by Ronald Barron | Apr 5, 2024 | Uncategorized
About the Role
Ecommerce Analyst
US – Remote
Marketing /
Full-time /
Remote
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldnt be a luxury. Were proud of our mission to bring the worlds highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we’re all about high quality essentials that bring enjoyment to daily life.
WERE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. Youll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes.The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
Quince is seeking a dynamic individual to be an integral part of our Ecommerce team as an Ecommerce Analyst. As an Ecommerce Analyst at Quince, you will play a pivotal role in driving growth and optimizing the Quince ecommerce experience through data-driven insights and strategic analysis. You will be responsible for translating data into actionable recommendations to enhance customer engagement, increase conversions, and drive revenue growth.
Responsibilities
- Translate data into critical insights to unlock growth across the Quince ecommerce experience
- Perform comprehensive analysis of customer behavior on the site and the conversion funnel to make recommendations and implement strategies for improvement
- Own strategy and development of daily, weekly, and monthly dashboard for reporting both within the ecommerce team and to the Quince leadership
- Serve as business owner of ecommerce data, ensure comprehensive and accurate event and data capture
- Support A/B and MV testing, methodology, results analysis, and recommendations
- Perform ad hoc issue investigation and quantification of business impact
- Perform ROI analysis to assess the impact of different initiatives in informing the ecommerce roadmap
- Stay up-to-date on the latest ecommerce trends and technologies to identify new opportunities for growth
Qualifications
- Bachelors degree in a quantitative discipline (Economics, Statistics, Engineering, Applied Mathematics) preferred
- 2-5 years of relevant experience in data analytics with a focus in ecommerce and a deep understanding of the ecommerce conversion funnel
- Strong analytical skills and ability to communicate complex data (including experience with Looker)
- Strong proficiency in SQL and Excel
- Excellent written and oral communication skills, including an ability to communicate across business areas
- Ability to prioritize and deliver on multiple threads of work in a fast-paced environment
- Strong personal work ethic, including personal initiative and ownership
APPLY HERE
by Ronald Barron | Apr 5, 2024 | Uncategorized
About the Role
Senior Product Manager (Remoteor Seattle)
Seattle, WA
WHO ARE WE
Parse Biosciences is a global life sciences company whose mission is to accelerate progress in human health and scientific research. Empowering researchers to perform single cell sequencing with unprecedented scale and ease, our pioneering approach has enabled groundbreaking discoveries in cancer treatment, tissue repair, stem cell therapy, kidney and liver disease, brain development, and the immune system.
With technology developed at The University of Washington, Parse has raised over$100 million in capital and is now used by over 1,500 customers across the world. Our growing portfolio of products includes Evercode Whole Transcriptome, Evercode TCR, Gene Capture, and a data analysis solution.
Parse Biosciences is based in Seattle, Washington’s vibrant South Lake Union district, where we recently opened a 34,000 square foot headquarters and state-of-the-art laboratory.
THE POSITION
As a Senior Product Manager, you will own current and future products within the Evercode product lines and be responsible for their commercial success. You will be the central advocate for the customer internally while proactively building a community externally. To be successful, this person must be effective collaborating across product development, sales, support, and marketing teams to effectively communicate and champion product initiatives.
IN THIS POSITION, YOU WILL
- Manage the market development and on-market support for current and future products in Evercode single cell product lines
- Define the market need and requirements for new product concepts and development initiatives
- Advocate for the customer experience by engaging with customers and assess product strengths and areas for improvement
- Evaluate market opportunities within customer segments todrivestrategic initiatives
- Understand and communicate the competitive landscape, updates, and opportunities to executive management and product teams
- Develop technical collateral and presentation decks to support sales efforts
- Establish and manage relationships with other commercial partners todriveproduct adoption
- Define and refine market positioning for current products
- Coordinate preparation and launch for new product introductions within product line
FOR THIS POSITION, WE LOOK FOR
- Bachelorsdegreein genomics or related field;MastersdegreeorPhDpreferred
- 5+ years of experience in genomics, preferably in single-cell or related field with aBachelorsdegree,or3+ years experience with aMastersdegreeorPhD
- Experience working collaboratively with cross-functional teams
- Demonstrated experience bringing a new product to market
- Ifremote, ~25%travelwill be required, primarily to our Seattle HQ. If Seattle-based, minimaltravelfor conferences and other commercial team meetings will be required
APPLY HERE
by Ronald Barron | Apr 5, 2024 | Uncategorized
About the Role
Product Manager, CX Applications
Remote USA
At Coinbase, our mission is toincrease economic freedom around the world, and we couldnt do this without hiring the best people. Were a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether theyre trading, storing, staking or using crypto. Know those people who always lead the group project? Thats us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in aculturelike ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to ourmission-focused approachto our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. Were aremote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- Youve got positive energy. Youre optimistic about the future and determined to get there.
- Youre never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. Youre both an active communicator and an eager listener – because lets face it, you cant have one without the other. Youre cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. Youre not looking for a boring job.
- You have a can do attitude. Our teams create high-quality work on quick timelines. Owning a problem doesnt scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. Were stronger together, and youre a person who embraces being pushed out of your comfort zone.
Team/ Role Paragraph:
The Enterprise Applications & Architecture (EAA) Team acts as a catalyst for Coinbase by using best-in-class, 3rd-party, enterprise applications; purpose-built software; automation; and integrated workflows all of which freeassociates minds and time to focus on high-judgment tasks. The Business Unit Delivery team is a vital part of Coinbases Enterprise Applications and Architecture org, responsible for building and supporting applications used by our business unit partners on a daily basis to perform their work tasks. The CXP team within Business Unit Delivery is responsible for building, configuring and managing applications todrivebest-in-class customer service for Coinbase customers, through enabling an efficient and effective customer service network.
We are hiring a product manager to our team who will be responsible for integratinghome-grown and third party generative AI solutions with our existing, as well as under-development Customer Service applications used by our Customer Service Agents (e.g. Continuously improve Coinbases internal LLM with new knowledge bases targeted for various Customer Service network personas, Integrate Coinbases internal LLM-based Agent Assist product with both Salesforce Case Management Experience and Coinbases internally built Compliance Case Handling product). This product manager will also be responsible for driving various initiatives to implement and optimize the use of third party tools, used within our Customer Service Agent network (e.g. Amazon Connect, SFDC, Voice of the Customer tools). For example, the product manager is going to partner with SFDC and internal Customer Service operations teams to optimize the use of SFDC for agents.
As part of this role, you will create and synthesize a product vision into key technical decisions and partner daily with non-technical and technical business partners across many teams at Coinbase including, Product, Engineering, Machine Learning, Customer Service Operations, Compliance, and Security. You will develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap for the applications you will be working on. You will work with teams across Coinbase to identify the technical owners of various knowledge bases applicable for CX Agents, partner with them and the CB ML team to integrate these knowledge bases with CBs LLM. You have solid working product, design and technical skills to build and deliver simple and intuitive products. You also have experience working with third party SaaS applications like Amazon Connect, SFDC. You possess the versatility to understand your stakeholder challenges and translate these into technical requirements for the engineering team. You will report to a Group Product Manager on a team of Product Managers and Technical Program Managers.
What youll be doing (ie. job duties):
- Proactively builds relationships with key stakeholders to understand each teams scope and requirements.
- Develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap.
- Ensure the What and Why of every tool or feature is clearly defined, documented and communicated to engineering partners.
- Develop user journey maps and process documentation for users of the product.
- Build an expert understanding of the customer journey for your stakeholders (both process and systems) and identify key pain points or areas of opportunity.
- Create and articulate vision for product development to support our internal customers.
- Effectively communicate with all levels of staff, including executive level stakeholders.
- Ensure Engineering teams have 4-6 weeks worth of refined backlog.
- Conduct Demos to business users of capabilities completed.
- Run User Acceptance Testing and Sign-off on behalf of the business, as needed.
- Plan and coordinate across multiple engineering teams.
- Spearhead change management activities todrivesuccessful adoption of capabilities.
- Define and analyze metrics and KPIs that mature the Product Management function.
What we look for in you (ie. job requirements):
- BA/BS, preferably in Engineering, Computer Sciences, or Business Administration.
- 5+ years experience, preferably in business applications development or product management for internal products.
- Experience working with and configuring third party SaaS applications (e.g. Amazon Connect, Salesforce) and third-party vendor software.
- Experience in delivering features to end users through Generative AI and LLMs.
- Experience with both back-end API infrastructure projects and integrations, and front-end product development.
- Experience working across large, complex, cross-functional business units (Product & Engineering, Compliance, Legal, Machine Learning, Customer Support).
- Strong verbal and written communication skills.
- Ability to surface and resolve tough trade-offs decisions and prioritization based on data.
- Experience tackling complex, ambiguous technical challenges.
- Background working within an Agile environment and using Jira.
Nice to haves:
- Experience working with financial institutions and entities.
- Experience driving RFP processes.
APPLY HERE
by Ronald Barron | Apr 5, 2024 | Uncategorized
About the Role
Manager, Third Party Risk Management
remote type
Remote (USA)
locations
Portland, OR
Remote, USA
Remote, OR
time type
Full time
job requisition id
REQ004562
At The Standard, youll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. Were looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing whats right across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Lets work together.
Job Summary:
This position will manage the third-party risk management (TPRM) team responsible for understanding and managing risk associated with third parties that the company does business and/or shares data. The TPRM team works to identify and assess information security, business continuity, operational, technology, financial and other risks, communicate this risk to stakeholders and consult with them to develop mitigation strategies to reduce the risk.
This position is responsible for managing the work environment, partnering with senior leaders to identify workforce needs, and ensuring performance against corporate manager expectations, values, and vision.
Principal Duties & Responsibilities:
TPRM TeamManagement
50% Manages team of TPRM professionals including hiring, training, coaching, mentoring, and development of team members.
- Leads the design and continuous improvement of third-party risk assessment processes including the development and maintenance of procedures, automation, artifacts, and metrics to be used in the assessment of third parties.
- Drives the identification of new third-party risks and leads the TPRM teams design and implementation of new risk assessment procedures to address those risks.
- Leads the identification, evaluation, acquisition, and implementation of new technologies, inclusive of Artificial Intelligence (AI) bases technologies, to support the TPRM program.
- Provides input into the TPRM budget.
TPRM Operations
45% Oversees the capture high level information for third-party engagements, including analysis of the business environment, the data involved, how the business will use the vendor and the business criticality of the processes the vendor will support.
- Applies inherent risk scoring and business intelligence to determine level of due diligence required.
- Manages the TPRM team as it assesses and evidences the existence and efficacy of third-party information security and other risk controls and recommend treatment as needed to align with Standards risk appetite and information security standards; consult with stakeholders to mitigate risk.Ensures that all risk review documentation is complete and accurate in addressing the risks to The Standard.
- Advises business on any changes requested by third parties to security and privacy provisions of our contracts.
- Performs third party compliance risk tracking, trending, analysis, and reporting.Provides leadership with operational updates on the TPRM programs overall vendor risk assessment progress on a routine basis.
- Advises business owners, supplier management and project teams on vendor assessment requirements and desired outcomes.
- Keeps abreast of the latest security, privacy, business continuity and regulatory concerns and best practices impacting third party risk management.
- Participates in cross-functional team initiatives and projects to continuously improve the processes and security posture.
5% Other duties as assigned.
Job Specifications:
REQUIRED EDUCATION: High School Diploma
PREFERRED EDUCATION: Bachelors degree in business or related field.
Required experience:
- Seven (7) years of experience in third-party risk management, information security, general risk management, business continuity management and business operations. Three (3) years of people management experience, building and developing teams.
- Demonstrates knowledge and support for the LEAN management system, including all aspects of leader standard work.
- Thorough understanding of security, IT, and business compliance frameworks and processes (SOC1, SOC2, ISO, etc.).
- Technical, information security and MS Office skills.
- Familiarity with vendor management tools such as Archer, Risk Recon, etc.
PREFERRED EXPERIENCE: Experience initiating and leading projects, including strategy development, business case presentations and strategy execution. Experience promoting corporate objectives and initiatives.
PREFERRED LICENSE/CERTIFICATION: Risk management-related certification (i.e. CTPRP, CBCP, CRISC, CISSP, etc.) is a plus.
APPLY HERE
by Ronald Barron | Apr 5, 2024 | Uncategorized
About the Role
Remote Service Advocate
locations
United States of America – Home Based
Atlanta
time type
Full time
job requisition id
515186
Job Title
Remote Service Advocate
Job Description
Job Posting Description
515184 NAM Remote Services Advocate, CC Solutions (S&SD)- CG 40 (remote)
We have an exciting opportunity for a Remote Services Advocate to join our Customer Care Solution Center organization within Services and Solutions Delivery. You will benefit from the teams growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings.
Your role:
- Focus on ensuring sustained connectivity in targeted IS systems across NA Market.
- Assuming ownership of a connectivity-related event from initiation to completion
- Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.
- Support network infrastructure improvement projects
- Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process
- Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions
- Resolving basic network and technical application problems
- Being an ambassador of the Philips brand and by living the Philips Behaviors
- Escalating unsolved problems to helpdesk organizations when needed; communicate progress to project manager and leadership
- Initiate, support and drive remote Connectivity performance improvement programs within the Market
You’re the right fit:
- Youve acquired experience in Customer Services or Customer Relations; good understanding of networking concepts (CCNA level preferred)
- Bachelors Degree in a related field and 3+ years helpdesk/support experience strongly preferred
- Communication and relationship management taking into account cultural and language differences
- Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments
- Structured administrative skills with the ability to handle multiple simultaneous activities
- Team player with good analytical and problem-solving skills; ability to collaborate and coordinate cross-functionally
- Ability to manage relationships, utilizing influence to work through roadblocks
- Able to demonstrate good understanding of Microsoft Excel and work with large amounts of data
- Communicate project status updates and progress reports within the marke
- Initiate, support and drive remote Connectivity performance and capability improvement programs within the Market (Diagnostic Site Server, PRS Connectivity)
APPLY HERE
