by Ronald Barron | May 27, 2024 | Uncategorized
About the Role
Title: Technical Support Representative
(CONTRACT)
Location: US – All Country – Remote [Contract}
Type: Contractor
Workplace: remote
Category: Technical Services
JobDescription:
At Hyperscience, our Technical Services team serves as the trusted technology advisor and advocate for our customers, striving to build and sustain ongoing healthy relationships. Team members play a crucial role in maintaining and enhancing the performance and availability of our Hyperscience applications, thereby safeguarding our existing business, fostering new opportunities, and nurturing lifelong customer advocacy. We are seeking a team of individuals for a 6-9 month CONTRACT position related to a business-critical initiative, with the potential of a permanent position at the end of contract.
Role Overview:The Technical Support Representative is tasked with providing first contact technical support to Hyperscience customers and partners across various channels. As a TSR, you will be a compassionate problem solver with excellent communication skills, adept at researching issues using both internal and external documentation to deliver effective solutions. You will become a product expert that customers rely on, with the ability to escalate complex issues to ensure timely resolutions.
Responsbilities
- Deliver ticket-based support (e.g., Zendesk, JIRA) to address customer issues.
- Maintain effective communication with both customers and internal team members.
- Provide exceptional customer service, ensuring satisfaction in every interaction.
- Identify and communicate technical workarounds and solutions to customers.
- Keep up-to-date with Hyperscience product functionalities and related technologies.
- Replicate customer issues in test environments for accurate troubleshooting.
- Collaborate with product and engineering teams to aid continuous product enhancement.
- Escalate complex issues to appropriate team members, developers, or management as needed.
- Contribute to and effectively utilize the Hyperscience support knowledge base, ensuring it is kept current and expanded over time.
Qualifications:
- 1-2 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- Excellent communication skills, both verbal and written.
- Strong attention to detail.High level of intellectual curiosity and problem-solving capability.
- Accountable and open to coaching.
- Prior experience with internal knowledge bases and documentation is advantageous.
- Experience supporting both on-premise and SaaS solutions is beneficial.
- Familiarity with machine learning and/or AI products is desirable.
APPLY HERE
by Ronald Barron | May 27, 2024 | Uncategorized
About the Role
Resource Manager
The Company:Aflac Columbus
The Location:
GA, US, 31999
The Division:Individual Benefits Operations
Job Id:6330
Salary Range:$57,000-$145,000
Job Posting End Date:May 31, 2024
Weve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it allThe Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America’s best-known brands. Aflac has been recognized as Fortunes 50 Best Workplaces for Diversity and as one of Worlds Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, theres a home, and a flourishing career for you at Aflac.
Worker DesignationThis role ishybrid.This means you will be expected to report to one of our Aflac offices located in Columbus, Ga for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
- If you livewithin 50 milesof the Aflac offices located in Columbus, GA or Columbia, SC, this role will behybrid.This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
What does it take to be successful at Aflac?
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
What does it take to be successful in this role?
- Knowledge of applicable state and federal laws, principles, and practices
- Knowledge of statistical analysis data and statistical quality control, with the ability to convey these to all levels of employees, paired with the ability to prepare statistical studies and trend analysis using internal and external information to demonstrate relevant changes or improvements.
- An understanding of business fundamentals with practical experience in a number of human resources-related issues, and an understanding of quantitative business-based analysis and metrics
- Knowledge of budgeting and expense control to plan, implement, and manage expenditure of funds while maintaining and improving quality standards.
- Strong project management, leadership, and practice development skills
- Experience and proficiency using Microsoft Office software, including intermediate proficiency using Word, Excel, PowerPoint, Access, and Project
Education & Experience Required
- Bachelor’s Degree business management or a related field
- 5 – 6 years of professional job-related work experience
- 2 years in a senior professional leadership capacity overseeing operational efficiencies.
Or an equivalent combination of education and experience
APPLY HERE
by Ronald Barron | May 27, 2024 | Uncategorized
About the Role
Title: Director of Marketing Analytics
Location: Remote, USA
JobDescription:
About Life360
Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.
Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).
Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.
Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.
About The Team
The Marketing Analytics team is a distinct part of the broader Data & Analytics organization and embedded/matrixed with the Marketing function, contributing as a thought leader, establishing domain expertise and developing cross-functional partnerships while collaborating to solve business problems with our data.
About the Job
We’re seeking a Director of Marketing Analytics to join our Data & Analytics organization and play a pivotal role in shaping the future of Life360’s Marketing & Brand strategies.
The Director of Marketing Analytics will build and lead a team of skilled marketing analysts in developing advanced marketing models and insights to optimize our marketing efforts. This role will be instrumental in driving the strategic direction of our marketing initiatives through data-driven decision-making. The ideal candidate will have a strong background in marketing analytics, with a proven track record of leveraging data to drive business growth.
The ideal candidate has a passion and experience in media mix modeling, channel attribution, customer segmentation, marketing spend optimization, experimentation, causal inference techniques, and other advanced analytics.
The US-based salary range for this position is $185,000 to $290,000. We take into consideration an individual’s background and experience in determining final salary – therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.
What You’ll Do
- Marketing Analytics: You will develop and measure marketing KPIs, assist in ROAS optimization, develop media mix model and attribution methodologies like MTA, targeting and creative optimization, online purchase funnel optimization, user segmentation, cohort analyses, time series analyses, regression models, marketing Insights, and campaign analysis
- A/B Testing and Experiment Design: Design and execute A/B tests using appropriate tools, contributing to data-driven decision-making for our ecommerce sites.
- Website Optimization: Lead efforts to optimize both visitation and sales conversion metrics on our website, ensuring a seamless customer experience.
- Data Integration and Analysis: Apply your skills in utilizing and reconciling complex data sets from various sources to derive actionable insights for website optimization and sales conversion.
- Leverage Expertise in Google Analytics: Utilize your in-depth knowledge of Google Analytics to build out and use data sources and dashboards to extract meaningful insights and optimize our website and mobile D2C ecommerce channels.
- KPI Tracking: Define and track key performance indicators (KPIs) related to marketing measurement such as conversion rates, average order value, customer lifetime value, and spend ROI.
- Collaboration with Data Engineers: Collaborate effectively with Data Engineers, playing a key role in scoping data requirements and championing data quality throughout the organization.
- Collaboration with Marketing: Evaluate the performance of related marketing campaigns and develop actionable insights and reporting.
What We’re Looking For
- 10+ Years of Experience: You have a strong foundation with over 9 years of marketing analytics experience (and 7+ years in people management) in consumer internet, mobile, or digital product domains, demonstrating your expertise in these fields.
- Marketing Analytics Experience: Experience working with media mix modeling, marketing measurement and attribution, targeting and creative optimization, online purchase funnel optimization, user segmentation, cohort analyses, time series analyses, regression models, marketing insights and campaign analysis,and deep knowledge of marketing metrics and KPIs
- Technical & Statistical Proficiency: Working knowledge of marketing data architecture (CDP) and analytical tools like Mode and Tableau. Proven experience with effective use of statistical concepts and product experimentation, including power analysis, confidence intervals, hypothesis testing, and regression models as well as causal inference techniques.
- Expertise in SEO/SEM Technologies: You are an expert in Google Analytics, capable of harnessing its power to enhance our understanding of user behavior and product performance.
- Proficiency in SQL: You have extensive hands-on experience with SQL, enabling you to efficiently manipulate and analyze data.
- Experience with big data and cloud-based technologies such as MySQL, AWS, Presto, Athena, Redshift, Hive, and Teradata is a bonus.
- Stakeholder Collaboration: Your track record includes successfully collaborating with stakeholders to translate strategic business and product questions into impactful analytic projects, showcasing your ability to drive meaningful insights.
- Data Storytelling: You possess the proven ability to tell a compelling story with data, utilizing visualization tools like Tableau and Amplitude to communicate insights effectively to both technical and non-technical audiences.
- Project Management and Organization: You have demonstrated project management and organizational skills, ensuring the successful execution of analytic projects.
- Quantitative Degree: A degree in Computer Science, Statistics, Informatics, Information Systems, or another quantitative field underpins your strong analytical foundation.
- Marketing Technology Experience: Experience with Neustar or similar marketing technologies would be a plus.
APPLY HERE
by Ronald Barron | May 27, 2024 | Uncategorized
About the Role
VP of Growth Marketing (Focus: Mobile Game MAU)
REMOTE
BUSINESS
[NOTE: We have had a lot of applicants for this role. We are specifically looking for a candidate who has demonstrated hands-on experience in growing MAU of mobile game / consumer app through CRM, product engagement, and retention. We are not looking for general marketing leader without those tactical experiences at this time. Thank you!]
About Us
Chess.comis one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.
We are a team of 700+ fully remote people in 50+ countries working hard to serve the global chess community. We are also growing fast, with more than 150 million players and a large base of happy premium subscribers.
We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.
About this role
Chess.comis looking for an experienced leader to run our version of Marketing. HistoricallyChess.comhas had a somewhat non-traditional marketing strategy (especially for a gaming/app company): have a great product, make awesome content, work with amazing creators/partners, follow best-practices in SEO/ASO, and be the place where people looking for chess end up. We have NOT done paid/CAC marketing, and intend to keep it that way (weve tried, the ROI is bad, and we dominate search so much it just has the pizza coupon problem). Your role will span everything from top-of-funnel to product/content marketing to CRM to partnerships. EverythingChess.comdoes involves marketing of some kind and you will work cross-functionally to guide, deliver, and measure our growth. You will specifically be responsible for growing MAU in our core Chess.com.
What you will do
- Drive growth through top of funnel, product engagement, and CRM that you have used before in other gaming and consumer apps
- Gain visibility into our top-of-funnel strategies to help us understand effectiveness
- Coordinate product and content marketing as we better educate our users about what we offer
- Leverage our CRM and other tools for engagement and education
- Help growChess.com, Chessable, ChessKid, Dr. Wolf, and Kingdom Chess
What you will NOT do
- Have a budget for PPC and CAC
- Direct a Super Bowl ad
- “Brand” advertising
- Build a new team
Preferred skills & experience
- 7+ years in product, content, and/or demand-generation marketing
- 3+ years in CRM and engagement marketing
- Strong collaboration and communication skills working in a fully distributed team
- Sense of ownership and responsibility
APPLY HERE
by Ronald Barron | May 27, 2024 | Uncategorized
About the Role
Principal Concept Artist
Seattle, WA | Burlingame, CA | Remote, US
Meta is currently seeking a visionary Principal Concept Artist to work with team leaders to uphold and communicate a cohesive vision for the Metaverse. The ideal candidate will have extensive background in real time immersive experiences and the ability to thrive in a fast-paced, iterative, semi-structured environment. This person would be a principal artist who sets creative vision with their world level talent.
Principal Concept Artist Responsibilities
- Drive, influence, and elevate product strategy through hands on craft
- Communicate visual goals and manage expectations with cross-functional internal and external partners
- Define and evolve artistic direction, aesthetics, ideation, design and vision within the immediate team and in direct collaboration with creative, external partners
- Collaborate on the creation of style guides, presentations, and related materials for internal and external teams
- Create production concepts, storyboards, and polished 2D assets. Use industry standard and proprietary tools to create content
- Collaborate with Creative Director, Art, Design, and Engineering to push the boundaries of immersive, multiplayer VR experiences within Horizon technology
- Collaborate with marketing and brand to ensure our product tone is cohesive across all aspects of the user journey
Minimum Qualifications
- Shipped 2-5 AAA or studio VR projects as an Art Director or Principle Concept Artist
- Experience working with partners drive successful visual compromises under performance constraints
- Experience conceptualizing ideas through visual development from rough thumbnails to polished final deliverables, and an understanding of translating these ideas to real-time content
- Experience defining visual targets within different art styles
- Keen product sense and experience spotting trends and opportunities for target audiences
- Proficient in industry standard art tools and experience working between 2D and 3D tool sets such as Photoshop, Maya, Modo, Zbrush or similar
- Self-driven, proactively improve skills by keeping aware of industry techniques
- Experience receiving and giving proven constructive feedback
- Organizational skills with experience setting priorities across multiple projects
Preferred Qualifications
- VR development experience and mobile experience
- Experience working in a User Generated Content product or creative Platform-As-A-Service product
- Experience in leading varied art styles, from realistic to caricature to abstract
APPLY HERE
