by Ronald Barron | Oct 9, 2023 | Uncategorized
Job Description
SEO & Updates Editor
Remote
Full Time
Commerce
Experienced
Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, Shadow & Act, AfroTech & Talent Infusion, 21Ninety, Travel Noire, and Home & Texture. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.
Job Summary:
Blavity Inc. is looking for an SEO & Updates Editor to help execute on our content strategy. This position is for a full time employee who will be responsible for maintaining and expanding our library of evergreen content, identifying new areas of opportunities for search, as well as ensuring that every article is well structured and optimized for search. The ideal candidate has digital publishing experience, great writing skills, an eye for detail and the ability to perform keyword and competitive research for editorial brands.
This role will report directly to the SEO, Associate Director.
Responsibilities:
- Write and manage a team of writers
- Copy edit and review written articles to ensure that content follows SEO best practices, is structured and well optimized for search performance
- Perform competitor analysis, SERP analysis and keyword research to identify content gaps and areas of opportunity
- Manage the evergreen content update process, inclusive of but not limited to, scouring our content library for evergreen opportunities, providing update notes and tracking updated content as needed
- Ideate SEO content ideas to editorial stakeholders
- Monitor and report on the effectiveness of SEO strategies and make data-driven recommendations for improvement
- Stay up-to-date on new industry trends and Google’s web standards, and communicate them to stakeholders as needed
- Support SEO editorial projects as needed
Qualifications:
- Education: Bachelor’s Degree
- Required Experience:
- At least 2 years of experience working in editorial (and organic search) at a digital media publication
- Passion for digital publishing, SEO, and content strategy
- Familiarity with competitive SEO tools (Semrush, Google Trends); Google Search Console and Google Analytics is a plus
- 2+ years experience using WordPress (or other content management systems) to author, publish, and edit content.
- An online writing portfolio demonstrating exemplary writing, editing and SEO skills.
- Preferred Experience:
- 2+ years writing to acquire customers via Google Search.
- Proficient with keyword research, on-page SEO, and content marketing best practices.
- Technologies: Fluent in Microsoft Office, Google Suite, Asana, and WordPress CMS
- Additional Qualifications:
- Excellent organization and time management skills, with the ability to manage multiple projects simultaneously.
- Ability to work collaboratively with a positive and can-do approach.
- Comfortable performing research to ensure our information is accurate and as useful to readers as possible.
- Independent, entrepreneurial self-starter who is comfortable taking on a high level of responsibility.
- Motivated to work hard in a fast-paced environment.
- Excellent communication and analytical skills; willing to wear multiple hats.
- Stay up-to-date with the latest SEO trends and algorithms and adjust content accordingly.
- A healthy appreciation of GIFs and Black culture.
APPLY HERE
by Ronald Barron | Oct 9, 2023 | Uncategorized
Job Description
Social Media Strategist
Location: United States
Brainlabs is a wildly successful business because we have a remarkable bunch of Brainlabbers.
We’re not cloned in a laboratory as the name might suggest. In fact we’re a diverse group of over 800 people located across the world. The vital DNA we all have in common is a commitment to doing our best work in an environment designed to help us to do just that.
We are committed to our culture (codified in this document) and are looking for people to join Brainlabs who believe in it too. In return, we pledge to make Brainlabs a place for you to:
- Do the best work of your career
- Work with positive people in a collaborative culture
- Be part of building the global agency of the future
About the role
Sounds good right? Ok, let’s move onto some more info about the role. First, the basics:
Classification: Full-time
Team: Client Delivery
Reporting to: Associate Director, Paid Social
Estimated Start: November 2023
Location: [Hybrid] Grand Central Tower, 2, 140 E 45th St, New York, NY 10017
Work Authorization: This role is open to US or Canadian Citizens/Permanent Residents and non-citizens allowed to work for any US or Canadian employer. We are unable to sponsor any work authorizations for this role.
What’s the role
We’re looking for a Social Media Strategist to serve as a social media expert and community manager. They will lead organic social media activities for the assigned client account(s), foster industry partnerships, and project manage within their client Hive to ensure best-in-class social media publishing & community engagement.
So, tell me about the company
Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That’s why the culture we cultivate is a culture of winning together.
To learn more about what it’s like to be a Brainlabber, check out our culture code.
What you do
- Client Management
- Organic Social lead within Hive, responsible for status calls, editorial calendar meetings, reporting results, business reviews, and managing client communication
- Recognize and proactively manage performance or relationship issues, including by not limited to client contact changes, missed goals, and flat or negative growth
- Strategy and Planning
- Develop and present cutting edge, integrated, omnichannel social media strategy and content plans
- Collaborate with key stakeholders, planning, & paid social media team members to deliver best-in-class editorial schedules & copy recommendations
- Lead deck creation for business reviews, cohesively tying in a performance, strategic approach and story
Growth
Collaborate and/or lead organic social media strategic approach and growth of audience & audience engagement
Project Management
Responsible for project management and delegation of all Organic Social activity within Hive, ensuring we fulfill client contracts, promised strategy and SLA’s
Leadership and Management
Collaborate with a team of creative, social and paid media teammates to ensure high quality and timely delivery for clients
Community Management
Ensure community communications & social media comments to client accounts are addressed in accordance with SLAs
Make data-driven engagement recommendations that beat client goals and expectations and foster our test and learn methodology
Technology and Experimentation
Proactively recommend enhancements and additions to Brainlabs’ proprietary tech offerings
Ensure optimal utilization of client publishing & social management tool: Sprinklr
Who you are
- Experience using Sprinklr
- Minimum of 2-years hands-on experience managing social media editorial calendars while conducting community and/or crisis management
- Minimum of 2-years client-facing experience
- Demonstrated proficiency, comfort and expertise within Facebook, Instagram, LinkedIn, Twitter, & YouTube
- Experience in writing, editing, publishing, and performance analysis of Social Media copy
- Experience using Canva, or a general understanding of Social Media image specs and best practices
- Experience working both collaboratively and independently
- Proven organizational, project, and time management skills
- Excellent communication and presentation skills, both written and verbal, with the ability to provide actionable insights for all levels of an organization
- Demonstrated interpersonal and intrapersonal skills with a passion for collaboration and one team spirit
- High degree of accuracy, vigilance and attention to detail
- Possess keen critical thinking and analytical skills
- Be curious and inquisitive — know how the platforms work and more importantly, know how to game them
- Proven skills with Google Suite (Docs, Sheets & Slides) or Microsoft equivalence
APPLY HERE
by Ronald Barron | Oct 9, 2023 | Uncategorized
Job Description
Desktop Support Associate Technician – Remote
Bringing smiles is what we do at TTEC… for you and the customer. As a Desktop Support Associate Technician working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you’ll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening skills and ability to read between the lines will allow you to find the route of the associates’ problem and translate it to an IT solution.
You’ll report to the Manager, Helpdesk. You’ll contribute to success of the business by leading and resolving the associates’ technical issues and bringing amazing support.
During a Typical Day, You’ll
- Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
- Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues
- Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required
- Work to resolve issues over zoom by walking the associate through troubleshooting processes
- Monitor and prioritize ticketed requests based on status, updates, and escalations
What You Bring to the Role
- IT related bachelor’s degree or equivalent experience in IT
- 6 months BPO industry experience
- Basic IT knowledge and desktop support – basic hardware and software navigation and troubleshooting
- Passion to Seek First to Understand and translate – read between the lines to find a possible solution, teach and walk through how to reach that solution
- Execute walk throughs and solutions to the IT problem over zoom meetings
- Passionate and motivated to help others with your customer focused mindset and positive attitude
What You Can Expect
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses
APPLY HERE
by Ronald Barron | Oct 9, 2023 | Uncategorized
Job Description
Title: Solutions Analyst – Technical Integration
Location: Remote or In Office
Type: Full-Time
Workplace: remote
JobDescription:
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
OPEN TO CANDIDATES IN BOTH US AND CANADA
Position Summary:
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally. We’re looking for someone who understands SaaS environments, the impact of the work they do and how a system like PointClickCare is used. All cases assigned to you will be handled in a professional manner focusing on best customer experience being the goal. NOTE: This role provides both business user functional support and PC/Technical support.
Key Responsibilities:
- Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
- As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
- Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
- Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
- Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
- Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
- Coordinate and execute internal and external meetings to resolve problems.
- Contributing to and helping maintain knowledge base tool
Required Experience:
- Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience
- Aptitude for data analysis and interpretation or Quality Assurance experience.
- Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
- Strong communication, relationship management, problem solving and documentation skills with attention to detail.
- Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
- Experience with performance monitoring technologies and diagnostic tools
- Experience with Cloud infrastructure or scalable, high performance web applications
- Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset
- 1 -2 years RDBMS experience, preference for SQL Server
Nice to have:
- Experience with Sales Force/Service Cloud
- Experience with PointClickCare system
- Experience with Knowledge-Centre Support (KCS)
- Workforce Management experience
- Long-term care experience a plus
- ITIL principles a plus
APPLY HERE
by Ronald Barron | Oct 6, 2023 | Uncategorized
Job Description
Title: Senior Fullstack Engineer, Guest & Host
Location: United States
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
DLS Foundation is a central, cross-platform team at Airbnb responsible for improving client-side engineering efficiency, consistency, and quality. It does this through a number of ongoing projects, amongst which are the Design Language System (DLS) component library, UI tooling, and custom declarative frameworks built on Jetpack Compose, Linaria, and SwiftUI. In this role, you will have the opportunity to influence how UI engineering is done at the company level, and to support the efforts of hundreds of other engineers.
The DLS Foundation team also works in all stages of the product development lifecycle, aids in product launches, and works with the design organization on new UI initiatives. It sits under the Client Foundation team whose scope is to standardize the overall feature development process from a client engineering perspective.
This is one of few teams at the company that provides its ICs with the opportunity to either go broad and influence all client-side development at Airbnb, or to go deep and improve the ways of working on a single platform. While the team leans senior, many of its members start in a more junior role and earn their promotions through the wide scope of the team’s responsibilities.
The Difference You Will Make:
As a Fullstack engineer on the DLS Foundation team, you’ll have the opportunity to work with world-class engineers on expanding the DLS library with new components, building out new frameworks and utilities used by other client-side engineers, and supporting new product launches by embedding yourself into product initiatives. You will be supported by a team of design and engineering managers, designers, and peers. The scope of this role is vast and limited only by your ambition.
With a focus on tooling, you will be working to improve the overall process by which client-side engineers at the company translate designs into code. In this role you will work closely with other engineers on Android and iOS in building out systems and solutions that facilitate the overall engineering process of new features. You will also work closely with designers on expanding and reinforcing processes of feature development from their perspective.
A Typical Day:
- Work with the manager and stakeholders on a roadmap for the next 6-12 months
- Lead tooling initiatives
- Work with staff-level DLS engineers and designers on DLS initiatives
- Familiarize yourself with the product development process at Airbnb and find opportunities to improve client-side developer efficiency
- Scope, plan, build, and release full-stack projects
- Take turns supporting product engineers with questions about DLS, leading sprint planning, and leading engineering meetings
Your Expertise:
- 5-9 years of web engineering experience with a BS/Masters and 2+ years with a PhD
- Experience with JavaScript on the server
- Experience in building tools for internal use
- Experience working with Figma and other design tools
- Passion for building pixel-perfect, reusable, customizable, and maintainable UI a plus
- Attention to detail, especially in the areas of accessibility and documentation
- Great communication skills
APPLY HERE
