathy and logical reasoning. We aim to truly solve problems for our customers and accomplish this through a thorough process of problem discovery, user research, user testing, and iteration.
Your Role & Mission
As a Customer Support Specialist, you will be a subject matter expert of all things Supermove. You will work with our customers to provide customer support through personalized emails, both inbound & outbound phone calls, and remote trainings to provide them a delightful experience.
Quick facts:
We have closed our series A round raising $18M led by a16z – read more about it here.
We have doubled our team size from 20+ to 40+ in a quarter comprising of Pinterest, Asana, Facebook, and Uber alums.
We handle millions of dollars of moves each month and we’re on track to 10x in a single year.
We have several customers paying us more than $x00k ARR.
Role & Responsibilities
Provide exceptional & empathetic support to our customers through email, live-chat, and phone
Leverage resources to navigate, troubleshoot, escalate, and solve customer concerns and system issues, while actively maintaining timeline expectations
Skillfully balance time between competing priorities — assisting customers, troubleshooting issues, & working on projects
Work cross-functionally and communicate clearly to help drive product and process improvements across teams, knowledge-base resources, and more
Think outside of the box to develop creative support solutions that best serve our customers and their needs
Ability to travel 5-10% of the time
Competencies
Incredibly curious and empathetic.
You seek to understand the full picture from the customer’s point of view. You’re also willing to challenge this understanding every day.
Adaptable and relentless.
You understand that change is the only constant in a startup, and you embrace it.
You are willing to run through walls to realize our vision.
Articulate and well-accustomed to a client-facing role
Skills & Experience
1-2 years of experience in Customer Tech Support related role
Phone & written communication experience is a must
Expected Outcomes
First 30 days:
Shadow & Train – Goal is to get up to speed quickly
Respond to minimum of 5 customers via written comms w/ assistance
Compose a minimum of 1 Help Center article
First 60 days:
Accelerate – Become a fully ramped Support team member
Review first QA Scorecards and begin tracking KPIs
Begin contributing to CS Weekly and various team meetings
Assign yourself as contributor to at least 1 org level project (CX Processes) work-stream
Compose a min of 10 Help Center articles
First 90 days:
Excel – Contribute to key projects and impact customers
After 90 days & KPIs
Act as primary point of contact between Supermove and its customers throughout post-implementation phase
Achieve a CSAT Score of 95%
Average resolution time of 24 hours
Achieve a QA Score of 90%
Time to First Response of 60 Minutes
Minimum number of tickets opened of at least 5 per hour
Why this role
Large amount of ownership within the first 3 months of joining.
You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world.
You will directly influence the company’s continued success.
Why Supermove
We create an organizational culture where we are transparent, people feel comfortable being themselves, ensuring everyone is heard and listened to. As an Equal Opportunity Employer, we mitigate bias across our hiring process: consistent hiring practices and working towards fair treatment, access, and opportunities for all individuals. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
You will rewrite an entire industry.
You will introduce innovative technology to redesign the moving industry’s daily workflows from the ground up. By coming up with new strategies to grow our customer base, you will provide these businesses time, revenue, and speed – radically uplifting the entire moving experience.
You will likely determine the fate of our company
As one of Supermove’s first members of the design team, you will scale our product to thousands of companies. You have a big upside if we execute well, and we can’t do this without you.
You will work with a smart and action-oriented team
At Supermove, we are trying to do what’s nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.
Additional Perks & Benefits:
Market comp, medical, vision, dental.
Remote first
Provide direct input to overall company strategy.
Timeline:
We move at super speed! If we find the right person, we expect to be able to wrap up the process in 1-2 weeks.
Pay Range:
OTE from 65,000 USD – 80,000 USD / Year
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
Overview
Job Summary:
Shift: Monday – Friday from 5:30pm to 9:30pm
The IT Computer Operator I – Part Time 20 hours is responsible for daily file transfers through the Front End to include Patient Logs, Patient Demographics, and Patient Charts. Operator will also be responsible for executing the daily print functions.
Responsibilities
Essential Functions and Tasks:
Uses automated program to download reports from hospital systems and transfers to appropriate work folders
Works with internal IT team to resolve internal system issues and programming issues
Performs special projects and other duties as assigned
Qualifications
Education and Experience Qualifications:
High School Diploma or GED required
At least one (1) year of experience with Windows and MS based applications
Knowledge, Skills, and Abilities (KSA’s):
Working knowledge of HIPPA compliance
Basic knowledge of computer systems
Strong oral, written, and interpersonal communication skills
Strong organizational skills
Strong time management skills
Ability to meet monthly changing deadlines
Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
JOB DESCRIPTION
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at our best.
So what do you say? Ready to take the next step?
RESPONSIBILITIES
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
QUALIFICATIONS
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You’ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let’s make lives better. Let’s defy the status quo. And let’s go beyond thinking outside the box – and decide to obliterate the box instead.
You ready? Let’s do this.
ABOUT ALORICA
Equal opportunity employer – Veterans/Disabled
APPLY HERE
by twochickswithasidehustle | Dec 1, 2022 | Uncategorized
Description
At MercuryGate, every solution we create is designed to be Smarter, Stronger, Faster, Better than any other technology in the marketplace. These same attributes apply to our dedicated team members, whose expertise and dedication have made MercuryGate an industry leader. In July 2019, MercuryGate acquired TranSolutions, Inc. (TSI), a leading provider of claims management software. This allows our customers to embed, integrate and automate tens of thousands of carrier freight claims every year with the click of a button
The Part-Time Customer Operations Specialist is part of a customer success expert team and will support our TSI product suite (MyEZClaim & CarrierClaim). This role handles direct customer inquiries via our case system. In this role, you will be a valued player and trusted advisor to the customer and the rest of the Customer Success organization.
This is a remote position. This opportunity can be based anywhere within the United States. We anticipate 20-25 hours per week and your schedule can be flexible. There is an opportunity for this to turn into a full-time position as of January 2024.
Job Responsibilities:
Perform customer communication via Salesforce, email, phone, or video conference to determine customer needs or to resolve technical issues for customers
Provide support for the TSI suite of products (MyEZClaim & CarrierClaim)
Triage advanced and multi-functional customer support cases to backend teams
Develop effective solutions
Utilize product documentation to educate customers and suggests edits to Education team
Update and monitor customer tickets using Salesforce and Jira
May assist with functional and regression testing prior to multi-annual major releases
Maintain accurate time entry records for billable tasks
Requirements & Qualifications:
Prior technical product support experience (software)
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Ability to communicate ideas in both technical and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and creative problem-solving abilities
Proficient in Excel, and Office 365 (Outlook/OneDrive)
Ability to multi-task and prioritize in a fast-paced, detail-oriented work environment
Ability to self-teach using documentation to supplement internal training
Compensation for this position includes a wage of $25 – $35 per hour, commensurate with experience.
APPLY HERE
