by Ronald Barron | Sep 25, 2023 | Uncategorized
Job Description
Tier 1 Customer Support Agent
(Remote- US Based)
JOB SUMMARY:
The Tier 1 Customer Support Agent is responsible for providing front-line support to customers via email, chat, and phone. Their primary focus is to address common customer issues and provide “how-to” support for product usage questions. They are responsible for resolving product or service problems by clarifying the customer’s questions and explaining the best solution to solve a problem while maintaining established Service Level Objectives. The Tier 1 agent is also responsible for identifying product problems and requests that require additional expertise or advanced troubleshooting and escalating those to the Tier 2 team after initial triage and collecting basic information.
A strong performer in this role will demonstrate a high sense of urgency in responding quickly and effectively to customer requests, the ability to promptly identify items that should be escalated, and a continuous desire to learn about Gingr and its customers.
RESPONSIBILITIES:
- Receive and respond to customer inquiries received via email, chat, and phone
- Classify inquiries based on severity and priority
- Investigate and/or resolve inquiries according to knowledge base articles and other reference materials
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 team
- Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
- Participate in providing support coverage on recognized holidays 2-3 times per year
- Assist with backup coverage for Tier 2 as needed, handling customer inquiries that are escalated by the Tier 1 Support team
- Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
- Ability to multi-task in a fast-paced and constantly evolving environment
- Self-motivated to gain basic proficiency with new technologies such as Zendesk, slack, teams, Hubspot
- Ability to work independently or work in small teams
- Strong analytical problem-solving abilities
REQUIREMENTS:
- High School Diploma or equivalent
- 1-2 years of experience in a customer service or helpdesk role
PREFERRED:
- Experience troubleshooting software issues
- Excellent verbal and written communication skills
- Experience working in the pet-care industry is a huge plus
APPLY HERE
by Ronald Barron | Sep 22, 2023 | Uncategorized
Job Description
SHOPIFY AND WORDPRESS DEVELOPER
Job Locations: US
ID: 2023-1229
Category: Marketing
Position Type: Regular Full-Time
Compensation: USD $110,000.00/Yr.
Overview
If you’re an experienced Developer, ready to use your skills at a company with a great culture, we have the job opening for you! Dr. Bronner’s is seeking a Shopify and WordPress Developor to help with the development, maintenance, and customization of Dr. Bronner’s Shopify (85%) and WordPress (15%) sites. We encourage you to apply for this position if you are a candidate with considerable expertise with Shopify Plus, mastery with liquid templating, eCommerce performance optimization, custom theme development, and API integration.
Dr. Bronner’s Company Culture
Cool, kind, and capable employees are core to Dr. Bronner’s company culture! Our people are our greatest strength—strong and healthy relationships drive our success. Our workforce is impassioned, collaborative, engaged, and shares a commitment to diversity, inclusivity, and equity. Respect for differences in perspective and experience enriches our community with a sense of belonging. We seek to model a better, more just and caring world in how we show up for work, and how we show up for each other!
Benefits at a Glance
- Company-paid Full Medical (PPO), Dental, Vision for Employees & Family
- Annual Bonus – up to 10% of salary
- Profit Sharing Program – up to10% of salary + bonus fully funded by Dr. Bronner’s into your retirement account
- Development & Training Program
- 13 Paid Holidays
- Child Care Assistance
- Tuition Reimbursement
- Free Daily Vegan Lunches (onsite employees)
- Green Team and Toastmasters
- Volunteer opportunities
- Bring Your Dog to Work Program
______________________________________________________________________________
Starting Salary: $110,000/year
Location: Remote (within the U.S.), with occasional travel to headquarters in Vista, CA as deemed necessary.
Responsibilities
Your responsibilites will include to:
- Build, modify, and maintain Dr. Bronner’s Shopify Plus store, working with E-commerce, Design, and Customer Experience (CX) Teams as well as external development agency to meet user experience needs and promotional needs.
- Build, modify, and maintain WordPress websites, replicating UX/UI specifications as provided by Marketing teammates.
- Proactively scope and present new ideas to improve our website experience for our customers and stakeholders.
- Collaborate with teams and stakeholders including E-Commerce, Marketing, Sales, CX, Information Technology, & Public Relations.
- Create and optimize our web project management, hitting all deadlines and improving efficiency while maintaining high standards of quality web development.
- Develop testing plans for new implementations and to monitor and maintain website performance.
- Maintain security and personal data protection principles and California Consumer Privacy Act (CCPA).
- Other duties as assigned within job scope.
Qualifications
We understand that not all candidates will meet every qualification and encourage all interested candidates to apply.
- High school diploma or GED.
- 4+ years Shopify development experience.
- 2+ years WordPress development experience.
- Technical Proficiency:
- Mastery of Shopify liquid code, PHP, HTML/CSS, AJAX, JavaScript/jQuery.
- Mastery of at least common web programming language such as Ruby, Rust, Python, or Node.
- Strong experience in MySQL and API integration.
- Advanced CMS experience in Shopify and WordPress.
- Extensive knowledge of coding best practices including maintaining code repositories and setting up testing/staging environments.
- Extensive experience with Advanced Custom Fields.
- Ability to replicate to the detail our UX/UI designs.
- Extensive testing and debugging abilities using advanced tools.
- Knowledge of Microsoft Office Programs (Word, PowerPoint, Excel, and Outlook.)
APPLY HERE
by Ronald Barron | Sep 22, 2023 | Uncategorized
Job Description
Senior CloudOps Engineer
Engineering | Remote – US | Full Time | From $145,000.00 to $175,000.00 per year
JOB DESCRIPTION
Taulia’s Commitment to Diversity, Equity, and Inclusion:
It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.
About the Job:
Taulia is seeking a talented, enthusiastic, and collaborative Senior CloudOps Engineer to join the CloudOps team. As a Senior member of the CloudOps team you will work with cutting edge technology to scale our platform worldwide, mentor junior engineers and cross functionally work with other engineering teams to enhance productivity.
Responsibilities:
- Work closely with various engineering teams to identify service needs and collaboratively design solutions.
- Lead initiatives with service owners to define SLOs and build SLIs to ensure systems are meeting SLAs.
- Implement and enforce security best practices
- Reduce Operational Toil and maintain a high degree of automation by adapting IaC first and GitOps principles.
- Acquire and maintain significant understanding of Taulia-SAP products and services to ensure timely resolution of production incidents.
- Develop and advocate for CI/CD best practices, standards, and processes
- Participate and enhance our 24/7 on call and incident management process.
Requirements:
- 10+ years of experience working with an enterprise SaaS solution hosted on a cloud platform.
- Deep expertise in managing container based microservices (GKE, Docker, Service Mesh, Observability, and continuous deployment).
- Strong understanding of Unix/Linux operating systems and protocols (HTTPS, TCP/IP, SSL/TLS, PKI, DNS, SMTP, SSH, NTP etc.).
- 7+ years of progressive experience with public cloud.
- High degree of proficiency in scripting especially Bash and/or Python.
- Experience with code repository management, code merge and quality checks and version control workflows.
- Significant hands-on IaC experience managing infrastructure using Terraform, Helm.
- 5+ years of hands-on experience implementing and managing Observability tools preferably Prometheus, New Relic, Grafana, ELK, Splunk etc.
- Hands-on experience managing CI/CD pipelines using one or more of the following: Jenkins, ArgoCD, Github Actions, JenkinsX etc.
- Significant experience in participating in 24/7 on-call rotation, managing runbooks and building documentation.
Preferred Skills:
- 3+ years with Google Cloud Platform
- Hands-on experience with database administration especially MySQL and Cassandra.
- Message Broker systems including ActiveMQ, Kafka.
- Implementation and management of CDN & WAF Solutions – Cloudflare, Akamai, Amazon CloudFront, Google Cloud CDN.
APPLY HERE
by Ronald Barron | Sep 22, 2023 | Uncategorized
Job Description
Title: Senior Cloud Infrastructure Engineer
Location: United States (Remote)
Unqork is the leading Codeless as a Service platform that helps leading organizations build, deploy and manage complex software without having to think about code. Unqork created the codeless architecture standard the future of software development that frees the world’s largest enterprises from the pitfalls of legacy code and allows them to focus on innovation to drive business and maintain a competitive edge. More than one third of Unqork’s corporate customers are in the Fortune 500, with a customer roster that includes Goldman Sachs, Marsh, Maimonides Medical Center and the U.S. Department of Health and Human Services. To learn more, please visit: unqork.com.
At Unqork, we are ignited by inclusive and thoughtful thinkers who aren’t afraid to challenge the status quo. We encourage you to apply!
The Impact U will make:
- Report to our Engineering Manager of the Cloud Infrastructure team
- Commit to your team’s Diversity, Equity and Inclusion goals created in our DEI Unqork Application
- Automate the multi-cloud infrastructure lifecycle and keep our services running
- Be a key driver of improvements that impact the high availability, resiliency, scalability, security and cost optimization of our mature infrastructure in AWS, Azure, and GCP
- Scale existing systems sustainably through automation; evolve systems by pushing code changes that improve reliability and SDLC velocity
- Build tools to deploy and monitor our available, essential cloud infrastructure, defining infrastructure as code via Ansible and Terraform
- Provide technical leadership through mentorship, communicating technical information to management, and knowledge-sharing best practices
- Promote best practices, for security, automation, scalability, and high availability
- Develop software release and deployment processes/infrastructure (CI/CD)
- Work with engineering teams across Unqork to understand the different services and needs to help achieve the best results in delivering them
- Participate as a partner in planning the product roadmap, sprint planning, and stand-ups
- Practice sustainable incident response and blameless postmortems
- Participate in on-call responsibilities
Tools / Technologies we use:
- AWS, Azure, and GCP
- Kubernetes (800+ clusters)
- Docker
- Mongo Cloud
- Consul
- Vault
- Rancher
- Helm
- Ansible
- Terraform
- Github Actions (CI)
What U bring:
- You must be a U.S. citizen or Green Card holder to apply for this position
- 5+ years of experience in designing, building, and maintaining cloud infrastructure at a large-scale (multiple clusters)
- Experience with networking and modern web services architectures
- Experience with best practices and IT operations in an always-up, always-available service
- Background in Linux/Unix administration
- Experience designing, building, and maintaining services within AWS, Azure or GCP
- Experience operating a production kubernetes environment
- Experience deploying kubernetes applications / kubernetes operations
- Experience with container orchestration platforms such as Kubernetes or Nomad in production
- Experience with Spinnaker, ArgoCD, Codefresh, Octopus Deploy, Flux, etc (any CD tool)
- Experience in security auditing and best practices
- Experience building and maintaining infrastructure through software (Ansible and Terraform)
- Strong communication skills
- Familiarity with Agile processes
APPLY HERE
by Ronald Barron | Sep 22, 2023 | Uncategorized
Job Description
(US) Project Manager, National
Location: Remote, USA
Type: Full-Time
Workplace: remote
JobDescription:
For more than 20 years, PointClickCare has been the backbone of senior care. We ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
(This is a remote opportunity for someone based in North America)
Position Summary:
Reporting to the Manager, Professional Services, the Project Manager works with client on areas impacting change management and operational aspects of the implementation process. Partnering with the Project Manager, the Project Manager, Enterprise will be the liaison for enterprise customers on those areas requiring additional internal PointClickCare process discussions outside the standard implementation. The Project Manager, Enterprise may work with other Project Manager, Enterprise on the same project and span many projects within the practice.
Key Responsibilities
Customer Liaison
- Cultivate a Trusted Advisor relationship with the customers project team and the implementation project team.
- Act as an escalation to customers management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite.
- Support the customers project team and internal PCC resources on product areas
Project Support
- Develop a thorough understanding of the customers’ strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies
- Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives.
- Anticipate and communicate customer needs to the implementation project team.
- Manage customer expectations through clear, honest communication
- Represent PointClickCare in customer project steering committee meetings (if applicable).
- Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks.
- Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions
- Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client
- Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc.
- Participate in the monitoring and tracking of key performance indicators.
Project Team Contributor
- Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance.
- Develop a thorough understanding of the customers business, technical environments, needs and constraints.
- Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives.
- Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers.
Consultant
- Gather information to clearly understand the customer problem or goal, define and document a solution, and lead the implementation of process and/or product based solutions.
- Develop and maintain expert knowledge in the PointClickCare suite and service offerings.
- Consult with customers on industry and PointClickCare suite best practices.
Candidate Profile
- Strong organizational, managerial, and personal skills.
- Excellent ability to influence, communicate, resolve conflict and negotiate.
- Strong leadership and relationship building capabilities.
- Attention to detail and a passion to do whatever it takes to achieve quality outcomes.
- Quick learner with strong analytical and problem-solving skills.
- Self-driven, motivated, and results oriented.
- Excellent oral and written communication, documentation, and presentation skills.
Required Experience
- 7+ years of long term care industry experience with a proven history of multiple successful SaaS software project implementations.
- 5+ years managing client-facing large, multi-site enterprise projects.
- Experience successfully working with customer C-levels and senior management teams.
- Previous experience with healthcare systems (EHR, EMR, Pharmacy) desired.
- Prior experience leading and participating in steering committee meetings.
APPLY HERE
