by twochickswithasidehustle | Mar 7, 2023 | Uncategorized
Description
Position at Imagine Learning
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact.
A Technical Services Engineer is primarily responsible for the implementation of integrations between 3rd party products and Imagine Learning platforms. As part of the implementation process you will utilize your understanding of Learning Management Systems, Excel, Clever, ClassLink, Student Information Systems, and others. This knowledge allows you to implement a variety of integrations including Single Sign On and Automated User Account Imports. You also help maintain and improve existing integrations. You may also be called up to provide technical guidance and help with troubleshooting challenging problems.
Position Type: This is a regular, full-time position.
Compensation: Base pay is anticipated to be between $47,600.00 and $48,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote.
Envision Your Experience.
In this role you’ll have the opportunity to:
Speak with district technical personnel and third-party vendors to design and implement integrations and provide technical recommendations to both prevent and eliminate problems.
Help implement integrations to third party products and help maintain and improve existing integrations.
Diagnose, troubleshoot, and resolve technical problems. This may involve utilizing a variety of skillsets to resolve technical issues with SFTP, Single Sign On, and user data cleanup.
Strategize with sales, professional development, and other technical team members to assess the best way to meet or exceed customer requirements and ensure satisfaction. This may include troubleshooting, technical guidance, and customer relationship building.
Help develop training materials and instructional documentation for Technical Services and other teams as needed. This may include customer facing instructional materials.
Provide pre-sales support including participating in pre-sales technical calls with customers.
Meetings as required.
Other duties as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
High school diploma or GED required, some college preferred and a minimum of 4 years of technical systems experience; or an acceptable combination of education and experience.
Excellent verbal and written communications skills.
Able to function as a mentor for others, with a history of exceeding expectations and going above and beyond.
Self-starter with strong organization and time management skills.
Proven track record in conflict and problem resolution.
Able to work independently and as part of a team, with strict attention to detail and an ability to multi-task in a fast-paced environment.
Understanding of complex data and the ability to translate issues into non-technical terms.
Ability to ensure data integrity.
Computer proficient with a strong working knowledge of Microsoft Word, Excel, and Outlook; working knowledge of CRM software (NetSuite) and Ticketing software (Zendesk) and Communication via Slack.
Ignite Your Career.
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO)
Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement
APPLY HERE
by twochickswithasidehustle | Feb 20, 2023 | Uncategorized
Work from Home Tennessee
Work from Home Michigan
Work from Home Louisiana
Work from Home Nebraska
Work from Home Alabama
View All 34 Locations
time type
Full time
posted on
Posted 12 Days Ago
job requisition id
R0009796
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients’ members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Job Requirements:
• Professionally handle a high volume of incoming calls
• Provide customers with excellent service and support using your training and technical skills.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
Qualifications:
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed
Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.
Monitor
(2) 21” monitor(s). You will supply 1 and Everise will supply 1.
Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
Headset
You must supply your own headset. Specific models will be shared during the interview process.
To be supplied by Everise (some programs offer bring your own devices):
Keyboard
Mouse
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
If you’re looking to break into the tech industry and start a work-from-home career, one great option to consider is entry-level technical support. Here are some important things to keep in mind when seeking such a role:
- Required skills: Employers often look for basic technical skills like proficiency with operating systems (Windows, macOS), basic computer hardware knowledge, and experience with troubleshooting software issues. Additionally, strong communication skills and the ability to work with customers over the phone or online are critical.
- Job duties: In these roles, you’ll be helping customers resolve technical issues over the phone, email, or chat. You’ll need to diagnose problems, provide solutions, and document the interactions in a database.
- Career progression: Many companies offer opportunities for growth within the tech support team, and you could eventually move up to higher-level support positions, or even into other departments within the company.
- Pay and benefits: Entry-level technical support positions typically pay $15-$25 per hour. Benefits may include health insurance, paid time off, and 401(k) plans.
In conclusion, entry-level technical support is a great way to break into the tech industry and start a work-from-home career. By demonstrating your technical skills, strong communication abilities.
- Event Specialist-Part Time
- Support Specialist, Operations
- Application Support Analyst
- Call Center Assistant
- Technical Support Representative
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.
We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!
Job Description:
Not all companies are made equal and at CoreLogic, this adage could not be truer. With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics, and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.
From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. CoreLogic connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data, and back those up with five-star service and support.
This position is full-time and remote. Benefits include health, dental, vision, life, disability, paid time off, paid maternity and paternity leave, 401K match, overtime eligibility, and a laid-back, fun work environment.
The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers. The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.
Duties Will Include:
Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
Actively work on open and solving interaction types within individual and team queues.
Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
Solve at least 80% of incoming interactions on the first try.
Achieve and maintain above a 90% customer satisfaction score.
Provide support for identified defects or database issues where solutions already identified.
Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
Demonstrate an understanding of help desk priorities and goals with an active participation.
Responsible for staying signed into the help desk phone system and actively working during designated shift.
Job Qualifications:
High school diploma or equivalent work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
Open to weekend and/or non-traditional shifts.
High energy, a self-starting team player.
High sense of urgency and follow-through.
A natural problem-solving personality, driven to solve puzzles.
Comfortable working in a fast-paced, unstructured environment, with strong ability to think on your feet and learn quickly.
Typing of at least 50 words per minute required.
Clear communicator with good spelling and grammar skills.
Knowledge of construction industry or accounting basics are a plus.
LI-Remote
Annual Pay Range:
26,100 – 37,440 USD
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
UK, France, Germany, Sweden, Netherlands, or Switzerland Based Remote
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world’s expertise.
We are looking for an Escalation Engineer who is passionate about solving highly technical, challenging, and time sensitive client needs and issues.
This role will report directly to an Escalation Engineer Manager currently located in the U.S.
Day in the Life
As an Escalation Engineer, you’ll be responsible for the maintenance, configuration, troubleshooting of all types of IAM applications that may use SAML, OAuth 2.0.
Work closely with the Client Experience and Solutions Engineering teams to understand client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture.
You will setup, maintain, and manage client and content provider SSO configurations, security certificates, encryption/signing configurations.
You will also assist the client experience and solution engineering teams in setting up FTP accounts, OAuth clients, content integrations and platform configurations.
Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform.
Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues.
Triage and resolve data issues and construct complex reports using SQL queries and stored procedures.
Develop scripts to automate troubleshooting using TSQL, PowerShell or other similar scripting languages.
Join calls with clients and providers to discuss technical solutions and troubleshoot problems with disparate systems using client issue reports, screen shots, log fragments, and screen sharing.
Who You Are
4+ years hands on experience with APIs, webhooks, CSV, JSON, and XML, SQL.
4+ years of experience in supporting client’s most challenging technical needs and issues.
4+ years ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging.
2+ years of in depth knowledge and hands on experience with SSO technologies such as SAML.
1+ years of familiarity with programming languages, C# and JavaScript or SQL preferred.
You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files.
Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand.
Highly personable and empathetic with excellent relationship management and customer service skills.
Solution driven with ability to understand the big picture.
You are enthusiastic about learning new things and taking on new challenges.
Highly organized, detail oriented, and able to work autonomously with minimal direction.
Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data.
Experienced working remotely.
APPLY HERE
