by Ronald Barron | Jul 5, 2024 | Uncategorized
About the Role
Title: Director
RGM Portfolio and Promotions
Location: Remote – United States
Job Description:
THE COMPANY:
Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.
We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.
ROLE AND RESPONSIBILITIES:
Juul Labs is seeking a Director, RGM Portfolio and Promotions to be responsible for leading the promotion strategy built around a comprehensive brand portfolio. The Director, RGM Portfolio and Promotions oversees the management of the price pack architecture in the brand portfolio as well as managing the total promotional spend for the US market.
The Director, RGM Portfolio and Promotions sets and monitors KPIs for RGM initiatives, utilizes pricing elasticities across geographies and customers to optimize promotional spend, leads the competitor analytics, and works closely with other functions within the RGM, Commercial, and Trade teams to provide guidance on strategy and execution.
The Director, RGM Portfolio and Promotions is a key member of the Commercial Leadership Team and will have the opportunity to present to and engage with the Executive Leadership Team. The Director, RGM Portfolio and Promotions will have a strong understanding of the distribution and retail of CPG products, preferably in the nicotine category, coupled with the ability to model pricing and promotion data from syndicated and scan sources. Must demonstrate strong interpersonal skills, ability to collaborate with cross functional team, and deliver against tight deadlines.
KEY RESPONSIBILITIES:
- Identify contestable spaces that fill unmet needs of adult nicotine consumers and build an optimal portfolio configuration (price/pack architecture) to cater to them
- Use price elasticities and promotion responsiveness across retailers and geographies, optimize the promotional spend for the US market
- Manage the annual US promotional budget in alignment with the Finance team and as outlined in the AOP
- Drive, test and learn initiatives within the regulatory framework to facilitate the transition of adult nicotine users from cigarettes to Juul
- Informing business decisions at both an operational, and strategic level
- Working very closely with the Finance and Trade team to ensure optimal planning and flawless execution of promotions
- Collaborating with the Project, Supply, Manufacturing, and Regulatory teams to tailor the Juul product portfolio
- Building out dashboards/trackers and responding to ad-hoc queries from RGM and Commercial leadership
- Identifying best practices for promotion execution
- Analyzing & optimizing the implementation of price & promotion strategy
- Building volume projections derived from the impact of price/promotional strategies
- Identifying market disruptions opportunities & opportunities from regulatory enforcements to guide RGM initiatives
PERSONAL AND PROFESSIONAL QUALIFICATIONS:
- 6-8 years of relevant experience
- Strong analytical and problem-solving skills
- Strong prioritization skills in managing multiple demanding projects
- Strong communication skills across cross-functional teams
- Capacity to clearly communicate compelling data-driven messages and stories
- Ability to distill insights into strategy and actionable recommendations
- High level of proficiency in Tableau, Excel and PowerPoint
- Experience with IRI, Nielsen, BI tools (i.e. Tableau, Microsoft BI) preferred
EDUCATION:
- Quantitative undergraduate degree or Business undergraduate degree from a top-tier institution preferred; Other degree DOE; MBA optional
APPLY HERE
by Ronald Barron | Jul 4, 2024 | Uncategorized
About the Role
Website Support Specialist
at PetDesk
Remote
About this role
The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions. Your role involves direct communication with customers via email and phone, making technical expertise in web-building software and strong customer service skills essential. This position is perfect for someone who thrives in a dynamic environment, is proactive in problem-solving, and can handle multiple tasks efficiently while maintaining a world-class customer experience.
Apply if you’re excited to:
- Address and resolve digital content management inquiries from start to finish, escalating issues when necessary and using any appropriate form of communication necessary to complete (email, call, screen share)
- Actively listen to customers, investigate issues, and communicate action items clearly to ensure high satisfaction
- Assist customers with web-building and photo-editing tools like WordPress, and Canva
- Collaborate with cross-functional teams, including developers, designers, and content creators, to resolve complex issues
- Utilize Zendesk and Salesforce to manage and update customer inquiries efficiently
- Become a subject matter expert on all internal platforms and features, enhancing customer interactions
- Join a team of enthusiastic pet lovers who collaborate to exceed customer expectations with strong communication, fulfillment of requests, and compliance with internal processes
About You
- 1+ year of experience with WordPress or similar web-building software in a web design role
- Strong customer-facing communication and interpersonal skills, displaying genuine care and empathy
- Exceptional organizational, prioritization, and time management skills; comfortable managing multiple tickets in a fast-paced setting
- Proven problem solver with innovative ideas and the ability to communicate technical issues clearly
- Passionate about building strong customer relationships
- Experience with WordPress, Divi, Zendesk, Salesforce, and Canva, or digital marketing tools
- Knowledge of basic website coding principles (HTML, CSS, and Javascript)
- Knowledge of DNS, SSL, and Email Hosting is a plus!
APPLY HERE
by Ronald Barron | Jul 4, 2024 | Uncategorized
About the Role
Title: Intermediate Security Engineer, (Incident Response, Trust & Safety)
Location: Remote, US
Job Description:
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
An Overview of This Role
You will engineer security improvements to the GitLab product, build and maintain the tools we use to detect and respond to emerging threats in efficient and scalable ways, respond to security incidents and drive them to resolution, and develop and deploy preventative security measures for the GitLab organization and GitLab.com. Successful Security Engineers thrive in high-pressure environments, remain calm, follow prepared runbooks and think critically. Intermediate Security Engineers will learn how to think like an attacker and defender, and will learn proactive and preventative security measures to keep GitLab and its user’s data safe in an ever-changing threat landscape.
Find out more about the Security Operations team and responsibilities here:
- Incident Response
- Trust and Safety
- SIEM Operations
- Red Team
What you’ll do
- Participate in the Security Operations on-call rotation
- Contribute security improvements by submitting Ruby code to the GitLab product
- Detect and respond to GitLab-related security incidents
- Respond to and mitigate trust and safety matters such as platform abuse, cryptomining, platform spam and abuse of terms of service
- Create high-value, efficient detection and response capabilities, and fine-tune existing alerts
- Resolve automation gaps and create efficient, automated processes
- Create simple documentation such as runbooks and procedures
- Perform root cause analysis (RCA), lessons-learned and incident reviews
What you’ll bring
- Proof of U.S. citizenship and residency
- Ruby or Python development skills with a passion for security
- A strong interest in incident response processes, and aptitude for learning how to lead incidents independently
- A passion for technical documentation
- Proficiency with Google Cloud Platform (GCP) and/or AWS
- Interest in handling trust and safety incidents (platform abuse, cryptomining, platform spam)
- Interest in proactive hunting based and threat intelligence
- Interest in conducting forensic analysis of infected hosts (with a focus on cloud forensics)
- Interest in SIEM/security logging tools, such as Splunk or Devo
APPLY HERE
by Ronald Barron | Jul 4, 2024 | Uncategorized
About the Role
Title: Senior Contributor Success Fullstack Engineer
Location: Remote, US
Job Description:
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.
Contributor Success Fullstack Engineers work on laying down an efficiency foundation for our community members to contribute to GitLab.
What You’ll Do
- Drive GitLab’s contribution efficiency efforts and results.
- Own one or more Engineering Contributor Success project plans.
- Coach and lead cohorts of community contributors.
- Give orientation to newly formed community contributor cohorts
- Provide guidance to community contributors on technical and non-technical aspects.
- Track contributions from community contributor cohorts and drive them to completion.
- Propose efficient metrics for tracking community efficiency.
- Nominate impactful community contributors, cohorts and contribution for recognition.
- Be a permanent member of GitLab MR Coaches.
- Be proficient at one or more MR Coach specialty (Development, Test, Documentation and etc).
- Drive Contributor Success team stand-up and agile processes.
- Advocate prioritization of improvements backlog based on feedback from our community.
- Participate in GitLab’s overall Contributor Success events and processes.
- Travel to customers for training purposes.
What You’ll Bring
- Self-motivated and self-managing, with excellent organizational skills and eyes for quality.
- Share our values, and work in accordance with those values.
- Fluent in using GitLab
- 5 years or more developing in Ruby and Javascript
- Extensive experience using Git and source control
- Extensive experience with the Open Source community
- Track record of contributing to well-known Open Source projects
- Track record of customer interactions
- Computer science education or equivalent experience
- Proficiency in the English language, with excellent written and oral communication skills.
- You share our values, and work in accordance with those values
APPLY HERE
by Ronald Barron | Jul 4, 2024 | Uncategorized
About the Role
Title: 12 – Operations Support Director 1
Location:This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.
Job Description: Req ID: 121715
Remote Position: Yes
Region: Americas
Country: USA
**General Overview**
**Functional Area:** OPS – Operations
**Career Stream:** SUP – Operations Support
**Role:** Director 1
**Job Title:** Operations Support Director 1
**Job Code:** DR1-OPS-SUP
**Band:** Level 12
**Direct/Indirect Indicator:** Indirect
**Summary**
This job is the first Director level. Provides direct and indirect supervision to subordinate managers and employees performing highly specialized roles in a major function or division/department within medium to large sites. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.
**Detailed Description**
**Performs tasks such as, but not limited to, the following:**
+ Defines measurement strategy for the company to support operational needs as well as strategic and growth initiatives.
+ Establishes targets based on continuous improvement of historical performance levels and benchmarking to identify necessary levels of performance to achieve industry leading operational performance.
+ Establishes and manages measurement gathering and reporting processes.
+ Organizes and chairs performance reviews with the executive team.
+ Logs and tracks corrective actions.
+ Works with Operating units to find optimum solutions for asset and resource requirements.
+ Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.).
+ Develops Operational solutions necessary to support and satisfy Business Development strategies.
+ Anticipates requirements for new market initiatives and provides leadership to prepare the Operating Units to succeed.
+ Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business.
+ Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change.
+ Support/direct site quotecell quoting activities within the segment
+ Evaluates cost models and develops manufacturing strategies for new customer opportunities.
+ Benchmark new opportunity cost models with existing products to understand competitiveness.
+ Recommends cost model guidelines (TPS/PCM) for new customer opportunities
+ Evaluates win/loss information to determine any improvements within the quote cell
+ Participate/direct in the quote strategy meetings on new business opportunities
+ Recommend site locations for new business opportunities
+ Act as a liaison between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop / maintain various global databases for sharing information.
**Knowledge/Skills/Competencies**
+ In-depth knowledge and understanding of Production and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
+ In-depth knowledge of manufacturing, the production process and the tools and equipment used in the process.
+ Excellent analytical, negotiation and problem resolution skills.
+ Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to effectively communicate with a wide variety of internal and external customers and the senior management team.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment.
+ Extensive experience in World Class Manufacturing/Lean implementation.
+ Strong communication and presentation skills
+ Ability to work effectively cross functionally and with other sites to achieve objectives
+ Strong PCBA/BoxBuild operations process background
+ Excellent business, analytical, negotiation and problem resolution skills
+ Proven ability to manage project and meet required
+ Previous Program Management / Manufacturing Eng experience
+ Strong financial acumen
APPLY HERE
