by Ronald Barron | Feb 27, 2024 | Uncategorized
Job Description
Title: Technical Customer Support Engineer (Midwest/Mtn region)
Location: Remote – United States
Job Description:
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Why Vectra AI?
Vectra AI is the leading innovator in real-time detection of in-progress cyber attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber attack. Vectra AI won the Best of Black Hat Award for Most Innovative Emerging Company and the SC Award Best Customer Service.
Our culture is centered around three core values customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.
You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.
If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.
Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast moving environment.
Position Overview
For this role you should be a leading Technical Support Engineer, experienced in technical support of complex technologies in challenging global environments. As part of the Support team you will be responsible for ensuring that the customer experience remains positive throughout the lifecycle of their support interactions.
You are likely to already be an expert in your field, the individual your colleagues come to for assistance and the individual that customers ask for when they’re in difficult situations.
This is a remote-based position located in the United States.
Specific responsibilities will include:
- Working a customer-facing third-tier support queue.
- Deep diagnosis of customer issues, including lab reproduction and source-code analysis.
- Quantifying customer impact and prioritizing solutions both within and external to the Support team.
- Engaging with both customers and the Sales organization through email, telephone and remote management sessions (e.g. WebEx, Zoom, GotoMeeting).
- Engaging with Engineering teams to provide prompt and high-quality workarounds and solutions.
- Identifying, qualifying and documenting product, hardware, software and process improvements.
- Developing Support processes, tools and documentation to further grow the Support organization.
- Developing customer-facing content (e.g. knowledge-base, how-to guides).
- Limited on-call/out-of-hours support for weekends/national holidays.
- Collaborate with your colleagues on investigations and escalations.
- Being the embodiment of a team player; cross functional collaboration and communication is vital.
Required Experience
- Strong experience supporting an international customer base.
- At least 5 years working in a technical support and/or escalation engineer role.
- Experience in diagnosis and resolution of complex customer issues.
- Expertise in Linux-based systems, their management, operation and application stacks.
- Good understanding of current security technologies and risks.
- Excellent understanding of TCP/IP network protocol suite including packet capture analysis.
- Basic understanding of SQL and non-SQL databases.
- Able to work as part of a geographically dispersed global Support team.
- Initiative to proactively identify new issues and drive their resolution.
- Some exposure to virtual environments.
- Some exposure to cloud environments and support of cloud/SaaS applications.
Desired Experience
- Scripting/programming, especially in Python and the bash shell.
- Design and understanding of enterprise and data-center networks.
- Proactively identify problem areas and be responsible for driving their resolution.
- Good understanding of SQL and non-SQL databases.
- Good understanding of virtual environments.
- Good understanding of cloud environments.
- Experience in security appliances and security software.
- Experience in data interchange between dissimilar systems.
APPLY HERE
by Ronald Barron | Feb 27, 2024 | Uncategorized
Job Description
Senior Project Manager
Remote USA
Full time
R2358
What are important things that YOU need to know about this role?
Government Medicaid/Medicare Dental Third-Party Administrator Implementation Experience is strongly preferred
Dental and/or healthcare insurance industry experience preferred
This position is eligible to be fully remote
Possible travel up to 5% may be required
Core Working Hours: 9am to 3pm CST with additional hours required around those core hours
What will YOU be doing for us: Responsible for organizing, initiating, planning, executing, monitoring, controlling and closing out projects both internal and external facing within the established timeframe.
What YOU will be working on every day:
Lead and manage multiple large scale corporate projects simultaneously while effectively managing scope, schedule, quality, resources and risk.
Define and manage project scope, goals and risk to provide guidance and direction throughout project lifecycle.
Develop full scale project plans and ensure understanding and follow through on all deliverables throughout all project lifecycle phases including initiation, planning, execution, monitoring, control and close out.
Assess and analyze business requirements to guide through design and delivery of technical solutions.
Facilitate communication and solutions through various mediums of communication.
Coordinate communication and priorities of all members of the project team.
Provide direction as needed to project team members and ensure follow through on deliverables.
Initiate and maintain relationships with internal colleagues to ensure proper resources are available to execute project appropriately.
Track project progress and provide status updates.
Manage key stakeholder communication and escalate for significant concerns and issues related to current projects.
Work collaboratively with Director in designing practices and tools to be used by the department.
Serve as mentor to other peers in the Project Management Office (PMO)
Assist in the development and implementation of contingency plans.
Collaborate with external clients and build strong relationships of trust/commitment
Additional Responsibilities:
Recognize and suggest potential system and process enhancements that could be made to increase effectiveness or efficiency of the project and/or PMO.
What qualifications do YOU need to have to be GOOD candidate?
Required Level of Education, Licenses, and/or Certificates
Bachelors degree in Information Technology, Business, or other related years of industry experience
Required Level of Experience
7-10 years in project management.
Required Knowledge, Skills, and Abilities
Ability to plan for contingencies and anticipate problems.
Ability to effectively listen and respond to customers needs (both internal and external).
Ability to effectively convey and receive ideas, information, and directions.
Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
Ability to display strong written and verbal communication skills.
Ability to remain organized despite multiple interruptions.
Ability to solve complex problems/issues with root cause analysis
Ability to manage through ambiguity
Ability to negotiate
Work independently in a fast paced environment
Competencies
Disseminating Information: The ability to ensure that information is passed on to others who should be kept informed as well as ability to deliver bad news to a variety of stakeholders.
Interpersonal Skills: The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions.
Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information even when others are reluctant to disclose it.
Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Decisiveness: The ability to make difficult decisions in a timely manner.
Detail Oriented: Ensuring that one’s own and/or others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Fostering Innovation: The ability to develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies.
Independence: Work in a fast-paced, demanding environment with changing goals/priorities with limited oversight.
What qualifications do YOU need to have to be GREAT candidate?
Preferred Level of Education, License, and/or Certificates
PMI Certification
SCRUM
Preferred Level of Experience
Experience in healthcare, dental, vision and/or software industry
Experience with managing external client relationships
Experience with software implementations
Preferred Knowledge, Skills, and Abilities
Knowledge of commonly used project management tools (Microsoft Project Plan, Zoho)
Experienced with Visio to flow out any processes as necessary
Knowledge of building out a Project Management Office (PMO)
APPLY HERE
by Ronald Barron | Feb 27, 2024 | Uncategorized
Job Description
Technical SEO Manager
Remote, United States
Who is Credible?
We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.
Were challenging the status quo by giving power to the consumer. We believe in a world where ethical, lending, and insurance can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.
We believe researching and buying loans or insurance shouldnt be confusing or complex, so weve focused on simplicity. Weve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.
About the Role:
Credible is looking for a data-driven, results-oriented Technical SEO Manager to join our team.
Are you an enthusiastic explorer of the intricate world of technical SEO, always ready to uncover hidden treasures using tools like Screaming Frog? Can you seamlessly navigate through HTML challenges and effectively communicate complex recommendations at all levels? If your passion for technical excellence is matched only by your ability to balance multiple priorities, work across headless CMS, and manage diverse sites simultaneously, then we invite you to join our team.
As a Technical SEO Manager, you will help to maximize our reach on the web by proactively identifying technic
the expansion of our search visibility in collaboration with Credibles content and product teams. You will analyze and test SEO theories, develop and lead growth strategies, and run SEO initiatives to drive qualified traffic to Credible. Your work will help consumers make better financial decisions and help them make a profound difference in their financial livelihood.
This is a great opportunity for you to join a high-growth stage company. Help us accelerate organic SEO growth at Credible.
The role is full-time and 100% remote. Compensation is based on experience.
Responsibilities:
- Conduct thorough technical SEO audits using advanced tools such as Screaming Frog, ensuring meticulous identification and resolution of issues.
- Act as a bridge between technical intricacies and broader business goals, effectively communicating recommendations to cross-functional teams.
- Demonstrate expertise in solving technical puzzles by diagnosing and resolving issues on multiple websites.
- Ensure the website is optimized for mobile devices, adhering to mobile SEO best practices.
- Monitor mobile page speed and user experience, implementing improvements as needed.
- Provide hands-on guidance on architecture best practices, navigating challenges with a collaborative approach.
- Harness the power of data by retrieving and analyzing insights from Google Search Console, Bing Webmaster Tools, and other relevant sources.
- Stay at the forefront of industry trends, algorithm updates, and emerging technologies, bringing innovative solutions to the team.
Education and Experience:
- 3-5 years of hands-on experience in technical SEO with proven results.
- Ability to strategize, plan, implement and monitor technical SEO needs on multiple enterprise-level websites.
- Experience with headless CMS, ensuring SEO best practices are maintained in modern, dynamic content management systems
- Experience quantifying the impact of your SEO recommendations, both before and after implementation
- Experience with SEO software (Google Search Console, Google Analytics, Ahrefs, SEMRush, ScreamingFrog, etc.)
- Resourcefulness to research and seek out relevant information when needed
- Showcase deep expertise in HTML, CSS, and JavaScript, navigating through technical complexities with confidence.
- Effectively manage and balance multiple priorities, ensuring that deadlines are met, and deliverables are of the highest quality.
- Thrive in a dynamic environment, adapting to changing priorities and maintaining a strategic focus on high-impact initiatives
- Excellent communication and interpersonal skills, with the ability to collaborate under pressure on time-critical initiatives
- Posses a problem-solving, detail oriented and analytical mindset
- Bachelors degree in marketing, business, journalism, communications, information technology or a related field preferred
Bonus points
- Specialized knowledge in news SEO, including technical requirements for Top Stories, schema, and image optimization.
- Familiarity with JavaScript, SQL, and/or Python
APPLY HERE
by Ronald Barron | Feb 27, 2024 | Uncategorized
Job Description
Jira/Confluence Atlassian Administrator (Contract)
@ Twitch Remote (United States)
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide and Instagram channel to learn how to ace our interview process.
About the Role:
Twitch’s Enterprise Systems Engineering team is looking for an experienced Jira/Confluence Atlassian administrator to support application level configurations and management of data for its on-premise installation of these Atlassian products. As an Atlassian administrator reporting to the Sr. Manager, Systems Engineering you will support end-users of the Atlassian systems to ensure optimal functionality of our systems.
You Will:
- Administer and support Atlassian Jira and Confluence platforms, including user management, permission schemes, workflows, and configurations.
- Provide technical support to end-users through Jira Service Desk, resolving issues and answering inquiries.
- Develop custom solutions and integrations utilizing REST APIs to extend the functionality of Jira and Confluence and meet our requirements.
- Monitor system performance, identify bottlenecks, and troubleshoot performance issues to ensure optimal uptime and responsiveness.
- Document processes, procedures, and configurations related to Jira and Confluence administration and support.
- Analyze, review and document application usage to perform data cleanup and archival
- Work directly with multiple teams to understand needs and provide recommendations in workflows and configurations
You Have:
- 5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence), supporting 3rd party add-ons (Proforma, Structure, etc.) and integrations
- 3+ years writing JQL queries and Jira Dashboards
- 3+ years creating Jira workflows and schemes
- 2+ years experience working with Atlassian Jira Service Management
- 2+ years experience writing Groovy scripts for ScriptRunner For Jira
- Strong customer Support/Help Desk Experience
- Experience with Atlassian Datacenter to Cloud migrations
- Experience in performance tuning of Java applications like Jira and Confluence
APPLY HERE
by Ronald Barron | Feb 27, 2024 | Uncategorized
Job Description
Title: Sr. Software Engineer – Android
Location: International
Type: Full-Time
Workplace: remote
Category: Product & Engineering
JobDescription:
UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!
We’re a Series B tech startup with 100+ team members across the US. We’ve been recognized as a “Best Place to Work” multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
You’ll join our mobile centric team to build an app that helps maintenance technicians to do their best work. You’ll be collaborating with your Android and iOS and backend engineering peers along with product managers and other stakeholders to deliver the most robust and crafted features of our flagship CMMS mobile application.
We are looking for a great communicator who will be upfront and proactive in communicating with stakeholders and peers, suggesting better practices, solutions, and approaches to solve our engineering and process challenges.
You are a pragmatic engineer who thinks for themselves and understands good architecture and engineering practices. Your role will involve contributing to the development of robust and efficient Android application as well as participating in continuous improvement and knowledge-sharing.
Kotlin-multiplatform (KMM/KMP) and RIBs architecture are what we are curious about and considering using but we’re in the early stages of evaluating them. It is not a requirement for you to know them but you’d get bonus points if you’ve done it before and worked with them.
Job Duties
- Design/Architect, develop, test, improve and deploy systems that serve our users.
- Drive designs of major software components, systems, and features within your squad and also cross teams.
- Use your understanding of the product and our business goals to build proven and high quality solutions inline with our long-term strategy.
- Work closely with engineering and product managers in your team and across teams.
- Analyze website performance and implement solutions for improvement, including unit and integration tests.
- Participate in code review, deployment, and improvements to our ability to ship reliable code.
- Helping support other engineers through technical leadership, mentorship and lending a helping hand.
Experience
- Great communication skills, both verbal and written.
- 8+ years of hands-on programming experience in the following languages and technologies: Java, Kotlin, and Android framework
- Not required but nice to have: KMM/KMP, RIBs, Jetpack compose, Kotlin flow, Coroutine
- Self started who can work independently and autonomously
- Experience managing projects and leading teams is preferable
- Solid understanding of Clean Architecture and overall engineering best practices.
Desired Behaviors
- Strong sense of ownership and pride in your own work
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
- Manages the workload – makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs.
- Takes responsibility for own learning – knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
- Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives.
- Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.
- Display ethical character and competence – acts with integrity and intent, is accountable for own actions, behaves according to the company values.
- Act as a good citizen of UpKeep.
APPLY HERE
