About the Role
Title: 12 – Operations Support Director 1
Location:This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.
Job Description: Req ID: 121715
Remote Position: Yes
Region: Americas
Country: USA
**General Overview**
**Functional Area:** OPS – Operations
**Career Stream:** SUP – Operations Support
**Role:** Director 1
**Job Title:** Operations Support Director 1
**Job Code:** DR1-OPS-SUP
**Band:** Level 12
**Direct/Indirect Indicator:** Indirect
**Summary**
This job is the first Director level. Provides direct and indirect supervision to subordinate managers and employees performing highly specialized roles in a major function or division/department within medium to large sites. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.
**Detailed Description**
**Performs tasks such as, but not limited to, the following:**
+ Defines measurement strategy for the company to support operational needs as well as strategic and growth initiatives.
+ Establishes targets based on continuous improvement of historical performance levels and benchmarking to identify necessary levels of performance to achieve industry leading operational performance.
+ Establishes and manages measurement gathering and reporting processes.
+ Organizes and chairs performance reviews with the executive team.
+ Logs and tracks corrective actions.
+ Works with Operating units to find optimum solutions for asset and resource requirements.
+ Defines strategies for Operational solutions (ie. equipment AVL, resources demographics, etc.).
+ Develops Operational solutions necessary to support and satisfy Business Development strategies.
+ Anticipates requirements for new market initiatives and provides leadership to prepare the Operating Units to succeed.
+ Study, recommend, implement necessary Manufacturing Execution Systems (ie. SFC, SFR, etc.) to provide Operating Units with the tools they need to efficiently and effectively run their business.
+ Conduct special studies and analysis as required to support senior management decisions and strategies, and drive operational change.
+ Support/direct site quotecell quoting activities within the segment
+ Evaluates cost models and develops manufacturing strategies for new customer opportunities.
+ Benchmark new opportunity cost models with existing products to understand competitiveness.
+ Recommends cost model guidelines (TPS/PCM) for new customer opportunities
+ Evaluates win/loss information to determine any improvements within the quote cell
+ Participate/direct in the quote strategy meetings on new business opportunities
+ Recommend site locations for new business opportunities
+ Act as a liaison between Corporate and the sites / regions for communicating operational initiatives, accomplishments and challenges, and develop / maintain various global databases for sharing information.
**Knowledge/Skills/Competencies**
+ In-depth knowledge and understanding of Production and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
+ In-depth knowledge of manufacturing, the production process and the tools and equipment used in the process.
+ Excellent analytical, negotiation and problem resolution skills.
+ Ability to establish manufacturing goals and coordinate a wide variety of resources to meet quality and quantity metrics.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to effectively communicate with a wide variety of internal and external customers and the senior management team.
+ Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic manufacturing environment.
+ Extensive experience in World Class Manufacturing/Lean implementation.
+ Strong communication and presentation skills
+ Ability to work effectively cross functionally and with other sites to achieve objectives
+ Strong PCBA/BoxBuild operations process background
+ Excellent business, analytical, negotiation and problem resolution skills
+ Proven ability to manage project and meet required
+ Previous Program Management / Manufacturing Eng experience
+ Strong financial acumen